7shifts Erfahrungen

7shifts makes scheduling easy with a copy to next week feature that allows scheduler to mimic previous weeks schedules.

the repeating schedule feature makes scheduling kinder - allowing staff to set a weekly schedule of availability.

the chat and announcements feature lets communication flow without messier emails and texts.

the app-based time off submissions really simplify and streamline a formerly archaic system that was easy to screw up with paper notes, emails, calendars, notebooks.

the shift pool empowers staff to make last minute changes to their schedules or pick up extra work.

there's a lot of neat features that you have to pay extra for like an events calendar and labor to sales based scheduling.

A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

7Shifts has a clean website that is easy to use when it is up. The best thing about the software was how it worked before they updated the system to be unusable and increased their prices by almost 600%.

7Shifts' new tools are not thoughtful and don't work with other systems. They have overhauled their system and the new system consistently has issues that make the website and apps unusable. Additionally, the regular system crashes come as 7shifts went from a very reasonable a month depending on the size of your business, to $57 for what we were paying a month for previously. Poor support along with a "Sorry! You are SOL" way of doing business makes 7Shifts a must avoid. Every update from 7Shifts has also included problem after problem. While the system to sign up for their service never goes down, the apps and website are now regularly unusable.

team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI

Some of the features are a little hidden

Responsiveness. Ease of use. Employees not complaining for once!

With scheduling, we have staff that want to have the same recurring shift week to week. This changes often so having a template for a time period versus just a person is proving difficult. Staff keep saying "but I thought that was my shift every week?" What's happening is, they offered their shift to someone else so when we copy the prior week to a new week, the wrong employee gets assigned the shift. This is getting hard to manage.

Need the ability to print out day schedules the same way weekly ones look. We print our schedules out daily and assign breaks from them plus we leave notes about the day. Currently the only option to print a day view is in list mode and that does not show you visually where holes in scheduling are. We did find a way around it by printing the day view from the manager dashboard but that prints out the website not just the schedule.

We close out pay periods but they are still just sitting there as open, so that's confusing.

I wish we could name our group chats and create multiple versions with the same people. We like having group chats around topics to keep messages separate and easy to reference.

Quick and easy to create, copy, and adjust schedules.

Nothing really. To nit pick 7shifts.com should have the login screen on the home page rather than just be about signing up.

Ease of use, customer service, speed, responsiveness, price, does exactly what we were looking for.

Can't think of a con...just a great program

I love everything 7shifts has to offer. Especially the ability to add tips into the system. The system we used prior to 7shifts didn't allow tip ands isn't connect to our payroll server. This has been a great help!

I do wish I could see an entire month of shifts instead of just a week at a time. We are a smaller organization so we have less employees than most.

Easy to use, if I have questions the response is quick

I don’t feel like there’s anything I dislike at the moment

With this application, I can easily and comfortably plan my studies.

There is no edit button. Therefore, a report must be completely deleted and rewritten if there is an error.

- Very Short Learning Curve
- The App is very stable and accurate
- Our staff enjoy using the app and don't see it as a burden, but a convenience
- With our package, the app is feature-rich without bloat.
- Developers listen to the community and add value as often as possible.

As with any software development, some features that would be useful for you may take time if they are more niche use cases.

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Not everything you need to do is on the mobile app or sometimes hard to find.

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great

The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

The programme is incredibly intuitive and user-friendly. We appreciate that they consider our suggestions and make adjustments when necessary. It's simple to coordinate team communications and monitor employee feedback. It makes life very simple because it connects to my POS system, and the combined reports from both platforms help me better understand my business. Toast is integrated into our system, so I can also compare schedules to actual labour. Ask every possible inquiry about any software platform to ensure that it is a good fit for your company. We really like 7shifts, and we want to keep using it and looking into the additional add-ons they offer.

When making and printing a schedule, I wish there were some extra features, as well as a choice to display details for events that day. In comparison to its rivals, the pricing is exorbitant, and the extra fees for add-ons are inconvenient. In the past, there have been technological issues that cause us to lose our log-in information and struggle to regain it. The addition of screen rotation functionality would, in my opinion, present the app with its greatest opportunity.

The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule.

Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands).

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

I like that I can use it on my phone or computer!

Sometimes the publishing gets confusing and I can’t find workers when I need them

It's a really nice layout, it has thought of just about everything you could possibly need to use the software for. I have personally found it very useful for looking up the contact information of my coworkers and keeping track of request off time. For people like servers who constantly drop/add/trade shifts with other people, there is a useful feature to do that as well.

It logged me out when I changed phones, don't think that's necessary to protect information on this kind of app, but was easy to recover password. Overall a very minor con.