
Smartsupp live chat
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340 Bewertungen

- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 10.0 /10
The Best Live Chat System!
Bewertet am 20.3.2019
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is...
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.
The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.
We'll be using SmartSupp for the foreseeable future!
Vorteile
Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation
Nachteile
Nothing - everything seems to tick the right boxes.
Antwort von Smartsupp
Hello Michael, thank you for being our valued customer.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ICC review
Bewertet am 11.3.2021
I’ve been able to secure more business using this tool. The value is definitely there
I’ve been able to secure more business using this tool. The value is definitely there
Vorteile
This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time
Nachteile
Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.
In Betracht gezogene Alternativen
JivoChatGründe für den Wechsel zu Smartsupp live chat
Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue.- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 0.0 /10
Absolute con merchants
Bewertet am 18.4.2023
The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
The WORST EVER! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS
Vorteile
We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS
Nachteile
Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
recommendable live chat at high price
Bewertet am 31.5.2023
Vorteile
- easy integration- reliable- functionality is great
Nachteile
- price for standart version for small enterprise. free chat is not nice to use.
In Betracht gezogene Alternativen
tawk.toGründe für den Wechsel zu Smartsupp live chat
more reliable and better usability- Branche: Internet
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
Cost effective?
Bewertet am 31.8.2020
Vorteile
the setup is quite easy and the dashboard is intuitive.
Nachteile
120 dollars a year is still quite a cost
- Branche: Medizinische Geräte
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent product
Bewertet am 16.3.2023
Vorteile
The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone
Nachteile
Not always easy to program the chat bot.The price is high to have more than one chat bot
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best product
Bewertet am 16.2.2023
I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.
I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.
Vorteile
A chat that does the job it was created for. I have a small to medium business that uses the software very well
Nachteile
It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy and helpfull
Bewertet am 31.5.2023
We were looking for a quick, simple and effective solution for our customer care, and that is...
We were looking for a quick, simple and effective solution for our customer care, and that is SmartSupp
Vorteile
It is a simple, modern and great tool for customer care. Clear statistics and simple implementation
Nachteile
Nothing. Operators and administrators are happy with the possibilities
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Service
Bewertet am 10.3.2023
Vorteile
I really really really like the Live Chat.
Nachteile
I dont really really like the Limited Chatbot.
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
manager of several communication channels
Bewertet am 24.11.2022
it makes my online shop a little more efficient
it makes my online shop a little more efficient
Vorteile
is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers
Nachteile
I would like to reach more visitors than usual but I can't and more high packages
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Excellent Live Chat Service with Impressive Features
Bewertet am 15.3.2023
Vorteile
I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.
Nachteile
The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Product
Bewertet am 17.3.2023
the experience is great and the product help for close purchase
the experience is great and the product help for close purchase
Vorteile
The product is easy to use and i can answer the questions of my clients
Nachteile
Is very difficult integrated with google analytics or google ads
In Betracht gezogene Alternativen
LiveChatGründe für den Wechsel zu Smartsupp live chat
best price- Branche: Programmentwicklung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
an excellent chat for your page
Bewertet am 17.5.2018
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page...
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos
Vorteile
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses
Nachteile
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots
Antwort von Smartsupp
Thank you for your review!
We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.
If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
good experience
Bewertet am 13.8.2019
Vorteile
This program is very simple to navigate.
Nachteile
Chat is online after signing out. This can create a negative impression for customers
Antwort von Smartsupp
Hey Petr,
thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period.
If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time.
www.smartsupp.com/help/office-hours/
Best,
Patrik
- Branche: Textilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Super useful tool
Bewertet am 2.8.2019
Vorteile
Since you put the new interface, it is really easier to communicate.
Super easy to set up on Magento.
Nachteile
Wish we had a library of answers of questions already asked.
Wish I could still put as many agents as possible.
Seems difficult to configure the Welcome message depending on the countries
In Betracht gezogene Alternativen
Zendesk Suite- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
You can’t afford not to have it !
Bewertet am 20.3.2019
Very glad to have it installed on my websites I think it’s a must have tool for every on line...
Very glad to have it installed on my websites I think it’s a must have tool for every on line business.
Vorteile
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.
Nachteile
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.
Antwort von Smartsupp
Hello, Sebastien,
many thanks for your feedback! We are really pleased we can help you with all of your businesses.
Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.
Best regards,
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Thank you
Bewertet am 15.8.2019
Just very happy. Definitely recommended if you want to increase sales and customer service.
Just very happy. Definitely recommended if you want to increase sales and customer service.
Vorteile
Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.
Nachteile
I forget to turn off the sound at night sometimes :)
Antwort von Smartsupp
Hey Erik,
thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period.
If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time.
www.smartsupp.com/help/office-hours/
Best,
Patrik
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simple and quick way to contact visitors
Bewertet am 5.8.2019
Website visitors can have answers right away, they feel somebody is there for them, it is important....
Website visitors can have answers right away, they feel somebody is there for them, it is important. We do reservations to our studio by chat and consult what kind of service they will need from us.
Vorteile
It is very easy to use, not much complicated, not to disturbing for website visitor
Nachteile
Website visitors can´t send their photos.
Antwort von Smartsupp
Hello Monika,
thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/
Have a nice day!
Patrik
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
satisfied, fulfilled expectations
Bewertet am 20.9.2019
good benefit, many extra orders
good benefit, many extra orders
Vorteile
set automatic chat program start on and off (time)
Nachteile
need to have 2 tabs open in your browser
Antwort von Smartsupp
Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations.
If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at support@smartsupp.com
All the best, Michaela
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
the customer does not know if I am responding
Bewertet am 9.10.2019
while a customer writes I understand it from the three dots that flash. But when I write, the...
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Vorteile
simplicity, price, application on smartphone
Nachteile
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Antwort von Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Nice cooperation
Bewertet am 15.3.2023
Very nice cooperation
Very nice cooperation
Vorteile
We appreciate the ease of addition and the overall usability of the system.
Nachteile
We would appreciate better artificial intelligence in automated communications.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly recommend SmartSupp
Bewertet am 20.3.2019
Vorteile
Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.
Nachteile
No cons at all, SmartSupp is awesome and offers great features.
Antwort von Smartsupp
Thank you, Sophia!
- Branche: Unterhaltung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very helpful
Bewertet am 10.3.2023
Vorteile
Thanks to Smartsupp I can offer effective and fast customer support
Nachteile
It would be useful to receive more information on the user connected in chat
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Live Chat Widget
Bewertet am 7.8.2019
Vorteile
I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.
Nachteile
The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.
Antwort von Smartsupp
Hey Dave,
thanks a lot for your review. We are currently working hard on our fresh new - redesigned - chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/
Have a nice day!
Patrik
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Smartsupp live chat
Bewertet am 14.8.2019
A positive experience in its integration and management
A positive experience in its integration and management
Vorteile
Its simple in its implementation and its functionality in the free version
Nachteile
The inability to contact customers when a chat has been lost
Antwort von Smartsupp
Hello Antonio,
appreciate your honest review! You will be able to contact your visitors even after they leave your site. This new feature will be released in our new - seamless messaging - version. You can read more about it here.
https://www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/
Best,
Patrik