GymMaster

4,7 (156)
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Mitgliedschaftsverwaltungssoftware für Fitness- und Gesundheitsclubs.

Gesamtbewertung

4,7 /5
(156)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,5/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,8/5

93%
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156 Bewertungen

talha
talha
Gesamtbewertung
  • Branche: Schreiben & Editieren
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

GYM 'THE GREAT' MASTER

Bewertet am 1.9.2019

I have been using this software for above 6 months and i am much satisfied for it.

I have been using this software for above 6 months and i am much satisfied for it.

Vorteile

GymMaster provide us to all in one solution. Super easy, simple and very user friendly. As compare to other software's, GymMaster offers the customization to fit the requirement of our business. Also a very active support staff to fixing the problems.

Nachteile

No such negative aspects i have experienced. Maybe the will introduce more features to satisfy their customers.

Antwort von Treshna Enterprises

Thanks for this great review Talha! We appreciate your feedback so much. We are always looking to introduce new features, please feel free to send your ideas through!

John
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A contemporary product and support to scale your business with confidence and ease.

Bewertet am 21.8.2019

We use many of the Gym Master features which has taken time to resolve given that we migrated from...

We use many of the Gym Master features which has taken time to resolve given that we migrated from a competitors software platform. The service provided during the data migration was outstanding and the ongoing help desk support is excellent. We notice regular enhancements being made to the system so the focus on continual improvement based on client feedback is very re assuring. I am very comfortable that my business will be able to retain agility and grow with GymMaster.

Vorteile

Web based multi site hosted platform
In built controls that mitigate against human error
Customisable communications via various mediums
Control all activities through the members record
Booking charges to the members account
Access control options and features

Nachteile

Option settings are extensive and sometimes difficult to comprehend the full impact of the change. With that said its not a negative when you understand the full capability of the system and the requirement to cater for a wide range of clients with different business models. It takes time to overcome this challenge but the end product is well worth it.

In Betracht gezogene Alternativen

ClubWorx, Perfect Gym, ABC Glofox, Zen Planner und Mindbody

Warum GymMaster gewählt wurde

Older established platform with limited integration capability. Somewhat outdated whilst still able to provide core functionality. Web based central control and governance was very limited and through a 3rd party.

Gründe für den Wechsel zu GymMaster

Support, comprehensive features of the system, cost, customisations and communications module.

Antwort von Treshna Enterprises

Hi John.

Thanks very much for this fantastic feedback!
This valuable information helps us further improve the system to your business as well as others.

We look forward to continuing working with you and helping you manage and grow your business.

Reuben
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

GymMaster Review

Bewertet am 30.8.2019

overal good as system is well laid out and easy to learn

overal good as system is well laid out and easy to learn

Vorteile

Ease of use and the quick to answer help line offered when unsure of anything

Nachteile

system errors such as doors locking when not supposed to or changes made to the system that have effected members

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

convenience and how the system was able to integrate over many systems on our premises

Antwort von Treshna Enterprises

Thank you so much for this review Reuben, We appreciate your feedback and will continue to work with you on concerns raised.

Ricardo
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommend.

Bewertet am 19.10.2022

Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE...

Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Vorteile

Gym master has a very user friendly point of sale system.

Nachteile

Nothing at all.I have yet to still book for more training to bring me up to date.

Antwort von Treshna Enterprises

Ricardo, thanks for taking the time to leave us this review.

Glad to have you with us and to hear that you're still happy with the switch to GymMaster 5 years on!

Deep
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Gymmaster review

Bewertet am 29.8.2019

Overall experience with Gymmaster is great and i would recommend it to other users that need a...

Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection.

Vorteile

It's easy and simple to operate and navigate through the system.
Keeps all data collection and helps track member activity.
Shows business progress and what periods are peeking and not.

Nachteile

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

Antwort von Treshna Enterprises

Thanks for this review Deep, We appreciate your feedback. I have alerted our technical team to the issue you've raised, and have been assured they are investigating.
We look forward to speaking with you again soon.

Steve
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GymMaster the best CRM by far

Bewertet am 3.9.2020

I really enjoy it. It makes the administration of member account s easy and add scale to the...

I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Vorteile

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Nachteile

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

In Betracht gezogene Alternativen

ABC Glofox

Warum GymMaster gewählt wurde

Thy were super crap and their support was poor.

Zuvor genutzte Software

Perfect Gym

Gründe für den Wechsel zu GymMaster

Glofox was not managed in the ANZ region and the support was not too great.

Antwort von Treshna Enterprises

Hi Steve
Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required.
We look forward to growing with your business.

Jill
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Thank you from Prima

Bewertet am 26.6.2019

Thanks team for all your support and helping our family run studio grow xx

Thanks team for all your support and helping our family run studio grow xx

Vorteile

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

Nachteile

I honestly had no problems over the last 3 year with the software.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

The customer service and approach to helping a new business get start up.

Antwort von Treshna Enterprises

Hi Jill. Thank you for the wonderful feedback. The team here are always happy to help our clients and it's great to know GymMaster has helped make managing your studio that bit easier.
We look forward to working with you in the future.

