Atera Erfahrungen

Atera

Ultimative All-In-One RMM Software für MSPs & IT-Abteilungen

Gesamtbewertung

4,6 /5
(377)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,3/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

96%
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377 Bewertungen

Marco
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tolles Werkzeug zu Kunden schnell und kompetent zu helfen

Bewertet am 15.3.2022

Vorteile

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile

Ich habe tatsächlich noch keine Nachteile erkannt

John
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Perfect Fit for Many Scenarios

Bewertet am 5.8.2022

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need...

The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Vorteile

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Nachteile

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Antwort von Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

We will definitely let our Support Team know that you've had a great experience - it will make their day

Graham
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Atera, a Strong Contender for anyone starting up an MSP-based business.

Bewertet am 18.12.2022

This software allowed me to operate in a computer support business during the last couple of years...

This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Vorteile

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Nachteile

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Antwort von Atera

Hi Graham,

Thanks for taking the time to leave this detailed review of the Atera platform.

We are very glad that you were drawn in by the pricing model, and that you like how often we release new features.

Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact.

Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future.

We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Brian
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Substantiated and unrivalled Remote Monitoring and Management Tool.

Bewertet am 28.11.2023

Vorteile

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Nachteile

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

Tim
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Great all-in-one integrated MSP/RMM service

Bewertet am 14.12.2022

I work with Atera for 12 years now and it is part of my company structure. So my experience is...

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Vorteile

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Nachteile

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

In Betracht gezogene Alternativen

Groundwork, N-central und MSP Manager

Gründe für den Wechsel zu Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Antwort von Atera

Hi Tim,

Thanks for leaving this great review.

It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform).

We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Flora
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Thorough and Ponderable Remote monitoring Tool.

Bewertet am 19.11.2023

The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly...

The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure.

Vorteile

It is easy to exchange files with the software.
We can monitor more than one devices simultaneously.
It has an easy to use interface.
The customer service is the best.

Nachteile

It has been well so far and no problems experienced with the software.

Antwort von Atera

Hey Flora,

It's fantastic to hear that Atera has been meeting your needs so effectively!

We're thrilled that our customer service has made a positive impression on you. Your satisfaction is our priority, and we're dedicated to providing the best support possible.

While it's great to hear that you've had a seamless experience with our software so far, should you ever have any suggestions, questions, or encounter any new needs in the future, please feel free to get in touch. Your feedback helps us maintain and improve our service standards.

Thank you for choosing Atera and for sharing your positive experience!

Konrad
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera & My Bussiness

Bewertet am 5.6.2023

It suites my bussiness to the tee and saves me time when it come to supporting my clients machines.

It suites my bussiness to the tee and saves me time when it come to supporting my clients machines.

Vorteile

All my machines ready for remote support.

Nachteile

Some machines and the agent gives issues.

Davis
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Our Damned and Ostentatious IT Monitoring system.

Bewertet am 16.11.2023

We love the fact that With the toolwe can monitor more than one devices at no any extra costs.

We love the fact that With the toolwe can monitor more than one devices at no any extra costs.

Vorteile

Efficient server monitoring.
It helps us attend to our network issues so quickly.
We can monitor more than one device simultaneously at no extra costs.
The interface is easy to use.

Nachteile

So far so good ,it has not given us a reason to dislike.

Antwort von Atera

Hey Davis,

We're delighted that our interface has contributed to an easy and efficient experience for you!

The ability to quickly address network issues and monitor multiple devices simultaneously without additional costs is exactly what we aim for.

We're thrilled that Atera has met your needs without giving you any reasons for discontent.

We're delighted that our interface has contributed to an easy and efficient experience for you.

Michael
Gesamtbewertung
  • Branche: Vermögensverwaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Fabulous and trustworthy Remote Monitoring and Management Software.

