Atera

Ultimative All-In-One RMM Software für MSPs & IT-Abteilungen

Gesamtbewertung

4,6 /5
(295)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,2/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,5/5

95%
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295 Bewertungen

Marco
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tolles Werkzeug zu Kunden schnell und kompetent zu helfen

Bewertet am 15.3.2022

Vorteile

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile

Ich habe tatsächlich noch keine Nachteile erkannt

Troy
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Lightweight - Easy to Navigate - Decent integration

Bewertet am 17.7.2018

Easy management of hundreds of endpoints/customers.

Vorteile

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Nachteile

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Paul
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Mid-level RMM and PSA solution

Bewertet am 5.5.2022

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Vorteile

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.

Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Nachteile

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.

Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und Autotask PSA

Warum Atera gewählt wurde

LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Zuvor genutzte Software

Freshdesk und Join.Me

Gründe für den Wechsel zu Atera

The low cost was more appealing and the feature set looked like it was worth pursuing.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

And yes, the unlimited endpoints, is a HUGE draw for our customers.

Thanks again for your review!

Jason
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

It's great, when it works

Bewertet am 19.5.2021

It's been very helpful for assisting Agents with technical difficulties, but quite often I've had to resort to less favorable means of support because Atera simply would not allow me to provide support. Its a shame really.

Vorteile

It's an all in one IT solution to managing Computers, Tickets and much more. Very easy to use and understand.

Nachteile

It's buggy, when it works it works great, but in my environment, we've already migrated away from Atera as a Ticketing solution. We still use it for accessing computers remotely during the Pandemic, but unfortunately whether or not I'll actually be able to connect to these computers is a flip of the coin. Only seems to work 50% of the time.

Antwort von Atera Übersetzen auf: Deutsch

Hey Jason,
We are sorry to hear about the negative experiences you have faced while using Atera. We have looked into it, but were unable to find any support tickets from the msicorp.ca domain. It is probable that you are working as a third party with a different company.
Our support team is working 24/7 and can be contacted via live chat or email, and is always happy to answer any questions you might have, and iron out any of the issues you might be facing, be it connectivity issues or configuring the PSA side of things.

Greg
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera is Essential!

Bewertet am 14.12.2022

Could not run my MSP business without it.

Vorteile

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Nachteile

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

In Betracht gezogene Alternativen

Datto RMM

Gründe für den Wechsel zu Atera

Better value and functionality. More included features. Worked better

Antwort von Atera Übersetzen auf: Deutsch

Hi Greg,

Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow.

Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

Brandon
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great MSP Product

Bewertet am 24.3.2022

I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll.

That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!

Vorteile

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Nachteile

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

In Betracht gezogene Alternativen

Auvik, SolarWinds Service Desk, NinjaOne, Autotask PSA, LionDesk und Zendesk Suite

Warum Atera gewählt wurde

I needed something with more options, and functionality.

Zuvor genutzte Software

Spiceworks

Gründe für den Wechsel zu Atera

Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for the very kind and detailed review, Brandon!
You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish.
In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.

Jake
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Recommend to any IT admin or service company

Bewertet am 27.10.2020

Fantastic!

Vorteile

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Nachteile

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

In Betracht gezogene Alternativen

NinjaOne

Warum Atera gewählt wurde

Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

Gründe für den Wechsel zu Atera

Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

Kevin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best software for an SMB MSP

Bewertet am 9.7.2020

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Vorteile

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Nachteile

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

In Betracht gezogene Alternativen

N-sight und NinjaOne

Warum Atera gewählt wurde

Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Zuvor genutzte Software

Naverisk

Gründe für den Wechsel zu Atera

Ease of use, pricing model.
Grant
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera provides great value for the money

Bewertet am 4.2.2022

I've used Atera for almost six months and couldn't be happier. Very feature rich, and frequently adds helpful updates. A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

Vorteile

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Nachteile

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

In Betracht gezogene Alternativen

Kaseya VSA und NinjaOne

Warum Atera gewählt wurde

n-able could be a little too complex, and the per-agent licensing was getting very expensive. In addition, one of our techs accidentally deleted a location and there was no way to recover it.

