Ortto

Visuelle Marketing Software zur Automatisierung von Kundenreisen

Gesamtbewertung

4,6 /5
(108)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,3/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,5/5

91%
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108 Bewertungen

Jamie
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Marketing Automation on Steroids

Bewertet am 21.3.2018

Vorteile

Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.

Nachteile

It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Hochschulbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Huge Breath of Fresh Air

Bewertet am 11.11.2018

Autopilot allows us affordable access to tremendous marketing automation potential from one-off email bursts to complicated journeys that follow our prospects through the entire funnel. After more than a year of searching for a program that could integrate with our website, Facebook, Salesforce and Twilio and do so affordably, Autopilot has been an unbelievable value. The program has occasional rough edges, especially in terms of designing and editing audience segments for journeys, and producing emails, but it's the best combination of ease-of-use, breadth of capabilities and affordability I've found in this space. Would strongly recommend to cash-strapped small organizations with a limited contact base.

Vorteile

Affordability for a small contact list
Ease of use
Visual Journey Builder
Salesforce integration
Features for price

Nachteile

Limits in contact segmentation
Limits in triggers for actions
Email editing suite can be a little basic

Alex
Gesamtbewertung
  • Branche: Medienproduktion
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Good in theory but not a solid longterm solution

Bewertet am 24.11.2019

We used Autopilot for two+ years and now we're looking to move it off.

Vorteile

Autopilot is really good to get you thinking about user journeys and how your customers should be getting information through your funnel.

Nachteile

The user thresholds are frustrating and they will move up in costs very quickly. The most frustrating is the lack of customer support.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

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  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the best marketing automation tools

Bewertet am 12.12.2018

We are using Autopilot for marketing automations to onboard our new trial users. It has worked pretty well for our use case.

Vorteile

Its a very easy to use solution and has a robust feature set. Their journey creator is flawless and even a non-techinical person can use it with ease.

The have very robust APIs and you can confirgure autopilot pretty easily with their APIs.

Nachteile

It would be great we can use our custom mail server to send the mails, like Mailgun or SendGrid.

Antwort von Ortto Übersetzen auf: Deutsch

Thanks! We are so happy to have you on board. Great to see that you are having fun with Autopilot.

Adrian
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Value For Money

Bewertet am 21.5.2019

Vorteile

I have been using Autopilot for over two years and have enjoyed every moment of the journey. The price is excellent and I love the heads up feature. This feature alone has increased conversions considerably for me. I like that Autopilot is easy to integrate and like the journey builder. I love that you can customize the experience depending on weather someone has clicked, opened, left unread. It's everything you could want.

Nachteile

I wished they had their own form builder. Currently the software will scan forms and integrate that way but it would be great if we could build own own from withing Autopilot. Other than that there aren't any other cons for me.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great tool for automating your business

Bewertet am 10.1.2019

Vorteile

You can create very complex customer journeys and almost automate communications throughout the whole process.

Nachteile

Connectivity to other apps is still limited... for example Pipedrive doesn't allow to connect Deals, only Contacts.

Robbie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Beware: Ludicrous Pricing Model

Bewertet am 2.2.2019

Vorteile

As a concept, AutoPilot is great. We believed in it so much that we spent weeks building out a 100 day journey that included emails, audiences and lists...

Nachteile

But then we encountered something extremely absurd... AutoPilot syncs and bills for any and all contacts you have in PipeDrive—*even deleted contacts* 😑

Said differently, whether or not your contacts have ever been on a journey in AutoPilot, they charge you for them; and they continue to sync deleted contacts from PipeDrive as if they are equivalent to active contacts.

After contacting AutoPilot multiple times, they refused to acknowledge how ridiculous this was. Instead they recommended to 1) not keep our past 14,000 customers in PipeDrive 🙄 2) remove the PipeDrive integration and add/remove all contacts via Zapier 😖 or 3) contact PipeDrive engineers every single time we delete a contact and have them “really delete” the contact.

AutoPilot, if you are reading this, you’ve simply got to stop the freaking madness. You’ve lost us as customers, because it’s utterly absurd how much of our time and money you wasted over such a short-sighted pricing policy. The only thing we should be billed for are contacts who are on an actual journey through your software.

Bartosz
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Powerful tool with good UI and big API

Bewertet am 16.11.2017

Vorteile

Autopilot has so many features, yet it is quick, simple to use and has a great UI/UX. Almost always I know what to do right away. Journeys are great, for me as a developer and for other people in Marketing team.

I also have experience with API and their customer support. API is very well written with examples and possibility to test the code. I have contacted their customer support a few times and in most cases they responded quickly.

It is also fantastic to have SalesForce integration.

Nachteile

I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.

Jeff
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great Entry Level Marketing Tool

Bewertet am 10.1.2018

Vorteile

The easy to use interface with the drag and drop journey builder. The heads up message are great and the api is easy to use.

