ABC Glofox Erfahrungen

ABC Glofox

Führende Boutique-Gym- und Fitness-Studio-Management-Software

Gesamtbewertung

4,4 /5
(299)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,5/5

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299 Bewertungen

andrew
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I'm delighted I chose Glofox... For lots of reasons

Bewertet am 11.4.2016

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out...

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Antwort von ABC Fitness

Hey Andrew,

Thank you so much for leaving your extensive feedback, it really means a lot!
We're happy to hear that Glofox is helping your business.
We look forward to continuing to support you in reaching your business goals.

- The Glofox Team

Bill
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 9.0 /10

GloFox Review

Bewertet am 15.7.2020

Excellent

Excellent

Vorteile

Ease of use and implementation, very smooth

Nachteile

Some glitches that may occur periodically, not unlike any digital platform.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu ABC Glofox

Better fit, not a fan of Mindbody as I had experience with it in the past

Antwort von ABC Fitness

Hi Bill,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Brydon
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 0.0 /10

Horrible Customer service, money hungry

Bewertet am 30.10.2023

Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in...

Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not.

They then charged me again in October even after they said they would not charge me again

Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged.

Operating system isnt that good to put up with the rude staff and poor customer service

Would NOT recommend.

Vorteile

Operating system was average. Better user experiences for a lot less

Nachteile

I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning

James
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Glofox Review

Bewertet am 7.1.2021

The team at Glofox has been very good. They answer questions and take time to help you understand...

The team at Glofox has been very good. They answer questions and take time to help you understand what to do. There is also constant new development happening within the program which makes it better each month.

Vorteile

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

Nachteile

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

In Betracht gezogene Alternativen

Zen Planner und Mindbody

Gründe für den Wechsel zu ABC Glofox

The sales team at Glofox was great. They were not trying to push me into anything. They were patient and listened to what I was looking for in reagrds to how I run my business.

Antwort von ABC Fitness

Hey James, thanks so much for leaving a review and we appreciate the feedback.

We'll make sure to pass on your suggestions to the relevant teams.

Thanks again.
- The Glofox Team

Alexandra
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

Happy to have made the switch!

Bewertet am 9.11.2021

Great overall.

Great overall.

Vorteile

Very user-friendly and aesthetically pleasing, with all the features our customers have come to expect.

Nachteile

Limited integration with MailChimp. Would prefer more ability to customize the product to my business.

In Betracht gezogene Alternativen

Vagaro und Mindbody

Warum ABC Glofox gewählt wurde

Unsatisfied with limitations of the ZenPlanner system.

Zuvor genutzte Software

Zen Planner

Antwort von ABC Fitness

Hey Alexandra,

Thanks for taking the time to leave a review, it really means a lot.
We're so happy to hear that you have been pleased with your experience with Glofox so far!
We look forward to continuing to support you and your business.

- The Glofox Team

Decker
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review

Bewertet am 11.3.2021

Very easy to use software that has helped me bill recurring payments and organize my scheduling.

Very easy to use software that has helped me bill recurring payments and organize my scheduling.

Vorteile

The software is very easy to use and navigate.

Nachteile

I could benefit from a messaging forum type feature. Maybe this is available with the custom app but not sure. The current messaging abilities work just fine though.

In Betracht gezogene Alternativen

Wodify und Zen Planner

Gründe für den Wechsel zu ABC Glofox

The clean visually appealing interface and ease of use.

Antwort von ABC Fitness

Hi Decker! Thank you so much for leaving a review, and welcome to Glofox. We're glad you find our software easy to use and visually appealing. We pride ourselves on delivering an exceptional user experience.

Thank you also for your suggestions surrounding messaging. We do have a community section within our member app that works in a similar way to a news feed and we also offer the ability to send push notifications, SMS, and emails. If you would like to know more about any of the above, you can reach out to us at customersuccess@glofox.com. I will also pass your suggestions onto the relevant teams.

Thanks again,
-The Glofox Team

Vital
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
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  • Weiterempfehlungsquote 1.0 /10

Expected a lot more

Bewertet am 4.2.2023

This is the first gym management tool we have used, so I can't compare to past experiences. But...

This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be.

Vorteile

We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel".

Nachteile

Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu ABC Glofox

We liked Glofox web front end and we thought or were told it would fit all our needs. The price was also a factor at first, but Mindbody at the end did an offer for the first year that was very competitive.
Ewa
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Bedienkomfort
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  • Weiterempfehlungsquote 10.0 /10

Very satisfied!

