Fishbowl Erfahrungen

Finding a solution to our inventory tracking needs.

There are still somethings that could be implemented to better fit our business, but I am sure with time they will be available.

Inventory and parts/products are easy to access.

The accounting/integration process. Customer statements don’t accurately reflect their account status. Credits not included and can’t be applied per remittance.

There are two things I like most about Fishbowl: its versatility & customer support. Regarding versatility, it can fit a wide range of different needs specific to different business. Regarding customer service, the reps. are knowledgeable and they will stick with you patiently until your issues are solved & questions are answered.

The only con for Fishbowl would be that not everything in Fishbowl is intuitive. Staff must get training on how to use the Software. However, it's not difficult to learn, but you must know what you are doing.

the support system is very good and I only sent the screenshot for my fishbowl problem and the agent knows what is the cause of the problem

time difference, when I want to schedule a meeting or support assistant, I need to wait the time where the agent will be available to support me.

What I liked most about fishbowl, was it is user-friendly and has a clean look

Not many negatives come to mind. The software itself has so much more potential than we currently use it for.

We love the scalability and how the modules are integrated with one another increasing productivity and enhanced reporting functionality.

I don't like that it does not differentiate a reship purchase order with a drop ship purchase order from an item costing perspective. In other words, if I place an order for material from my supplier, and have them ship it to my customer directly, the cost impacts my AVERAGE cost of the inventory in my warehouse even though it has not been physically received in and mixed in with previously purchased inventory.

Fishbowl has been an absolute lifesaver as our business has grown. Our processes before were incredibly manual and analog, and therefore susceptible to a lot more human error. The time we're saving not having to manually comb through printed sales estimates to and then walk around the warehouse to see if we have the inventory on hand to fulfill it them is absolutely immeasurable. So many processes are automated which has drastically improved our accuracy and efficiency, and therefore our bottom line. If we weren't using Fishbowl, I'm certain our business would not have been able to grow at the rate it has, so I firmly believe the investment has more than paid for itself, and as far as I'm aware, we're barely even scratching the surface with its capabilities.

It's software, so it's going to have its bugs now and then. Fortunately any I've noticed have been a minor inconvenience at worst; nothing has caused our data to be inaccurate in any way. Otherwise, I wish modifying reports was a little more user-friendly. If I could easily add a specific filter to a report, I could be substantially more efficient.

Great for a small manufacturing company.

Not as robust for a large manufacture less options

The switch from BoxStorm to Fishbowl has been fairly seamless.

So far, the inventory valuation report is not able to filter by "tags" and the location.
The emailing PO option does not have a savable "standard" message.

The training was thorough and we felt well prepared to start using Fishbowl. The interface is very intuitive and easy to work with.

I would love to be able to have more customization features....like reporting; customizing the packing slips/invoices

Inventory management and ease of usez it also integrates with Quickbooks accounting.

Reporting, hard to find the reports you want

Simplicity and straightforward way to manage stock and shipments. The mobile app is great.

Lack of data collection. There is only one date I can put on a Sales Order. I want to be able to put PO received date, PO request date, commit dates, etc. to help me keep track of on time delivery and know where we can improve using KPIs.

I found it easy to understand and program

I found in the beginning, years ago when I started working with the customer support teams, I was able to figure out the answer and programming before the support worker and I taught them something. We were all learning together.

It serves the majority of our needs well for the size of our company.

Not user friendly for an Apple user. Some drop down menu gets hidden and Apple user is not able to select the options. We also can't manage inventory in our sales channels from Fishbowl which is a very big thing. Also the customer information management is lacking. Need to have company and also contact details separately and this needs to sync properly with Quickbooks.

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Can't fix mistakes made once something is fulfilled
Not all feature will work for company
The reporting could be better

What I like most about Fishbowl is that it is easy and effective to use when doing my job.

There are really not any cons that I can think of from the years I have used Fishbowl.

Fishbowl has sped up our process from ordering to sending out invoices to our customers. We used to do it by hand, and now Fishbowl automatically does it for me. It then sends it over to Quickbooks with a push of a button. It saves us so much time.

When Fishbowl goes down (doesn't happen often) it takes a long time to get help to get everything back up and running. I was recently on a phone call for 3 hours to get Fishbowl back up and running. I also wish Fishbowl could take the tracking numbers and push them over to QuickBooks. I also wish Fishbowl could use 2 or 3 email addresses instead of just 1 email. You can log more than 1 email address but not use it when sending emails or pushing over to QuickBooks. They still haven't figured out why one of my license's won't work on one of my computers. They told me after a long time I have to look into it on my end.

The support team is very knowledgeable and responsive!

I would love to customize reports on my own, make changes to the layouts, etc.

It only crashes every few days, which is an improvement over its previous versions.

They spontaneously change the terms of your contract mid term. Truly unbelievably awful business practices.