--- description: Ausführliche Erfahrungsberichte zu osTicket mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche osTicket mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.de/software/10260/osticket Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/10260/osticket?page=2) > osTicket ist eine Open Source Kundensupport-Ticket-Management-Software. Die Anwendung ermöglicht es, alle eingehenden Nachfragen aus E-Mail, Web-Formularen und Anrufen in einer Plattform zu sammeln. Du kannst dann Tickets filtern und sie an den richtigen Vertreter zuweisen. Verwende die automatische Zuweise- und Antwortfunktion für wiederkehrende Workflows und Aktionen für bestimmte Ticket-Typen. Die kostenlose Kunden-Support-App bietet ebenfalls ein Kunden-Self-Service-Portal und Dashboard-Berichte. > > Bewertung: **4.3/5** von 75 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 75 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Enhancesoft ## Gewerblicher Kontext - **Startpreis**: 12,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Deutschland, Kanada, Vereinigte Staaten ## Funktionen - Anpassbare Felder - Anpassbare Formulare - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Dashboard - Hilfe Desk-Management - Makros/Antwortvorlagen - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Ticket-Management - Vorlagen - Wissensbasis-Management - Wissensmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.getapp.de/software/132287/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Great tool forticketing" — 5.0/5 > **Eric** | *27. August 2018* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Solution that is free, lightweight, reliable, open source, and easy to setup and use. Has most of the features of the paid solutions. Easy to tie to company websites for customers to open tickets. > > **Nachteile**: You need to know how to set it up and host it your self. ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Verifizierter Rezensent** | *7. Februar 2025* | Essen & Trinken | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: osTicket is the best open source help desk management software > > **Nachteile**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8. November 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Good but not great" — 4.0/5 > **Gustavo** | *29. Juli 2022* | Hochschulbildung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It has an free option if you want to test it > > **Nachteile**: Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use ----- ### "Leading open-source ticket management" — 5.0/5 > **Alfredo** | *17. April 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Once setup it is a very stable platform. All advanced ticket management features are available, including routing and templates. > > **Nachteile**: Integrating into my workflow was challenging, since it would usually require developing a module by code. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/10260/osticket?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/10260/osticket) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten