--- description: Ausführliche Erfahrungsberichte zu Front mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Front mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Front Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Instant Messenger & Chat Software](/directory/320/instant-messaging-chat/software) > [Front](/software/102177/front) # Front Canonical: https://www.getapp.de/software/102177/front Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.getapp.de/software/102177/front?page=2) > Front bietet eine einfache Möglichkeit für Teams, E-Mail-Posteingänge (Verkauf @, Support @, usw.), Chat, soziale Medien, SMS-Nachrichten in einer einzigen kollaborativen Plattform zu verwalten > > Bewertung: **4.5/5** von 286 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 286 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Front - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 25,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Indien, Irland, Italien, Japan, Kanada, Luxemburg, Mexiko, Monaco, Neuseeland, Niederlande und 11 weitere ## Funktionen - @mentions - AI Copilot - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufüberwachung - Anwendungsmanagement - Archivierung & Aufbewahrung - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement ## Integrationen (94 insgesamt) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... und 79 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Instant Messenger & Chat Software](https://www.getapp.de/directory/320/instant-messaging-chat/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [E-Mail-Programme](https://www.getapp.de/directory/306/email-management/software) - [Produktivitätssoftware](https://www.getapp.de/directory/330/productivity/software) - [Collaboration Tools](https://www.getapp.de/directory/335/web-collaboration/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "A Great App for Unifying and Streamlining your Communication Workflow" — 4.0/5 > **Nic** | *1. April 2019* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome\! > > **Nachteile**: There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members. > > Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication. ----- ### "Front User Experience Review" — 5.0/5 > **Adam** | *9. November 2024* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ease of use and a wide variety of functionality. > > **Nachteile**: Crashing issues when email threads get really long. > > It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective. ----- ### "One of the worst email applications I've ever used" — 1.0/5 > **Verifizierter Rezensent** | *2. April 2018* | Marketing & Werbung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer. > > **Nachteile**: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now. ----- ### "Want to save money with emails? Front." — 5.0/5 > **Rafael** | *26. September 2024* | Bankwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information. > > **Nachteile**: While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module. > > My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company. ----- ### "If you have multiple teams managing emails daily, Front is for you." — 5.0/5 > **Tim** | *13. November 2023* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending. > > **Nachteile**: The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work. > > Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.getapp.de/software/102177/front?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/102177/front) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten