
Gesamtbewertung
Filtern nach
Untern. Größe
6332 Bewertungen

- Branche: Telekommunikation
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Pay Manager Ever
Bewertet am 16.4.2022
I would def recommend this service for companies that have payroll issues it's a great way for...
I would def recommend this service for companies that have payroll issues it's a great way for employees to manage their pay and have access to their documents without a hassel.
Vorteile
The ability to keep important documents 9n file for easy downloading.
Nachteile
The registration is a bit complicated when and if you've been employed through multiple companies using this software .
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
ADP Workforce Review
Bewertet am 31.7.2023
Customer service is really easy to reach out and make adjustment on the fly.
Customer service is really easy to reach out and make adjustment on the fly.
Vorteile
It's very user friendly and the new interface is pleasing to look at and simple to use. Payroll are convenient to review and the approval process for vacation time is really simple to use.
Nachteile
It was really hard to deploy in our facility. The punch out clock was also challenging to set-up with their IT department. But once we figured it out, it's been working like a charm.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
ADP Review
Bewertet am 31.7.2023
Vorteile
It was very simple to input data; very cut and dry process
Nachteile
It was a challenge to navigate and to pull data info.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
A single robust application that will take care of most of your organizational needs.
Bewertet am 17.6.2023
ADP Workforce Now empowers us to effectively address our internal challenges so that we can better...
ADP Workforce Now empowers us to effectively address our internal challenges so that we can better focus on our clients.
Vorteile
ADP workforce now streamlines our employee management system it also links with third party apps to sync with invoicing & other business functions. A single application that serves LMS, HR & Payroll is a nice addition to our business.
Nachteile
The most irritating thing about ADP is the 'reloads'. Whenever we click on any link or menu the entire page or the module reloads and it actually takes 3-4 seconds to reinstate, something which you don't expect from an application of this stature. The product is complicated to use & would require webinars & tutorials to get used to.
- Branche: Forschung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
My review
Bewertet am 27.7.2023
Used it now with two different companies I have worked for and love it.
Used it now with two different companies I have worked for and love it.
Vorteile
It's very easy to use. I use it every day for work, punch in/out, PTO, benefits. Very easy to navigate.
Nachteile
Hate when you miss a punch and the manager has to fix it.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ADP Workforce is AWESOME
Bewertet am 18.8.2023
Vorteile
I really liked that it basically took care of everything for me. I filled my information in when I first got hired, and it took care of the rest ever since. ADP even kept track of my work documentation forward to my next employer (who also used ADP Workforce. It just picked up where we left off.
Nachteile
Honestly, the biggest con I can think of is that sometimes the app would get leggy, but it was nothing to bad, and it was NOT a regular occurrence.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
ADP Workforce Now
Bewertet am 25.7.2023
great, and not complain
great, and not complain
Vorteile
As a user, it is easy to read and navigate in the system.
Nachteile
Not at the moment. I like the clear platform to navigate to different doc, ie, payroll, tax slip and etc
- Branche: Tiefbau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
ADP Workforce
Bewertet am 30.7.2023
Vorteile
Add and remove direct deposit accountsManaging tax related documentsPTO balance tracking
Nachteile
I didn't see any issues with ADP. I am able to see and get what I need.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great For Payroll
Bewertet am 26.7.2023
The program does payroll like any other program.
The program does payroll like any other program.
Vorteile
ADP Workforce Now is a great payroll product
Nachteile
It is difficult to gett customer support
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
ADP Workforce review
Bewertet am 23.7.2023
It's easier to keep track of employees time cards.
It's easier to keep track of employees time cards.
Vorteile
Clocking in and out with ease and tracking employees times.
Nachteile
No complaints. The application works as intended.
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
ADP
Bewertet am 29.8.2019
After the implementation process, as painful as it was, the system seems to be a little smoother...
After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.
Vorteile
ADP has automated several process that used to be manual.
Nachteile
The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.
In Betracht gezogene Alternativen
PaycomWarum ADP Workforce Now gewählt wurde
CDK was sunsetting their program. ADP and CDK used to be one in the same therefore we were under the impression that ADP would have more dealership experience when it came to payroll.Gründe für den Wechsel zu ADP Workforce Now
Again because we were under the assumption that ADP had more dealership experience when it came to payroll because they used to be a part of CDK (which is a dealership accounting software).- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Not a good option for smaller companies
Bewertet am 9.6.2022
Not great. Customer service is a joke without a dedicated service team, which you can only get by...
Not great. Customer service is a joke without a dedicated service team, which you can only get by meeting a certain size threshold or paying roughly four times the monthly rate for basic service. They are constantly changing the theme/formatting of the website (at least twice a year), so you have to relearn things often.
Six months ago I had a call with them to explore adding the Applicant Tracking and Performance Management modules, and they ended up presenting me with the biggest suite possible without 12 other pieces I didn't need (which was going to increase our annual cost on the system by 3 times, or $40k). When asked to quote me on just the 2 modules I wanted, they literally said "what is your budget? that will help us determine the price." Very backwards approach.
