Top Kontaktcenter Software Anwendungen und Tools

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Genesys PureCloud 40

Mobil-optimiertes Cloud-Callcenter mit Multichannel-Routing

Genesys PureCloud ist eine Cloud-Kontaktcenter- und Mitarbeiter-Kollaborationslösung, die einfach zu verwenden, schnell bereitzustellen und für schnelle Innovationen ausgelegt ist. Erfahre mehr über Genesys PureCloud

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Salesforce Service Cloud 342

Customer service & support software

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Erfahre mehr über Salesforce Service Cloud

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RingCentral Contact Center 470

The Collaborative Contact Center solution from the industry

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools Erfahre mehr über RingCentral Contact Center

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Connect First 38

Omni-channel cloud contact center

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers. Erfahre mehr über Connect First

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Nextiva 117

Simplifying Business Communication

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Erfahre mehr über Nextiva

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ChaseData 107

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability Erfahre mehr über ChaseData

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Aspect Via 11

Customer engagement solution for contact centers

Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service Erfahre mehr über Aspect Via

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ProcedureFlow 25

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge Erfahre mehr über ProcedureFlow

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XenCALL 4

Predictive dialer CRM with VoIP for call centers.

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone. Erfahre mehr über XenCALL

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Dixa 7

All-in-One-Kundenserviceplattform

Dixa ist eine Cloud-basierte Kundenserviceplattform, die Chat, E-Mail und Anrufe in einer einzigen Schnittstelle mit Echtzeitüberwachung, integriertem CRM und mehr verbindet Erfahre mehr über Dixa

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LogMeIn Rescue 57

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Erfahre mehr über LogMeIn Rescue

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VanillaSoft 48

Lead management software and CRM solution - The Power of Simplicity

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features... Erfahre mehr über VanillaSoft

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NICE inContact 81

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate... Erfahre mehr über NICE inContact

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PhoneBurner 70

Power dialer & outbound call center software

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Erfahre mehr über PhoneBurner

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Newfies-Dialer 4

Auto-Dialer für die Leadgenerierung und Telemarketing

Newfies-Dialer ist ein Auto-Dialer-, Stimm- und SMS-Übertragungssystem für Lead-Generierung, Marketing, politische Kampagnen, Forderungseinzug und mehr. Erfahre mehr über Newfies-Dialer

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LiveAgent 413

Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software.

LiveAgent ist eine webbasierte Helpdesk-Lösung, die die Verwaltung von Support-Tickets aus mehreren Kanälen, einschließlich Telefon, Live-Chat und Social Media, ermöglicht. Erfahre mehr über LiveAgent

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CrazyCall 27

Cloud-Telefonie für den Vertrieb.

Cloud-Telefonie für Unternehmen. Erfahre mehr über CrazyCall

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VCC Live 20

All-in-one Contact Center cloud-based software

Cloud based contact center software with management and operator features incorporated as well as data security and analytical reports. Erfahre mehr über VCC Live

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EducationFolder 3

Cloud-based contact center performance management suite

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more Erfahre mehr über EducationFolder

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Convoso 9

Convert more leads in less time!

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our... Erfahre mehr über Convoso

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Branch Messenger 503

Employee self-service platform for hourly workers

Branch Messenger is a self-service mobile app which allows hourly employees to manage their schedules & communicate with their team Erfahre mehr über Branch Messenger

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Call Center Application 4

Predictive dialer & call automation for call centers

Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more Erfahre mehr über Call Center Application

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Agile CRM 257

Vertriebs- und Marketing-CRM für kleine Unternehmen

Agile CRM kombiniert leistungsstarke Automatisierung, Telefonie, Web-, mobile, E-Mail-, soziale und Planungs-Funktionen, um effektiv das gesamte Kundenerlebnis zu verwalten Erfahre mehr über Agile CRM

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VICIdial 148

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat Erfahre mehr über VICIdial

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Zoho Desk 1449

Die erste kontextsensitive Helpdesk-Software der Branche

Zoho Desk ist eine webbasierte Kundendienst-Anwendung, dank welcher dein Unternehmen stärkere Beziehungen mit Kunden aufbauen kann. Erfahre mehr über Zoho Desk

