Front

E-Mail-Management-Software und gemeinsamer Posteingang für Teams

Gesamtbewertung

4,5 /5
(253)
Preis-Leistungs-Verhältnis
4,1/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,4/5

91%
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253 Bewertungen

Laurens
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front, a must need in your business!

Bewertet am 27.6.2020

I strongly recommend using Front. Not only is the program / email-client very good, but the...

I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it.

Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients.

I can conclude that my overall experience with Front is very good!

Vorteile

I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations.

Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it.

Furthermore, shortcuts are easy to learn and this makes it possible to work even faster.

Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.

Nachteile

At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.

John
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Great Software, Terrible Billing and Support Policies

Bewertet am 31.7.2020

Vorteile

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Nachteile

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Medienproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Buggy and slow product, with lack of attention to detail

Bewertet am 6.5.2018

Ability to respond to and manage emails as a team.

Ability to respond to and manage emails as a team.

Vorteile

I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.

Nachteile

The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.

Felipe
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Experience with Front

Bewertet am 15.4.2022

I love Front. It's a great tool, very easy to implement, teach and use. The communication between...

I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Vorteile

The interface and how is easy to teammates collaborate and organize conversations with customers.

Nachteile

Language only in English
Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great
API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

In Betracht gezogene Alternativen

Freshdesk, MessageBird, Intercom und Zendesk Suite

Warum Front gewählt wurde

We didn't like Zendesk layout and support

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Front

Layout, features, support, sales proccess, pricing.
Celeste
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front Is a Team-Saver

Bewertet am 6.5.2020

Vorteile

My team uses Front to save face. We can send and see emails from our team address in one place easily. When one team member is out sick, we can easily find that thread and pick up without missing a beat. I also love that we can share threads without showing the recipient all of our personal email addresses by using the chat function and the tagging function. This helps us keep all the incoming emails going into the preferred email channel since we don't have to share our personal address to prospects or clients.

Nachteile

I do not have a con that I can think of.

In Betracht gezogene Alternativen

Calendly

Gründe für den Wechsel zu Front

We chose Front over Calendly because it solved our initial problem of scheduling, as well as another problem we didn't know we had — consistent communication.
Ollie
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Vital Software

Bewertet am 29.4.2020

No more missed messages, lots of time saved by not having to jump into different channels. It was...

No more missed messages, lots of time saved by not having to jump into different channels. It was very simple to set up too (also tried Zendesk which was too complicated by comparison)

Vorteile

How it brings all the channels in to one place. No more jumping between Gmail tabs, Whatsapp Web tabs, SMS on a phone (!), Facebook messenger tab. It all comes into one place. Being able to link to conversations is very useful too, as is the option to share and comment on emails - no more CCing between team members.

Nachteile

Nothing I don't like, but more integrations (in particular monday.com) would be great.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Front

It was far simpler to use, support got back to us right away (when Zendesk didn't) and did everything we wanted for a reasonable price.
Alexis
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

I love Front

Bewertet am 24.9.2022

I love Front and I never want to stop using it.

I love Front and I never want to stop using it.

Vorteile

I love being able to tag coworkers on emails instead of forwarding it to them.

Nachteile

I wish threads were more customizable... merging certain ones together that wouldn't necessary give you the option to merge normally.

Mallory
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Collaboration with Front is so easy!

Bewertet am 11.9.2020

Vorteile

I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability. It helps me keep my inbox clean, while still allowing me to follow up at a time of my choosing!

Nachteile

I still use the Gmail calendar interface. I think improvements have been made to Front's calendar though, so I need to check it out again.

Philipp
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Communications hub for sales and customer support

Bewertet am 28.12.2021

For us this is a central communication tool for the customer support and sales communications.

For us this is a central communication tool for the customer support and sales communications.

Vorteile

Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications

Nachteile

Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices.

Tim
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Starter Front User Look Elsewhere

Bewertet am 27.4.2020

Prompt customer service and serves bigger & larger teams well. For start ups or employees under 5,...

Prompt customer service and serves bigger & larger teams well. For start ups or employees under 5, look elsewhere like Helpwise.io, Missive.io, Loop Email, Spark Email

Vorteile

1) Prompt Customer Response
2) Easy to use & setup
3) Team collaborations & chat
4) Calendar integration

Nachteile

1) Limited features & zero integration for starter plans
2) Too expensive for starter plans
3) No CRM integration for starter plan
4) No API access token for starter plan

Rick
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front - the email client that is so much more

Bewertet am 17.7.2020

Directors at our company claimed they were able to achieve ‘inbox zero’ for the first time ever...

Directors at our company claimed they were able to achieve ‘inbox zero’ for the first time ever using Front. The concept of assigning emails to people to action has replaced the need for a separate ticketing system.

