Very Good alternative for invoicing customers
Their invoicing system is easy to use and makes it easy for me to manage most of my clients.I look forward to trying out their accounting services. I decided to give Wave a try when my PayPal acct was on hold. I still use both.
I have only used the invoicing part of this software. I love it for the most part. I =t is missing a feature or two
I found that I could not let my clients submit partial payments, or it wasn't clear on how to do it. Multiple payments was not flexible enough for my needs. I would have liked to be able to schedule the payments by specific date rather than genericall as ay, week, month, etc
A Solid Free Small Business Accounting Software
It’s been a solid piece of cloud accounting software, albeit limited. It’s hard to beat the price of it, and I have yet to find a similar but more fully featured one at the price of FREE!
I use Wave to keep track of my personal finances, from income to spending. In that lens, Wave performs quite well, allowing you to tag transactions that are automatically imported from your bank. It also lets you generate some simple reports such as your income statement, balance sheet, and cash flow. The interface is simple to use and understand, and I was able to pick it up (coming from an accounting background) in under a few minutes, without having gone through a walkthrough. The included ability to reconcile statements is also quite handy and allows me to verify that all transactions are posted appropriately. The inclusion of receipt tracking and tagging is also quite handy!
The best part about Wave is the price! If you don’t need features such as invoicing and payroll (some SMB’s may find these handy. From a personal perspective, I did not), the accounting software is completely free.
Wave still appears to be in its infancy, although the product has been there for a while. The user interface will frequently be updated (the reconciliation flow changed 3 times since I signed up about 6 months ago), and new features will constantly be added without any notification, often shifting often things around from where you expect them to be.
The reports from Wave are also very limited, so don’t expect any customizable reports as of 08/2019. You get about 12 reports total, some or all of which may not be very relevant to you, depending on your end goal. These reports are completely canned, system generated, and you do not have the ability to create new reports. This may change in the future, but as it stands, this is the current state of affairs.
The receipt tracking feature is definitely handy to have. While Wave will OCR your receipts and tag them to a category, it will actually post an entire transaction to the ledger when you save it down. For those of us with a bank account and credit card linked to auto import transactions, you’ll get a duplicate: one from the CC, and one from the receipt. It would be nice if Wave included some intelligence to automatically match the receipt and transaction together, but for now, you need to manually merge each.
Finally, as a small point, Wave does not obtain any service assurance through SOC1 or SOC2 reports, an issue that most people wouldn’t ever care about.
Good accounting software
The speed with which the credit cards were processed automatically saved me a lot of time.
This is a very complete software that allows you to build quotes and convert them into invoices in a fraction of a second without much effort.
Wave is excellent especially when it comes to credit card processing which is done automatically with a very low 1% fee.
It is very easy to set up and use and the cost is low or even free. Personally, I recommend buying this package because it comes with support: from setting up your account to the specific categories for your company .
The other advantage of Wave is the presence of a number of applications to send invoices when you are away from your workplace.
So even when you're away from home you can download them. In this case, all you have to do is take the photo on the spot.
The problem on the Wave software is not so numerous, but we notice that it is impossible to close a period correctly.
All members who are able to make transactions have the possibility to change or add entries from the previous year.
For me an administrator must have the ability to close a period so that no changes are made. User growth is also very limited.
The lack of audit trails for transaction entries is also a case of imperfection at Wave . Admittedly, it is possible to generate transactions, then generate reports, then cancel the transactions, etc.
But there is no proof that these changes are made yes or no, because the software is unable to remember its categorizations.
The keyword search function is absent from Wave in the transactions section and sometimes it makes us lose a lot of time.
A data-import nightmare - Stay away unless you love lost transactions
Support has been poor quality. As a paying customer of both their payroll service (which is solid) and their accounting coaching, I'm tremendously disappointed with the platform.
The software at it's core is very easy to use. The reliability is however a complete failure.
Throughout the past 3 years, Wave has been a game of 'make sure my bank works.' First, I closed incompatible credit card accounts in order to open accounts that were listed as compatible. A year later, Wave lost the connection with all of capital one due to an issue with switching data providers (from Plaid).
Next, Chase bank cards also disappeared. When finally reconnecting, weeks worth of transactions were intermittently missing. For a software company who's core goal is to reduce manual data entry, this platform is a nightmare. Stay away.
Wave Was/Is My Go To From QB Online
My overall experience has been great! I have to do some thinking/remembering at tax time to separate the double entries of income. I show an invoice paid by check WAVE shows that income on my account. I go to the bank and deposit, there is that check again. For the total amount of money saved, around $450-500, I will put up with it.
