Top Kontaktcenter Software Anwendungen und Tools

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Zendesk 1702

Cloud-Kundendienst-Software

Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen. Unternehmen wie Groupon, Box und Zappos verwenden Zendesk, um Kosten zu senken, Produktivität zu steigern und Kundenzufriedenheit zu erhöhen. Zendesk ist sowohl beim Kundendienst-Team als auch bei Kunden wegen des fantastisch... Erfahre mehr über Zendesk

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Salesforce Service Cloud 332

Customer service & support software

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Erfahre mehr über Salesforce Service Cloud

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Genesys PureCloud 48

Mobil-optimiertes Cloud-Callcenter mit Multichannel-Routing

Genesys PureCloud ist eine Cloud-Kontaktcenter- und Mitarbeiter-Kollaborationslösung, die einfach zu verwenden, schnell bereitzustellen und für schnelle Innovationen ausgelegt ist. Erfahre mehr über Genesys PureCloud

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Nextiva 156

Simplifying Business Communication

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Erfahre mehr über Nextiva

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RingCentral Contact Center 599

The Collaborative Contact Center solution from the industry

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools Erfahre mehr über RingCentral Contact Center

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NICE inContact 97

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate... Erfahre mehr über NICE inContact

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UJET 6

Customer interaction & support platform with CRM integration

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR Erfahre mehr über UJET

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LogMeIn Rescue 74

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Erfahre mehr über LogMeIn Rescue

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ProcedureFlow 25

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge Erfahre mehr über ProcedureFlow

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Aspect Via 12

Customer engagement solution for contact centers

Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service Erfahre mehr über Aspect Via

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Dixa 7

All-in-One-Kundenserviceplattform

Dixa ist eine Cloud-basierte Kundenserviceplattform, die Chat, E-Mail und Anrufe in einer einzigen Schnittstelle mit Echtzeitüberwachung, integriertem CRM und mehr verbindet Erfahre mehr über Dixa

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ChaseData 114

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability Erfahre mehr über ChaseData

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VanillaSoft 61

Lead management software and CRM solution - The Power of Simplicity

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features... Erfahre mehr über VanillaSoft

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XenCALL 5

Predictive dialer CRM with VoIP for call centers.

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Erfahre mehr über XenCALL

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InGenius 1

CRM-integrierte Call-Center-Software

InGenius ist ein Software-Call-Center, das Deine bestehenden Telefon- und CRM-Systeme verbindet um jeden Anruf zu erfassen und effizient zu nutzen. Erfahre mehr über InGenius

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Zoho Desk 1535

Die erste kontextsensitive Helpdesk-Software der Branche

Zoho Desk ist eine webbasierte Kundendienst-Anwendung, dank welcher dein Unternehmen stärkere Beziehungen mit Kunden aufbauen kann. Erfahre mehr über Zoho Desk

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Freshcaller 2

Cloud-Call-Center für die Kundenbetreuung und Vertrieb.

Freshcaller ist ein Cloud-Call-Center- und globales Telefonsystem für jede Art von Geschäft, das das Kundenengagement und die Zusammenarbeit mit internen Teams verbessert. Erfahre mehr über Freshcaller

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Newfies-Dialer 4

Auto-Dialer für die Leadgenerierung und Telemarketing

Newfies-Dialer ist ein Auto-Dialer-, Stimm- und SMS-Übertragungssystem für Lead-Generierung, Marketing, politische Kampagnen, Forderungseinzug und mehr. Erfahre mehr über Newfies-Dialer

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Aircall 122

Telefon-System für Support- und Vertriebsteams

Aircall ist eine Cloud-basierte Telefon-Lösung, die Unternehmen dabei hilft, schnell ihre Callcenter zu implementieren. Aircalls Mission ist es, dem Sprachkanal durch leistungsstarke Integrationen, die sich mit Deinem Workflow verbinden, Mehrwert hinzuzufügen. Erfahre mehr über Aircall

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uContact 21

Beautiful Contact Center Solution - Omnichannel - All in One

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM Erfahre mehr über uContact

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LiveAgent 595

Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software.

LiveAgent ist eine webbasierte Helpdesk-Lösung, die die Verwaltung von Support-Tickets aus mehreren Kanälen, einschließlich Telefon, Live-Chat und Social Media, ermöglicht. Erfahre mehr über LiveAgent

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EducationFolder 4

Cloud-based contact center performance management suite

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more Erfahre mehr über EducationFolder

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VCC Live 22

Cloud-basierte All-in-one-Kontaktcenter-Software

cloudbasierte Contact-Center-Software mit integrierten Management- und Bedienfunktionen sowie Datensicherheits- und Analyseberichten. Erfahre mehr über VCC Live

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Convoso 10

Convert more leads in less time!