Bewertet am 30.9.2022

overall I've been very satisfied with Glofox, and the glofox team have always been extremely...

overall I've been very satisfied with Glofox, and the glofox team have always been extremely helpful, during the onboarding process especially and when any issues arose.

Vorteile

I like the ease of booking and enabling payments via stripe. I like that the app has all the necessary features for any business size

Nachteile

credits are a bit confusing to users. they don't know where to find them

Temitope
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 8.0 /10

Great team

Bewertet am 7.1.2021

The team have been extremely helpful, from picking the correct package to setting up my Glofox...

The team have been extremely helpful, from picking the correct package to setting up my Glofox account/ the integration with my site. [SENSITIVE CONTENT HIDDEN] has gone above and beyond and I'm so thankful to him and [SENSITIVE CONTENT HIDDEN]. Setting up the membership, I wanted t to have clients training 3 sessions a week but paying monthly but unfortunately the system wouldn't allow this but the team helped me work around the problem

Vorteile

The software is easy to use and self explanatory

Nachteile

Trying to set up the membership how I wanted was a bit tricky and I needed help from the Glofox team

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu ABC Glofox

[SENSITIVE CONTENT HIDDEN] he didn't try to push me and wanted to find out how he would help me, this is why I picked Glofox

Antwort von ABC Fitness

Hi Temitope, we're happy to hear you had such a positive experience with us so far. We hope you're enjoying our products.

Thank you
- The Glofox Team

Maryann
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 10.0 /10

So easy!

Bewertet am 8.12.2021

It's been great. Everyone has been friendly, supportive, and accessible. Once it's setup it really...

It's been great. Everyone has been friendly, supportive, and accessible. Once it's setup it really needs almost nothing from me.

Vorteile

I love how easy it was to setup from a backend standpoint. Clients also have an easy time using it which is a huge bonus.

Nachteile

I *really* wish there was an option to allow clients to enter a promo code or discount code at checkout.

In Betracht gezogene Alternativen

Wodify und Mindbody

Gründe für den Wechsel zu ABC Glofox

Friendliness of [SENSITIVE CONTENT] (sales) & Glofox team. Product also seamlessly integrated into website which was a huge deal.

Antwort von ABC Fitness

Hey Maryann,

Thank you so much for taking the time to leave your feedback!
We're so happy to hear that you are pleased with the Glofox team and that you're finding it so easy to use!
We look forward to continuing to support you on your business journey.

- The Glofox Team

Gary
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Good Product

Bewertet am 22.11.2021

It is a good product, the customer service can take a while to come back to you.

There are better...

It is a good product, the customer service can take a while to come back to you.

There are better products out there for much cheaper!

Vorteile

The ability to track client attendances.

Nachteile

Other products give far more for a cheaper price i.e. full financial reports etc.

Antwort von ABC Fitness

Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years.
Sincerely,
Marko Gazic - Global Manager of SMB Customer Success

Bee
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Would be perfect if it had member progress tracking

Bewertet am 25.8.2022

I’m happy with the customer service. The team are great and get to solving any problems relatively...

I’m happy with the customer service. The team are great and get to solving any problems relatively quickly.

Vorteile

Ease of use from back end and for members to access app and make payment and bookings

Nachteile

-member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc.

In Betracht gezogene Alternativen

Vagaro und Mindbody

Gründe für den Wechsel zu ABC Glofox

Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested.

Antwort von ABC Fitness

Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely,
Marko Gazic
Global Manager of SMB Customer Success

Eduardo
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Managing Studios Made Easy

Bewertet am 29.8.2019

About 80% of our payments are now through recurring subscriptions. This has helped us increase our...

About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull.

Vorteile

Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage.

Nachteile

Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints.

Antwort von ABC Fitness

Hi Eduardo,

Thanks for sharing your positive experience with Glofox.

We are delighted to hear that you've had such a positive experience with us.

We are always updating our software with solutions for your business so we will keep note of your feedback on Reports.

Looking forward to seeing your business grow and succeed with Glofox!

Yours in fitness,
The Glofox Team

Stephen
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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Happy i made the switch to Glofox!

Bewertet am 30.1.2018

Vorteile

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

Nachteile

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Antwort von ABC Fitness

Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team

Dominic
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Viable but slightly an incomplete product.

