Planyo Erfahrungen

This software is extremely customizable for any type of rental, whether it's a tangible item (e.g., renting cameras to the public) or a service (e.g., managing a vacation rental). The customer service is also excellent and support tickets are always answered very quickly.

Sometimes the software is actually too complicated and I find it difficult to navigate amongst different item management screens. At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that.

it works for the most part and bummer.

not user-friendly... I've put in 3 support tickets in the last week per the same topic and haven't hear back

Planyo has so many features, that every crazy idea we had could be done with few clicks in Planyo.

The pros are the cons: The complexity of the possibilities by Planyo gives you chances to "do a few clicks" here and there. You might end to not understand every detail the software offers you. So you really have to go deeply into it and try to understand the complexity behind Planyo. Some support pages are not updated at the same moment as the software has been.
We run into some hidden limitations (number of resources). Those limitations should be published open according to our opinion.

Great flexibility in pricing and setting up booking criterias using the pricing manager module. Our business is fairly unique to our location so we can't just use an off the shelf system. Easy to link to a website. Very clear calendar view. Very responsive customer service/technical support team.

To make the most of the system, you need to be quite technical and computer savvy so it's taken a lot of research and trial and error to get the pricing correct however there are options to hire a third party expert to set this up.

Easy to use and setup; logical and web based means access anywhere, including using the mobile app which is also handy

The only con for this software for our use is capturing the data taken from the booking system to put this into a rental agreement/contract is currently a manual process, though I'm sure there are ways around this that we haven't yet explored. Excellent bit of software though

The flexibility and the freedom for developers like me to integrate with a lot of apps. The application also has a lot of features that can be used by people who are not a tech-savvy as well.

The design can be better and more independent from the platform like Wordpress. It can be a good idea if you can be like another Shopify, but extensively for booking system online, that provides also hosting.

We liked it's simplicity and how easy it was for our staff to use it. Training was minimum and setting it up for our organisation was easy enough.

The rules/ conditions we had to put in place were not always easy to work out but i had technical support from Planyo so it worked!

Flexible timings, pricing rules, payment gateway integration, customer record management.
Easy to install and get running. Good set of resource and package customisation features.

Limited sometimes inflexible website integration, limited and complex calendar customisation. Occasionally buggy backend in terms of colour rules and logic events.

We can use this for multiple functionalities on the site. We don't have to purchase license for multiple functionality uses

I think we need to add more debug if we need to find out if there is an error from the software. More debug responses would be useful

I like it's Ease of use and it's performance and also i like the fact that i only pay when i make an online sale I also like the way i can make admin bookings free of charge

I Cannot make admin bookings on my smartphone This would help me as i am always on the move
Maybe that is a glitch on the App This is the only drawback i can find with the software

The customer service is very fast, friendly and clear. The back-end has improved a lot in usability.

Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough.

The simplicity of the management

some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet

Our company researched many many booking systems and only Planyo allowed us to meet the very specific needs we have; using their advanced integration we were able to create a system which not only matched our previous system but also enhanced it considerably too! The technical support offered is excellent too - we had countless numbers of questions & queries answered promptly with the exact answers we needed. I couldn't recommend Planyo enough!

Versatility. The number of options available is like nothing else on the market. You can really mould it to you businesses needs

Difficult to setup. I'm pretty tech savy but needed to employ a Planyo expert to get it setup. There's also the odd glitch that crops up every now & again.

The software is very easy to use and if you have time to read some faq and documents you will discover that is possibile to do as many things as you need ;)

The support is also very good and fast.

I think that a development for integrations will be much usefull for all kind of use. The process is well documented but is not so easy to understand if everythins is fine and is not easy for "non-tech" as the clients are. In general is not difficult but could be improved.

Easy to add cars and setup payment. Flexible in setup and notification. Handy CMS integration was critical for us.

Flexible can sometimes mean complex difficult tradeoff, however the support team is super responsive.

Planyo is so flexible it was able to do exactly what we needed. It has totally changed our business and automated our bookings, communication, banking and integrated our CRM and Accounts. Its like have 2 extra staff members.

1. The ease of creating accounts
2. Copying existing setups so we don't need to reinvent the wheel each time.
3. Web-based solution.
4. Third party integrations.
5. Custom reports

Though the pricing seems fair, we do spend a considerable amount of money on the product. And perhaps no fault of Planyo, I don't know, the training and documentation could be better. Maybe we just haven't spent enough time with it to know for sure. We've been using it for 5-6 years and it seems to meet our needs overall but a few users are unhappy - I suspect their unhappiness is because they are a Squarespace customer and Planyo doesn't integrate as easily as it does with WordPress.

Simple to use with much Options. It could be used for lot of different cases and so we only have to use one Tool for reservations and co.

The Design could be a Little bit more modern (maybe more flat design elements --> material design?)

I have been in the Travel Industry for over 15 years and this is by far the best reservation and booking software I have ever used.
1. Ease of use
2. Adaptability
3. Customer support
4. Third party intergration
It has really filled a gap in other software that was lacking

- great customer service
- virtually endless customization possibilities

- a bit complicated to use, but that's only normal given the level of customization