Zuvor genutzte Software

N-sight

Gründe für den Wechsel zu Atera

Can't beat the integrations and the per-user pricing.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for the kind words, Grant!
We put a lot of work and effort into the GUI and seamless usage of Atera, and we are glad to see that they are being noticed.

David
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Atera is a good product

Bewertet am 13.12.2022

Vorteile

Remote Access, managing, licensing, price

Nachteile

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

In Betracht gezogene Alternativen

ConnectWise Control, SolarWinds Service Desk, Kaseya VSA und NinjaOne

Warum Atera gewählt wurde

Price, Connectwise was sold, frustrated with billing, support

Gründe für den Wechsel zu Atera

Price and gambled on quality, ease of use, learning curve

Antwort von Atera Übersetzen auf: Deutsch

Hi David,

Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features.

Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

Aaron
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product!

Bewertet am 17.12.2019

Vorteile

I like the price and the features that come with it. Especially the integration with Webroot!

Nachteile

It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.

Bhasker
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Cost effective product

Bewertet am 21.10.2020

Better than our old RMM specially with cost and features that is offered.

Vorteile

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Nachteile

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

In Betracht gezogene Alternativen

ManageEngine Endpoint Central

Warum Atera gewählt wurde

Solarwinds is expensive and complicated to use.

Zuvor genutzte Software

SolarWinds Service Desk

Gründe für den Wechsel zu Atera

cost wise and we are not deploying to a enterprise level, we are a small scale only.

Antwort von Atera Übersetzen auf: Deutsch

Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

Saad
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Most options available for a small MSP

Bewertet am 23.12.2019

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Vorteile

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nachteile

Nothing to Dislike but Lack of Linux agent is killing us.

In Betracht gezogene Alternativen

ConnectWise Control und NinjaOne

Warum Atera gewählt wurde

Price and ease of Use

Zuvor genutzte Software

ConnectWise Control

Gründe für den Wechsel zu Atera

Very easy to use, implement and cost-effective for a small MSP
Jason
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Perfect RMM Service for Internal IT

Bewertet am 2.3.2022

Vorteile

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Nachteile

Billing of third party applications does get confusing a bit.

In Betracht gezogene Alternativen

ConnectWise Control

Warum Atera gewählt wurde

Simplehelp just didn't have the wow factor or any additional features

Gründe für den Wechsel zu Atera

Atera pricing was just much better for my scenario
David
Gesamtbewertung
  • Branche: Informationsdienst
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best RMM for the Price - No options left out

Bewertet am 16.12.2020

Works great! Saves me a ton of time by automating a lot of my processes and allowing me to focus on the problem areas.

Vorteile

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Nachteile

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Pricing! I much rather pay a per technician lisc and add as many computers as I want in the software. Ninja wanted $3/computer. That is insane. I have over 500 pcs that I manage and that would be way too much.
Paolo
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great value for money

Bewertet am 22.12.2020

Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Vorteile

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great.

We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Nachteile

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

In Betracht gezogene Alternativen

Kaseya VSA

Warum Atera gewählt wurde

Too expensive.

Zuvor genutzte Software

N-sight

Gründe für den Wechsel zu Atera

More user friendly
Joseph
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Good foundation, but the ticketing and reporting needs to mature

Bewertet am 10.9.2019

Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Vorteile

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Nachteile

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Antwort von Atera Übersetzen auf: Deutsch

Hello, Joseph!

Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product!

Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks?

In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Steven
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Atera, the one stop, low cost, go to, for all your IT Managed Services needs

Bewertet am 11.4.2019

When we started our IT Managed Services business, we had gone with another vendor for PSA, RMM, and Remote Support. After spending thousands of dollars and wasting untold hours doing configurations, we thought that there had to be a better way. That is when we found Atera! I only wish we would have found Atera sooner because we would have saved so much time and money. It is clear that Atera was built from the ground up, by people who understand what it's like to run an MSP. We setup the free trial, then had Atera up and running in literal MINUTES. Seriously, in minutes we had the entire thing configured, with our branding and email and automated ticketing responses. Also, the fact that you are not charged for every agent has been such a blessing to our clients because that means that, we are able to put agents onto systems that we otherwise would not have. So, even system that only get break fix support, can now have an agent on them, which allows us to remotely troubleshoot them. This fact alone saves tons of money and time!
Bottom line, if you are a new MSP or even a seasoned provider, you will get a tremendous value from choosing or switching to Atera. One last thing I will say. Since Atera recently moved the entire platform over a Microsoft Azure infrastructure, they have been pushes out updates and improvements a breakneck pace!