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our... Erfahre mehr über Convoso

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CrazyCall 31

Cloud-Telefonie für den Vertrieb.

Cloud-Telefonie für Unternehmen. Erfahre mehr über CrazyCall

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InfoFlo 67

Die All-in-one-CRM-Softwarelösung:

InfoFlo Software ist die intuitivste CRM-Software auf dem Markt. Sie ist perfekt für die Verwaltung von Kundenbeziehungen. Mit InfoFlo kannst du jetzt alle E-Mails, Dokumente, Aufgaben, Rechnungen, Verkäufe/Gelegenheiten, Aufgaben, Kalenderereignisse in einer einfach zu bedienenden Oberfläche verwalten. Erfahre mehr über InfoFlo

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PhoneCall 6

Skalierbares Cloud-Kontaktcenter für Telemarketing-Bedürfnisse

PhoneCall ist eine skalierbare, vollständig verwaltete Kontaktcenter-Lösung, die Kontaktmanagement, Anrufabläufe und prädiktives Wählen für Telemarketing & Lead-Generierung bietet Erfahre mehr über PhoneCall

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VICIdial 164

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat Erfahre mehr über VICIdial

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PhoneBurner 75

Power dialer & outbound call center software

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Erfahre mehr über PhoneBurner

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Shelf 41

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FluentStream 35

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Erfahre mehr über FluentStream

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Pims Auto Dialer 21

Predictive dialer software for enterprise call centers

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions Erfahre mehr über Pims Auto Dialer

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Fenero 13

Cloud-based contact center software

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more Erfahre mehr über Fenero

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SalesExec 10

Lead Management for Call Centers and Sales Teams

Use ClickPoint Software solutions to manage leads, calls, contacts, tasks, and improve lead quality and quantity while automating your marketing and sales efforts. Erfahre mehr über SalesExec

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Ytel Platform 21

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Erfahre mehr über Ytel Platform

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Call Center Application 5

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more Erfahre mehr über Call Center Application

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Bitrix24 240

Dein Unternehmen vereint!

Bitrix24 ist eine online Business-Kollaborationsplattform. Bitrix24 stellt Anwendern Tools wie CRM, Dokumentenmanagement, Aufgabenmanagement, Zeitmanagement und Projektmanagement zur Verfügung. Die Tools werden im Stil sozialer Netzwerke mit Benutzerprofilen bereitgestellt und ermöglichen das Liken, Kommentare schreiben, Instant Messaging und das... Erfahre mehr über Bitrix24

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Agile CRM 291

Vertriebs- und Marketing-CRM für kleine Unternehmen

Agile CRM kombiniert leistungsstarke Automatisierung, Telefonie, Web-, mobile, E-Mail-, soziale und Planungs-Funktionen, um effektiv das gesamte Kundenerlebnis zu verwalten Erfahre mehr über Agile CRM

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CallHippo 29

Virtuelle Telefonanlage für Vertrieb, Marketing und Support

CallHippo ist ein Cloud-basiertes VoIP-System, das kleinen Unternehmen und Start-Ups ermöglicht, geschäftliche Anrufe zu tätigen und diese mit Hilfe eines virtuellen Telefonsystems zu überwachen.

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Cloudagent

Inbound, outbound & blended cloud contact center

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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OXON 3

Cloud-basierte Kontakt-Center-Management-Software

OXON ist eine Cloud-basierte Kontakt-Center-Management-Software, die kleinen und mittleren Unternehmen eine einzige Plattform bietet, um die Kundenkommunikation zu verwalten und zu verfolgen

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Gladly

Cloud-basierte Service-Plattform für B2C-Unternehmen

Gladly ist eine Cloud-basierte Kundendienst-Plattform, die es dem Personal ermöglicht, Kunden-Kommunikation in mehreren Kanälen über eine einzige Schnittstelle zu verfolgen

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Verint 6

Personaloptimierung für Kundenbetreuung-Unternehmen

Verint Workforce Optimization hilft Kontaktcentern und Kundenbetreuung-Teams, ihre Leistung, Kenntnisse und ihren Kundenservice zu überwachen, zu bewerten und zu verbessern.

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ShoreTel 191

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

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Talkdesk 108

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Toky 13

Virtual phone system for business sales and customer support

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give...

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Five9 301

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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HappyFox 63

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...