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InfoFlo 62

Die All-in-one-CRM-Softwarelösung:

InfoFlo Software ist die intuitivste CRM-Software auf dem Markt. Sie ist perfekt für die Verwaltung von Kundenbeziehungen. Mit InfoFlo kannst du jetzt alle E-Mails, Dokumente, Aufgaben, Rechnungen, Verkäufe/Gelegenheiten, Aufgaben, Kalenderereignisse in einer einfach zu bedienenden Oberfläche verwalten. Erfahre mehr über InfoFlo

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CallTools 61

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more Erfahre mehr über CallTools

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Shelf 38

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FluentStream 23

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Erfahre mehr über FluentStream

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Pims Auto Dialer 21

Predictive dialer software for enterprise call centers

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions Erfahre mehr über Pims Auto Dialer

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SalesExec 10

Lead Management for Call Centers and Sales Teams

Use ClickPoint Software solutions to manage leads, calls, contacts, tasks, and improve lead quality and quantity while automating your marketing and sales efforts. Erfahre mehr über SalesExec

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Ytel Platform 12

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. Erfahre mehr über Ytel Platform

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Freshcaller 2

Cloud-Call-Center für die Kundenbetreuung und Vertrieb.

Freshcaller ist ein Cloud-Call-Center- und globales Telefonsystem für jede Art von Geschäft, das das Kundenengagement und die Zusammenarbeit mit internen Teams verbessert. Erfahre mehr über Freshcaller

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uContact 20

Beautiful Contact Center Solution - Omnichannel - All in One

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM Erfahre mehr über uContact

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Zendesk 1410

Cloud-Kundendienst-Software

Zendesk ist die weltweit führende Cloud-basierte Service-Software-Lösung, der über 40.000 Organisationen vertrauen. Unternehmen wie Groupon, Box und Zappos verwenden Zendesk, um Kosten zu senken, Produktivität zu steigern und Kundenzufriedenheit zu erhöhen. Zendesk ist sowohl beim Kundendienst-Team als auch bei Kunden wegen des fantastisch...

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Bitrix24 173

Dein Unternehmen vereint!

Bitrix24 ist eine online Business-Kollaborationsplattform. Bitrix24 stellt Anwendern Tools wie CRM, Dokumentenmanagement, Aufgabenmanagement, Zeitmanagement und Projektmanagement zur Verfügung. Die Tools werden im Stil sozialer Netzwerke mit Benutzerprofilen bereitgestellt und ermöglichen das Liken, Kommentare schreiben, Instant Messaging und das...

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Freshdesk 768

Online-Kunden-Support Software & Helpdesk-Lösung

Freshdesk ist eine SaaS-basierte Kunden-Support-Software für Unternehmen aller Größen. Freshdesk bietet jedem Unternehmen alle notwendigen Tools, um Kunden zufriedenzustellen - robuste Multichannel-Fähigkeit, integrierte Spielmechanik zur Produktivitätserhöhung der Kundensupport-Vertreter, intelligente Automatisierungen, Self-Service-Portale,...

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InGenius 1

CRM-integrierte Call-Center-Software

InGenius ist ein Software-Call-Center, das Deine bestehenden Telefon- und CRM-Systeme verbindet um jeden Anruf zu erfassen und effizient zu nutzen.

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Cloudagent

Inbound, outbound & blended cloud contact center

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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OXON 3

Cloud-basierte Kontakt-Center-Management-Software

OXON ist eine Cloud-basierte Kontakt-Center-Management-Software, die kleinen und mittleren Unternehmen eine einzige Plattform bietet, um die Kundenkommunikation zu verwalten und zu verfolgen

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PhoneCall 6

Skalierbares Cloud-Kontaktcenter für Telemarketing-Bedürfnisse

PhoneCall ist eine skalierbare, vollständig verwaltete Kontaktcenter-Lösung, die Kontaktmanagement, Anrufabläufe und prädiktives Wählen für Telemarketing & Lead-Generierung bietet

