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260 Bewertungen

- Branche: Möbel
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
GREAT WEB CHAT
Bewertet am 4.10.2019
We have been with them for 2 years and the service satisfies us.
Vorteile
Low prices, good customer support, video recording on the site.
Nachteile
Missing the possibility to send attachments or more integration with the cms (example prestashop)
In Betracht gezogene Alternativen
ZendeskAntwort von Smartsupp Übersetzen auf: Deutsch
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
- Branche: Eisenbahnbau
- Unternehmensgröße: 11-50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
3 in 1 program - it's great if it's possible with you
Bewertet am 8.9.2019
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vorteile
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Nachteile
Everything is fine and I have no objections to the program and its work.
In Betracht gezogene Alternativen
CallPageWarum Smartsupp live chat gewählt wurde
There were no such options as in the smartchatZuvor genutzte Software
LiveChatGründe für den Wechsel zu Smartsupp live chat
I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.Antwort von Smartsupp Übersetzen auf: Deutsch
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unreliable
Bewertet am 28.10.2020
Great when it works
Constant uncommunicated changes to how stuff works
Vorteile
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Nachteile
Unreliable
Rigid and hard to adjust behavior
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simple way to interact with customers
Bewertet am 14.3.2022
Vorteile
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy. It is also easy to have it in different countries and settings arent complicated at all. There is also a free mode for 1 website so you can try it for free for many weeks!
Nachteile
To have connection with API or export data you need the PRO Version if you really want to go deep with your stats/data of customers
Antwort von Smartsupp Übersetzen auf: Deutsch
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Fantastic live chat service
Bewertet am 23.9.2021
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
Vorteile
Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.
Nachteile
Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.
Gründe für den Wechsel zu Smartsupp live chat
Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.Antwort von Smartsupp Übersetzen auf: Deutsch
Hello.
Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :)
If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you.
Have a great day!
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Glad I found Smartsupp. I love it
Bewertet am 18.1.2021
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
Vorteile
Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.
Nachteile
I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.
- Branche: Computer-Hardware
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
My Review
Bewertet am 5.8.2019
It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.
Vorteile
Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.
Nachteile
Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.
In Betracht gezogene Alternativen
JivoChatWarum Smartsupp live chat gewählt wurde
Extremely expensive.Zuvor genutzte Software
ZendeskGründe für den Wechsel zu Smartsupp live chat
This one has everything I need, like smartsupp, it is cheaper than smartsupp and has facebook integration... But the chatbox was not satisfying. Big, larger, the clients did not feel comfortable. Even with the free version of Smartsupp, people writes without the auto messages.- Branche: Medizinische Geräte
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very useful for reporting and analytics, overall great experience when compared to competition
Bewertet am 15.3.2021
I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.
Vorteile
Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.
Nachteile
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.
- Branche: Automotive
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Decent Chattool
Bewertet am 6.8.2019
Its fast, good looking and very helpful. Our customers really like it.
Vorteile
its functional and the design can easily changed.
Nachteile
That you cant send files over the Chat.
In Betracht gezogene Alternativen
Help ScoutGründe für den Wechsel zu Smartsupp live chat
Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for.Antwort von Smartsupp Übersetzen auf: Deutsch
Hello Marcel,
thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/
Have a nice day!
Patrik
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Well done live chat
Bewertet am 6.8.2019
The live chat helps customers to buy services on our websites. It has all features that we need.
Vorteile
Easy to use, nice design, enough features and no downtimes.
Nachteile
Just the visitors referrer links could be more informative.
In Betracht gezogene Alternativen
ZendeskWarum Smartsupp live chat gewählt wurde
No responsive layout for mobile devicesGründe für den Wechsel zu Smartsupp live chat
Price, features, customizations, responsive layout- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Need to improve when clients are online
Bewertet am 21.12.2019
Vorteile
Easy to use, I love the app, multy language
Nachteile
We have lost conversations beacuse the sistem does not inform well what a cliente is there.
I have to activate the app on my phone and then I am informed when a client is there.
There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes.
The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.
In Betracht gezogene Alternativen
OlarkWarum Smartsupp live chat gewählt wurde
it was in spanish, chatra is in englishZuvor genutzte Software
SendinblueGründe für den Wechsel zu Smartsupp live chat
samrt was in spanishAntwort von Smartsupp Übersetzen auf: Deutsch
Hi, Francisco, thank you for your review, we really appreciate it.
There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at support@smartsupp.com
Your Smartsupp team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Decent tool for online chatting
Bewertet am 22.8.2019
Vorteile
Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.
Nachteile
I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)
Antwort von Smartsupp Übersetzen auf: Deutsch
Hello, Andrej, thank you very much for your positive review!
Yes, we are working on facebook messenger being integrated into the chatting tool, stay tuned for that.
Your suggestion for different widget icons is interesting and definitely one we will consider.
All the best, Michaela
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
unwanted horizontal scrolls & capability of hiding user photo if needed & miss chat or offline...
Bewertet am 9.8.2019
...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.