It is FREE in the cloud, works on ALL platforms Windows 7,10, Android, iphones. Accepts all credit cards including Amex for 2.9% I am saving $420+ yearly by not having QB, I don't have to print invoices. Since WAVE is in the cloud I email my invoices and receipts.
I wish it had more storage of customer service that has been performed in the past but I suspect that would require some expense. It only had 3 invoice templates and there wasn't much customization on those. You can't compound taxes on your invoices, let me rephrase, you can compound 1 tax but no more. Since my only taxes are State and County I found it best to compound none for fear of forgetting which one I had compounded
I love Wave Accounting
I was satisfied with what I was paying for it, but any more pricey I would leave.
When I was using it, it was so easy to set up. It allowed my to have a large client database. I loved the dashboard view that helped me stay on track!
I didn’t like that I couldn’t customize my invoices as much as I would have liked. Also, payroll could have been more user friendly.
Phenomenal initial experience. I don’t need hand holding but if I am confused the program has excellent resources and guidance. Also, using the community is great too if I ever need.
I have used QB for over a decade and never in all that time have I understood it’s complexity. I am starting a new franchise in 2021 and discovered Wave by accident. In less than 30 minutes I had my bank account linked, transactions downloaded and chart of accounts established. The ease and clarity is tremendous. I will use their payroll and payment processing to payback the value they’ve provided in their free accounting program.
There is not an iPhone app to use presently. But the Wave receipts app is perfect instead.
Easy as 1,2,3!
We've found it is very versatile and useful for free software, extremely happy with it
This software is super easy to set up and use. We went from tracking and creating invoices in a spreadsheet to setting up customers and sending automatic invoices with payment tracking within minutes
Not much to dislike for free software. For a small business it's perfect for tracking customers, stock, and payments
I love everything about it's simple form
My experience has been great and satisfying. I have used a number of accounting systems that are rather complex or require a large learning curve, better suited for someone with accounting experience.
I find this software straight forward and very easy to use. It is a simple format and nothing scary about its functionality. I find it perfect for a small business with little to be desired.
Occasionally I may stumble upon a feature I feel should be available, such as pulling down the email list of the clients. There is none to be found.
I have used spreadsheets, paper ledgers, Quicken, and Quickbooks for various ventures. This gives me everything I need for my new biz and is so much easier than the last version of QB I used. I am more disciplined using Wave than spreadsheets, esp since transactions are synced with my bank. We have had lots of issues with syncing in QB for my hubby’s biz. I hope to get him to switch to Wave!
This has been so easy to set up and use. They even sent me a sequence of emails to be sure everything was covered!
I don’t see my account balance after each transaction. There could be a setting I need to change, or a view I have missed, but I have not asked Wave yet. I do see my ending balance which has been adequate, but I would prefer a running balance.
LOVE LOVE LOVE
Wave no longer integrates with CapitalOne Spark Business Checking & Savings. CapitalOne is going through some changes so I don't blame Wave too much but manually uploading bank statements every month is a hassle. Though I love Spark, I'm hopefully that Wave's banking that is coming soon will be a good future solution. I love Wave for everything else. It's the most rounded and affordable solution for my small business finances.
It's everything I need in one place. As a small business, Wave is the best solution for me. I can invoice my clients for free, and easily keep my finances up-to-date making tax season worry free.
Wave no longer integrates with CapitalOne Spark Business accounts, so I have to manually upload two bank statements every month into Wave; One for my checking and one for my savings account, both of which are Spark.
Excellent for the start-up to small company!
So far it has been a good experience overall. I haven’t had any issues. I haven’t had very much interaction with customer service other than the initial consultation Coach and the vetting process situation.
Love this product because of the cost! Free! So many great tools that it offers to include invoicing. You can create all of your own products and services and include your terms & Conditions. Clients can pay directly from the invoice. You can get paid the same day if you attach your business card to your account. It has a payroll feature as well for an additional charge. I love the fact that the reporting is so simple and easy to read. I would highly recommend purchasing this set up package. It comes with consultations and assistance to work through all the process of setting up your account and different categories specific to your business. It was definitely worth the extra money spent. I also like the fact that there are apps available to send invoices if you are away from the office. Also, you can upload receipts directly from wherever you are by simply taking a picture and categorizing it on the spot. No more having to deal with Receipts in the shoebox LOL.
