Smartsupp live chat Erfahrungen

Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation

Nothing - everything seems to tick the right boxes.

It's integrated in our daily basis use,relativelly easy to use,sometimes i hav etrouble indetifying our customer which are reaching us

The interface its very boring,sometimes changes that i made (e.g chatbot greeting) its not working at all!

simplicity, price, application on smartphone

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

I would like to reach more visitors than usual but I can't and more high packages

Chat's integration is very simple. The overall setting is simple.

price increase, compared to the competition.

very good cumunication and messeging when we are offline

We would prefer to get directly the e-mail and phone number from our chatting customers

Easy to interact online and fast with clients

nothing yet, hope to be the same in the future

Easiness of software. Everything is clear.

Everything is quite ok for me. No more comments.

It's super simple to implement. Our customers have a very easy way of contacting us.

I do not have the right idea to set us the chatbot.

Live-Chat, the ability to upload/attach files in live-chat, to transfer/assign to another agent/employee, switch from live-chat to email if a client/customer leaves the page.

The branding “powered by smartsupp”, however, I can understand how the business /smartsupp wants to advertise their brilliant product.

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.

Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.

Been able to email if user abandones the chat session helps to give a better service.

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Nothing, I love the tool, I think it can expand but its functionality is very good

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Limited in abilities in comparison to competitors software, such as no social integrations.
Mobile app was not notifying of conversations, despite notifications being on.

the whole software is nice.... miss chat and offline messages of customers are nice too, but...

i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...

very easy to work with
reasonable pricing

there were no cons what so ever, i have to fill this form....

I like the ease of inserting the script and then the ability to log in and go live.

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

It is very easy to use, not much complicated, not to disturbing for website visitor

Website visitors can´t send their photos.

set automatic chat program start on and off (time)

need to have 2 tabs open in your browser

I love how simple your engine is for the customers and also for me as an user of it.

I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session

I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.

Its simple in its implementation and its functionality in the free version

The inability to contact customers when a chat has been lost

Easy to use, I'm not a super tech person but this was really intuitive and easy to use. There's so much more that I need to use but haven't had time.

Support - I'd like real time support and a solution to my AMEX card not working since it works everywhere else and they told me that I can use AMEX but mine doesn't work.