Housecall Pro Erfahrungen
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2807 Bewertungen
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Bedienkomfort
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- Weiterempfehlungsquote 8.0 /10
Sehr Hilfreiche Software und der hat unsere Arbeitsqualität verbessert
Bewertet am 25.4.2023
von mir aus der ist ein gute Software
von mir aus der ist ein gute Software
Vorteile
Der Software ist sehr einfach zu nutzen und gleichzeitig hat usere Arbeitsqualität verbessert. Außerdem gibt es noch viele Tools und Futures, um der Arbeit zu vereinfachen.
Nachteile
Als ein normal benutzer habe ich keine Probleme herausgefunden. Also wir nutzen dieser Software seit mehr als ein Jahre und bisher läuft alles in Ordnung
Antwort von Housecall Pro
Thanks for the review! Glad you are enjoying the ease a use, huge win for our pros! If anything does come up, feel free to reach out to proadvocate@housecallpro.com!Thanks again!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Housecall Pro for Professionals
Bewertet am 25.6.2023
Vorteile
Scheduling appointments, billing and invoicing, and payment processing are done easily and comfortably from my phone.
Nachteile
Nothing to dislike here! Housecall Pro is an excellent software program.
Antwort von Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Housecall Pro is the best for service contractors
Bewertet am 4.3.2024
Vorteile
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.
Nachteile
The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
Credit Card Disputes Won but money being withheld
Bewertet am 9.4.2024
Vorteile
At this point nothing. I do not like any company or person withholding money that belongs to me.
Nachteile
After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.
- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Compared to other applications, this is really the best application.
Bewertet am 2.7.2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Vorteile
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Nachteile
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Super friendly and helpful
Bewertet am 29.3.2024
Vorteile
The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.
Nachteile
So far, the only thing I don't like is that I didn't hear about it sooner!
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
The Consolidated Payment Solution.
Bewertet am 16.4.2024
Housecall Pro has elaborate invoicing solution for companies.
Housecall Pro has elaborate invoicing solution for companies.
Vorteile
Housecall Pro has incredible billing procedures that maintains accountability.
Nachteile
Housecall Pro is ideal and fruitful in managing payments.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Not The Best For The Price
Bewertet am 30.11.2023
Had useful features and scheduling but ultimately fell short of expectations
Had useful features and scheduling but ultimately fell short of expectations
Vorteile
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Nachteile
Spam with phone calls from a salesman every day until he subscribe to their service
Antwort von Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at proadvocate@housecallpro.com with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst sales team - 0 responsibility
Bewertet am 29.7.2024
Sales team doesn't do what they proposed.
Sales team doesn't do what they proposed.
Vorteile
I used to work with Housecall Pro before, decent product.
Nachteile
3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great management system!
Bewertet am 22.5.2024
Vorteile
One of the most well oiled FSM machines on the market.
Nachteile
Their merchant services partnership is a little bit of a scam, but most are with these all in one systems.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
3 months in
Bewertet am 12.6.2024
Housecall Pro simply works. The learning curve is minimal.
Housecall Pro simply works. The learning curve is minimal.
Vorteile
Comprehensive and easy to implement. Our employees like being able to see the schedule and their ability to log in their daily hours for payroll.
Nachteile
The interface with QuickBooks can be quirky depending on the customers payment method.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
overrated software
Bewertet am 26.6.2023
this was a huge waste of time and cost us time and money, when doing nothing would have been better
this was a huge waste of time and cost us time and money, when doing nothing would have been better
Vorteile
auto populated address in customer window
Nachteile
every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game
Antwort von Housecall Pro
Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to proadvocate@housecallpro.com so I can investigate further here? Hope to hear from you soon!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Cordan's review
Bewertet am 19.6.2023
Overall the program is great for construction workers. It can use a few tweaks and I think this...
Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.
Vorteile
The constant flow of information from scheduling the customer to closing the job.
Nachteile
That my technicians try to attach pictures in the app and it is a hit or miss situation.
Antwort von Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Lagerung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
great option for an all in one product
Bewertet am 6.7.2023
an awesome product that fits most needs with little downsides.
an awesome product that fits most needs with little downsides.
Vorteile
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Nachteile
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Antwort von Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Eventservice
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Complete Home Maintenance and Repair Solutions with Housecall Pro
Bewertet am 6.5.2023
Housecall Pro is an all-in-one business management platform designed to streamline the operations...
Housecall Pro is an all-in-one business management platform designed to streamline the operations of home service businesses. Its web-based app and mobile companion app make it easy for technicians to communicate with customers, access customer information, and create detailed estimates, invoices, and job schedules. One of the standout features of Housecall Pro is its user-friendly interface for both technicians and customers, with digital signature capabilities for faster processing. The interactive timeline feature allows businesses to easily access past job records and customer profiles, while automated payment processing reduces errors and saves time. The automatic syncing between the mobile and web applications ensures technicians stay organized, even without access to a computer in the field. Housecall Pro is an ideal solution for small, growing businesses seeking to manage their operations more efficiently and effectively.