On the Invoicing I wish there was an option to add tipping. Our clients like to add a tips for our service and while Square offers this feature, Wave does not. There was a weird vetting process that nobody told me about and at first I thought it was a scam and I didn’t reply. But then I confirmed with the consultant I had been working with and they verified that this was in fact something that I had to go through. It seemed kind of sketchy at first, but it had validity with regards to the financial process.
Wave error messed up my entire system and they want to charge me $3000 to fix it
It was good while it lasted, before their system made my data unusable. They really tried to be helpful, I chatted with several friendly people online, all of whom were unable to resolve my issues. They were unable to refer me to a WaveApps specialist in my area. Ultimately their solution was to offer me one of their bookkeepers at a cost of $3000 to fix the problem they created. No thanks.
It was wonderfully easy to use, the invoices looked professional and payment processing features were handy.
TLDR: Major syncing, reconciling and support issues
Two of my accounts synced twice (so I had four accounts in Wave where there should have been two) and they were unable to fix this. Their suggested fixes did not work. They have chat and email support but no phone support and even though they logged in as an admin they were unable to fix this problem.
A recent update to their system caused my entire past four years of records to be unreconciled, and the only fix was to go back to the beginning of time and compare each transaction ever made.
They offered me a bookkeeper to do this for me for $269/month for a minimum of 12 months, despite my being very diligent about keeping my account up to date for the past four years.
I have switched to another system now.
Great Free Accounting Tool
We use it for multiple businesses and a non-profit as we are a small cluster of social enterprises that work hand in hand with each other. We are really enjoying working with this software and it has helped us tremedously, all while not costing us a penny!
On the positive side, this software's functionality is almost up to par with other options that cost a lot of money. Wave is free and for that price what they offer is unbeatable. It is a fully featured accouting software, as it is a web app, it means multiple people can use it simultaniously and it also works great for a virtual team. I like that it is made with non-accountants in mind. For example, when entering transactions there are "Accounts" - but these are only Accounts as a nun-accountant will understand: Cash, Bank, Owners Investment etc. - everything else is called "Categories". This makes it easier for someone not too versed in finances to understand - but behind the scenes Categories are Accounts, just like they always were (e.g. Office Supply Expense Account) - small and simple changes like this make it very easy to use even for a financial analphabet. Two mobile apps compliment the accounting software, one for writing invoices on the go, the other for scanning and (auto)recording expense receipts.
On the downside, and this can be a big one, you are not able to properly close a period. This means anyone with permission to enter transactions can go and change entries from last year, or add some. This can make things really messy and I hope they add a function where an administrator can close a period such as a month, so that no more changes can be made. Further, you can add other users, but the type of users are quite limited. I wish this could be controlled on a more granular level, e.g. there is the option to add a 'viewer' who cannot edit anything. The next level is somoene who can enter all types of transactions (you can turn of access to bank entries and writing invoices) but it would be nice if there was one where I can let someone add receipts with the mobile app but not do anything else.
Satisfied daily user since 2015
I'm a sole proprietor of a service-based clinic, and I sell a very small amount of retail product (less than $500 per year). I use Wave to generate customer invoices, track payments, organize expense receipts, calculate taxes payable, and run reports. The app does allow for a "Personal" account which I do not currently use to my advantage but I plan to incorporate that into daily use next year to help keep better track of my overall financial situation.
Wave is free to use which makes it excellent for my small business. It has an app to facilitate easy upload of receipts for my expenses. Being cloud-based enables me to access my accounting from my clinic or my home office (or on the go) with ease in real-time. It syncs with my RBC account to import my transactions and is very user-friendly.
Customer service is friendly and responsive.
My complaints about this software are very minor. There is an option to "save and send" invoices by email with a single mouse click, but to print the invoices takes three clicks.
My other complaint is that there is no simple Customer Statement to print. The Customer Statement that is available shows every transaction posted, so for most of my clients there will be three entries for each visit to my clinic; one invoice date, one copay payment, and one insurance payment applied. I would prefer to be able to generate this statement showing a list which includes ONLY the invoice date and total amount charged.
They are very minor complaints. I am quite pleased with this product.
Wonderful accounting software for starting and growing a service business
I haven't gone through a tax season with my business yet, but I have been an independent consultant and I anticipate having everything tracked in Wave is going to help me out a lot come April. It's so easy to use and I can focus on my core business rather than spending a lot of time on admin.