Nachteile

Support is limited on the lower level accounts they will only speak with you on the phone if you spend a certain level of money.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

It is very good because its tools are functional

Bewertet am 12.5.2018

a great help and good benefits obtained

Vorteile

Pros: offers a large amount of reports, functionality and value on our tool and basically avoids having to repeatedly perform the same marketing tasks. You can send email or SMS campaigns instantly.

Nachteile

Cons: It's not as intuitive as it should be; However, once it is understood, it is much easier to set up campaigns. You must be an advanced user to understand how to do almost anything in the tool. In the same way, the tasks you perform are not simple, so I understand that simplifying it is something to admire.

Ben
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A great way to manage email campaigns.

Bewertet am 28.4.2019

Autopilot is our email campagin management platform. It's really quite nice.

Vorteile

Two features really stand out to me, and prove the usefullness of Autopilot: the UI and the analytics.

The graphical UI for building email journeys is very intuitive, and super easy to use. However, it's also super powerful. We've pluged in Salesforce, several different databases, and our customer support system, and using the fun shapes on the Journeys page. It's as simple as dragging objects onto the staging area and connecting them. In just a few minutes, you can have a analytics-focused email campaign ready to go, all without a bit of code.

And once your journey is started, and your email send, the real-time data you get from your targets extremely granular. We get updates down to the second for events as small as vertical scrolling and mouse hovers over hotlinks. It's very impressive.

Nachteile

Autopilot feels very heavy in the browser. I really can't explain why it's as slow as it is sometimes. Pages can take up to 30 seconds to load, and that's on high end desktop workstations. I know there is a very complex backend for Autopilot, but on occassion the slow performance is inexcusable. It could just be that we manage dozens of journeys and hundreds of thousands of entries at the same time, but Autopilot can be quite slow.

Also, sometimes the autofill feature in autopilot is erratic. This is a minor complaint, but you will notice it if you use Autopilot a lot.

Antwort von Ortto Übersetzen auf: Deutsch

Thanks for taking the time to review Autopilot. We are always improving the experience of our clients.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Product For Marketing Automation

Bewertet am 20.5.2019

Autopilot solves the problem of marketing qualified leads for Pipedrive and Salesforce. The Autopilot Journey mapping visualize the customer flow along journeys to complete projects, identify and qualify leads and move contacts from visitor to Marketing Qualified leads using emails, site/page behaviors, chat, forms, and digital ads including remarketing. This tool is super simple to sue, GUI interface, and has the ability to substantially accelerate pipeline processes.

Vorteile

The absolute best feature of this product is that it has full control over Pipedrive. Based on observed behaviors from email campaigns, digital ads, chat or site/page performance, Autopilot can update Contacts, Deals, and Organizations, assign activities, notes increase deal values, stages, assign work to sales people and move deals through the pipeline. This tool makes Pipedrive 200% better and it's already really good.

Nachteile

The only knock on the product is the inability to filter out your synchronization with Pipedrive based on custom fields or some other value. When you sync, you sync all Contacts and your license fee pays for contacts you may do nothing with. If they could add a filter capability, this tool is about as good as it gets.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The beginning of a long romance with mailing system you won't see coming

Bewertet am 4.6.2018

Vorteile

Being a non-developer in developer-heavy environment, I greatly value products that allow you to set up stuff in graphic editor. While it was not so easy at first, once I worked with it for a while I find it intuitive, smart, and allowing you to quickly get to what you need. It also allows you to set up complicated journeys relatively easy!

Nachteile

If you won't have a colleague to show you the ropes, it may be challenging to start using. The pricing is rather steep and pays off only if you want to heavily personalize your journeys - if you are looking for bulk simple solutions, then the pricing is suboptimal.

Willy
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to set up, powerful software

Bewertet am 29.8.2017

Well worth the money

Vorteile

Thanks to the integration with Segment, Autopilot was very easy to integrate using our existing triggers. Set up was also smooth and out of all of the marketing automation tools, Autopilot has the best onboarding and set up experience. Their unique ui/ux make it very easy to set up campaigns that not only include email and SMS triggers, but unique integrations with companies such as Lob that let you programmatically send postcards.

Nachteile

There is room for improvement with people/user tracking. Currently we're using GoSquared to fill in the gaps.

Ronnie
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Automate your Customer journeys like never before!

Bewertet am 6.12.2016

Just in the short time of implementing Auotpilot on our website and various places our capturing of customer's information has more than tripled. This has allowed us to track where they are, where they've been and helps us figure out and track where we want them to go. If you want to take your tracking of customers to the next level be sure to check out Autopilot. It's been a game changer.

Vorteile

Automation, of everything you can imagine for where your customers/clients are in the journey of your organization.

