Smartsupp live chat Erfahrungen

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

- easy integration- reliable- functionality is great

- price for standart version for small enterprise. free chat is not nice to use.

the setup is quite easy and the dashboard is intuitive.

120 dollars a year is still quite a cost

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Not always easy to program the chat bot.The price is high to have more than one chat bot

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

It is a simple, modern and great tool for customer care. Clear statistics and simple implementation

Nothing. Operators and administrators are happy with the possibilities

I really really really like the Live Chat.

I dont really really like the Limited Chatbot.

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

I would like to reach more visitors than usual but I can't and more high packages

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

This program is very simple to navigate.

Chat is online after signing out. This can create a negative impression for customers

Since you put the new interface, it is really easier to communicate.
Super easy to set up on Magento.

Wish we had a library of answers of questions already asked.
Wish I could still put as many agents as possible.
Seems difficult to configure the Welcome message depending on the countries

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Smartsupp gave me many extra sales! On top of that it's a great way to provide customers with better service.

I forget to turn off the sound at night sometimes :)

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.

set automatic chat program start on and off (time)

need to have 2 tabs open in your browser

simplicity, price, application on smartphone

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

We appreciate the ease of addition and the overall usability of the system.

We would appreciate better artificial intelligence in automated communications.

Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.

No cons at all, SmartSupp is awesome and offers great features.

Thanks to Smartsupp I can offer effective and fast customer support

It would be useful to receive more information on the user connected in chat

I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Its simple in its implementation and its functionality in the free version

The inability to contact customers when a chat has been lost