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Gladly

Cloud-basierte Service-Plattform für B2C-Unternehmen

Gladly ist eine Cloud-basierte Kundendienst-Plattform, die es dem Personal ermöglicht, Kunden-Kommunikation in mehreren Kanälen über eine einzige Schnittstelle zu verfolgen

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Aircall 111

Telefon-System für Support- und Vertriebsteams

Aircall ist eine Cloud-basierte Telefon-Lösung, die Unternehmen dabei hilft, schnell ihre Callcenter zu implementieren. Aircalls Mission ist es, dem Sprachkanal durch leistungsstarke Integrationen, die sich mit Deinem Workflow verbinden, Mehrwert hinzuzufügen.

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Verint 3

Personaloptimierung für Kundenbetreuung-Unternehmen

Verint Workforce Optimization hilft Kontaktcentern und Kundenbetreuung-Teams, ihre Leistung, Kenntnisse und ihren Kundenservice zu überwachen, zu bewerten und zu verbessern.

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ShoreTel 178

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

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Talkdesk 61

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give...

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Toky 8

Virtual phone system for business sales and customer support

Toky is a cloud phone system you can use to start your business call center easily with virtual phone numbers, SMS, CRM integrations and much more in one place

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Five9 262

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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HappyFox 59

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...

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Helpshift 23

Skalierbare Kundenbetreuung in deinen webbasierten und mobilen Anwendungen

Helpshift bietet skalierbaren Kundensupport für Web- und mobile Anwendungen. Die Suite beinhaltet ein komplettes Ticketingsystem, native FAQs, In-App-Chat, Push-Kampagnen und mehr

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NewVoiceMedia 55

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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Clarabridge

Customer Experience Management

Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Clarabridge offers three core solutions: Clarabridge Social, Clararidge...

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to...

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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Vocalcom 19

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

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Oracle Service Cloud 6

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a...

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CloudCall 8

Advanced, cloud-based computer telephony integration

Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

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CallFire 14

Telephony and call center app

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,...

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Corizon

Enterprise Mashup Platform for Contact Center Performance

Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework.

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Vonage Business 109

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

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Zingtree 88

Erstelle deine eigene Frage-/Antwort-Problembehandlung.

Zingtree ist ein Toolkit, das die Erstellung von Troubleshootern, Agentenskripten und interaktiven Entscheidungsbäumen ermöglicht und perfekt für den Kundensupport und Kontaktzentren ist.

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Ameyo 17

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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Click2Coach 2

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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Dezide 1

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Wix 857

Website builder & publishing platform

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor

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Comm100 Live Chat 59

Online support tool for websites

Comm100’s digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want.

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Bright Pattern 57

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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XCALLY 53

Omnichannel contact center management

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

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3CLogic 46

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading provider of contact center solutions, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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Scorebuddy 25

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...

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CallHub 25

Predictive Call Center, Voice and Text Broadcasting app

CallHub is a Voice and Text messaging service for political campaigns, grassroots advocacy, non profits and businesses. Call Center, Voice & Text Broadcasting.

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Sideline 21

Add a 2nd number to your smartphone

Sideline is the free work number for your smartphone. Now you can replace your entire work phone system with one simple app.

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Aspect Zipwire 16

Cloud contact center app

Zipwire from Aspect helps to bring your contact center to the cloud with support for multichannel interactions and real-time data.

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Fenero 12

Cloud-based contact center software

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more

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CallidusCloud CX 11

Die Premium-Feedback-Software für Unternehmen.

Verstehe deine Kunden wirklich, indem du an wichtigen Punkten entlang der gesamten Customer Journey Informationen anforderst und darauf reagierst. Mit Clicktools kannst du die Kundenerfahrung verbessern, um Verbesserungen und Gewinne kontinuierlich zu steigern.

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Clarity Connect 7

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business.

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AuguTech 5

Hosted predictive dialer & integrated PBX phone system

AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM

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simplyCT 4

Virtual Call Center Software

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is...

