Zoho SalesIQ Erfahrungen

- The ease of use
- The accuracy of tracking
- The mobile and desktop App
- Wide possibilities of customization
- Easy screen sharing from within the chat window
- Audio call feature
- Very responsive technical support

- The desktop application is a slight resource intensive
- We can not well proportionate our Logo (too small)

It is a helpful tool that generates leads for us with the chat automation feature.

Its price, it costs quite the penny, but it's worth the investment.

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers.

I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ.

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

The administration menus are not very intuitive and before their most recent update the chat was not great looking.

The basic, even free version is good for basic chat and visitor traffic tracking.

Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features.

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Great to show you how many visitors you have on your site.

Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Easy to install and set up in the same day.

nothing the program does what we need it to do on a consistent basis.

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away.

We love that there is a mobile app so we can answer messages from customers away from the computer

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

like how easy it is to integrate it with your website.

The analytics that is sent to you to disclose patterns

The tracking and the automations like bots and smart triggers

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Ease of use, and visitor website analytics, free plan ti try out

a bit confusing to set up some features

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools.

Easy to use and very reliable. Have been using the software for over a year

needs a little more functionality but overall the system does what it was designed for