Vorteile
Lots of customization in reporting and accesses
Nachteile
Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Has Potential to be Great, Makes Life Easier
Bewertet am 7.1.2020
Overall, like I said originally, this system does make life easier despite my many gripes. The user...
Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.
Vorteile
Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.
Nachteile
The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.
In Betracht gezogene Alternativen
UKG ProGründe für den Wechsel zu ADP Workforce Now
Price. We were already on the TotalSource platform on top of that, so the migration wasn't terribly trying.- Branche: Maschinerie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
JNM Rise Inc. - ADP Work Force Now
Bewertet am 10.12.2019
Truthfully it has not been that bad for time management and processing payroll. Do I wish there...
Truthfully it has not been that bad for time management and processing payroll. Do I wish there were more customization options? Absolutely. Work Force Now has its limitations, and for this reason I have begun exploring other HRIS options.
Vorteile
The set up of the software was fairly simple to perform. We transitioned to this HRIS software from Ceridian in the hopes it would offer more of what we were looking for in transparency with our team, tools for better personnel management to our leadership team, and overall ease of use with our employees. A large decision for us too was that we wanted to move away from paper, and ADP offered a completely paperless option which we really appreciated.
Nachteile
While they claim to pride themselves on customer service, the ADP team have been less than helpful on multiple occasions. That's not to say this is the case for all employees, in fact, some have gone way above expectation and I am grateful for that assistance. Others, have been difficult to work with and have even gotten frustrated with myself when calling in for assistance.
In Betracht gezogene Alternativen
Dayforce HCMGründe für den Wechsel zu ADP Workforce Now
I chose Work Force Now because many in my network suggested it was the software of choice. After less than 2 years, I am now exploring other options that better suit my organizations needs.- Branche: Tierarzt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
ADP User
Bewertet am 27.11.2020
My overall experience has been excellent. Their customer service is knowledgeable and skilled. I...
My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.
Vorteile
Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system
Nachteile
I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.
In Betracht gezogene Alternativen
GustoGründe für den Wechsel zu ADP Workforce Now
My business has used ADP for quite some time and I briefly considered other companies in late 2019. The COVID-19 assistance I received throughout 2020 from ADP has solidified my satisfaction and I am no longer entertaining offers from any other payroll company.- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very Easy to User Management System for Benefits & Payroll!
Bewertet am 8.10.2021
Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my...
Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my business and also to keep my business records up to date! Extremely please with the software!
Vorteile
I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!
Nachteile
The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.
In Betracht gezogene Alternativen
UKG ProWarum ADP Workforce Now gewählt wurde
The software with Quickbooks was very complicated and hard to follow.Zuvor genutzte Software
QuickBooks Online AdvancedGründe für den Wechsel zu ADP Workforce Now
The support team was amazing! The features in the product match my business needs better!- Branche: Druck
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Most Reliable Payroll Company on the Market
Bewertet am 28.12.2021
Vorteile
We used ADP for years, and the switched a couple years back to try other options. There were all these new and shiny companies trying to woo us and we thought maybe they were better. We were wrong. ADP is hands down the best payroll management company we have used. We just enter in the total hours worked for each employee and their software does the rest. We don't have to worry about taxes and wage garnishment and child support. And we don't have to worry about W2s and direct deposits. Employees can login to their own accounts and see their history and get their records. They make running a business just a little easier, which is appreciated.
Nachteile
There is one thing I didn't like about ADP, and it's small and silly by so annoying. When you go to enter in an employee's hours the Overtime box is not next to the regular hours box. Salary is in between. So you enter 40 hours of regular time, TAB to enter Overtime and it takes you to salary instead of OT. Why?? Someone getting paid hourly and OT isn't getting salary. Why are they next to each other?
- Branche: Verlagswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
ADP is a great tool for businesses
Bewertet am 6.8.2019
Really happy overall.
Really happy overall.
Vorteile
ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.
Nachteile
Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.
In Betracht gezogene Alternativen
Workday HCMWarum ADP Workforce Now gewählt wurde
Workday is confusing and more expensive.Zuvor genutzte Software
Workday HCMGründe für den Wechsel zu ADP Workforce Now
Value and ease of use.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Leading Payroll Vendor for a Reason
Bewertet am 13.12.2018
This is a strong tool once the learning curve is overcome. I have used small, medium, and large...
This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features.
There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.
Vorteile
This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies.
Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze.
Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).
Nachteile
ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday.
Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications.
Pricing may not be as competitive as other vendors and module implementations can add up.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
ADP Workforce Now is so-so for a small business
Bewertet am 25.2.2021
Overall WFN is a pretty complex product, with features that most likely are impactful and necessary...
Overall WFN is a pretty complex product, with features that most likely are impactful and necessary for larger companies. However, as a small business user, it seems cumbersome in some instances.
But by far my biggest issue using this product is with the ADP Support. I have no dedicated support representative; I'm pretty sure every person working for their support is located in another country, and it generally takes me between one and 8 hours overall to get any type of problem fixed. That is not an exaggeration. And I know to expect that almost every time, the call will get disconnected and I may or may not hear back from that representative. Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline!
Vorteile
The interface on the employee profile pages is pretty good. It's like a dashboard for each type of information for each employee (pay profile, employment profile, personal profile, etc.).
