--- description: Ausführliche Erfahrungsberichte zu Track-It! mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Track-It! mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Track-It! Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [Track-It\!](/software/100579/track-it) # Track-It\! Canonical: https://www.getapp.de/software/100579/track-it Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/100579/track-it?page=2) > Track-It\! ist eine Helpdesk-Software und eine Asset-Management-Anwendung, die kleinen und mittleren Unternehmen dabei hilft, ihre Helpdesk- und Asset-Management-Prozesse zu automatisieren und zu verschlanken. Track-It\! lässt sich in die wichtigsten Bereiche deines Geschäftsmodells integrieren, sodass du mehrere Geschäftsvorgänge und Supportprozesse auf einmal von einem zentralen System aus verwalten kannst. > > Bewertung: **4.0/5** von 77 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 77 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.9/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BMC Software - **Gegründet**: 1998 ## Gewerblicher Kontext - **Startpreis**: 995,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Indien, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Analytics - Asset Lifecycle Management - Automatisiertes Routing - Berichterstattung / Analyse - Dashboard - E-Mail-Management - IT-Asset-Management - Kundenspezifisches Branding - Mobiler Zugriff - Priorisierung - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Ticket-Management - Veränderungsmanagement - Wissensbasis-Management - Wissensmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [Service Desk Software](https://www.getapp.de/directory/1249/service-desk/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Just Track-It" — 3.0/5 > **Andriy** | *12. April 2019* | Staatsverwaltung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Easy to use interface. Hardware and Software inventory modules. > > **Nachteile**: Performance with larger databases. Reporting feature. > > Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution. In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either. ----- ### "Track-It, The Best Helpdesk software I have used" — 5.0/5 > **jacquie** | *17. Oktober 2016* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use Functionality Cost Support User Advocate Web Site Innovations > > **Nachteile**: purchasing module > > I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It. ----- ### "TrackIT is an average product that has not changed much in 10 years" — 3.0/5 > **Paul** | *12. Februar 2018* | Gastgewerbe | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature... > > **Nachteile**: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. ----- ### "Track-It\! 20xx: The next generation" — 5.0/5 > **Richard** | *8. Juli 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The rewrite of Track-It\! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch \& Deployment and allows you to easily manage your compliance. > > **Nachteile**: Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue. > > A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It\! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing. ----- ### "Track-IT by Numara" — 4.0/5 > **Joseph** | *25. Oktober 2018* | Non-Profit-Organisation Management | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The stability of the product. The customization aspect...adding fields. The options seem limitless. > > **Nachteile**: The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s). > > For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/100579/track-it?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/100579/track-it) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten