Peek PRO Tour Operator Software Erfahrungen

#1 booking software program.

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers.
If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

We did leave Peek and went to a different software company mostly because of the issues we had with the online waiver system and the split payment problems. I have heard that they have corrected some of theses issues, but we have not switched back because we are doing well with our current company

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

I am very happy with the entire process, from initial demo call, to onboarding and going live. It was a pretty quick and efficient process.

Spectacular! Once set up, it's almost too simple to use!

So far it has been quite a bit of work, but my clients say it's much easier than my previous set-up.

The software is great, customer support is phenominal

From the beginning support and ease of use were evident. Their app is convenient for myself and our employees.

Peek Pro has allowed the customization I need for my niche business. It is easy to use. They take care of the setup and follow up with you after the initial setup. They don't disappear after the initial setup. They had multiple "views" for the activities schedule. I was able to keep the custom trips I offer AND get the calendar view I needed. I am excited to keep working with them.

So far everything has been easy, great support and we are getting all the bugs figured out.

The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable.

Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!

Again, the customer support, ease of scheduling for our customers, ease of check in are all great! Highly recommended.

After volunteering for a well-known college senior business class project, the primary focus for business improvement was the need for a web-based reservation system that was customer friendly. Peek worked with me to make the customer experience with the reservation process as user friendly as possible. I have since received many unsolicited comments praising my website and reservation system. Mission accomplished!

I am the owner operator of Virginia Beach Horseback, the only destination in the United States where you can rent horses and ride down the beach on a resort beach. We tend to place in the top 5 websites for "Riding horses down the beach."

With this being said, it was a necessary business move to strategize a better way to capture more customers by making it easier for them to reserve online through our website versus only being available for phone calls and manually plugging in reservations ourselves. Within my first two month of using Peek Pro, our business saw a 30% increase in sales.

Now, not only do we have the advantage of people discovering us online and buying ticket, this has helped make it easier in reaching our full capacity during stronger seasons of the year. The setting up process if very simple and easy. Having things established on your website is all dealt with by the staff to ensure it's fully functional. Within a few hours time frame we were able to convert the company to the new reservation strategy, and it fortunately became a win-win for us in the long run.

I would like to say what really makes this company the only company of its kind, is the cell phone application that integrates with the desktop computers while phone calls are being answered and reservations are being plugged from the back end. My managers are able to see exactly what the schedule is and where new people fit and be plugged and chugged into the cell phone app, allowing my 20+ person staff at all times to know exactly what's going on. As an owner, it is important to know what you are making every day. The freedom of not always being on the job is necessary when thinking about the next best move to make when advancing your business. Whether on the job or not, we know exactly what we make in cash as well as credit card sales.

Hands down, I'm very happy with the service and speedy customer support responses. Alex Seidler is a great, well-spoken gentleman and I am glad to have crossed paths with him to convince me to try the service out. I recommend this to anyone who owns a reservation-based company. I honestly feel the internet is where all things are going these days. It is important to catch up with the times and Peek Pro can make it happen for you!

I did not like this software at all it was a terrible experience for me the overall make of the software was not for an Escape room and to be honest I don't know what company would be able to use this software.

So we now have two seperate programs, one for boats and one for lodging. They both handle their respective rolls but I wish I could get one that did everything. In short, if I only had boat rentals, or paddleboards or similar, it would be fine.

There are many times in business when you know you made the right choice and never have I felt that more often than with Peek Pro. We made the change from Zerve at about 4 years in business and roughly 2 years on Zerve, approximately 4 months prior to their mass-exit from the industry. We narrowed between many of the top tour ticketing software options and finally picked the winner...Peek Pro.

There were a number of major qualifiers for this, including ease-of-use for admin, guides and guests, integration, cost, reporting, promotions and a big one, development. With the exception of a few items that many of the systems, including Peek Pro, hadn't fully fleshed out, they hit high marks with more than enough and a big one was development. We love seeing that items on our list are being ticked off monthly rather than waiting years.

Customer support through the website tends to be quick and the FAQs are super helpful. Generally we can find most of what we need and have had very few glitches, more often than not they are tied to a wholesale or other integration, not specifically Peek Pro. Highly recommend!