Vorteile

Low cost of entry and low monthly cost
No cost for per agent
VERY easy setup
VERY easy to use

Nachteile

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Antwort von Atera Übersetzen auf: Deutsch

Thanks so much Steven! We truly appreciate your great feedback and are happy to say that we are continuing to make daily updates to make your experience even better!

Kevin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very Satisfied

Bewertet am 14.12.2022

Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Vorteile

It's easy to use, the script library is growing and very useful.

Nachteile

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Antwort von Atera Übersetzen auf: Deutsch

Hi Kevin,

Thanks for taking the time to review Atera. It is great that you find the platform easy to use and price-efficient.

Regarding viewing multiple remote monitors, this is not something that Splashtop offers. However, if you are on the growth or power plan, you have access to AnyDesk which allows you to do this.

KIRAN
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best automation and RDP to connect

Bewertet am 8.7.2020

Happy to work remotely to jump on any OS machine.

Vorteile

Best in remote access to connect any time and this is very easy for IT admin to jump on.

Always BEST CUSTOMER SUPPORT to take owner ship.

Nachteile

1. More integration and need more Knowledge base documents

In Betracht gezogene Alternativen

Zoom Video Webinars

Warum Atera gewählt wurde

Easy remote log in

Zuvor genutzte Software

Zoom Video Webinars

Gründe für den Wechsel zu Atera

Price
Mark
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Invaluable IT Management Tool

Bewertet am 19.12.2022

Great. Couldn't run biz without you...

Vorteile

Remote connectivity and alerting of critical mass on server infrastructure

Nachteile

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Antwort von Atera Übersetzen auf: Deutsch

Hi Mark,

Thanks for reviewing Atera - we are glad to hear that you find the platform "invaluable," and make full use of the alerting and remote connectivity capabilities.

If you are having issues with customer support or are disappointed with feature implementation, I suggest that you reach out to success@atera.com.

Donald
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best tool to break into the MSP arena

Bewertet am 22.3.2022

It has been 85% positive. It has allowed us to grow our business without bankrupting us in the process. It offers better than 80% of the features that the big solutions offer, at 10-15% the cost of the other solutions.

Vorteile

We love the white label branding and the assorted options to access our clients via multiple remote tools.

Nachteile

There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for the review, Donald! We are glad to see that you are enjoying using Atera and saving serious money while at it.
In regards to vendor integrations, please feel free to make suggestions on our features board, as well as functionality suggestions.

Peter
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera is a great option for RMM

Bewertet am 22.3.2022

Atera is the best cost benefit solution for MSP's RMM needs.

Vorteile

Price Model per Technician
Well Designed Interface
Well Designed Tool System
Responsive Atera Support

Nachteile

Would be great if they offered reasonable prices consulting services to understand and implement IT Automation / Patching / Scripts, etc.

Antwort von Atera Übersetzen auf: Deutsch

Thank you for the review, Peter.
While we currently do not have a dedicated consulting team, we do have a support department that can answer to your questions and give you advice, all for free!

Bob
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My Atera Experience

Bewertet am 19.5.2021

Overall experience with Atera has been a pleasurable and productive experience

Vorteile

I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive.

Nachteile

Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email.

In Betracht gezogene Alternativen

Spiceworks

Gründe für den Wechsel zu Atera

Some of the out of the box features
Abhinav
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Monitoring and Help Desk Management became easier!

Bewertet am 24.11.2022

Vorteile

We use Atera to monitor critical services running our servers used for web applications. The alert management helps us keep a track of any issues in our production environment.The alerts setup is quite easy and user friendly.

Nachteile

The patch management is a little bit complicated in terms of understanding ,deployment & management.It's quiet confusing at times, this should be resolved.

Antwort von Atera Übersetzen auf: Deutsch

Hi Abhinav,

Thanks for taking the time to review Atera. So glad to hear that Atera helps you track any issues, and makes your monitoring easier!

If you want more help with patch management, you should check out our Patching webinar (https://www.atera.com/blog/best-practices-and-automations-around-patch-management-in-atera/), or you can also reach out to support for some assistance.