Vorteile
Housecall Pro is an excellent all-in-one software for small business owners and service providers. It provides a wide range of features that make running a service business easier than ever before. All the essential tools come together to make scheduling, invoicing, payments, customer management and more as easy as possible. The app has been designed with ease of use in mind and it’s intuitive user interface allows users to get up to speed quickly. Housecall Pro is an impressive tool that can help streamline any service-based business. Highly recommended!
Nachteile
Users can easily look up past job records during subsequent visits or follow up conversations through an interactive timeline feature within each customer profile.
Antwort von Housecall Pro
Wow thanks for this review! Really glad to hear that we are aiding in streamlining your business!!! If there is any other feedback or support needed, don't hesitate to reach out to me via proadvocate@housecallpro.com. Thanks again and have a great day!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do Not Use
Bewertet am 16.1.2024
They over charge and dont notify you about leads and still charge you even if you don't accept....
They over charge and dont notify you about leads and still charge you even if you don't accept. Customer service was horrible as well.
Vorteile
Nothing at all they are not professional and there customer support sucks.
Nachteile
Everything. I did not like them at all 0% rating.
Antwort von Housecall Pro
Hello Deidre! Sorry about your issue around our customer support team. I would be happy to look into the charges you were speaking of, Housecall Pro won't charge without your knowledge. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Manages everything on fingers
Bewertet am 14.6.2023
Vorteile
Housecall Pro organised everything easily. It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor. In it, someone is always available for help.
Nachteile
Housecall Pro has no major downfall in it. If go through it in deep so mobile bugs collect my interest in it. but if ignore only that thing so it was the bucket of the facility which is easily understood by my staff members.
Antwort von Housecall Pro
Thanks for the review! So glad to hear that you are enjoying the software! Sorry to hear you have had some issues with mobile. Feel free to reach out to proadvocate@housecallpro.com if you have any other feedback or comments! Have a great day!
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
House call Pro use
Bewertet am 13.11.2023
Vorteile
Housecall Pro stands out as a robust business management solution for home service professionals
Nachteile
However, users may find the cost relatively high depending on their business needs
Antwort von Housecall Pro
Hey James! Thanks for the review! Happy to see you are enjoying it and its helping your business and its ease of use If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Something to consider
Bewertet am 4.11.2023
I initially really liked the product but as I started using the app and features I noticed that a...
I initially really liked the product but as I started using the app and features I noticed that a lot of options that my business needed were just not available. I would suggest making different options available based on the type of business.
Vorteile
The app is very easy to use. It is quite intuitive and makes tasks easier to manage.
Nachteile
This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.
Antwort von Housecall Pro
Hi Aaron, Thank you for the review! Thank you for trying us out! I would be happy to pass this along! If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
HouseCall Pros is affordable but lacks variety of options
Bewertet am 6.5.2023
It isn't awful and it isn't great. It is a good starting point, but can improve with more options...
It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.
Vorteile
It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.
Nachteile
It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.
Antwort von Housecall Pro
Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at proadvocate@housecallpro.com with your company name and best phone number? Hope to hear from you soon!
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Satisfied Customer
Bewertet am 1.11.2023
Housecall Pro simplifies organization of my current work orders
Housecall Pro simplifies organization of my current work orders
Vorteile
I like everything about Housecall Pro diversified options.
Nachteile
I like everything about Housecall Pro diversified options.
Antwort von Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business and all of Housecall Pro's options. If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Housecall Pro - A services teams dream.
Bewertet am 29.3.2023
Amazing experience. Helps us keep track of what needs to be done and where our service team...
Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product!
Vorteile
Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!
Nachteile
There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.
Antwort von Housecall Pro
Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to proadvocate@housecallpro.com. Thanks again and have a great day!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do not keep their word
Bewertet am 30.8.2023
Horrible
Horrible
Vorteile
I didn't like anything about the company
Nachteile
They lied to me to get my business by promising a gift card
Antwort von Housecall Pro
Hello Karen! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business If you could email me at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Housecall Pro honest review.
Bewertet am 5.4.2023
In comparison to other business management software, Housecall Pro can be somewhat pricey,...
In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.
Vorteile
Service companies may more easily manage their operations thanks to Housecall Pro's ability to streamline their workflow, from setting up appointments and dispatching specialists to billing and taking payments.
Nachteile
In comparison to other business management software, Housecall Pro can be somewhat pricey, especially for small enterprises that might not need all of its capabilities.
Antwort von Housecall Pro
Hello, thanks for the review! Curious what industry you are in? There are many features that pros can utilize across all industries, more specific features are add-ons to help keep our prices lower for the pros that do not need it. Please send me an email at proadvocate@housecallpro.com so I can gather some more feedback here. Thanks again and hope to chat soon!
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
The best leads company helper
Bewertet am 8.6.2023
Vorteile
Everything you need help with all these questions they’re always there to help you
Nachteile
P there is no I don’t have any cons for this company
Antwort von Housecall Pro
Thanks David! So glad to hear that you are enjoying the software! Feel free to reach out to proadvocate@housecallpro.com if you have any other feedback or comments! Have a great day!