Vorteile

It’s like UX designers at Apple decided to make an email client. But not just any email client. One that can beautifully handle all communication channels (SMS, Twitter, live chat). Then they thought through every. single. detail.
You’d think that would be enough. But someone there clearly said “let’s make this infinitely extensible through a rich integration ecosystem” - and then they did.
If you’re thinking it can’t be as good as it sounds, you need to try it. I can honestly say it’s the first email client I’m happy to use since Gmail introduced Inbox. Did I mention Front somehow managed to make Gmail and Slack have a lovechild? Yep - you can internally comment on emails. It’s paradigm-changing!

Nachteile

The calendar isn’t perfect but is handy in a pinch.
The contact feature is surprisingly lacking in functionality compared with the rest of the app.
The analytics reports could be more customisable.

In Betracht gezogene Alternativen

Help Scout

Warum Front gewählt wurde

HubSpot was not up to the task. It doesn’t save email drafts, you can’t link to engagements, the rules functionality are crippled.

Gründe für den Wechsel zu Front

Purely usability and functionality.
Carlos Mario
Gesamtbewertung
  • Branche: Import und Export
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Switch to Front and you don't have to Cc anymore!

Bewertet am 10.3.2020

Overall, Front is awesome! It has multiple options and features to make your life easier. You can...

Overall, Front is awesome! It has multiple options and features to make your life easier. You can create "tags" to your e-mails and archive them in the same folder. You can also "snooze" an e-mail for a particular day & time so you won't forget about it. There is something I really like and it is the feature "new discussion" in which you can select your teammates, discussion topic, add comments rather than sending a regular e-mail (this will help you to avoid hundreds of e-mail for the same discussion)

Vorteile

What I like the most about Front is that I don't have to use Cc option on e-mails anymore. Front has a lot of great options and one of them is called "mention" Let's say a customer writes to you and you are not the correct contact person for that e-mail: with our previous electronic mail supplier we had to go over it and write something like "I'm copying Karen here who will help you out with your request" and copy Karen's name on Cc space. But with Front now we just need to "assign" that e-mail to the right coworker and it'll disappear from you inbox. Then it'll go automatically to the right person and he or she will reply from it (without customer seeing too many e-mail redirectioning to the correct party)

Nachteile

There is something I haven't found on Front and it is the option called "recall message". When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it

Jake
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Collaboration Made Easy!

Bewertet am 23.2.2020

I highly recommend Front for team-based customer service or support teams who can take advantage of...

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner.

Vorteile

As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to continually make the platform more user-friendly and fun to use. I certainly enjoy the UI much more than working out of Gmail.

Nachteile

I prefer the web-app version of Front as opposed to the desktop app simply because I like having all my tools in one browser window, and I love the keyboard shortcuts that exist on the web app, but I know there are so many more on the desktop app that I would love to see enabled the web app. Other than that though I don't have too many complaints! Their product team is always responsive to feedback, and when I have a problem they are quick to address my concerns

Lauren
Gesamtbewertung
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Shared Work Model DREAM!

Bewertet am 25.9.2020

Vorteile

My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

Nachteile

Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Good tool - but SaaS typical pricing issues

Bewertet am 20.6.2022

Overall, a great tool with great potential that could be even better if it were more targeted. The...

Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars.

Vorteile

It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations.
It helps working and collaborating as a team on messages, requests and tasks very efficiently.

Nachteile

As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything".
The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end.

Julian
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Make email your superpower.

Bewertet am 23.4.2020

Vorteile

it's very convenient to have ALL of your company's communication in ONE place. Nothing slips through the cracks - from emails/facebook messages/tweets and text messages you name it it's all there. It's very intuitive to talk with the team and get back to customers/prospects with an answer.

A win win and great investment for company that works digitally.

Nachteile

It takes a while to onboard the whole team and get them to understand all the features.
Also it's quite pricey per user per month.

In Betracht gezogene Alternativen

Zendesk Suite
Patrick
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best Email Client To Date

Bewertet am 12.8.2020

Front allows me to involve team members in an email chain using the comments feature, without...

Front allows me to involve team members in an email chain using the comments feature, without informing the client or unrelated individuals.
This makes distance working easier as we can collaborate on a topic or ask for assistance quickly.

Vorteile

Easy inbox management, use of the archive feature and snooze allows you to delay not important emails, or to clean up emails awaiting replies.
Tags allow easy sorting of various tasks and topic related emails into one place.

Nachteile

When viewing a discussion on the mobile app, it takes you from the start of the discussion, rather than the most recent message, which is a pain for internal conversations between multiple employees on a topic.
the search feature is implemented well, but needs some work with regards to discussions.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Front has allowed our company to save about a 5 to 1 ROI in time savings

Bewertet am 10.7.2018

Major time savings and better organization is the key benefit we get as well as being able to build...

Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Vorteile

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Nachteile

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Bryant
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great email platform for team collaboration

Bewertet am 3.6.2020

Our team can provide support to our clients around the clock and share drafts with each other,...

