Jive Erfahrungen

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

We use Jive for our phone system and it sends after hour calls to my cell phone via email.

We are looking for a training for our front desk team to learn more about the features.

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Good search function. Well laid out structure. Excellent Office integration for file control

terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support

As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use.

I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected.

I can answers all the office phone calls anywhere and also can make phone call with the office phone number and I don't need to be in the office. I can text and sent and receive pictures.

I would love to see the patient picture and name.

No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached.

There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me.

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

Relatively easy to use. Good layout and easy to customize.

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

I am able to communicate and control our internal voip system masterfully.

It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need.

some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable

It rarely goes down and saves a ton of time for our admin team not having to route calls manually.

It was a bit of a bear to set up but ended up working out just fine.

Ease of use and customer service.

Nothing

More developed than some of the other platforms.

Ridden with bugs and frequently it stops working.

-Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use