FiveStars Erfahrungen

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

Easy to use and customer can easily understand the peocess

Improvement at customer support service feature

Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

Great software to reward customers and track sales

No issues truly enjoy this software and all that it has to offer

As a customer, I love using loyalty program and love having this app on my phone vs having to get paper cards from vendors. It works well and sometimes send me additional rewards to motivate me to visit vendors again.

sometimes if vendor doesn't log in my purchase, I won't get the credit. Would be great if this can be entered manually via receipt as well.

Great software that allows easy membership management.

A little pricey but we’ll worth the cost.

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

from a consumer standpoint, very easy to use. tracks points flawlessly.

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

It does bring some customers in more often

1. They send out offers without my knowledge. I was surprised when customers would come in with BOGO free offer when they don’t come in at all any other times. I wanted to fully control my promotions.
2. Salesman promised to put a credit on my account for a referral I sent to him but never did. It was supposed to cover some extra charges for promotional texts I did.
3. Try to cancel the contract- you have a to schedule an appointment. That’s after I discovered that the contract is auto-renewed and I only have a small window to cancel it, and there is no notice from the company. That’s a sign of a crook.

Had it for 5 years and it was always being evaluated to make sure it would break even. Some of our customers liked it.

Customer Service goes by appointment to do anything, it can take weeks to resolve problems. They seem to have plenty staff to set appointments, but few to handle the customer issues.

This product is amazing, it is not available everywhere but will definitely become widely used across all major cities. It makes your business look professional and passionate. They provide the sleek looking tech that customers use to enter their phone number and help is always around the corner when needed. Well worth the money! Social media is a crowded market place and using this to send customers rewards is a great way to add a personal touch. Sure there are other reward platforms out there, but from my experience this is the best yet. It is so simple to keep track, change rewards, upload data and contact your consumer base. If you are still thinking about it, this is me telling you to do it.

Not available everywhere and the only people you are reaching are the ones that are already customers. There is a feature in the app that you can search other fivestars businesses in the area but since it is still new, this feature is not useful in attracting new customers. Also in order to send SMS it is an extra cost.

I liked the portal. The customer service is awful.

The customer service is awful! I have been trying to cancel my service since September! I am still being billed! I keep calling and being told that a billing specialist will call! No one has called! Worst ever! Very aggravating!

This software is the best. I like that it's easy to use for the company and the customers. This reward program brings customers back.

I really like everything about this software. No problems in 2 years

I really don't like much today. When we first started with them it was awesome. Now, with all the changes (They call them upgrades), it makes it to difficult for our customers to opt-in

Customer support is awful. They always tell you want you want to hear over the phone with ZERO follow ups. They make it WAY to difficult for our customers to opt-in.

As a business owner, it is an amazing tool to reach new customers via networking with other businesses.
As a user, great tool to find great deals at businesses you like.

I would say the only con is finding the time to make it to all the great deals out there!