Tix Erfahrungen

Tix.com has been a Game Changer for us...

Bewertet am 25.6.2022

Overall Experience: Wonderful. Marvelous. Game Changing.
I am now able to do many things that I could not do before:
-Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me.
-I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order.
-I can measure trends in attendance - which Visiting Teams attract better crowds.
-I can easily report our ticket sales and expected revenue for cash flow purposes.
-I can know which games have more kids coming, or more adults...we can tailor to the expected crowd.
So many metrics are available to our organization that we just never had before.

Tix makes ticketing easy

Bewertet am 14.6.2022

Personal interaction with staff is excellent, navigation of site not easy.

Bewertet am 11.4.2016

Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Easy to use, fantastic support!

Bewertet am 31.5.2022

Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Tix is a great partner for our venue

Bewertet am 19.5.2022

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Fantastic Service

Bewertet am 16.6.2022

We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.

Great solution for your event needs!

Bewertet am 18.6.2022

Tix takes out a lot of headache and small details in setting up your ticketed events. I like it a lot!

Best Ticketing Service By Far

Bewertet am 19.5.2022

Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.

My Tix Review :)

Bewertet am 26.5.2022

Iris Pechinek is the most valuable asset that TIX offers us!

Tix Fan

Bewertet am 20.5.2022

GREAT,Great! Service

Tix Cares! *Best ticketing Company...Bar none.

Bewertet am 20.2.2019

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Bewertet am 5.4.2016

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/

TIX is the answer we needed--Great support and patron experience

Bewertet am 13.10.2016

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.

The Excellent Customer Service has made working with this system a breeze!

Bewertet am 4.5.2016

I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years. They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world! I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts. They continually enhance and improve their system and incorporate my requests whenever possible. They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless. They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years. I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable. Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed!

Great ticket company and excellent customer service.

Bewertet am 22.4.2016

PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Simple, Great Customer Service that is always there to help and make things work properly

Bewertet am 6.6.2018

Selling tickets 24-7

Best choice for the price

Bewertet am 5.12.2017

A well layed-out system overall, with great potential.

Bewertet am 29.9.2015

Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests.
Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day.

Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.

Love this program.

Bewertet am 7.6.2018

Annual June Dance Performances

Bewertet am 18.6.2016

Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Easy, efficient and inexpensive!

Bewertet am 24.6.2015

We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight systems that I could install myself. Since coming on board in 2008, Tix.com has been n amazing support system for our company.
These days, I try modeling our own support after Tix. com's. The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use. Would definitely recommend it!. It's very convenient and we now have the right tool to support our guests.

Our guests are updated via emails directly and I received notices 24/7 of any tickets created. Tix. com fulfills all of my current needs and is a robust option for the future when the business takes off and I have a few more agents working with me, or a hundred:). This system has already proven that it can grow with our needs. We are more than satisfied with TIX. com. It has provided the support and training as well as its social media links, which helps us stay connected to our customers.

Carpenter Center Review

Bewertet am 19.5.2022

Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1

Thoroughly enjoy tix!

Bewertet am 20.6.2022

My overall experience with TIX has been a great one and Iris has been a wonderful human to work with.

Tix.com the service to use

Bewertet am 22.6.2016

Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.

Great customer service and support!

Bewertet am 11.2.2016

The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably only using 15% of the functions that you offer and the rest are repetitive. I am a software developer myself so I have a slight idea on what I am talking about :)

I want to commend on your customer service rep whose name is Iris. She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer! Good listener and very clear with her directions. I give her 10 stars!