Nachteile

Cost is a little inhibiting for smaller orginizations.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Automation at cost effective price - Autopilot

Bewertet am 18.11.2019

Vorteile

Autopilot if great for automation and creating workflows.
The emails can be created easily with the template builder.
Integration with forms present on the website is seamless.

Nachteile

There are some basic functionalities like resizing the tabs and sorting to be missing.
Sometimes the platform gets slow and unresponsive

Ashley
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Automation System I've ever used!

Bewertet am 7.6.2017

Vorteile

I've used many system and Autopilot by far is the BEST! The visual journey creator makes it so easy to create programs. Also, the integration with Salesforce is FANTASTIC!

Alicja
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Beautiful, powerfull and userfriendly

Bewertet am 14.5.2020

Vorteile

I love Autopilot journeys and campaigns. I like the way how you onboard new users. I like your newsletters "in the loop" which was stopped now but hope to see it coming on my mailbox back again. The idea of helping users to develop in order to develop yourself in wonderful. I love your templates that are very customer-oriented and give ideas on how to use Autopilot more.

Nachteile

None. Just looking for features in Actions in Campaigns like resend to not opened etc.

John
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The Best-Kept Secret In Marketing Automation

Bewertet am 21.3.2016

Marketing automation is the dream of every business. Unfortunately, that dream usually comes with a hefty price tag. No hefty price tag with Autopilot! Their feature set is comparable to some of the biggest names in marketing automation, but for a fraction of the cost. I recommend them to every marketer I know.

Vorteile

Extremely Affordable
Robust
Easy to use
Basic suite of app integrations
Salesforce integration
Outstanding documentation, tutorials, and how-tos
Flight School lessons go beyond the basics and really fortify your skills

Nachteile

Needs more app integrations
Needs more email templates
Needs a mobile app
Can be difficult to get responsive support after 3PM CT
Support staff need a tool to revert accidental changes they may make during Journey reviews. To be told that you have to recreate a portion of a Journey from memory because someone accidentally deleted part of it during a Journey review can be quite frustrating.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

Great modern automation tool

Bewertet am 25.3.2016

As far as messaging automation tools go, this is easily one of the best. I've used others before, including Infusionsoft, MailChimp, and Intercom - Autopilot is a great product, with an attractive price point, that offers just the right amount of features, in my opinion.

Vorteile

Great journey design interface. Bi-directional Salesforce sync. Better-than-most API exposure.

Nachteile

UI navigation can be a bit burdensome - it would be nice to be able to quickly launch new screens in new tabs (Alt+click doesn't work). Also, additional triggers would be useful, such as time-based (before an event)

David
Gesamtbewertung
  • Branche: Rundfunk
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Orrto is the most underrated Marketing hub out there

Bewertet am 7.10.2022

Great platform

Vorteile

I've used HubSpot, Mailchimp, Pardot, and all these fancy software in the past and have to say that Ortto is beating them all by far. They need to do better marketing cause they for sure have a better product

Nachteile

Only thing is that the footers are not too customizable, they have those happy or sad faces which are terrible for emails, but I mean, it's small.

Abhay
Gesamtbewertung
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Gesamtbewertung

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Simple and robust marketing automation

Bewertet am 3.12.2015

Marketing automation - you probably need it.

Has it been accessible, easy to setup, and affordable. Not really.

Enter Autopilot. I was skeptical that such an inexpensive and simplified marketing automation platform could achieve our fairly complex marketing automation needs (a/b tested email campaigns with sub-funnels based on main funnel interaction, etc.) but was pleasantly surprised to find that it not only sufficed, but made it a hell of a lot easier to configure.

Customer service has been top notch as well. Even though the platform is simple, there are inherent complexities when automation is involved. The support team has handled my questions really fast, and with thorough explanations and further resources.

Thumbs up! Shout out to Mr. Sharkey.

Justin
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Easy to visualise and use marketing automation

Bewertet am 12.12.2019

Great tool for getting started with marketing automation.

Vorteile

I loved how easy it was to create a campaign and get a feel for what was going to happen and when. A fantastic tool for starting out.

Nachteile

Integrations are a killer. It's hard to have the actions start based on interactions with a website or product / CRM. This may have changed though.

Jesse
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Very effective tool for reaching your desired audience.

Bewertet am 7.9.2017

Reached customers I wouldn't have reached otherwise.

Vorteile

Very easy to put together journeys based on who you are trying to reach. It's a great way to place your sales cycle on "autopilot."

Nachteile

You really need to figure out the software by trial and error. A guide to all capabilities would be appreciated.

Kevin
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Awesome Scaling Tools

Bewertet am 21.6.2017

Vorteile

It's very easy to use, data oriented and support team are here to help :)
In fact, a very complete tools

Nachteile

Should create more journey template to earn time with configuring and inspiring / add a javascript API for a better custom / and a connection with more than only saleforce :)