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Helpshift 28

Skalierbare Kundenbetreuung in deinen webbasierten und mobilen Anwendungen

Helpshift bietet skalierbaren Kundensupport für Web- und mobile Anwendungen. Die Suite beinhaltet ein komplettes Ticketingsystem, native FAQs, In-App-Chat, Push-Kampagnen und mehr

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NewVoiceMedia 56

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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Clarabridge

Customer Experience Management

Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Clarabridge offers three core solutions: Clarabridge Social, Clararidge...

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to...

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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Vocalcom 19

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

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Oracle Service Cloud 7

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a...

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CloudCall 10

Advanced, cloud-based computer telephony integration

Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

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CallFire 18

Telephony and call center app

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,...

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Corizon

Enterprise Mashup Platform for Contact Center Performance

Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework.

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Vonage Business 139

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

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Zingtree 90

Erstelle deine eigene Frage-/Antwort-Problembehandlung.

Zingtree ist ein Toolkit, das die Erstellung von Troubleshootern, Agentenskripten und interaktiven Entscheidungsbäumen ermöglicht und perfekt für den Kundensupport und Kontaktzentren ist.

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Ameyo 18

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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Click2Coach 2

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Dezide 2

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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Wix 1683

Webseitenerstellungs- und Veröffentlichungsplattform.

Wix ist eine Plattform zum Erstellen und Publizieren von Websites, mit der Nutzer professionelle Webseiten mit einem Drag-and-Drop-Website-Builder erstellen können, wie sie es wünschen.

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Branch Messenger 597

Employee self-service platform for hourly workers

Branch helps enterprises attract and retain the top hourly workers, by giving them schedule predictability, shift flexibility, and the ability to impact earnings.

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CallTools 69

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more

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Comm100 Live Chat 67

Real conversations in real-time

Comm100 Live Chat powers real-time interactions via web, mobile, and messaging

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Bright Pattern 61

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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CallHub 59

Predictive Call Center, Voice and Text Broadcasting app

CallHub is a Voice and Text messaging service for political campaigns, grassroots advocacy, non profits and businesses. Call Center, Voice & Text Broadcasting.

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XCALLY 56

Omnichannel contact center management

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

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3CLogic 47

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses.

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Connect First 46

Omni-channel cloud contact center

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers.

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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Scorebuddy 33

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...

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Sideline 28

2 Numbers. 1 Phone.

Sideline lets you easily separate work and personal communication. Features like business texting, team number, auto-reply, and a separate caller ID let you easily divide your work life from your personal. Now you can replace your entire work phone system with one simple app.

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SpitFire 19

Web-based predictive dialer software for call centers

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

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CallidusCloud CX 12

Die Premium-Feedback-Software für Unternehmen.

Verstehe deine Kunden wirklich, indem du an wichtigen Punkten entlang der gesamten Customer Journey Informationen anforderst und darauf reagierst. Mit Clicktools kannst du die Kundenerfahrung verbessern, um Verbesserungen und Gewinne kontinuierlich zu steigern.

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Monet Software 11

Workforce management & optimization for contact centers

Monet Software is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

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Clarity Connect 7

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business.

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AuguTech 5

Hosted predictive dialer & integrated PBX phone system

AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM

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simplyCT 4

Virtual Call Center Software

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is...

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contactSPACE 4

Cloud-Contact-Center-Softwarelösung

contactSPACE ist eine Cloud-Contact-Center-Softwarelösung, die Tools für die Multichannel-Kommunikation, Kampagnenerstellung, Leistungsüberwachung und mehr bietet.

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Focus Contact Center 4

Anrufs- und Kontaktcenter-Software Focus Contact Center

Focus Contact Center ist eine cloudbasierte Multichannel-Callcenter-Lösung, die die Integration von Telefon, Chat, E-Mail und SMS, Anrufaufzeichnung und Live-Überwachung bietet.

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Nectar Desk 3

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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DialMyCalls 2

Voice & Text Message Broadcasting Made Easy

With DialMyCalls you can easily record a message and send it to a list of phone numbers in seconds. As well as phone calls we can also send text messages and e-mails. Our web-based system lets you access your account from any computer or mobile device, so you can send your messages out from anywhere at any time! We're a mass notification...

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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RingSky 2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Magnetic North

Cloud contact center & PBX

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools.

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Speak2Leads

Respond, Connect & Convert

Speak2Leads is an easy-to-use lead response platform that helps busy sales teams connect with prospects in seconds, not days. If you can’t speak to a lead, you can’t close it....

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Virtual Observer

Call recording & workforce optimization solution

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems.