Wave helps me do so much. I can issue invoices, track them (I.e. I can see when a client has viewed it!), and allow clients to make payments directly through the invoice. I can also customize my invoice, which is great. I could do all of this from day 1. I'm a solopreneur and launched my business this summer. I was able to issue professional invoices from day 1 and track my expenses using their receipts app. The other thing I love about Wave is that they are very interested in feedback from their customers. I've had a few interactions with them and it's always been really pleasant. It's also free which helps me out a lot. I do use the credit card payments, which has a fee like any other service would.
Their mobile app could use some work, and I've given them this feedback. The receipts app is great to take pictures really quickly, but I generally have to use the browser to do anything else.
Exactly what I want in a small business accounting software
Very stress free. For a free app, you expect the quality to not be as high, but overall Wave has been very reliable. I didn't really want to pay $30+ a mo for Quickbooks when all I need is for my transactions to be categorized. Wave does this well, so glad it is free. I did use the chat once and had very good experience, although I think I saw they were disabling chat except for people that have paid for support or something, so that's a bummer. But I understand, they have to get paid somehow so I'm not complaining.
I love the simplicity. We are just a small business, so the primary purpose of using this app is to categorize all my expenses, so once tax time rolls around, I just have to send the tax lady a breakdown of my income and expenses. Once a week or so, I'll log in to check all the transactions it imported from my bank account. It auto categorizes most of them which is awesome, I just have to click the check mark button to verify it was categorized correctly. Then once tax season rolls around, I just run the income statement report and send it to the tax office. I even have created a review account for the tax lady to be able to log in and see my business finances. We are just a simple business so we probably don't use some of the more advanced features, but it does what I want and best of all, it's F-R-E-E. I do also like the payroll and invoicing options if we need that in the future, although that is unlikely for our business.
For some reason, they disabled the ability for deposits to be auto categorized. This is my most common type of bank transactions, since all credit card payments are deposited into my account a few days after they process, so I have tons of transactions I have to go manually mark as the 'Sales' category. I did talk to customer support over chat about this though, and the lady agreed this would be extremely useful so they are looking into this.
Wave is a Great Accounting Suite - and it's FREE!
Wave is a great piece of accounting software that rivals Quickbooks and Xero. The biggest winner, which it obvious to anyone who has researched Wave as an accounting platform for their small business: it’s FREE! Both Quickbooks and Xero have fairly low-cost pricing models for small businesses that range all the way to fairly high-cost for larger businesses. Wave, on the other hand, is specifically tailored to the small business, and offers only features popular with those businesses. But, because of this, their base accounting software is completely free. Their only products you would be billed for would be payroll or credit card processing, both of which are priced competitively to Quickbooks/Intuit’s and Xero’s offerings as well.
Wave also offers a lot of the same features, including automatic bank and credit card feeds, customized charts of accounts, multiple businesses on one account, smart expense categorization (software learns over time), and more.
Wave does have its limitations and is more basic than Quickbooks or Xero, especially to us accountants who can see the glaring differences. However, even as an accountant and bookkeeper, I recommend Wave to a lot of my smaller clients whose biggest consideration is cost, simply because you can’t beat free. Plus, a lot of the additional features that offerings like Quickbooks or Xero feature, smaller businesses will not always utilize anyway, so Wave fits them perfectly. All-in-all, there are no large drawbacks.
Wave Shows Me the Money!
Before I used Wave, I was behind every month on my invoicing. I hated sending invoices, and I really, REALLY hated being the Collections person, asking my clients to pay their bills. Then I found Wave, and my whole life changed. I was able to get set up super quickly, connect to my bank, add my clients' contact information, and set up the template for my invoices. Now, I have "Monthly Invoicing" on my calendar, and it takes me about 15 minutes to handle the task (instead of 2 hours). My favorite emails are, "Congrats! You Got Paid!" from Wave. I feel fantastic!
Wave has absolutely changed my business for the better. It used to take me about 2 hours a month to do my invoicing, which I hated doing, and so I avoided it. Now, I handle monthly invoicing in about 15 minutes. Plus, as new clients come in or one-off projects are completed, I can send the invoices quickly—like 5 minutes. So ease of use is absolutely the first thing I love about Wave.
Second, as a small business owner, I am in charge of acquiring new clients, executing the work, invoicing for the work, and then acting as collections when clients are late in paying. With Wave, I check a simple box that sends reminders to the client when things are past due. What a relief! It's coming from "my accounting department" rather than me. Hallelujah!
Third, the payment process is so easy for my clients! They can pay any way they want—check, credit card, bank, whatever. It's so easy for them, and I have had zero complaints.
