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101 Bewertungen
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Convenient service, which allows solving many tasks at the enterprise
Bewertet am 23.9.2018
Vorteile
This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.
Nachteile
I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints.
- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Easy to Create Ticket, rocky metrics creation
Bewertet am 14.8.2018
Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.
Vorteile
I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking.
I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.
Nachteile
I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer.
Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great Ticketing Solution
Bewertet am 25.1.2017
InvGate provides a good base ticket solution, it's workflows are good, but aren't the smartest when it comes to assigning and customizing. They're constantly providing feature updates, but need to pay more attention to expanding on reporting, the current metrics and dashboards aren't very intuitive.
Vorteile
Good Customer Portal
Customer Satisfaction Ratings
Gamification
Nachteile
Knowledge Base layout is great
Workflows are subpar, even just a basic onboarding workflow is hard to build out
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Review
Bewertet am 20.4.2021
It made our technical support most better than in recent times. We get our clients to have another point of view and level up with tickle self-management
Vorteile
Your tracking tickets and SLA. Its essential to achieve your goals.
Nachteile
This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
satisface to use a easy software
Bewertet am 16.7.2018
Vorteile
it is a very easy software to use and configure, adapt to our business needs.
provides stability in the ejecution process,
the time customer support its satisfactory
its is softwate that is kept in constant updates
Nachteile
the relationship Price vs Product it's not agreement.
the report module its very complicate to use and configure,
dara extraction is complicated
- Branche: Kosmetik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
It's a Functional software
Bewertet am 22.6.2022
Vorteile
It's easy to use and practical software to managment IT support.
Nachteile
I think is a very complete software, and is good knowledge feature
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Service Desk solution around
Bewertet am 26.6.2017
Vorteile
We have been using it for over a year now, with no issues at all. Everything we
wanted from the software, it delivered.
Very easy to use, very powerful to fit your needs, and very good customer support.
Nachteile
No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly.

- Branche: Gastgewerbe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Usability at its best
Bewertet am 12.3.2019
We reduce telephone calls, improving the speed of response, through the use of the knowledge base.
Vorteile
The best thing that Service Desk has is its dashboard and knowledge base.
Nachteile
As a point to improve, I would incorporate project management for those requirements that require more time and resources.

- Branche: Gastgewerbe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simple but not least robust
Bewertet am 3.10.2019
Vorteile
What I like most about this software is its simplicity. However, it's robust at the same time.
Nachteile
It's still difficult to find some older request made by different users and collaborators.

- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We change the way we work, organize the sector and communication with the client. It became...
Bewertet am 23.7.2018
Organize the department and improve communication.
Vorteile
It speeds up the operation of the sector, optimizing response times between the user and the help desk.
Nachteile
It lacks a section for projects, internal department, where you can be assigned time and human resources and materials.
- Branche: Bankwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very easy to use, nice looking interface.
Bewertet am 21.6.2018
Vorteile
Good looking, simple to use interface. Does everything we need, without being overly complicated. Support is very responsive, and includes our requests in future versions frequently. Our end users really like it, too.
Nachteile
Can't think of many cons with Service Desk. Only con I can think of is the licenses are per user and not transferrable to another user.

- Branche: Gastgewerbe
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
An incredible way to interact with users. Dealing with problems have never been so easy before.
Bewertet am 31.7.2018
An incredible way to interact with users. Dealing with problems have never been so easy before.
Its simplicity for the users to get used to it.
It was a vital tool in order to organise our department.
Vorteile
Its simplicity for the users to get used to it.
It was a vital tool in order to organise our department.
Nachteile
It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Innovative functionality with social network format, totally intuitive.
Bewertet am 13.2.2019
We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses.
The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.
Vorteile
The support of the Invgate team and its partners during the project was excellent.
The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process.
The support is constantly taking suggestions for improvements and working on them.
Nachteile
The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very easily used
Bewertet am 7.6.2017
Vorteile
What I really like about it the most is that they make it simple to customize forms, workflows, etcs.
Nachteile
There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple.
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Amazing tool!
Bewertet am 18.1.2016
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing. We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
Vorteile
You can manage everything there:
- ITIL processes
- Services and incident management
- IT department management
- Gamification: with this feature we were able to align the team with the goals and dramatically increase the motivation
Nachteile
Hard to find one. So far we are very happy with the product and support services.
- Branche: Computer-Software
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Disruptive and Amazing Software !!
Bewertet am 20.1.2016
Vorteile
Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !!
Nachteile
They have to grow faster, it´s a matter of time.
I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool.

- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Easy to implement and use this solution, great support team.
Bewertet am 30.4.2018
Vorteile
I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate.
Nachteile
This company is still fairly new in the marketplace but team is highly accommodating to new feature requests.
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Very useful to optimize working hours.
Bewertet am 24.7.2018
Optimize work hours, organize tasks, and centralization in one place.
Vorteile
Reduce the number of calls to the office for technical assistance
Centralize all pending work, and performed in one place.
That the user has options of manuals to solve problems himself.
Nachteile
The time it takes to configure all the options of the forms.
The way in which the system shows the updates of the case open to the user.
- Branche: Medizinische Praxis
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Invgate brings ITSM and ITAM together cohesively
Bewertet am 12.3.2017
We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel.
Vorteile
Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments
Nachteile
None
- Branche: Versicherung
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
It's really good. It have all the function we need in our daily task.
Bewertet am 18.1.2016
Vorteile
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
Nachteile
Maybe the way the system Works when add collaborators.
- Branche: Versicherung
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Friendly and easy
Bewertet am 18.1.2016
Vorteile
Invgate is based on solials networks. Is has a user friendly interface.
A vendor is very aware to de customer needs
Nachteile
not things that dislike me. the product is very complete and reliable
- Branche: Pharmazeutika
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
In the company and in my area were very pleased with the product and I
Bewertet am 15.1.2016
Vorteile
What is the most used part of reports of incident resolution time.
Nachteile
we had to generate some inquiries out of the product such as searches for text in message bodies.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Really Revolutionary Solution !!
Bewertet am 12.6.2015
We have been using INVGATE Solutions for the last year, and we are really happy with the results, not only for our company, but also for our clients.
It´s simple, it´s flexible, it´s the new way to help people in every organization.
It´s how a Software Solution should be.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Excelent solution easy-to-learn and easy-to-use
Bewertet am 31.8.2015
InvGate is a SaaS than can be used for Customer Support teams in business of any size, boosting the satisfaction level of the customers and accompanying the growing of your business.
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great mobile interface
Bewertet am 29.8.2018
Solid product overall
Vorteile
Product is easy to understand and looks great – mobile view is best in class
Nachteile
Not a huge list of high-profile customers- can make finding other users challenging