Nachteile
The reporting functionality leaves much to be desired from the user's perspective. I find it very difficult to locate a canned report containing the information I need, and the custom reporting can be difficult to use.
We also use this product for PTO tracking, and the users find it difficult to figure out how to see all the details and manage their time off. I am constantly having to explain to them how to use it, when this feature should really be self-explanatory. In addition, administrators are unable to pull or print a calendar showing time off for all employees in a given time period. This seems like information that's crucial from a business perspective, but apparently if we don't pay for the Time & Attendance module, we do not get the full functionality of the PTO system. Disappointing, to say the least.
Another big disappointment is figuring out how to use this product to distribute and track company policies that require signatures, print a report with the results, etc. I'm not sure it works at all....I have been unable to figure it out, and therefore gave up on that.
- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
ADP has been the best aspect of my job at times and the most frustrating at other times.
Bewertet am 5.12.2017
It does a great job of staying current with all the compliances changes to payroll and HR. I rely...
It does a great job of staying current with all the compliances changes to payroll and HR. I rely on them to get the payroll reporting correct.
Vorteile
The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar.
Nachteile
Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department.
Antwort von ADP
Hi Claudia -
Thank you for your review of Workforce Now. We have made significant changes to our Service model that I would love to connect with you more about. Please reach out to me directly: Anthony.Woodard@adp.com
- Branche: Einzelhandel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
WFN Review 2018
Bewertet am 6.12.2018
Overall experience with WFN platform has been very good.
PS: I miss being able to go to ADP...
Overall experience with WFN platform has been very good.
PS: I miss being able to go to ADP locations for "live" training. Especially for reporting! I know that the WFN reporting is very strong and I am not using to it's full ability. I am more of a hands on learner vs. webinars and learned a lot by attending ADP classes for training in THIS area in the past. (Hint, hint - Smile)
Vorteile
Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.
Nachteile
I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
One of the least user friendly systems I've ever used
Bewertet am 28.11.2018
I have nothing positive to say about ADP. I believe our company had good intentions of utilizing...
I have nothing positive to say about ADP. I believe our company had good intentions of utilizing this software, but it has been nothing but a headache for us.
Vorteile
Once you're able to find the information, ADP is comprehensive and has employee's information readily accessible in several areas. I think the only positive thing I have to say about this system is that you're able to reset your login password yourself, as opposed to an administrator having to do it.
Nachteile
There are so many things that I do not like about this software - some of the main areas of concern/difficulty:
1. There are entirely too many "widgets" to navigate through to get to the information. Information can be accessed in so many different ways, it's confusing to find what is most efficient. Personally, I think two options is a reasonable approach. It seems like we're always finding new ways to get to the same information, as opposed to it being streamlined. I don't like all the options - we have been using ADP for almost a year now and I STILL do not know how to find certain information.
2. I am an administrator and have access to an entire team (300+ employees) information. Our employer thought that ADP would work to streamline things and make accessing their information easier. Unfortuantely, I have to go through many windows and "filters" to find the information I'm looking for.
3. There are ghosts in the system that we have not been able to determine why they keep happening. For example, we have several employees we keep entering schedules for, and despite saving them, entering them through different administrators, those employees schedules WILL NOT save.
4. This system's effectiveness is largely reliant upon a company's own data entry procedures. Someone, somewhere, is entering my team's information incorrectly. As a result, I will randomly come across employees who have been misentered into the system and our IT department has to resolve.
Antwort von ADP
Hi Abby, I'm sorry to hear about your experience using the technology. I would be happy to connect with you an ADP payroll representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com
- Branche: Restaurants
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 3.0 /10
Observations
Bewertet am 27.2.2020
As a whole it only makes all steps more time consuming and complicated when doing payroll than it...
As a whole it only makes all steps more time consuming and complicated when doing payroll than it was with previous payroll services
Vorteile
I'm not the administrator although I check all time cards prior to processing payroll. I like the ease of being able to edit time cards, add lines, remove lines and adjust shift times.
Nachteile
What holds me back from giving a higher rating is how frustrating it is to check my employee's time cards. Many front of house employees work multiple positions with different pay rates. When viewing the group time card I'm unable to see what department they are clocked in as. This forces me to bring up the first name on the list, and scroll through each time card individually to make sure they are clocked in to the correct department. This is so incredibly time consuming and frustrating. It takes me hours to simply check time cards if I were to do it all in one at the end of the pay period. This process used to take me no more than 20 minutes when we used Paylocity where departments could be seen under the group time card for each day. The alerts that I get for exceptions are useless for front of house. Any time an employee clocks in under a different department than their home department, I'm alerted. The alerts also don't specify what it is for, only that there are exceptions. What used to take such a short time to complete now takes me well over ten times longer. I also want to be able to immediately pull a report and not have to wait to view it. It isn't uncommon for the site to be slow to load even when connected to high speed internet through a local area connection.
- Branche: Informationsdienst
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
WFN Review
Bewertet am 27.8.2019
I have been expanding the functions within WFN - we added time and attendance this year and plan on...
I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.
Vorteile
The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.
Nachteile
It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.