Peek PRO Tour Operator Software Erfahrungen

This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone.

Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise.

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.

the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.

We have been happy from the first contact we had with Peek Pro. [sensitive content hidden] gave us an informative tour of how Peek Pro website works and what it could do for our business. Once we committed to having a Peek Pro software + website, we were connected with a web designer and site programmer [sensitive content hidden]. This team of 3 were awesome! Creating this site was efficient, quick and we felt like they listened to what we asked for. We appreciated their consistent communication throughout the process and quickly accommodating any changes we needed. We are exciting to see our business grow by using the Peek Pro Software. It is making our business run efficient and giving us data for future growth.

As of now we see nothing we don't like about this software. We love it all!

Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!

There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.

We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Not optimized for Android tablets or cell phones.

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Rental programs rely heavily on the support staff and ability to easily navigate. The superb support is what keeps loyal and the fact I feel my voice is heard for new features

The software currently lacks the ability to track service or hours of use for our product for maintenance but does allow to identify specific product at time of rentals

I switched to Peek Pro because they do not charge a monthly fee. I was tired of paying for services that were not creating conversions. They charge a percentage upon each sale which is little more than I already pay for PayPal or credit card fees.

The team at Peek has been very helpful in guiding me as I set up the widgets and helping me when I struggle with the back-end. Generally, it does everything I need it to do, with some minor adjustments and work arounds.

The reports aspect lacks manipulation. I wish that I could choose how to view bookings based upon guides, dates, and classes all at once.

They do not offer a subscription option so I have had to manually enter codes for all of my unlimited and package users.

It is not the best for what I do, but I hope the developers can clean it up so it better serves my needs and keeps booking easy for my clients.

It seems good during the demo, and seems intuitive to use, but it's actually a mess when you get past the surface.

I've had to contact them several times because they are charging our guests MORE than our account shows! This is incredibly damaging to my company's reputation - and a serious waste of my staff's time as we have to get on the phone with Peek, again and again, to try and get these issues resolved.

I have been looking for a booking software for the company that I work for for years. I have used a few but after a year I discontinued using it because they never met the needs of the business. Peek Pro is amazing. It is so easy to use and set up. I enjoy navigating through the process of booking tours as well as the back of house setting up tours. I can't wait to utilise it in its full capacity.

There has been a few glitches. In the beginning it kept saying that all tours were booked. I had a few people call me asking me if we have availability, because when they book online it says full. We rectified it. I still have some problems setting up new tour times and when I went to the support team I never got an answer back.

If this software did everything it claimed then it would be great. A lot of features require tedious work arounds and a huge amount of work on the back end.

Customer service are abysmal, without notice in the middle of the pandemic they switched to US opening times which meant as a UK customer we were left stranded with glitches and errors massively effecting our workflow.

Excellent Customer Service
Ease of use
Clean look, easy for customers to read
Multiple activity views
Versatile
Customizable

The system charges a percentage to my customers. This was the only reason I hesitated in the beginning, my market is very tight and I feared my customers would not like the increase in price. But they worked with me and my unique situation and I am confident it will be worth it.

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well.
- The migration and on-boarding to this software was very easy and seamless.
- The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise.
- The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software.
- Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved.
- The ability to create pick up zones with associated pick up times is an incredibly valuable function.
- The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction.

On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often.

For small businesses or businesses just starting out the fact that there is no cost to the business is awesome! The small Peek fee is passed on to the customer. The design, customer support and implementation is all done by Peek. That is awesome, and they actually answer their phones.

Like any software they each have small features from an end user that you would like to see. For example their app is only Apple compatible. Cool thing about Peek is that you can request something to be changed and added, and they pass those thoughts and suggestions on to their development team.

Easy to use and maintain. I can easily set up my availability and add and change products offered. I can easily add promo codes or delete if needed. I can easily see my sales for the month/year/custom dates. I rarely have to call customer service for help, the software is very user friendly. I can reschedule, refund full or partial, create personalized tours, and more all by myself, it's that easy. When I do need to call customer service, they are very helpful and fast. I love that they have the call back option so you don't have to sit on hold. I have been using this software for 7+ years and have been approached by many others but have stayed with Peek PRO because they are so easy and useful.

I honestly can't think of anything. I am very happy with Peek PRO.

Bundles has been very useful! Although, if the customer is paying later, you then have to cancel and re-bundle the activities when they do pay or have separate payments which is annoying. The reports are also nice. Splitting payments by ticket.

Biggest con is the lack of features. You can't split payments in the app. You can't split payments by cost (although by ticket is nice!). You can't apply a discount code after someone has already booked. You can't apply a code to a specific ticket type. In our community, people love booking last minute (under an hour), but the system only allows an activity to be booked 1+ hours in advanced or right up to the activity. Our activities are time sensitive and we don't want people booking under 30 minutes because there wouldn't be enough time for people to arrive and start on time. We'd like there to be an option of being able to book up to '30 minutes' (at least) before an activity starts. Also, we'd like to be able to close out 1 or more activities after at least 2 or 3 have been booked. As of right now, we can only close out the rest of our activities after only 1 activity has been booked. Finally, there is no way to create gift cards codes for a physical gift card. We have physical gift cards that customers can purchase in-store, but we have to set it up like a discount code instead of a regular gift card which ultimately messes with taxes.

It was super simple to integrate into my website, the onboarding and customer support team is fantastic.

They are still working on some features that i would like to utilize but plans are in place for these to be rolled out in future updates.

Peek is really easy for the user and our guests. The back-end took us a little bit of time, but honestly not much. And the guest experience is very simple!

I wish it had a couple of more customizable options - like discounts for specific tours instead of one overall discount code.

The Peek team made the software simple to launch. The ability for customers to book online in advance made an immediate impact on our business. We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.

We have both activities and rentals available on Peek, and we'd like to see some of the same features available for rentals that are available for activities. (For instance, being able to send a weather cancellation email to all customers with reservations for that day in one-click.)

I use this for rental boat booking and scheduling, which it does pretty well. Photos of the different products, and I like that I can set it up to send me a text when a booking is received. I do appreciate that the team went out of their way to try to make it work, and they are always reachable and willing to help.

We also have rental cabins and campsites, but Peek does not work for this, due to the way the program is written it is VERY difficult to make the software confirm to standard lodging practices (such as 11AM checkin-3PM checkout) it wants to change everything back to standard 9am to 5pm.

Ease of use, active development, cost, support, reporting, promo options

A few things are sent out prior to really solid beta where things are removed that were there previously, but they are added to development for improvements to come through soon

I liked that it allowed for multiple products to be combined and purchased at one time. And once we were assigned an account manager, the customer service was great.

I did not care for the calendar set up on the back end. We are a company with multiple resources and it was very cumbersome visually. They also did not have a waterfall feature when it comes to assigning resources. We also did not care for the reporting features of the software.