Bewertet am 28.11.2023

Vorteile

It's user-friendly and easy to navigate.It enables ease to provide our customers with remote support.It makes it simple to access and control remote networks and devices anytime.

Nachteile

It's the right solution for remote monitoring and management of remote networks, devices and customers thus I haven't experienced anything regrettable when using it.

Raymond
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

This is what you need.

Bewertet am 16.10.2023

Vorteile

The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it!

Nachteile

There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust.

In Betracht gezogene Alternativen

TeamViewer, LogMeIn Pro und AnyDesk
Adeyemi
Gesamtbewertung
  • Branche: Vermögensverwaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The King of Remote Monitoring and Management

Bewertet am 27.11.2023

Atera makes our work easier and gives us impressive experiences every day.

Atera makes our work easier and gives us impressive experiences every day.

Vorteile

Atera surpasses our expectations because it is very reliable.
It is the most incredible tool for remote monitoring and also management.

Nachteile

Remote monitoring and management has been made smooth and effective by Atera, which is a flawless tool.

Brian
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Impressive features.

Bewertet am 14.12.2022

Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to...

Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Vorteile

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Nachteile

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

In Betracht gezogene Alternativen

N-central

Warum Atera gewählt wurde

Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Gründe für den Wechsel zu Atera

Didn't have as many features and charged per node not user

Antwort von Atera

Hi Brian,

Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow.

Regarding any glitches or display issues, please reach out to our Support team about this.

As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

Jake
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Recommend to any IT admin or service company

Bewertet am 27.10.2020

Fantastic!

Fantastic!

Vorteile

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Nachteile

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

In Betracht gezogene Alternativen

NinjaOne

Warum Atera gewählt wurde

Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

Gründe für den Wechsel zu Atera

Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.

Antwort von Atera

Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

Kevin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best software for an SMB MSP

Bewertet am 9.7.2020

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the...

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Vorteile

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Nachteile

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

In Betracht gezogene Alternativen

N-sight und NinjaOne

Warum Atera gewählt wurde

Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Zuvor genutzte Software

Naverisk

Gründe für den Wechsel zu Atera

Ease of use, pricing model.
Aziz
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Atera Review

Bewertet am 22.8.2019

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all...

Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Vorteile

The amount of features for the price is hard to compete with.

Nachteile

The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

In Betracht gezogene Alternativen

TeamViewer

Warum Atera gewählt wurde

Samanage and Logmein Central were a more expensive alternative. Logmein was also raising prices. Atera was able to replace both products.

Zuvor genutzte Software

SolarWinds Service Desk

Gründe für den Wechsel zu Atera

TeamViewer is a much more expensive alternative.
Benjamin
Gesamtbewertung
  • Branche: Metallabbau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Helped us dramatically streamline IT Support

Bewertet am 14.12.2022

Vorteile

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Nachteile

Additional Atera features are only available as an additional subscription.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Pricing and additional value with discounted 3rd integrations.

Antwort von Atera

Hi Benjamin,

Thanks for taking the time to review Atera. So great that the platform has helped you streamline your IT support, thats our goal!

Regarding new features being available for additional subscriptions, this is a company decision. However, you are always welcome to reach out to success@atera.com to give us this important feedback.

Greg
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera is Essential!

Bewertet am 14.12.2022

Could not run my MSP business without it.

Could not run my MSP business without it.

Vorteile

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Nachteile

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

In Betracht gezogene Alternativen

Datto RMM

Gründe für den Wechsel zu Atera

Better value and functionality. More included features. Worked better

Antwort von Atera

Hi Greg,

Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow.

Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

Dan
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Atera User

Bewertet am 31.3.2022

Its been great from day 1. Support and training and all the questions i had got answered quickly.

Its been great from day 1. Support and training and all the questions i had got answered quickly.

Vorteile

I liked the features patch management and remote control using Splashtop the best.