Carley
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review

Bewertet am 2.9.2019

Have helped reduce our admin hours

Have helped reduce our admin hours

Vorteile

Customer support
Dashboard
Ease of use
Reporting

Nachteile

Seem to have regular faults and errors across all areas of the software

In Betracht gezogene Alternativen

Mindbody

Warum GymMaster gewählt wurde

Desperate for a better option

Zuvor genutzte Software

Zen Planner

Gründe für den Wechsel zu GymMaster

We have been with Mindbody before and hated it, so tried GM because the customer service and support is a stand out by far

Antwort von Treshna Enterprises

Thank you for taking the time to write this review Carley. Please let us know if you come across the faults or errors mentioned, our support team would like to investigate these.
We appreciate your feedback.

Abbey
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great product and customer service

Bewertet am 19.8.2019

The customer service/help team is very nice, responsive, and helpful.

The customer service/help team is very nice, responsive, and helpful.

Vorteile

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Nachteile

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

I'd read negative reviews of Mindbody online about their customer service. I had very positive interactions with the gymmaster sales team, so decided to give it a try.

Antwort von Treshna Enterprises

Hi Abbey,

Thanks so much for your great feedback, so glad you are finding the system helpful for your business.

You will be pleased to hear that we are currently in the process of improving our documentation to make it easier for clients to learn and understand all the features offered in the system.

Kelsa
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing product

Bewertet am 30.8.2019

Vorteile

We love everything about gymaster, it is cost effective, user friendly and the support is great.

Nachteile

Not much I can complain about. We like everything about this product.

Antwort von Treshna Enterprises

Thank you Kelsa, we love your feedback and appreciate you so much!
Thanks for this great review

Brendan
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

GymMaster Review

Bewertet am 13.1.2024

Vorteile

Being able to sync up appointments with my calendar for reminders

Nachteile

Not many negatives about the app. It is nice and simple so can’t complain

Antwort von Treshna Enterprises

Thanks for your review Brendan, happy to hear you're particularly enjoying the calendar sync / reminders tools

Clare
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic Software!

Bewertet am 30.4.2019

While there are a few small changes i might make to really make this software a perfect fit for our...

While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Vorteile

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Nachteile

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Antwort von Treshna Enterprises

Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Courtney
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Software, but a few suggestions...

Bewertet am 21.9.2021

This software works great for member management, tracking classes, collecting dues, new sign-ups,...

This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products.
Their are some very simple fixes that would greatly improve the quality of this software for smaller gyms.

Vorteile

The interface and the fact that there are explanations next to each function.
Can give members freedom to manage their account and membership through portal
The amount of fail-safe's in place to avoid mistakes or over charges
Just an excellent overall software

Nachteile

That we are unable to provide a description for our classes, but can for bookings. Our gym only offers classes, so we have no need for bookings. PLEASE ADD ONLINE DESCRIPTIONS FOR CLASSES TOO.
That we cannot put variations (size, color) on products which forces us to put in a new product for every single size and color. LOOK INTO HOW SQUARE POS FUNCTIONS WITH VARIATIONS.

Antwort von Treshna Enterprises

Courtney, appreciate you taking the time to give us this feedback and for your suggestions on future improvements!

You'll be pleased to know that online class descriptions are currently available in the system, if you'd like a hand with this please don't hesitate to reach out to support.

The point of sale improvement you mentioned is on the team's radar, I have notified them of your interest to assist in prioritizing the project.

Thanks again

Sebastian
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Why GymMaster works for our business!

Bewertet am 29.8.2019

It has been good. I feel that there could be some more proactive support in regard to the features...

It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

Vorteile

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

Nachteile

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Antwort von Treshna Enterprises

Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business!

Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.

Jeremy
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I can't recommend highly enough

Bewertet am 3.5.2021

We are very happy with Gymmaster. The product itself is great, but the level and speed of support...

We are very happy with Gymmaster. The product itself is great, but the level and speed of support exceeds expectation. We attribute our New Zealand Exercise Industry Awards success over the last 4 years partly to the fact that we have Gymmaster as our software.

Vorteile

Gymmaster is very user friendly, with good permission options that allow us to offer different access to those team members that need it. We have found it easy to train new team members, as well as upskill existing team as required. The customisable options are great, as is the ability to get support when we need it! The integrations are helpful and easy, including Mailchimp, Zapier and Zoom.

Nachteile

Some of the reporting functions can be a little inconsistent at times, but support will usually remedy this quickly where required.

Antwort von Treshna Enterprises

Hi Jeremy, thanks so much for taking the time to leave us this feedback! It's great to hear you're enjoying the system and are making use of our integrations to help streamline managing your club. We appreciate you pointing out areas we can improve for your business and will take this aboard for our future improvements to the system.

Della-May
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Gym Master Review

Bewertet am 14.4.2020

Overall Gym Master suited our Business model perfect. The Gym master support and customer service...

Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.