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Cross CRM

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

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Ottspott

La téléphonie qui booste les ventes et la satisfaction clien

Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams. You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk ...)

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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PlayVox

Quality assurance software for customer service agents

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media

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Autom8 Enterprise 23

Complete multi-channel cloud contact center solution

Contact center and predictive dialler for call centers on one single platform with CRM integration

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Dialer360 14

Call center dialer software

Dialer360 is a cloud-based call center solution which provides inbound, outbound & blended call centers with a predictive dialer with built in avatar, CRM & webphone, voice & SMS broadcasting, VOIP, & more. Dialer360’s admin & agent web pages are available in multiple languages.

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Oracle RightNow Contact Center Experience 13

Multi-channel contact center

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

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Noble Solution Suite 7

Omnichannel contact management with compliance

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes

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PICS 4

Integrated business process automation platform

PICS is a business process automation platform for businesses to automate their general business, procurement and sales processes

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CallBlitzer 3

Voice broadcasting platform for political campaigns & more

CallBlitzer is a voice broadcasting platform with built-in dialer system that enables political campaigners to efficiently reach as many voters as possible

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact...

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Smart Queue by AVOXI 1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

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OneContact CC 1

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Scopedesk

Customer support ticketing management solution

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

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SolusOne

B to B VoIP Solutions, Call Center Software

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting.

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eSpace Contact Center

Multi-channel communications and telephony platform

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses

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iTouchVision Call Centre

Your extended call centre

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses.

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Track My Leads

Web-based lead management solution for SMBs

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more

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VHT Cloud

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

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8x8 Virtual Office 149

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business...

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8x8 Virtual Office 149

Global cloud communications & phone system

8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more

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Virtual Contact Center 149

Contact Center Solution

ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad

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Twilio Flex 106

Voll programmierbare Cloud-Kontaktcenter-Plattform

Twilio Flex ist eine vollständig programmierbare Cloud-Kontaktcenter-Lösung, mit der Unternehmen sofort ein Omnichannel-Kontaktcenter implementieren und diskrete Komponenten wie Interaktionsrouting, Kommunikationskanäle, Workflows, Nutzeroberfläche und Berichterstattung anpassen können, um die individuellen Anforderungen des Unternehmens zu...

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Twilio Programmable Voice 106

Erstelle mithilfe einer skalierbaren API eine nutzerdefinierte Anruferfahrung.

Mit Twilio Programmable Voice können Unternehmen mithilfe einer skalierbaren API eine nutzerdefinierte Anruferfahrung erstellen und die Kommunikation mithilfe von Code steuern. Nutzer können Anrufe in jede Anwendung einbetten, um Konversationen über jede Plattform zu ermöglichen. Mit der Voice-API können Nutzer überall hin Anrufe tätigen,...

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bpm'online CRM 75

Marketing-, Verkaufs- und Service-Performance steigern!

Bpm'online CRM-Software liefert End-to-End-Prozesse zur Verwaltung einer vollständigen Customer Journey – vom Lead über die erste Bestellung bis hin zur laufenden Kontoverwaltung. Bpm'online wurde im Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center anerkannt, auch aufgeführt in fünf Kategorien im Gartner CRM Vendor Guide 2016...

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PanTerra Networks 28

Unified Cloud Communications - Work Happy

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires.

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Wix Answers 15

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more

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T-Max Predictive Dialer 9

Web-based predictive dialer for efficient outbound calling

T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts

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MiContact Center 6

Cloud contact center solutions

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

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Zailab 3

Cloud-based communication solution for small to medium contact centers

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

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CallSquad 3

Outbound-Call-Kampagnen-Software für Teams

CallSquad ist eine cloudbasierte Outbound-Call-Kampagnen-Software für Teams, die Unternehmen die Tools zur Planung, Ausführung und Nachverfolgung von Call-Kampagnen für Zwecke wie Verkaufsentwicklung, Rekrutierung, Lead-Qualifikation, Einladungen zu Veranstaltungen, Einverständniserklärung und mehr bietet.

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Parakeet 2

Cloud-based phone system with mobile app, designed for teams

Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps

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Vozy 1

Cloud Phone System for today's Sales and Customer Support

Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences

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Zent.io 1

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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CRS

Capture & resolve consumers' comments, questions & issues

CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS.

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Avaya Aura® Call Center Elite

Contact center management solution

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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CozTel

Advanced cloud-based call center software

CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more

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thinQ

Cloud communication platform

thinQ is a cloud communication platform designed to help contact centers, telcos and enterprises control all aspects of their inbound & outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more

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