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contactSPACE 4

Cloud-Contact-Center-Softwarelösung

contactSPACE ist eine Cloud-Contact-Center-Softwarelösung, die Tools für die Multichannel-Kommunikation, Kampagnenerstellung, Leistungsüberwachung und mehr bietet.

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Focus Contact Center 4

Call & Contact Center Software Focus Contact Center

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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DialMyCalls 2

Voice & Text Message Broadcasting Made Easy

With DialMyCalls you can easily record a message and send it to a list of phone numbers in seconds. As well as phone calls we can also send text messages and e-mails. Our web-based system lets you access your account from any computer or mobile device, so you can send your messages out from anywhere at any time! We're a mass notification...

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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RingSky 2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more

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Nectar Desk 2

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Monet Software 1

Workforce management & optimization for contact centers

Monet Software is a unified workforce optimization solution combining workforce management, quality monitoring, analytics & performance management.

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Magnetic North

Cloud contact center & PBX

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools.

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Speak2Leads

Respond, Connect & Convert

Speak2Leads is an easy-to-use lead response platform that helps busy sales teams connect with prospects in seconds, not days. If you can’t speak to a lead, you can’t close it....

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Virtual Observer

Call recording & workforce optimization solution

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems.

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Cross CRM

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

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Ottspott

La téléphonie qui booste les ventes et la satisfaction clien

Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams. You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk ...)

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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PlayVox

Quality assurance software for customer service agents

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media

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Autom8 Enterprise 23

Complete multi-channel cloud contact center solution

Contact center and predictive dialler for call centers on one single platform with CRM integration

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Oracle RightNow Contact Center Experience 10

Multi-channel contact center

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

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Noble Solution Suite 6

Omnichannel contact management with compliance

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes

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PICS 4

Integrated business process automation platform

PICS is a business process automation platform for businesses to automate their general business, procurement and sales processes

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CallBlitzer 3

Voice broadcasting platform for political campaigns & more

CallBlitzer is a voice broadcasting platform with built-in dialer system that enables political campaigners to efficiently reach as many voters as possible

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact...

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Smart Queue by AVOXI 1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

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OneContact CC 1

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Scopedesk

Customer support ticketing management solution

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

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SolusOne

B to B VoIP Solutions, Call Center Software

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting.

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eSpace Contact Center

Multi-channel communications and telephony platform

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses

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iTouchVision Call Centre

Your extended call centre

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses.

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Track My Leads

Web-based lead management solution for SMBs

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more

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VHT Cloud

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

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8x8 Virtual Office 126

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business...

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8x8 Virtual Office 126

Global cloud communications & phone system

8x8 Virtual Office is a multi-channel cloud contact center includes IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat, reporting & more

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8x8 ContactNow 126

Contact Center Solution

ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad

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bpm'online CRM 72

Marketing-, Verkaufs- und Service-Performance steigern!

Bpm'online CRM-Software liefert End-to-End-Prozesse zur Verwaltung einer vollständigen Customer Journey – vom Lead über die erste Bestellung bis hin zur laufenden Kontoverwaltung. Bpm'online wurde im Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center anerkannt, auch aufgeführt in fünf Kategorien im Gartner CRM Vendor Guide 2016...

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PanTerra Networks 26

Unified Cloud Communications - Work Happy

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires.

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Wix Answers 14

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more

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T-Max Predictive Dialer 8

Web-based predictive dialer for efficient outbound calling

T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts

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UJET 5

Customer interaction & support platform with CRM integration

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR

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MiContact Center 4

Cloud contact center solutions

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

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Zailab 3

Cloud-based communication solution for small to medium contact centers

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres

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Parakeet 1

Cloud-based phone system with mobile app, designed for teams

Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps

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Vozy 1

Cloud Phone System for today's Sales and Customer Support

Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences

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Zent.io 1

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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CRS

Capture & resolve consumers' comments, questions & issues

CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS.

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Avaya Aura® Call Center Elite

Contact center management solution

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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CozTel

Advanced cloud-based call center software

CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more

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