edays Erfahrungen

It's been positive. We've had a relationship with eDays for over a decade. Problems have been resolved smoothly and quickly and they are good to deal with.

Brilliant system overall

The support has been great. Jenny has helped with all my inquiries in a timely manner and have had a training session which she managed to meet all the needs.

Excellent support from the on-boarding team, it was very easy to get our company up and running. Whenever we have had a question, the product support team have been able to solve it within a few hours

Very good!

It is simple to use for both administrators, authorisers and employeesIt is hard to imagine not using it ... it's a great package

Professional, held the clients hand through each step of the process

Excellent overall experience. We have been customer for 5+ years and intend to continue using them. They are a little pricey - but you get what you pay for!

Managers are able to see not just their own team but the entire company making it easier to authorise. We have a strange holiday allowance and E-Days allowed for this, very easy transaction! Very happy.

We have 7 different shift patterns and it allows with ease to have them all monitored in one place for HR. AND the Bradford Factor we have on is in every employees "face" for them to see what points they have for absences.

Overall experience was good. Our users are happy too! Nothing has raised an issue since we implemented the system.

It has transformed how we manage employees time and attendance needs, from alocating working from home allowance, to managing sickness its very easy to use and clear cut information

Great product, user friendly whether an employee inputting absence, a line manger approving absence, creating reports or HR applying new rules, the system is totally adaptable to apply changes. For instance, the Queens state funeral with the additional BH on 19th Sept - even before the Edays team had sent a communication out on how to apply the additional day (which in itself is excellent customer service) - our HR team had already actioned this in Edays on the morning of the announcement - this is because the system is so intuitive to use and the team felt confident in applying the change.
Overall excellent product, excellent customer service who are always there at the end of the phone and we have an excellent relationship with Harry Warren, who is always at hand to talk through any issues.

Responsive technical team, They were very supportive in the introduction and implementation of the system, There is a wealth of easy to access support tools and the team are always quick to respond when ever we have a query or an issue

Great support!
The system requires a lot of monitoring as things often change or appears suddenly in our portal. It is very time consuming as we need to contact support every time.

I believe that instructions on the fundamental admin features and settings/permissions where lacking completely in the implementation phase. We have tried "closed the gaps" along the way as we have no knowledge about how to ensure that the different countries settings are completely kept separate from each other. But I still believe that it is not 100% correct yet.

edays helped our business go paperless. It has transformed the way we work and made our processes so much simpler.

Efficient and user friendly absence management tool

I can produce a very accurate account of staff movement and create reports with confidence, making my role more effective. I use e-days continuously throughout my working day and find that I gain more confidence the more I use it with the added support of the e-days team.

Great experience