Vorteile

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

Nachteile

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

Antwort von Treshna Enterprises

Hi Della-May
Thank you for the wonderful feedback, we are always pleased to hear how GymMaster has helped businesses in their day to day running.
We are also proud of our support team as they are always ready to assist where we can.
Keep safe and healthy.

Charlie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Physiques Health and Fitness

Bewertet am 30.8.2019

My experience with gym master has been really good. The support staff are awesome and are quick at...

My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.

Vorteile

I like that it can manage our members in terms of automated reminders when memberships are due etc

Nachteile

I feel that we are always behind in terms of using the latest version.
I feel I never know if we are using an outdated version or not

Antwort von Treshna Enterprises

Thank you for this review Charlie, we enjoy working with you and appreciate your feedback. We are continuing to develop new ways of letting our clients know about upgrades they can access. We look forward to updating you on these changes in the near future.

Renee
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Thanks and hopefully see you again.

Bewertet am 12.9.2022

It was great. Good
Communication and support.

It was great. Good
Communication and support.

Vorteile

We liked the seamlessness of membership sign up and swipe access assignment.

Nachteile

It was challenging werent able to fully integrate with debit success.

Antwort von Treshna Enterprises

Renee, thanks for taking the time to leave us this feedback. Glad to hear you're enjoying the streamlined experience our fully integrated 24/7 access system has to offer.

Thanks for your note on the billing provider front, hopefully you found a solution that suits from the range of other providers we have on offer.

Be sure to get in touch with support should you need any assistance with this, or any other requirements for your gym!

Thanks again

Sarah
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Sin City Iron

Bewertet am 19.8.2021

It makes my job easier to keep track of members

It makes my job easier to keep track of members

Vorteile

Its easy to use and if I have questions GymMaster Customer service is great!

Nachteile

There isn't anything that I do not like about the software. It does everything I need

Antwort von Treshna Enterprises

Great to hear Sarah, thanks for taking the time to share your thoughts!

Alan
Gesamtbewertung
  • Branche: Musik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I love "The Bash" formerly known as "Gigmasters"

Bewertet am 16.2.2021

OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

Vorteile

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

Nachteile

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

Noel
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best for easy to use

Bewertet am 13.6.2019

I had a great experience with them and plan I’m using them in the future

I had a great experience with them and plan I’m using them in the future

Vorteile

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Nachteile

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

In Betracht gezogene Alternativen

Kisi

Warum GymMaster gewählt wurde

Too hard to use for staff

Gründe für den Wechsel zu GymMaster

Ease of use

Antwort von Treshna Enterprises

Hi Noel, thank you for the great feedback. We are pleased you found the system intuitive as we do try to make the functionality as easy to use for our clients.
We wish you all the best and hope we can be of further assistance to you when you reopen.

Robert
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing

Bewertet am 4.7.2019

Vorteile

Ease of use. Value for the money. It made my job easy

Nachteile

The thing I like the least was that you had to have Internet to update profiles

In Betracht gezogene Alternativen

Mindbody

Antwort von Treshna Enterprises

Hi Robert! Thanks so much for taking the time to leave us this wonderful feedback - it's great to hear we have made your life easier as a club owner.

GymMaster requires an internet connection to synchronise your profile updates with the system. This ensures your important information is always up-to-date every time you log in from your computer, tablet or phone or if you have multiple users logged in and using the system simultaneously

Sara
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great!

Bewertet am 2.8.2019

Overall it has been a good experience!

Overall it has been a good experience!

Vorteile

I like that you can bill the customers account for purchases. I like how you can view account history. I like how easy it is to use. Customer service is great, [SENSITIVE CONTENT HIDDEN] is my favorite!

Nachteile

That you cannot take all linked members and main members member owing and bill one big amount I have to go to each person to bill their account.

Antwort von Treshna Enterprises

Hi Sara, thanks for taking the time to leave us this review!
We're so glad you are enjoying your experience with GymMaster.

This functionality is currently on our radar as a feature to implement - in the mean time we would be happy to schedule a session to discuss other debt collection features available through GymMaster that might help streamline the process.

Thanks again for letting us know, client feedback helps us prioritize features that will improve the software.

Mesphin
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Customer Service!!!

Bewertet am 13.9.2019

Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

Vorteile

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

Nachteile

I never fully experienced a "mobile" component of this software.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu GymMaster

Better pricing and service felt better.

Antwort von Treshna Enterprises

Hi Mesphin
Thank you for such positive feedback. We are thrilled to hear you found the software easy to use and we always take pride in our great customer service.
Wish you all the best and please don't hesitate to contact us if we can assist with anything else.

Travis
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Stadium

Bewertet am 24.9.2020

Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into...

Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

Vorteile

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Nachteile

We where hoping there would be a manual
Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Antwort von Treshna Enterprises

Hi Travis
Thank you for the wonderful feedback, it's always good to hear how GymMaster management software has been easy to use and that the support team have assisted you when needed.
Our manuals are generally all online, with a huge variety of supporting YouTube demonstrations to walk you through the different aspects of the system.
We look forward to working with you as you grow.