--- description: Ausführliche Erfahrungsberichte zu Sharpen mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Sharpen mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sharpen Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Sharpen](/software/101875/voice) # Sharpen Canonical: https://www.getapp.de/software/101875/voice Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/101875/voice?page=2) > Sharpen ist das agentenorientierte Kontaktcenter, das dir dabei hilft, deine Agents zu priorisieren und die Kundenerfahrung strategisch zu verbessern. > > Bewertung: **4.4/5** von 48 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 48 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Sharpen - **Region**: Indianapolis, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 139,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Deutschland, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anruf-Tagging - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Bedarfsplanung - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging ## Integrationen (4 insgesamt) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.de/directory/289/ivr/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) ## Alternativen 1. [Bitrix24](https://www.getapp.de/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.getapp.de/software/91276/five9) — 4.2/5 (481 reviews) 3. [CXone Mpower](https://www.getapp.de/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Genesys Cloud CX](https://www.getapp.de/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.getapp.de/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Nutzerbewertungen ### "Accessibility" — 5.0/5 > **Tracy** | *28. August 2015* | Sport > > I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message. Fathom saves me a lot of valuable time and frustration and I love that. ----- ### "Fathom Voice" — 5.0/5 > **Tracy** | *22. März 2016* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone. > > **Nachteile**: That when I listen to my voicemail via email the red light doesn't clear ----- ### "We pay for this?" — 1.0/5 > **Mike** | *25. September 2015* > > Pros: Well, I can dial out.. I can get calls in... The "go fathom voice" web interface is a good attempt at something... it's a decent layout. Cons: It doesn't always show when someone's on DND or not. It doesn't always update at a reasonable time. I constantly have to refresh my webpage to be sure that it's up to date. I still haven't figured out HOW that when i'm part of a call group, and a call gets transferred to the group, that I can have my phone on DND, and my fathom voice set to "away" and a call come to the Que, and I suddenly have a missed call when I get back to my desk. Maybe create a desktop app that gives us a lists of the extensions and who's on the phone, and able to use it to actually control the phones as far as setting it to DND. If I set the phone to DND, I shouldn't have to set the web access /app to DND. If I set the webpage, or app, to DND/Not available, I shouldn't have to go do it on the phone as well. ----- ### "Fathom Rocks\!" — 5.0/5 > **Elizabeth** | *22. März 2016* | Rechtsberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful. > > **Nachteile**: Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone. ----- ### "Love the capabilities, and the customer service." — 4.0/5 > **Catharine** | *24. September 2015* > > PROS - BEST customer service. Very responsive, and work to resolve issues. Worked with another company before and had to deal with foreign customer service we were barely able to understand. Often had to sit on the phone for up to 6 or 8 hours before things were resolved. Love the dashboard where we can see who is on the phone before dialing our team. However, we have to refresh the screen - it is not real time on its own. CONS - Not an easy system to learn. It is very complicated. Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change. This being said, we have a fairly complicated routing pattern, so for something more straightforward, I'm sure this will be much easier for other companies. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/101875/voice?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/101875/voice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Strukturierte Daten