Nachteile

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Antwort von Atera

Thank you for the kind review, Dan!
We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

Joseph
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Good foundation, but the ticketing and reporting needs to mature

Bewertet am 10.9.2019

Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch...

Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Vorteile

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Nachteile

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Antwort von Atera

Hello, Joseph!

Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product!

Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks?

In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Carmi
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Atera helps us help our clients

Bewertet am 19.12.2022

We are happy overall with Atera. it really suits our purposes

We are happy overall with Atera. it really suits our purposes

Vorteile

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Nachteile

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

In Betracht gezogene Alternativen

Zoho Social

Warum Atera gewählt wurde

cost

Zuvor genutzte Software

SolarWinds Service Desk

Antwort von Atera

Hi Carmi,

Thanks for taking the time to review Atera.

Great to hear that Atera is helping you serve your clients, by using remote support and file sharing.

If you are interested in more reports, you can find advanced reporting on our 2 higher subscriptions. For more info, please reach out to success@atera.com.

matthew
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A great value on an RMM Swiss Army Knife

Bewertet am 14.12.2022

I was happy to see the faster alerts happening. Feature improvements keep coming on a regular...

I was happy to see the faster alerts happening. Feature improvements keep coming on a regular basis. I have a pretty basic need with the software, so there are plenty of features I don't use. However the price keeps increasing for me because of these new features... most of which I don't use. Eventually the price increases may drive me to look for alternatives with "just what I need".

Vorteile

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Nachteile

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Antwort von Atera

Hi Matthew,

Thanks for taking the time to leave this review of Atera!

So glad to hear you like the alerting and self-healing available in threshold profiles. Additionally, its great that you are taking advantage of the shared script library.

Regarding your remote access feedback, please add this to our features board - it is a great suggestion.

We understand what you are saying about the price increase. If you have more concerns, please reach out to success@atera.com so we can go over everything.

Kevin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very Satisfied

Bewertet am 14.12.2022

Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera...

Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Vorteile

It's easy to use, the script library is growing and very useful.

Nachteile

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Antwort von Atera

Hi Kevin,

Thanks for taking the time to review Atera. It is great that you find the platform easy to use and price-efficient.

Regarding viewing multiple remote monitors, this is not something that Splashtop offers. However, if you are on the growth or power plan, you have access to AnyDesk which allows you to do this.

KIRAN
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best automation and RDP to connect

Bewertet am 8.7.2020

Happy to work remotely to jump on any OS machine.

Happy to work remotely to jump on any OS machine.

Vorteile

Best in remote access to connect any time and this is very easy for IT admin to jump on.

Always BEST CUSTOMER SUPPORT to take owner ship.

Nachteile

1. More integration and need more Knowledge base documents

In Betracht gezogene Alternativen

Zoom Events and Webinar

Warum Atera gewählt wurde

Easy remote log in

Zuvor genutzte Software

Zoom Events and Webinar

Gründe für den Wechsel zu Atera

Price
Frank
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

If you want a good RMM

Bewertet am 14.12.2022

Great Product, only ever had to use support 2 times (in the early days), very reliable

Great Product, only ever had to use support 2 times (in the early days), very reliable

Vorteile

ATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)

Nachteile

Some options are in a place where I would suggest is not logical, but once you navigate around it, it's ok

Antwort von Atera

Hi Frank,

So happy you find Atera a "good RMM," that is easy and reliable.

And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better!

Thanks for being a valued member of the Atera community!

Mark
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Invaluable IT Management Tool

Bewertet am 19.12.2022

Great. Couldn't run biz without you...

Great. Couldn't run biz without you...

Vorteile

Remote connectivity and alerting of critical mass on server infrastructure

Nachteile

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Antwort von Atera

Hi Mark,

Thanks for reviewing Atera - we are glad to hear that you find the platform "invaluable," and make full use of the alerting and remote connectivity capabilities.

If you are having issues with customer support or are disappointed with feature implementation, I suggest that you reach out to success@atera.com.