ThunderTix Erfahrungen

We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Once I did about an hour's worth of set up and purchasing, sent in our seating map, and uploaded our contact list, everything was really straight forward and intuitive. Not to mention, for moments where something might not be as clear, there's a unique amount of amazing documentation and videos provided by the staff that make it a lot easier for our volunteers. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it.

I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

Excellent. Easy to use platform, affordable and great customer service.

We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.

Overall it has been an excellent experience. We were forced to change horses in mid-stream during the pandemic shut down. After a lot of hunting, this was by far the best ticketing software I was able to locate.

Great to work with, support is rarely needed buy when it is they are quick to reply and take care of your issue.

I really couldn't fathom the level of attention we received from ThunderTix. We are a very small non-profit. But we were treated like we were their most important customer. They get our highest customer service recommendation. Fantastic.

Moving to ThunderTix has been one of the BEST decisions our theater has made. We had been using a very expensive ticketing software which was just too BIG for us. I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right!

Overall our experience is excellent. We are very happy with this product!

I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

We are an all-volunteer community theater. Thundertix allows us to concentrate on the performance instead of having to constantly worry about the back office functions. The software made keeping track of advance sales, season tickets and reservations very simple.

ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs.

I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn.

Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down.

If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

We use ThunderTix at our church to have parents register their children for Sunday Worship service(s). With COVID guidelines we feel this is a simpler way to meet social distancing and the cleaning factor of our computer KIOSKS. Both the pre school director and myself like knowing who will be in each service so that we can plan our teachers and class sizes. Parents have easily navigated our website to the link for ThunderTix and have been able to register their children.

I have a small business where I have to sell tickets online to reach my out of town customers. And being small, I need every dollar I can get to keep my tours going. I have been using other 3rd party ticketing sites, and I loose a lot of my profit to pay these big sites their 3+ percent fee for every ticket I sell. My tickets sell for $150+, loosing 3-4% of every tickets adds up quick and I got sick of it, searching for alternative. Then I found ThunderTix!! Hands down, ThunderTix beats all of those ticketing sites. I pay a annual flat rate fee, therefor I know exactly what my cost will be for ticketing. And when you break down the ThunderTix cost per ticket, we're talking pocket change per ticket! That means, I'm actually making money off of my tickets again!

But wait, there's more! I have full control of my ticketing options. I can upload my own logo design to every event. I can make my own color scheme for my invoices, that ThunderTix automatically sends to customers after a sale. I can add my own graphics on the "Print At Home" tickets that ThunderTix automatically attaches to the invoices. I can manually sell tickets on the phone if a customer calls me. The "I can's" can go on and on, you'll just need to sign up to see what I mean.

ThunderTix has a great shopping cart with a built in credit card transaction portal. No more adding ugly PAY HERE buttons on my website, I just enter my credit card company's info into the site and boom, I'm taking cards!! Everything on ThunderTix looks very professional to the consumer and is less hassle than those other sites. And customer service is A+++!!

My only con, is the coupon option. I only sell a limited number of tickets, so I am on the Starter Plan and I cannot offer coupon codes. Everyone likes to offer coupons codes to their customers, it would be nice to see the coupon option available for the Starter Plan subscribers as well.

Thank you ThunderTix for a great product and service!

ThunderTix has been the best decision we could have made! It is all easy to use, and the Support Team is quick to respond and meet your needs. They also are always taking suggestions from their customers about new features to introduce! (They even credit the customer when they do!) And the pricing is perfect for those of us who do not sell tickets year-round. You move to maintenance months/pricing until you are ready to sell again. I have been the sole contact person for our company since day one, and have never had a anything but positive experiences with ThunderTix!

First class implementation assistance and incredibly swift to react to any problems or issues that arise

ThunderTix is critical to our venue. Selling seats that our customers get to choose ahead of time is vital. Guests don’t want to drive a long way and not have a seat that works for them. The customer support is superior.

ThunderTix is very useful for us when we are setting up our events.

We are able to offer fair ticket mark-up costs to our customers compared to other ticketing platforms which charge way to much for their services.

Absolutely wonderful, from the research to the onboarding, setup to usage, has been seamless and with very few hiccups.

I compared several event management programs and sites. Thundertix is hands down the easiest to use. They give you the most value for your dollar.

It makes my ticketing process and sale process easy.