PhoneBurner Erfahrungen

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Ease of use.....included updates usually have excellent features enhancing it's use. Will be considering the text feature soon, for instance.

Also the customizing on the user end is amazing, but still quite "ready to use" on day one.

Also excellent compatibility with Sakesforce.

The overall look and graphics were bland, but frankly the last update or two tremendously improved that.

I can make hundreds of phone calls in half a day where it used to take me a whole week to do the same.

Don’t really have any complaints about phone burner

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

No cons - it’s very user friendly and works really well.

Functionality. Easy to load leads. Phoneburner allows me to get a full day's work done in 3 hours!

Ease of use (more functions than I need)

I like the fact that Phone Burner is so customizable. Every business needs something different that works for them. And this platform has the ability to adapt accordingly. It is practical, easy to set up, and user friendly.

It can be a tad expensive for a small business. But it is really worth it. If you use it on a consistent daily basis.

The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so

Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing

I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.

It took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself.

I love how it send emails and voicemail with in one click

There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it.

Ease of implementation, and fast adoption for my B2B inside sales team. Seamless plug in with Salesforce (SFDC) and no technical support was needed to get it up and running. Ability to pre-record multiple voicemails and set call dispositions that automatically sync to SFDC is a huge time saver for my sales team, allowing them to spend more time on outreach. Any questions are immediately responded to by their amazing support team. Easily manage user base.

There a little room for improvement on report around time based reporting for larger scale businesses that utilize the platform.

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner!

the import process was not as good until the upgraded it. now it rocks!

It streamlines every step and makes each step dummy proof

We had a few small glitches when we first upgraded our account with the leadstreams that came from the old system into the new upgraded version, but those were quickly resolved and now it all runs like a dream.

It was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and

The software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment.

This software is very intuitive. They are always thinking of new ways to improve their product. I really like that.

Nothing I can think of, I have really never found anything I didn't like.

I love using phone burner. I can get more done in an hour with phone burner than I can throughout most of the day! All business is conversation and this allows me to do just that! I can make about 20 outbound dials an hour using this program, including voicemails and connects! Love it and would be with out it! Thanks Phone Burner!

I should use it more often to be sure I am getting my money's worth monthly!

Easy to use, customer service, adapts to our needs.

I would love for it to have more reporting options.