It's also fantastic to know when clients have (or haven't) viewed the invoice. And getting the emails from Wave announcing that I've been paid are the best emails of the day.
The fact that all of this amazingness is free? That's just the icing on the cake. Thank you, Wave!
My only issue with Wave is probably a rare use-case. I manage invoicing for a client of mine. (Side note: Wave made it SO EASY for me to be an admin of her account but not the manager, and I can log into my account to access hers. It is AWESOME!) She sells programs, and her clients generally pay in one invoice. Occasionally, her clients need to pay in installments. It was not easy to set up a recurring invoice for only three months to send to the client, especially without a credit card on file. I had to create three different invoices, and label them as Installment #1, #2, etc. However, I recognize that this is probably a one-off user scenario that not many people would need. And I can't complain when the tool is free, and I found a workaround.
Wave has amazing functionality for a free product, but it's not as good as it should be
I have been using Accounting by Wave for nearly three years. It was a replacement for my Simply Accounting program. I am forever wondering how Wave can afford to make such a polished product available at no cost. Initially, there were ads, but now that they have a revenue stream from additional services, the ads have been removed. I have opted not to use their in-built payment processing feature, but I imagine it would be similar to Paypal in terms of the fees. Day-to-day operation of the program is smooth. They use a Zapier interface to my bank to update balances and download transactions. This interface is quite slow, although the speed has improved somewhat over the years. As bank transactions are imported, they are categorized into various income/expense categories. I find the categorization to be fairly unhelpful. Even after the user changes the categorization of transactions, Wave does not remember these settings. The next time data is downloaded, it will use the same, incorrect categories as the previous time. Wave is currently rolling out a new version of their software, which promises improvements to the AI (artificial intelligence) capabilities. I hope this means they will remember user-defined categorizations, but until my account is updated, I cannot speculate. There is one VERY ANNOYING bug in the program that I have described in the CONS section, since I've run out of space here.
The software is FREE for everything other than PAYROLL and PAYMENT PROCESSING. If you don't use those components, there is absolutely no charge. For the most part, it is user-friendly and straightforward, and the quality of its printed invoices, customer statements and reports is top-notch. I really appreciate the ability to create recurring invoices (subscription billing) and view monthly income/expense bar charts for a 1- or 2-year period.
This is bookkeeping software that stresses simple data entry. However, it doesn't have features such as audit trails for transaction entries. With this program, it is possible to generate transactions, generate reports, and then reverse the transactions without any way of knowing that changes were made. Wave attempts to categorize your income and expenditures, but doesn't currently have the ability to remember your categorizations. But the thing I like least about this software is a BUG that causes the program to download bank transactions and incorrectly categorize them as duplicates of previously downloaded transactions if the transaction amounts match. This bug makes it difficult to find transactions when you are attempting to reconcile your transactions.
Great alternative to Quickbooks for small biz users
I have two small e-commerce business, and needed a way to track my inventory purchases, sales, shipping expenses, etc. I also had two independent contractor businesses, needing to track expenses such as mileage, supplies, etc. With Wave, I have each venture as a separate company, I can customize the chart of accounts for each one, create invoices for my independent contractor gigs, track invoice status so I don't overlook if something doesn't get paid on time, and review my income and expenses each month. I sometimes do consignment sales for clients in my e-commerce business, and Wave helps me keep track of those sales and settle up with clients each month. Truly a lot of great features offered, and I don't even use all of them (like Banking & Payroll). So glad I found Wave, and I have recommended it to many others.
Wave offers a lot of the basic accounting functions needed for small business users, and the best part is that it's FREE TO USE! Woo hoo! I used QuickBooks in my previous career, and liked the detail it provided, but once I started my own small e-commerce business, I didn't want to spend hundreds of dollars on software, or get locked into a recurring monthly subscription. I was thrilled to find Wave and amazed that it was FREE!
I wish there was a keyword search function in the Transactions section. Sometimes I need to look for a specific transaction but don't remember the exact date it occurred, so have to scroll through several pages to find what I'm seeking. A workaround is to export an Income Statement, then search or sort in Excel, but obviously that takes several extra steps and time. But since it's not costing me anything, this is a minor inconvenience.
Accounting, with all the bells and whistles, no costs.
