Reviewsnap Erfahrungen

I've had a good experience with Reviewsnap, now that it's integrated to Recruiterbox I can add new employees automatically after hiring them

I would say my overall experience with Reviewsnap is disappointing. I would not recommend this product.

The ability to view all employees in one place instead of the folder view that was in the old version.
Ease of use for Managers to complete the review process.

Overall, it hasn't been bad. It continues to become more user friendly. I appreciate the support we receive for the system.

Our company is interested in people development and aligning their growth to our business objectives. Reviewsnap offers an affordable easy-to-use system to get everyone in the company rowing in the same direction.

I was recommended to Review Snap with glowing references. They not only met but significantly surpassed my expectations. The product is excellent and can be tailored easily to individual companies requirements. The cost was also very competitive. The most impressive thing for me was the customer service. The time and effort made by our account representative to create a specific evaluation process for us was quite remarkable. He went over the whole process step by step setting up the templates, creating the year end process and working with me as the process was going on and completed. As it was the first time I was doing an on line evaluation process I was constantly contacting him for help. There was a never question or issue too small for him. Overall a fantastic experience and I would highly recommend review snap to anyone looking for an on line evaluation tool.

This program needs to be much less manual, more technological savvy and easier to use.

I am not sure what happened, but the customer service was great and then was non-existent overnight. Emails were not being responded to; no one was answering the phone, and messages were not returned. Eventually, I got someone on the phone and found out an I had a new account rep (no one reached out to me) and she has been okay but not nearly as available or responsive as our first rep.

I would encourage others to utilize the program. Set up was easy and customer support has been great

I work in an HR department that supports 3 different companies. Each company has a unique culture and their reviews reflect their differences. Reviewsnap has been wonderful for us in several ways. One, we use the journaling extensively. It helps our HR department to understand concerns a manager might have with an employee and it helps the manager prepare their reviews. Two, the reviews are quick and easy so our managers do them in a more timely manner. Three, the customer service is excellent and fast so we were able to accommodate the distinct needs of the different companies quickly!

I highly recommend this product and have been very satisfied.

We starting working with Reviewsnap in October 2015 and rolled out the platform to our employees in Feburary 2016. Candace and Sandy spent countless hours with us designing the platform, importing data, creating review templates, and training employees. We were able to customize the review templates, approval workflow, and compensation process. The only cons we've experienced so far are that there are a limited number of reports that can be generated and that this isn't a mass edit/import for paygrades, matrix, and % of increase amounts. Overall we are very happy with the product and the service we have received.

We really like Reviewsnap. It's exactly the level we needed and the price was perfect. We weren't looking to purchase anything robust and this provides us with reporting options, tracking, and our managers find it easy to use. They really like the comment suggestions as well. Reviewsnap really took our performance review process to the next level!

Also, our rep Gloria Giron is phenomenal! She is so quick to respond to all of our issues and concerns and always ensures to follow up with us. We had a lot changes this year to the way we use the system and she was more than accommodating to help us every step of the way.

Software works great! Set up was easy & training was simple.

I do wish there was more flexibility in the auto notifications generated from the software, so we would not have to rely on outside software to notify employees and managers to complete reviews well in advance of the review due dates.

I would recommend this software to anyone who is looking for a userfriendly, customizable online performance management system.

I really can't think of any cons regarding the ReviewSnap product and the customer service. I find the Customer Service fantastic - Candace Beebe is great; always willing to help no matter how small or large the task. The product is great encompasses many tools such as evaluation, 360, compensation, etc. Other vendors that I researched charged you for each one of these tools separately calling them modules which made them pretty pricey. ReviewSnap is all inclusive with the tools so it is very cost effective.

Both my clients have found Reviewsnap to be an excellent tool to improve the performance process. One client is able to set all the goals for the management of the organization in a single day by collaborating in a meeting setting and entering individual goals into the system using lap tops. It has also assisted in keeping people on track with the coaching and review process. I highly recommend the software, it is great value for the cost.

The Reviewsnap system itself is a great tool from a number of perspectives. One, it is a great technical tool to help drive performance management. Two, it has a very good ease of transaction for the user and the system can be as easy or as technical as you want it to be. Third, and most important to me, the customer service delivered by the people at Reviewsnap has always been superb. When you have great people and a great product you have a winner!

Our experience with Reviewsnap has been nothing but positive to this point. Candace has provided exceptional customer service and has helped us to use the system as efficiently as possible. The system itself is very easy to use and understand and all of our managers have been very happy with how it has improved the performance review process...from writing the review through the approval process. Great system!!

I had a previous performance review product for my company and lost the support services for it as the company went out of business. I came across this product while I was on a HR convention last year. The transition/conversion was effortless. The support staff is superb and extremely responsive. I highly recommend this product. Thank you Reviewsnap.

We used ReviewSnap for 1 year. It was a good platform but the UX was a little outdated. Getting a hold of customer service was quite tricky sometimes. We have recently moved to another review platform that the user interface is much easier. I would recommend but to a larger company that has more caveats in regards to what they are looking for.