Our team can provide support to our clients around the clock and share drafts with each other, ensuring that all clients receive the attention needed while providing our team with opportunities to collaborate on responses and communication strategies.

Vorteile

The shared inbox is a great feature for our client service team. We provide 24 hour support, and being able to assign open emails to available team members ensures that our clients can receive acknowledgement and support when needed. I also enjoy the various integrations with other systems that are available (contacts, calendars, proprietary workflow management systems, etc.). The Front support team is also accessible and responsive to issues and requests.

Nachteile

The notification settings seem spotty - I either receive none or a notification for everything, whether or not the email is assigned to me. Additionally, there are quite a few service delays or interruptions. Occasionally the inbox counts can be off from the actual numbers of emails therein.

Matt
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front is the best tool we ever added to our team!

Bewertet am 12.12.2018

Vorteile

Front is an amazingly powerful tool backed by a team of professionals who provide us with the ability to manage our email as a team. We work together to help our customers succeed and share an email account — with Front we're able to assign out emails, have thread-specific chats by mentioning team members and use the Sequences feature to send personalized messages to our customers. Using Front has increased our communication internally and has dramatically improved our efficiency when addressing customer requests. Sequences allow us to stay personal and deliver proactive outreach without sacrificing time.

Nachteile

Front is a growing company which means they roll out updates from time-to-time — anytime there are bugs they are quick to address the concerns. The CSM team and technical support have been super helpful anytime we've run into issues.

Antwort von Front

Hi Matt, thanks for taking the time to review Front! We love helping the Instructure team be so efficient :)

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best app if you work as a team

Bewertet am 14.5.2022

It's very good app

It's very good app

Vorteile

I simply love this app, even though I don't like it at first, now I love it.

You can assign the email to relevant team members. So no ball drops between two players.

Nachteile

It's a little confusing to start but soon you will love it.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Eh, it's okay. It's really buggy

Bewertet am 5.7.2018

Vorteile

I like the snoozing feature, as well as the API abilities since my company has built out a robust sidebar

Nachteile

Very buggy. For a while you had to scroll on the page in order to even send an email. It also doesn't have a 24 hour snooze option which is ridiculous and leads to all our emails being reopened at the exact same time. There should be an ability to create custom snooze times. The analytics are also not great

Antwort von Front

I am happy that you enjoy Front's snoozing feature, and API abilities.

I am confused to how buggy the app seems to be for you ¿ this is a piece of feedback that we almost never receive. Would you mind sharing with our team the issues that you are experiencing so that we best address them? (support@frontapp.com).

You can definitely use our custom snooze feature, and snooze a message to any date at any time. There are also a variety of set snooze options that you can use (1h, 2h, 4h, next day at various times, 2 days, 4 days, 1 week... or custom).

We are currently working on enhancing our analytics ¿ we would love to hear more from you (support@frontapp.com) on your feedback as a user of this feature; if you don't mind sharing.

Thanks for your feedback.
Olivier from Front

Heather
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great value, good product, but could still use some improvements

Bewertet am 12.3.2020

It has been helpful for our company to have the ability to sort our emails by market and then...

It has been helpful for our company to have the ability to sort our emails by market and then assign each email to the appropriate team member. It is also helpful to be able to see the number of emails in team member inboxes and when they are online, in order to better determine who may need help. Having the ability to at mention a team member or share a draft with another member of the team is helpful for the company as well.

Vorteile

I really like the ability to set timers for emails to reappear in my inbox, and having the ability to assign and @mention team members are also helpful features that use daily.

Nachteile

I still miss having actual folders. I feel like it gets confusing using tags and having my emails sometimes auto-archive. I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag. I also recently discovered that we can't use our mail merge app with Front. In our industry having the ability to use a mass-mailout software or app is very important.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Making Working Remotely Easier

Bewertet am 6.12.2018

Vorteile

I work remotely, as does the rest of the team I belong to, and using Front to coordinate client emails is essential to presenting a united front in terms of responses and feedback. The ability to tag, comment and reassign is especially helpful in providing clients with a consistent and uniform voice when answering.

Nachteile

If I had something that I like least about Front, it is the problems that can arise from someone re-opening an already archived email. It can cause the email to show up in the inbox of the individual who archived it and nothing can be done with it, and it is a pain to make it re-archive.

Antwort von Front

Hi there, thanks for taking the time to review Front! We are so pleased to hear how we've made your job easier. And thank you for the constructive feedback on archive. Our product development team is continuously working on improvements there.

Candice
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Front is a game changer

Bewertet am 18.1.2023

Since we started with Front in 2018 its been a game changer for the company. We no longer are...

Since we started with Front in 2018 its been a game changer for the company. We no longer are bogged down by individual emails and use team emails that has streamlined work flow. The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a customer to someone else on the team and the integration of apps make keeping in touch with our driving via text simple and all in one place.

Vorteile

Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution

Nachteile

mobile app does not do everything that the desktop app does