Bewertet am 3.7.2017

Vorteile

I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group.
Reports were great indicators of revenue and made it easy to pay instructors.
Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program.
Able to check how many people booked into a class before hand (although rarely did people book long in advance).
Refunds were easy.

Nachteile

The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system.
Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually.
Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin.
Other annoying things:
Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored.
Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying.
At the start there were many app issues such as random closings, missing classes, and general payment issues.
If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money.
If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes...

Antwort von ABC Fitness

Hey Dominic,

Thanks for taking the time and leaving your feedback!
We are happy to hear that Glofox is helping your business.
Thank you addressing your concerns, we have noted them.
We look forward to continuing to support you on your business journey.

- The Glofox Team

Millie
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

It gets the basics right. And that's about it.

Bewertet am 9.12.2022

Vorteile

- Standing up the software was easy (coming from no system, so we didn't do any conversion).- It does the basics well (scheduling). The app is reliable and our clients have not found it difficult to use. - We like the flexibility/modularity of the fields dictionary to use language appropriate for our business.- We haven't noticed any latency issues or app downtime.

Nachteile

- Reporting is very basic. For all the info you put into this app, absolute nothing is exportable. You cannot run any of your own reports, or even export data out (only the most basic data). Want to find out how many classes "Bob" has come to for the last 3 months so you can reward them? Well, you'll never know without going into every single class and manually counting.- Support is very slow and most answers are "we can't do that". I regularly receive "We are experiencing a high volume of questions" email. - They're pushing Amplify for customer journeys/communications meanwhile you can't even do basic reporting to tag or segment your own customers in the first place. Their priorities are really out of whack.- No google calendar integration- No gamification- No way to report cash purchases.I simply do not have the functionality I need on reporting to do effective lead marketing, KPI measurement, etc. As a result we have to find another system.

In Betracht gezogene Alternativen

Mindbody
Angelica
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Maximize Your Gym's Potential with Gloflox's Integrated Management Platform

Bewertet am 11.6.2023

My experience to Gloflox as a pharmaceutical product development and research intern was minimal...

My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms.

Vorteile

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

Nachteile

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

Andrew
Gesamtbewertung
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Gesamtbewertung

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  • Kundenbetreuung

Watch out MindbodyOnline, there's a new kid on the block!

Bewertet am 5.4.2016

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out...

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at '195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from '80-'140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Antwort von ABC Fitness

Hi Andrew,

Thanks for writing a review. We appreciate the kind words!

It's been an absolute pleasure to work with you and the team at Personal Health. Also, very exciting to see the results you've achieved in such a short space of time!

Yours in fitness,

Timmy | Glofox Head of Support

Tyler
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Product! Can add a few features

Bewertet am 27.9.2019

Rocky in the beginning on boarding but have been great since.

Rocky in the beginning on boarding but have been great since.

Vorteile

Syncing payments with bookings has helped us out tremendously

Nachteile

Some functionality needs to improve. Access to our stripe account. Holiday blocking features. Editing our custom app

In Betracht gezogene Alternativen

Mindbody

Warum ABC Glofox gewählt wurde

Couldn’t sync everything up

Zuvor genutzte Software

Square Payments

Gründe für den Wechsel zu ABC Glofox

Reviews were better

Antwort von ABC Fitness

Hi Tyler,

Thanks for your feedback. We are happy to hear that Glofox has been helping you to grow your business. We take customer feedback very seriously and will be sure to pass it on to our product team.

The Glofox Team

Graeme
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Great team poor product

Bewertet am 1.3.2017

Quite mix feelings as we been using Glofox software for 6months during which they had a change in...

Quite mix feelings as we been using Glofox software for 6months during which they had a change in dashboard software. Whist using the previous dashboard we had numerous non functional issues. Such as unable to erase/ change classes , the software would sometime have a mind of its own as we would see the start or finish times of class being altered to nonspecific time therefore we realised it wasn't human error. Then we have the new dashboard 2017 and unfortunately we experience a malfunction every one to two day. These have included historic classes being displayed on the app, all this continues despite the Glofox service team promising resolve the issues. Further problem have been experience with our clients unable to access the credits they paid for against the classes. other clients have had the money automatically taken for courses without authorisation. The Glofox team are very courteous but slow to respond apart rom an auto email stating that they acknowledge the message and will deal in due course. All in all a frustrating experience.