Vorteile
the whole software is nice.... miss chat and offline messages of customers are nice too, but...
Nachteile
i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...
- Branche: Architektur & Planung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Has potential
Bewertet am 27.1.2021
It seems easy for the users to use, with some more features would bee greath.
Vorteile
Been able to email if user abandones the chat session helps to give a better service.
Nachteile
It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.
- Branche: Programmentwicklung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
an excellent chat for your page
Bewertet am 17.5.2018
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos
Vorteile
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses
Nachteile
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots
Antwort von Smartsupp Übersetzen auf: Deutsch
Thank you for your review!
We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.
If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Easy and effective
Bewertet am 6.8.2019
Vorteile
- 5 minutes setup
- Simple Interface
- Right pricing
- Recording is cool to understand customers issues on purchase pipeline
Nachteile
- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.
- Branche: Großhandel
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Works very good and never had any problems with it
Bewertet am 7.8.2019
As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.
Vorteile
very easy to work with
reasonable pricing
Nachteile
there were no cons what so ever, i have to fill this form....
- Branche: Unternehmensberatung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ICC review
Bewertet am 11.3.2021
I’ve been able to secure more business using this tool. The value is definitely there
Vorteile
This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time
Nachteile
Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.
In Betracht gezogene Alternativen
JivoChatGründe für den Wechsel zu Smartsupp live chat
Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue.- Branche: Einzelhandel
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Bien
Bewertet am 3.2.2020
Vorteile
Simple à utiliser. Les informations sur les clients sont pratiques lors du chat.
Nachteile
J'aimerais pouvoir visualiser ce qu'écrit en live le client (disponible chez des solutions concurrentes).
In Betracht gezogene Alternativen
ZendeskWarum Smartsupp live chat gewählt wurde
Pour enregistrement vidéoGründe für den Wechsel zu Smartsupp live chat
Pour enregistrement vidéoAntwort von Smartsupp Übersetzen auf: Deutsch
Hello, Jerome! Thank you for your review!
The visualization feature you mentioned is something we are likely to implement in the future.
Please, write on support@smartsupp.com and we will add you to the list of customers who asked for it. Then, after we start working on it, we will let you know.
All the best,
Michaela from Smartsupp
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
good experience
Bewertet am 13.8.2019
Vorteile
This program is very simple to navigate.
Nachteile
Chat is online after signing out. This can create a negative impression for customers
Antwort von Smartsupp Übersetzen auf: Deutsch
Hey Petr,
thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period.
If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time.
www.smartsupp.com/help/office-hours/
Best,
Patrik
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
For a free software it mends patches in your website to intergrate to live support.
Bewertet am 7.8.2019
The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour.
The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America)
So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only.
and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back.
SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it.
so good app. :)
Vorteile
I like the ease of inserting the script and then the ability to log in and go live.
Nachteile
The phone app version does not seem to work on a few devices.. just blank screen not sure why.
Antwort von Smartsupp Übersetzen auf: Deutsch
Hello Keith,
thanks for your review.
Have you tried our new mobile app released in June?
To speed up your conversations I recommend you to set up Shortcuts in your dashboard.
www.smartsupp.com/help/shortcuts/
Have a nice day!
Patrik
- Branche: Einzelhandel
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
You can’t afford not to have it !
Bewertet am 20.3.2019
Very glad to have it installed on my websites I think it’s a must have tool for every on line business.
Vorteile
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.
Nachteile
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.
Antwort von Smartsupp Übersetzen auf: Deutsch
Hello, Sebastien,
many thanks for your feedback! We are really pleased we can help you with all of your businesses.
Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.
Best regards,
- Branche: Textilien
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Super useful tool
Bewertet am 2.8.2019
Vorteile
Since you put the new interface, it is really easier to communicate.
Super easy to set up on Magento.
Nachteile
Wish we had a library of answers of questions already asked.
Wish I could still put as many agents as possible.
Seems difficult to configure the Welcome message depending on the countries
- Branche: E-Learning
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent tool, not only is it a chat
Bewertet am 15.8.2019
I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .
Vorteile
Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients
Nachteile
Nothing, I love the tool, I think it can expand but its functionality is very good
Gründe für den Wechsel zu Smartsupp live chat
I would only replace smartsupp in the event that another Hubspot or ActiveCampaign platform has an integrated chat with the same features- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent program
Bewertet am 7.1.2020
Excellent service from support live chat
Vorteile
Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too
Nachteile
Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions
Antwort von Smartsupp Übersetzen auf: Deutsch
Hi, Tyne! Thank you very much for the review, we appreciate it!
The number of visitors might differ, if you're comaring Smartsupp to Google analytics. You don't have to worry about this, the difference is not caused by some bug or issue, it's there simply because Smartsupp and Google analytics are different tools, and as such are using different metrics to measure the number of active visitors on your website. You can read more about this on our website https://www.smartsupp.com/help/whats-the-difference-between-smartsupp-and-google-analytics/
All the best,
Michaela from Smartsupp