Hotjar Erfahrungen

The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.

It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.

Very easy to set up tracking code, create heat maps, and start visit recordings. The analytics are easy to understand (clicks, cursor movements, and scrolling).

There's really not much to complain about. It is a bit of a pain to constantly restart recordings or create a new heatmap, but Hotjar has recently announced that recordings will now be continuous. A big improvement!

It does what it is supposed to do. It shows where users are clicking on your site and gives good detailed information on how users interact with your site.

It is a little creepy and any active tracking makes the site a little slower. Some users feel their privacy is violated and report it.

Hotjar was great for our company because it was simple to integrate into our user platform. This made it easy for customers to give feedback on our services whenever they wanted to. In addition, it was an excellent tool for creating surveys.

At first, Hotjar was not that easy to use. I took time to learn how to use the software. Furthermore, it lacks some features for the creation and design of surveys.

User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including heatmaps, session recordings, and polls.Easy to use: Hotjar has a user-friendly interface that makes it easy to set up and use, even for users who are new to web analytics.Customization: Hotjar allows you to customize your tracking and feedback tools to suit your specific needs and goals.Integration: Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics.Affordability: Hotjar offers a range of pricing plans to suit different budgets and needs, including a free plan for small websites.

Data privacy: Some users may be concerned about the data that Hotjar collects and how it is used.Limited functionality: Hotjar has a range of features, but it may not have all the advanced functionality that some users require.Limited support: While Hotjar offers online resources and a knowledge base for users, it may not provide as much personal support as some users would like.Dependence on cookies: Hotjar relies on cookies to track website visitors, which means it may not accurately track users who have disabled cookies in their web browsers.Resource-intensive: Hotjar's tracking and feedback tools can be resource-intensive, which may impact the performance of your website.

Hotjar is very easy to use, and I get data insights delivered to my inbox every morning. I like the way we can easily implement popup surveys and data gathering without technical intervention.

I would like greater integration with our core data.

Hotjar integrates well with CRMs to track behaviors. We have Hotjar integrated to Hubspot for a few of our clients. We ran an ad campaign for hiring and our clients were able to determine how high the intent of an applicant was based on the time spent on their site. This determined interview priority! Our clients were amazed by the data they could see!

Honestly, we love Hotjar! Once we implemented it once, it became easy to use on other sites!

Great way to track who's on your site and learn more about them. The info helps tailor the content.

I never could get the data to sync with my email system despite following all the steps several times

I really like how easy to use it is, its so simple and fast to start tracking users on your site. In my experience, the best app for it.

Its a paid app, but it has a free version so you can start.

I really like the purpose of Hotjar. It's a platform that helps a lot with insights and perceptions of the user experience in our websites, and it helps us to improve our design and ux experience

I believe that the usability of the platform is a little confusing, sometimes it is difficult to find the information we are looking for. It could also provide highlights of the analyzes collected.

The support team and user interface of Hotjar are first in class. Over the last 5 years I have seen the product grow to become an industry leader. It is easy to implement and execute on the insights gained with Hotjar. I used full hearty recommended this product to everyone I have met.

On November 25th, their pricing policy update also impacted us legacy account holders. It used to be that you paid per Organization. Ie if your Organization had 4 sites you would be pay for 1 account. Also if you were a old customer you maintained your original terms. However with the move to Billing v2, it is now changed to per site and new terms. What does this mean, a minimum price increase of 400%. Example old rate of 9 EUR for Plus was applicable to all sites within that organization, if that organization only had 1 site then 9 EUR, now it is 39 EUR. Obviously the more sites / higher the tier upgrade you have the higher price increase.

Unfortunately this is not a pricing policy I can endorse and hence want to make it very clear that I no longer support Hotjar. It is an abusive pricing policy change.

While the pricing is a matter of perspective, I do believe Hotjar still provides great value, it unfortunately shows a change in attitude towards their customer based who have helped develop all their years. Today it might just be pricing, but what is next? No more customer support similarly to how Facebook does it.

- Can actually record user's sessions and accurately identify the same user who is using the site/app after a certain duration
- The dashboard is seamless.
- Allows categorization based on events and tags.

- Sometimes, when trying to hide the private information of a customer, it went overboard and aggressively hid a lot of information which was part of the app itself and not the customer's data. This led us to not have an accurate depiction of the app state for the customer.

Great analytics tool.
It records the sessions of people who visit your site - great information if you're looking to improve e-commerce conversions or design behavior.

I don't have much to suggest. It was easy to install the script onto my site.
I do wish they'd make it easy to filter out my own device though - you have to manually filter out your own devices, which clouds the data.

Years ago I had a website (show-my-homework) that was taken from me with force. I am Romanian and in Romania no matter what you work, the authorities will force you to surrender your wealth and work to those that use the muscles and not the brain. I worked to this website for 5 years and 2 years I had on this website hotjar. Hotjar was saying to me who comes to my website, who reads my website, who wanted to learn, who clicks etc. Hotjar is very good and I love Hotjar for this.

To make a heatmap with hotjar you have to wait for 1 day. This is not good, but after 1 day you will have a very good heat map. I do not love hotjar because you have to pay good money if you use it for 2 weeks :)

We love running heatmap tests of pages whenever we make changes to our website. We compare these tests to former versions that we've ran. Heatmaps offer amazing insight to where the user clicks, scrolls, or mouses over. This gives you a good idea on how the user interacts with your site.

Limited functionality unless you upgrade to the top tier account. We also aren't able to track our interactive experiences. I also wish the recordings had more filterable options so you could find specific experiences.

We switched from CrazyEgg to Hotjar over a year ago, and haven't looked back. At the time, CrazyEgg didn't offer user videos (videos of people using our website) and Hotjar did, so we switched over.

What I love most about Hotjar is that it's not just providing insights about how our users click and scroll via heatmaps, but I can gather more qualitative data by setting up polls or video recordings as well.

The "share this heatmap" feature (where I can get a unique link to a heatmap that I can share with anyone on my team -- regardless of if they have access to Hotjar or not) is super handy as well. It helps me collaborate with our user researchers or send data to other teams (I sit on the web marketing team) when I find insights that they'd find valuable.

I wish I could have more flexibility with the design and branding of the polls. The few times I've added one to our website, it looks a little frankenstein-y in comparison to the rest of our design.

That it's simple and easy to use, implementation literally takes a minute. The great thing is that you have so many tools in one place, heatmaps, recordings, surveys and more.

Sometimes when you generate a heatmap of a long page, the screenshot preview gets cut in the middle and you can't really see data of the lower parts.

Hotjar is something we were looking from very long time, my most favorite option in hotjar is heatmaps as it gives us the idea about which section of website is performing well and where we need to work. It help is to improve overall user experience

Ok, as the things is in hotjar we were not able to create funnel in Angular website it doesn't read the form data in it.

We were struggling to see why some of the pages had an abnormally higher bounce rate, using Hotjar's services we were able to pinpoint the issues caused because of UX/UI apps

All happy here with the product, the team is quite satisfied with the reports we have received from Hotjar and we're the progress filter through Google Analytics, so quite satisfied!

We used Hotjar in my company when we were working on a beta version of our product. It helped track what users were clicking on and areas they spent time on the most.

It was hard to differentiate the hotjar feedback widget from our existing comment form so some of our users left comments with the hotjar feedback widget.