- ease of use! It's all right there, easy to find and easy to teach!
- compliance: we pull multiple reports from Qualio for our compliance audits and they are never questioned
- reporting: very thorough, detailed reports for training completion and distribution
- support listens to both feature requests and existing changes that are needed and addresses all promptly
- one feature that is missing is automatic reminders of incomplete assigned training (supposed to be on the roadmap, though!)
- most software will encounter an error now and then. While it is infrequent with Qualio, the error messages can be vague, prompting support calls that could be avoided with better detail.
Ease of use and compliance are key parts of Qualio's offering, so it's great to hear you're benefiting from these in particular. We're also pleased that you've found our support department so valuable. We will be continuing with this approach to customer service, and will take on board the improvements you have suggested. Thank you so much for your feedback Rob!
I like the simplicity of the software, and the ease of configuration for the user. If a new document type is needed, it's literally just a few clicks away. I like the intuitive navigation and the ease of adoption by the end users.
At this time, the only place I can fault Qualio is in the data reporting capabilities. Running basics like how many open/closed NCRs or how many SOPs approved is fine, but without more capability built out, or an external API (like a BI report or crystal intelligence tool), I can't get to more data within records. I do know they are working on this however, and generally at the start up level, you're not yet in need of super detailed reporting within your QMS yet anyway. The basics they provide will more than get you off the ground!
An intuitive and simple interface is at the core of Qualio's software, so it's fantastic that you've really benefited from this. Thank you for your feedback on our data reporting capabilities too we are looking to rollout improvements to this functionality soon.
Without Qualio we would not have been able to achieve our critical milestone of ISO 13485 certification before the end of 2015. We are now prepared to take the next steps towards compliance with European regulatory requirements and the CE mark.
Easy to use with a very intuitive user interface, compliance with CFR 21 part 11, outstanding customer support, swift document navigation
Author change does not generate notification for new author which makes multiple authoring somewhat cumbersome. Currently lacks CAPA handling.
Thank you for your feedback Jonas we're pleased that Qualio was so key in achieving your ISO 13487 certification in such a short timeframe. Our software has since been updated with CAPA-handling capabilities, and we are always utilizing our customer feedback to enhance Qualio's features.
With Qualio we were able to get SOC 2 Type II certified in about a year and a half, which is very impressive. This has lead to increased trust with our customers and helps us grow our business faster.
User interface, ease of use, ability to get staff to love using it.
It's always great to be told there are no cons to our software, so thank you very much for your positive feedback Colin! We're glad that we've enabled you to gain certifications quicker and unlock business growth.
In the pharmacy sector, the Pharmacy Act and regulations had placed a responsibility on our business to provide "Standard Operating Procedures" (SOPs) that attempt to describe in great detail how activities and tasks are performed. This has meant the creation of hundreds of SOPs.
Managing these SOPs can be difficult and much of the material goes out of date quickly, requiring re-print, re-acknowledgement and endless reams of paper hanging around our dispensaries. In order to eliminate this problem I was very interested to hear what the team at Qualio had to say. And I was hooked.
Taking advantage of advances in technology to improve SOP management, by developing and delivering online SOPs has meant we have a seamless notification directly by email to all our staff. SOPs can be easily updated and changed on-line, and appointed senior staff can contribute and negotiate on detail. Our staff found it to be novel and enjoy using it - and the facility to distribute a few at a time means it is manageable for all individuals.
In short, it's great!
Thank you for taking the time to write such an in-depth review of our software we really appreciate it! There's nothing we like better than helping businesses manage SOPs effectively.
5 STARS !!!
I liked the fact that it helps you meet requirements of ISO accreditation.
I can't think of a single issue that I have had.
It's always great to be told there are no cons to our software, so thank you very much for your positive feedback David! We're glad that we've enabled you to meet the requirements for ISO accreditation quicker and unlock business growth.
Retrieval of documents is easy, system is appropriate for a small company but also scalable as the company grows.
I've had no issues with the system. Some colleagues consider that more flexibility regarding usage is necessary.
Thank you for your feedback it's great to hear that you've benefited from Qualio's scalability and aren't experiencing any issues. We're always working to improve the QMS, so incorporating more flexibility is something we'll be advancing our systems with in the future.
Better control of our documentation. Easy when the requirements from FDA is automatically handled.
Easy to make document updates and to send for review and approval.
It is a bit tricky to understand the management of NCRs . But I think it will be easier once you have used the system a bit more.
Thanks for such great feedback Lisa. Our QMS is the only one that incorporates the latest practices like FDA, so it's fantastic that you're benefiting from this particular feature. We're sorry to hear you've had trouble with managing NCRs there's guidance available over in our docs section to assist: docs.qualio.com/functionailty-overviews/quality-events-overview
Qualio has been invaluable in helping our business comply with industry regulations. It has replaced our paper system which we found very cumbersome and hard to maintain across multiple stores. Now, all our workflows are automated, we have excellent visibility over our compliance status and the recording of compliance information such as electronic signatures makes us sure that we will have no problems passing inspections by the regulator in the future.
It's great to hear how effective Qualio has been in crushing audits for you Brian! Paper just doesn't work in our online world, so we're glad to have helped you go digital as well as assist with compliance and boosting efficiency. Thank you for such a positive review!
There are so many options available when it comes to software tools to assist in the managing of an effective Quality Management System (QMS). The Qualio product is easy to deploy and has the functionality needed to support a regulated industry such as the Med-Tech.
We really appreciate your feedback Christopher, and it's fantastic that you chose Qualio over anyone else and had such a great experience! Compliance is so key in the medtech industry, so we work on an ongoing basis to ensure all our clients can meet the required regulations.
I would recommend ZenDoc to small companies implementing a quality system for the first time to seriously consider using ZenDoc as a way to reduce workload and paper trail in a cost effective and easy manner that is flexible to grow with the company.
Thanks so much for your feedback Paul! Since your review, we have changed our name to Qualio and it's so great to look back and see our software's roots in helping small companies grow. This is something we continuously work on so that this growth comes even easier.
Qualio is an intuitive quality management platform that will lower costs for companies through streamlining time consuming workflows. It is a very exciting system and I've recommended it to a number of companies and consultants.
Thank you so much for your positive feedback Fionnuala! Saving both time and money is a core part of our QMS' offering, so it's great to hear that these capabilities have been so valuable for you. We really appreciate that you've gone out of your way to recommend us to others!
Qualio allows me to quickly and efficiently manage my QMS procedures and training. My employees love the easy to use interface and the timely notifications, and I enjoy the ability to track changes and quickly view the status of each procedure.
There's nothing better than both a manager and their employees benefiting from Qualio's ease of use we really work hard to make it a solution that works for all. Thanks so much for your positive review Trevor we truly appreciate it.
Coming from a manual paper based system, it's amazing how it all just works. It is extremely easy to compare different versions of documents during review and approval. Qualio has forever-changed how we manage document control.
We're so grateful for your review Tara it's always fantastic to hear how businesses benefit when they have the tools to go paperless. Managing document control is a tough task, so we're glad you've been able to conquer it with Qualio's help.
User friendliness. The format and logical relationship between different categories of quality pages.
At first is a little confusing. I suggest making some tutorial videos for simple examples. For example how to create files and drafts and templates.
Thanks for your feedback Matt, we work hard to make sure Qualio is really user-friendly and secure! We like your idea of tutorial videos. For the time being, there are how-to guides available on our website especially designed for new users.