ProProfs Knowledge Base Erfahrungen

ProProfs Knowledge Base

4,7 (28)
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Erstelle einfach Online-FAQs, Nutzerhandbücher, Dokumentation und mehr.

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4,7 /5
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Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
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4,5/5

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28 Bewertungen

Uttam Kumar
Uttam Kumar
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 10.0 /10

Accessible and Secure Knowledge Base

Bewertet am 23.8.2023

I have mainly used it to share information with different audiences, such as internal staff,...

I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

Vorteile

ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security.

Nachteile

I have nothing to dislike but would appreciate even simpler context-sensitive help.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 9.0 /10

Very Flexible Knowledgebase Software for Managing Multiple Sites

Bewertet am 9.1.2020

Vorteile

Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Nachteile

Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud und Help Scout

Gründe für den Wechsel zu ProProfs Knowledge Base

ProProfs Knowledgebase had the most value, flexibility and advanced features for the price.

Antwort von ProProfs

Thanks for sharing your views on ProProfs knowledge base.

Valerie
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 0.0 /10

ProProfs needs to add features to their software to keep up with Thinkific

Bewertet am 22.8.2021

The training platform is very expensive for what you get and the quiz maker is equally expensive...

The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.

Vorteile

I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.

Nachteile

I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Perfect for Employee Onboarding

Bewertet am 28.11.2020

It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training...

It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document.

Vorteile

We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more.

The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document.

Nachteile

Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable.

Antwort von ProProfs

Thanks for sharing your views on ProProfs Knowledge Base.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 9.0 /10

Ideal for Customer Support Process

Bewertet am 11.6.2021

ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with...

ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day.

That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time.

Vorteile

ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process.

Nachteile

Frankly, we will have to use the tool for some more time to identify any possible faults in it.

Antwort von ProProfs

Thanks for sharing your review on ProProfs Knowledge Base.

Deepak
Deepak
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
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  • Weiterempfehlungsquote 9.0 /10

With Contextual Help, user experience has improved a lot!

Bewertet am 26.9.2023

We were overwhelmed with support requests for common issues that could easily be solved. With...

We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

Vorteile

I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups.

Nachteile

While the contextual help is extensive, there might be room for adding more tooltips or pop-ups.

Shruti
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

User-Friendly & Versatile Software

Bewertet am 23.6.2023

The intuitive interface and user-friendly editor have made the tool accessible to team members with...

The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity.

Vorteile

From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive.

Nachteile

The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance.

Jacqueline
Jacqueline
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Best tool for customer support

Bewertet am 23.5.2016

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for...

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Vorteile

I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Nachteile

It served me all the purposes, so for me, there was nothing that I disliked about this product.

Antwort von ProProfs

Thank you for sharing your review.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Vorstandsbüro
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Reliable tool with security and compliance

Bewertet am 6.4.2022

Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our...

Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected. It offers excellent security features. Additionally, the tool is GDPR compliant, so we don’t have to worry about any security lapses.

Vorteile

We can track the revision history of recent changes, set IP restrictions, and assign user roles to people accessing the knowledge base. Moreover, we can add conditions to hide or display specific content on the knowledge base for different users.

Nachteile

It would be great to see features such as co-editing in the upcoming versions of the tool.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Simple, Flexible, & Versatile Self-service Knowledge Base

Bewertet am 21.10.2020

We are happy to have an all-in-one tool. The experience has been fuss-free till now. Thanks to its...

We are happy to have an all-in-one tool. The experience has been fuss-free till now. Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.

Vorteile

We chose the tool in the first place because of its simplicity and versatility. We wanted something that could help us create a self-help knowledge base for different teams - HR, product, sales and support. Thanks to its variety of templates, we could easily create different kinds of knowledge base for our teams. Also, the tool allowed us to customize everything from scratch, right from themes, logo, header and footer, and much more.

Nachteile

Some of its features were a little technical so we couldn’t understand them in the first go. But the company’s support team was always available for assistance, making our overall experience hassle-free.

Antwort von ProProfs

Thanks for sharing your views on ProProfs Knowledge Base.

Ron
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  • Täglich für Mehr als 2 Jahre genutzt
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We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Bewertet am 10.7.2018

Vorteile

ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Nachteile

For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Antwort von ProProfs

Thank you for sharing your review.

Peg
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 10.0 /10

A Great Way to Organize Documentation for Our End Users

Bewertet am 11.7.2019

We used ProProfs to separate documentation from our learning management system when the volume got...

We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Vorteile

We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Nachteile

There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Antwort von ProProfs

Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.

Deepesh
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

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  • Weiterempfehlungsquote 9.0 /10

Nice Product to use in our company

Bewertet am 16.7.2016

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up ...

.It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Vorteile

I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Nachteile

I have on cons. Workflow is not strong feature

Antwort von ProProfs

Thank you for sharing your review.

Trever
Trever
Gesamtbewertung
  • Branche: Lagerung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
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  • Weiterempfehlungsquote 8.0 /10

Perfect for Small Knowledgebases

Bewertet am 21.12.2018

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of...

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.

Vorteile

Our previous kb software required users to arduously navigate to get to the editor; with ProProfs, uses can be editors, and with the click of a button enter "edit mode", quickly adding content or updating articles. Love being able to drag & drop photos and documents directly into the software.

Nachteile

There are only a limited number of canned layouts and color schemes to use; would like to see more variety of templates offered, but we found one that worked well enough.

Antwort von ProProfs

Thank you for sharing your review and feedback.

Pankaj
Gesamtbewertung
  • Wöchentlich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Writing FAQ's has never been easier

Bewertet am 6.9.2017

An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid...