Vorteile

It is visually appealing

Nachteile

Doesn't work the dysfunctionality just keeps changing ..goes from problem to the next

Antwort von ABC Fitness

Hi Graeme

Many thanks for the honest and constructive feedback.

We are aware that the transition to our new dashboard was not as smooth as we would have liked and I am sorry for the inconvenience this caused you.

It was great to speak with you on the phone last week and I am glad that things are going much better for you now.

We will continue to work really hard to deliver for our clients and to continually improve the product. I look forward to getting more feedback from you again in the future.

Kind regards

Anthony
Director of Customer Experience

Paul
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Avoid!

Bewertet am 15.4.2021

Absolutely god awful.

Absolutely god awful.

Vorteile

Nothing. Absolutely nothing.

Nachteile

I have avoided leaving this type of review for
3 months because I wanted to see out the transition from my old system and allow for expected teething issues.

However, I’ve waited 3 months from a solution to a huge problem I am facing, in reality this system is awful. The bugs, the lack of customer support, the lack of clarity on the system itself, the difficulties migrating customers and payments. (It took 6 weeks and they still pay me on the wrong dates every month) it sent 160 emails to clients when it shouldn’t have, it takes payments from customers banks on the wrong date, it can’t send formatted emails without my business logo being squashed. Overall - absolutely not fit for purpose. The system is glitchy, the calendar takes 24 hours to update which is completely pointless for quick business changes.

In Betracht gezogene Alternativen

My PT Hub

Warum ABC Glofox gewählt wurde

Wanted to improve my business and customer service.

Gründe für den Wechsel zu ABC Glofox

Based on the misinformation I was given.

Antwort von ABC Fitness

HI Paul,
Thank you for your feedback and for continuing using glofox while we have worked towards improving your experience. We are sorry about your early experiences with glofox, but we are determined to continue creating a stronger product for you.
Sincerely,
Marko Gazic

Hannah
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

More hassle than its worth

Bewertet am 17.10.2019

Just rubbish

Just rubbish

Vorteile

We decided on this software because it had a number of features we thought would work well like book a buddy and it's integrations were really customisable for the site.

Nachteile

It actually doesn't live up to what it says it can do. Book a buddy is useless and integrations constantly glitch.

In Betracht gezogene Alternativen

Mindbody

Warum ABC Glofox gewählt wurde

I wish I had stayed with them, the back end of the systen was way more functional, it just needed to be more integrative to a website.

Gründe für den Wechsel zu ABC Glofox

Payment systems

Antwort von ABC Fitness

Hi Hannah,

Thank you for the review and feedback. I am sorry that you seem to have had such a poor experience with the platform.

We are very keen to work with you to rectify these issues. A member of our team will have been in touch with you to organize a time to tackle the outlined issues.

Best regards,
The Glofox Team

Eden
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Without Glofox I would have been very stressed

Bewertet am 20.9.2022

Glofox staff have been so supportive over the past few years of my yoga studio. They helped me...

Glofox staff have been so supportive over the past few years of my yoga studio. They helped me navigate through the pandemic and the changes that brought to my business. They are always happy to help and hear feedback.

Vorteile

Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well.

Nachteile

WISH i could bulk text or email from course or class list!

Pete
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Choose the best

Bewertet am 30.9.2022

I've been with Glofox from the very early days and they have always 'listened', we all have growth...

I've been with Glofox from the very early days and they have always 'listened', we all have growth problems and challenges and they took theirs head on, with great results. I'm not going anywhere else!

Vorteile

I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience!

Nachteile

To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive.

Christopher
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Good product with set up help

Bewertet am 26.11.2018

Vorteile

I like how they offer you the support on set up for 1.5 hours.. It makes my job easier for my clients that I refer over to get their POS software. Easily get your store up and running with some awesome features USA hours and 24/7 customer service which I have not had to use yet..

Nachteile

Just my personal opinion I just hate to pay a monthly fee but for what you are getting in this package compared to others.. Must say the value is there

Antwort von ABC Fitness

Hi Christopher!

Thank you for taking the time to share your positive experience with us.

Great to hear that you're enjoying using our software and that you got such great support from the team. We're delighted that you feel you are getting value for money and we appreciate your point about the monthly fee however unfortunately that is how the plan currently stands!

Looking forward to seeing your business grow with Glofox!

Yours in wellness,
The Glofox Team