BigTime Erfahrungen

Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.

Mobile App is very limited and a lot of glitches.

The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.

Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.

It is a full featured package with many tools I am not using since they don't apply to my business

Some features are not intuitive which leads to extra time to complete or change something

I enjoy the ease of the software and the accessibility for our employees

Setting up the software and getting the syncing to the correct quick books accounts was time consuming

It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.

I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.

Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank.

Everyone we've worked with at BigTime ([SENSITIVE CONTENT]) have been extremely friendly and helpful whenever we've come to them with a problem or request.

As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers.

Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you.

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

I like the intuitive interface that generally does not confuse me. I also like that if I have a specific question, I can typically get it answered quickly through the support team.

1. I would love to have access to timesheet and expense review through the app on my phone
2. I would love a more hands on 'onboarding' process where someone really walked through the interface with Quickbooks for us as business owners

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

The integration with Quickbooks makes our lives much easier. The support staff is really good too - they always get back in a timely manner. The integrated task timer is a nice feature as well.

There isn't anything I really dislike about BigTime, but there are some features I wish it had (like automatically creating tasks in new projects)

This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.

It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .
For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is.

So many options it can become overwhelming.

User friendly Dashboards however set up is much more than originally thought

More difficult to integrate with Quickbooks that originally told.

The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser.

I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed.