Timely Erfahrungen

Timely
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706 Bewertungen

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Timely Review
Bewertet am 20.9.2023
Very good software. You track all your tasks, all your windows. But then, it's quite possible to...
Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function.
Vorteile
Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports.
Nachteile
I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
User friendly
Bewertet am 18.8.2023
My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s...
My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely.
Vorteile
Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.
Nachteile
Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Poor product
Bewertet am 4.8.2023
Poor. Support wont refund a valid credit, what SaaS product does this?
Poor. Support wont refund a valid credit, what SaaS product does this?
Vorteile
N/A really. We used the functionality of the proud for time tracking.
Nachteile
Poor product experience. Have a valid credit and the company won't process a refund. Don't recommend.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Good system but expensive & no important new features
Bewertet am 4.8.2023
Vorteile
Ease of use Consultation forms Features at the time offered more than other systems
Nachteile
Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Have been working with Timely for over 6 years
Bewertet am 21.8.2023
They are great to deal with, overall would definitely recommend them as a salon software company.
They are great to deal with, overall would definitely recommend them as a salon software company.
Vorteile
For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.
Nachteile
A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Lans Artistry
Bewertet am 18.8.2023
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are...
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are already so many additional costs for a small business and this is just one of many systems I need to use.
Vorteile
It is user friendly, has a nice interface and a lot of useful features
Nachteile
I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.
In Betracht gezogene Alternativen
Kitomba Salon and Spa SoftwareGründe für den Wechsel zu Timely
Price and system capabilities and features.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing booking system
Bewertet am 4.8.2023
Fantastic & the team are always really helpful
Fantastic & the team are always really helpful
Vorteile
Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability
Nachteile
Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
L’Reigns Hair Salon
Bewertet am 4.8.2023
Vorteile
I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out
Nachteile
I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
How Timely works for me
Bewertet am 9.8.2023
Great software, easy to use and helps the everyday running of the salon run smoothly....
Great software, easy to use and helps the everyday running of the salon run smoothly....
Vorteile
I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....
Nachteile
The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A solid 12/10
Bewertet am 4.8.2023
Mostly time management! Its also very easy to add to your website and allows clients to book their...
Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well!
Vorteile
I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!
Nachteile
Im happy with everything Timely has to offer, I havent had any issues with it!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Timely Software reviewed by a Software Extremist
Bewertet am 27.5.2021
Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and...
Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.
Vorteile
The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.
Nachteile
Needs a strong set of reporting filters added to enable segmented marketing.
Warum Timely gewählt wurde
I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.Gründe für den Wechsel zu Timely
I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.Antwort von Timely
Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x
- Branche: Industrieautomation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Timely review
Bewertet am 9.6.2024
Vorteile
Neatly done and can accommodate you in timely manner
Nachteile
Sometimes loading problem or it is just the network error.
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
By far, the most easy, stress free system!
Bewertet am 18.8.2023
Vorteile
Easy to use, helpful and support staff. Stress free system
Nachteile
Some times when cashing up. It logs itself out at times when cashing up.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
CM Dell
Bewertet am 14.8.2023
Would like better phone contact with customer service.
Would like better phone contact with customer service.
Vorteile
Calendar, message reminders for clients
Nachteile
It's time consuming to go into the client to delete or change. I'd like to be able to quickly scroll through and then return back to where I was not back at the A's
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Easy to use
Bewertet am 14.8.2023
Vorteile
Very easy to use! I love all the customisations you can do and the customer service is very responsive.
Nachteile
I do find the pricing is a little expensive, especially for a solo operator of a small business.

- Branche: Internet
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
The revolution of my business
Bewertet am 6.7.2023
The ability to send automatic reminders to my clients has greatly improved timeliness and reduced...
The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers.
Vorteile
I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized!
Nachteile
My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Timely review
Bewertet am 14.8.2023
Easy to use for clients & myself. Orderly & enjoy using it.
Easy to use for clients & myself. Orderly & enjoy using it.
Vorteile
Colour coding appointment. Having history on client & suggestions to book again
Nachteile
Being able to stop clients moving small appointments to other days eg fringes trim
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Highly recommend for small business
Bewertet am 9.8.2023
Vorteile
Ease of use. One stop shop. Staff can easily navigate the functions and pairs well with XERO and most clearing houses
Nachteile
The simple reports. I wish they were more in-depth and had additional features.

- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Great for allowing clients to book in with you!
Bewertet am 2.6.2023
Vorteile
Awesome tool for letting clients book in with you automated.
Nachteile
Little costly but on the whole does a good job

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
I highly recommend Timely as a top-notch software for managing time and enhancing productivity.
Bewertet am 25.2.2023
Timely is an excellent software that helps individuals and teams improve productivity, save time,...
Timely is an excellent software that helps individuals and teams improve productivity, save time, and streamline their workflow. Its ease of use, detailed analytics, and seamless integration with other productivity tools make it a must-have for any business looking to boost its productivity. I highly recommend Timely to any digital marketer looking for an effective time management solution.
Vorteile
The software offers an intuitive interface that makes it easy for users to access all the features and functions. The platform allows seamless integration with other productivity.
Nachteile
No cons from my side. I would like to add that Timely's analytics feature provides detailed insights into the time spent on tasks, projects, and clients. These insights enable users to make informed decisions and optimize their productivity.

- Branche: Logistik & Lieferkette
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy way to rezervations
Bewertet am 29.7.2022
Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support....
Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.
Vorteile
It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.
Nachteile
It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.

- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great customer service, flexible plans to suit all our needs
Bewertet am 24.10.2017
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book...
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.
Vorteile
The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.
Nachteile
It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Streamlined our business and saves time!
Bewertet am 9.4.2015
We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted...
We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients.
Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%).
We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner!
The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too!
No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one.
We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business.
The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!)
I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful.
Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent!
PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner.
Antwort von Timely
Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-)
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
not there yet guys!
Bewertet am 22.4.2017
I've used timely for a while, fantastic until you discover another system,
I was happy with Timely...
I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me
so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue.
thanks Timely peeps
Vorteile
easy to set up and use
Nachteile
lacks functionality
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Intuitive cloud based software that's easy to use and goes with your business.
Bewertet am 6.7.2016
I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know...
I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).
Vorteile
Automatically sending out reminders via email and text makes me more profitable with less downtime.
Online booking is like having someone book all your appointments for you, except without the cost.
And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.
Nachteile
The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in.
I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.