My business accounting needs are not big. My business is small and provides a limited number of offerings that are easily tracked with any application. So, when I was looking for an accounting solution to further simplify and automate some functions, I was surprised at the number of products and the wide range of prices out there. I stumbled across Wave by accident and decided to give it a try. Besides being free, the list of standard features was greater than all other products out there... from free competitive services to paid basic subscriptions. Wave is truly amazing and I have found it extremely helpful. I use it primarily to bill clients: I create invoices, submit them via email, receive payments online, and request receipts to be sent to clients after payment. Wave provides notifications and simplifies all of my accounting in one place. I would not use any other product.
Wave is free, and packed with features one would typically pay for in other premium products. Wave is the perfect accounting solution for small businesses. For starters, it offers all the essential features ANY business needs... plus more. Manage estimates, invoices, and statements with ease. It even supports recurring invoicing, manage payments, and build a massive library of products and services to choose from for your estimates and invoices. Wave even manages receipts, bills and vendors to track expenses. Like more control than just simple single entries? Wave supports traditional double-entry accounting as well, for increase control of your business accounting needs. Need to accept credit card payments? Wave has a built-in merchant account feature that let's you collect payments online through your invoices. Make email invoices, or attach them as PDF files. And when you get paid, Wave notifies you. Funds are transferred to your connected business account in a couple of days. Reporting? Wave has you covered. All essential reports are available at your fingertips: financial statements, taxes, customers, vendors, and other general reports. And if your business has employees, Wave can handle your payroll. But this feature is a premium... everything else is part of your free account.
From the beginning, it has been fantastic. I manage all of my business accounting through it. I don't even remember how I found it so many years ago, but I cannot say enough good things about it!
This makes my accounting SO EASY! Not only am able to easily keep track of my expenses and costs associated with my business, but I'm able to create, issue, and track invoices. AND, to top it off, the invoices are so nice looking (which, as a designer, is a big deal to me).
I can not only issue invoices, but track whether they have been opened, viewed, and/or paid. And when it comes to figuring out my taxes, the system makes it so simple to get whatever information I need.
Finally, while I don't use it yet, I will be enabling online payments this upcoming year so my customers can pay their invoices online. Based on my experience thus far, I have NO doubt it will be great!
This is a difficult one as I really don't have a dislike....
If I really think about it, I guess I wish I could have different addresses (for me) on difference invoices based on the customer. I have two locations so it would be nice to be able to just issue invoices with different business addresses based on the customer.
Small business accounting, invoicing, credit card processing for minimal cost
As many other reviews have stated, there is no subscription cost for Wave, which is great. There have been a number of features added to Wave since I started to use it, such as recurring invoicing/credit card processing and direct bank payments. Wave's support is helpful, money is transferred quickly, and my invoices look great.
I am providing a more detailed review than I did the first time, but I have "sung the praises" of Wave a few times. (Including on Twitter, and they promptly thanked me for it - they listen, which is great). Wave is Canadian, and they are based in Toronto, but that is only one reason I chose to work with their service. I have a couple of complaints about their service, but nothing serious enough which would cause me to switch services. The flexibility of PDF/web-based invoices is great, retains client details, and it just gets the job done for me as a freelancer.
On a few occasions, my invoices got picked up by my clients' spam filters, so I tend to use the PDF invoice option. Not a big issue, I've followed up on it. Also if I take payment through PayPal, I can get paid in US funds, but I have to invoice in Canadian funds only through Wave because my bank is in Canada (even if I have a US funds account). Oh well, again, no big deal.
Apparently, there is auto-reconcile of transactions through AI functionality in Wave's future, which will address another pet peeve I have, but again no big deal.
Easy to use and helpful
Easy, almost fully automated bookkeeping. The invoicing and payment features automatically updates my books when I get paid, the bank connection means that I only have to reconcile my account to make sure everything is ok.
This is great for the very new or very small business. It's easy to use and has all of the basic features that you will need for an unbeatable price.
It's very easy to use and the documentation and support have been very helpful. There is no phone option but live chat is available and I have never had to wait more than a day for an e-mail response.
It is truly free to use for accounting. You have the options of accepting credit card and bank payments for a very competitive rate. The only other cost is for payroll if you were to use that feature.
The software is in active development and since I started using it they have added great features such as Invoicing app, recurring payments, and bank payments and it keeps getting better.
Limited reporting, you get all of the basics that you will need to measure your financial health, receivables, etc but there are no custom reports. While you can very easily reconcile your bank account, you can't print a reconciliation report.
There is no class/job tracking feature and while it looks like many users have requested it, it doesn't look like the developers are planning on implementing it anytime soon. So if your business needs this feature, this is not the right option for you.