An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid knowledge base with an array of features.

Vorteile

A flexible product that comes equipped with an array of tools and features. If someone dreads writing online FAQs, this software provided FAQ templates to ease the FAQ designing process.

Nachteile

Runs fine on iOS devices, however, at times it lags on android. Overall I am satisfied with this tool.

Antwort von ProProfs

Thank you for sharing your review.

Tadeáš
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
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  • Weiterempfehlungsquote 10.0 /10

Creating FAQs is Effortless With This Tool

Bewertet am 6.8.2020

We are trying to make customer support as efficient as we can, and creating FAQs is the first step...

We are trying to make customer support as efficient as we can, and creating FAQs is the first step in that direction. The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions

Vorteile

We could create a comprehensive FAQ section on our website with the help of this tool. Besides the fact that the tool is super simple to use, there are various features such as online editor, customization options, content snippets, tooltips, and popups, that turned out to be immensely helpful while creating FAQs

Nachteile

I think the tool covers more or less all the features that ideal knowledge base software should have

Antwort von ProProfs

Thanks for sharing your feedback, We are glad you liked our product.

Angel
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Good tool for contextual help in web apps

Bewertet am 21.9.2015

We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for...

We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly.

Vorteile

The free trial is awesome as it support all the integration features
The fact that they support integration with the ticketing tool Zendesk simplified things a lot

Nachteile

Wish that the contextual help feature was available with their team plan.

Antwort von ProProfs

Thank you for sharing your review.

Swati
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

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  • Weiterempfehlungsquote 9.0 /10

Perfect for creating our product manual

Bewertet am 21.9.2020

Our primary goal was to create a product knowledge base that our customers could use to get...

Our primary goal was to create a product knowledge base that our customers could use to get acquainted with our software and research questions on their own. Our support team is also able to reference our knowledge base when responding to common customer inquiries.

Vorteile

ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time. It doesn’t require any coding knowledge and different teams were able to participate in building the product manual.

Nachteile

ProProfs Knowledge Base has all the features we are looking for. So far our experience with the software has been quite good and we are happy with its performance.

Antwort von ProProfs

Thanks for sharing your views on ProProfs Knowledge Base.

Mike
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Great tool for internal collaboration

Bewertet am 29.6.2016

I wanted a solution for my internal team to coordinate and collectively work together. We have a...

I wanted a solution for my internal team to coordinate and collectively work together. We have a lot of employees who are constantly travelling because of business and we needed a system that can eradicate the geographical boundaries. ProProfs Knowledgebase was the tool we needed all along!

Vorteile

Its cloud based system and the accessibility from any device is really helpful.

Nachteile

Really there is nothing to dislike about ProProfs.

Antwort von ProProfs

Thank you for sharing your review.

Joseph
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

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  • Weiterempfehlungsquote 10.0 /10

A decent tool for customer support

Bewertet am 2.5.2019

Vorteile

I wanted something that could help my customer support teams handle the huge number of queries they get every day. The tool was immensely helpful as I could create a centralized knowledge base, which is now used by support teams to answer customer queries. Call hold time has reduced and customer satisfaction rate has increased from the time I took this initiative.

Nachteile

It’s a decent tool, with good features. So as of now there’s nothing I did not like. But yes, if more unique features are added, it will definitely make the tool even better.

Antwort von ProProfs

Thank you for sharing your review. We are glad you liked our product ProProfs Knowledge Base.

Giora
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Decent, but did not live up to the expectations

Bewertet am 14.4.2016

We chose ProProfs with the intention of creating a great KB site that will make the process of...

We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Antwort von ProProfs

Thank you for sharing your review.

James
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Great little tool, easy to use and intuitive

Bewertet am 12.5.2016

Looking for a good knowledge base system for my small business site, I decided to go for ProProfs...

Looking for a good knowledge base system for my small business site, I decided to go for ProProfs Knowledgebase, and boy, did I get lucky with the very first tool that I tried. Happened to find them through Capterra's review and chose this particular KB based on the UI screenshots. I am really loving it. Creates pages in a jiffy, using a what-you-see-is-what-you-get editor. It's really a cakewalk. And all this for free! Thanks ProProfs and Capterra.

Antwort von ProProfs

Thank you for sharing your review.

Raj
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Quick setup with an easy learning curve and great features

Bewertet am 5.2.2016

I fiddled around with several knowledge base creation software and plugins until I stumbled upon...

I fiddled around with several knowledge base creation software and plugins until I stumbled upon this one from proprofs. It does everything I wanted. Getting started was a piece of cake and creating wiki pages was such a rewarding experience. The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.

Antwort von ProProfs

Thank you for sharing your review.

Royan
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Incredible tool for wiki & helpsite generation

Bewertet am 20.4.2016

I used ProProfs Knowledgebase to create multiple wikis & helpsites for my users. The tool is very...

I used ProProfs Knowledgebase to create multiple wikis & helpsites for my users. The tool is very easy to use, it is as simple as booting up a computer. I can organize lists, add external content, images and more. My users can easily get information without any problems. It is easy to use, simple to comprehend and fast to update.

Antwort von ProProfs

Thank you for sharing your review.

Nadia
Nadia
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Good tool for FAQ or internal Knowledgebase

Bewertet am 25.4.2016

We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ...

We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ for our website, answering questions of our customers. The other was for helping our internal teams to share their knowledge with each other via an internal FAQ.

Vorteile

I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with. The editor is intuitive to use and creating pages was relatively easy and fast.

Nachteile

I wish they extend the Forever Free plan to more than just 20 pages :)