Ameyo Erfahrungen

The software comes with a complete suite for your customer services needs, this is the best thing I like about ameyo, this provides and ends end visibility and also avoid the hassle of integrating any third-party software

Not come up with anything so far, there are some features like chat which I am yet to explore

The most useful thing is we can reroute the call to any department on a single time. Its easy to track the call recording and calling time. We can easily add multiple Campaign for monitoring the call and resolve the concern.

Every thing is fine. It works absolutely fantastic.

The ability to record the calls and the fact that it works on ease even on mobile phones
The best part was having the system integrated with leadsquared that helped immensely in lead management

Call drops were very frequent, did not show accurate number of calls, talkative which hindered productivity monitoring

its make our day to day work fun by connecting with customer

sometimes it get stuck while using re routing

Cost and process friendly is the major reason

Connectivity is the only issue that we face

The ameyo application has good scalability and it’s user friendly

The pricing is on the high side for partners and it’s not static.

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

A lot of options are bundled very well in the system

A lot of bugs, still feel the software has a lot of glitches

I like IVR, outbound Call center, Social Network integration, CRM integration.

I think all features are present what is need in modern Contact Center.

It resolves critical aspects of a business including
1. Service Ticket Management
2. Social Media Integration
3. Email management

It is too early to mention cons I am still in an early stage of the the product usage

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Logout suddenly while connected,rarely it happens

The features are easy to use and understand
Its makes working in contact centre fun

There is nothing bad about product its top notch

Call Integration is good. Voice quality and call transferring the call is easy.

Software Support team Response is not good if we have required any new requirement process is not clear.
cost is so high for new module implemention.

Integration team is helpful and good.
Completed the project in given timeline once scope was approved.

Support is bad. You will have to keep on raising tickets and wait for their call in every issue.
Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

I like the UI and integration part and support.

We need Cloud version of this software and its entirely dependent on physical servers.

Ameyo has lot of integration features with lot of
Services (leadsquared),which will help us to improve our leads

As far as we have got all needed feature from ameyo

User friendly and manly the cost of this tool

Reporting issues. for any new request we have to contact the software developer

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

integration process is easy, its based on asterisk so its cheap and flexible,

well its based on lots things that is free for example CentOS, i wish it was RedHat than centos

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

The pricing model is not friendly. So many hidden costs for perpetual customers

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Cross platform integration sometimes becomes a challenge.

Feature Rich and 24*7 Costumer Support (L1 And L2)

Customization is possible but requires Service Ticket for many Features to be usable. And, It seems that 24*7 Costumer Support (L1 And L2) may not be enough.

user friendly, good GUI, easy to use. Voice quality

Predictive dialing, Answering Machine Detection

We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports

Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..