Best way to schedule and keep track of appointments
Vorteile
I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.
Nachteile
I currently like everything about this software.
So Easy To Use, Business Generating
Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.
Vorteile
I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.
Nachteile
If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.
Stress free appointments
This allows me to spend more time focusing on the clients rather then excusing myself to answer my phone. I also no longer have to carry my appointment book with me. Everything is right there!
Vorteile
Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.
Nachteile
Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!
Easy All-In-One System
I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.
Vorteile
Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.
Nachteile
I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)
Promising but very limited
Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.
Vorteile
It has a dedicated iPad app.
Nachteile
Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.
User friendly with many functions
Using Square appointments has made it easier for clients to book appointments online without the inconvenience of having to call.
Vorteile
User friendly, works well on phone as well as computer. Easily integrates with my website to make it easy for clients to schedule
Nachteile
For a while it was not compatible with Android, they have since created and Android app. Sometimes tough to get in touch with customer service
Appointments
I have a wonderful time using square and I recommend it to everyone I know that’s in business
Vorteile
I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.
Nachteile
What I didn’t like was the monthly fee but that’s gone now
Square Appointments
We are able to keep our studios schedule clear and organized for all clients who may want to book an appointment as well as keeping g it easy it read for the other employees so we each know when the studio is free or booked.
Vorteile
The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.
Nachteile
There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.
Great addition to Squareup
I like it overall because of the fact that scheduling and invoicing are on the same platform. But it's a little confusing while setting it up.
Vorteile
Having both appointment scheduling and invoicing on the same platform, the option to embed the scheduler on website
Nachteile
It definitely has a learning curve on setting the availability for different appointments. When I change availability for one service, the other services also reflected the changes which is not what I wanted. It took me a long time to figure out.
Square
I like square i just hope they tie up the loose ends to their POS
Vorteile
I like that square allows you to take any major card payment. Also you can charge client directly from client profile it also allows you to save a card on file for your client for further purchases.
Nachteile
The cons about square appointments are you cannot take deposits before appointment. Also the processing fees are a bit much. Recently I’ve had to reach out to them about fraud emails and scams I’ve been getting.
Excellent saas
This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.
Vorteile
-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics
Nachteile
-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.
Professional Edge
My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.
Vorteile
Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.
Nachteile
I really haven’t found anything I don’t like with this system. Extremely pleased
Loving it!
I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.
Vorteile
I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.
Nachteile
I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.
Amazing
It's a really easy program and I love using it.
Vorteile
It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!
Nachteile
I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.
Great Product!
This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.
Vorteile
I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.
Nachteile
Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.
Great app - I wish the mobile version was as seamless as the desktop version
This program is great, and is simple to use.
For the mobile app, it would be great to be able to pull up pending appointments in a list format.
Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.
Vorteile
I like that the software automatically sends text and email reminders -- my customers really appreciate that.
Nachteile
For the mobile app, it would be great to be able to pull up pending appointments in a list format.
Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.
Satisfied Customer
I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.
Vorteile
I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.
Nachteile
I havent found anything that I dislike.
Auto Pilot Appointments!
Wow, I love it, my clients love it, don't know how I would operate without it... Fifty percent of my clients book without me ever emailing/texting/calling. They request an appt, I accept, they show up. Totally frees up my time, don't even need to make "reminder" calls anymore.
Vorteile
Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.
Nachteile
The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.
Urnailtech
I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app
I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.
Vorteile
Easy to access ..my clients love it..love instant deposit
Nachteile
Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment
Scheduling software built-in to a P.O.S.? Smart. Really!
Vorteile
Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!
Nachteile
Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".
Great app, needs more options
I really enjoyed using Square Appointments. It was so easy to use and I liked the entire set-up on the app. Everything was simple and to the point. I wish I could’ve continued using it though, but I had to switch my booking site because it came with some other options I needed most. If I could still run my booking site without those other options, I would still be using Square Appointments.
Vorteile
I really liked how simple everything on the Square Appointments app was made to be. Literally, everything I needed to do with my calendar I did it on the app and it was perfect.
Nachteile
I gave 4 stars for the Features and Functionality simply because if you are someone like me who offers a variety of services then it is a bit difficult to keep your booking site neat and organized without it looking like there are just a million things on a long list on your site. It would be much better to have an option where we can put our services into categories.
Appointment scheduling ease
Vorteile
I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.
Nachteile
For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.
Square has everything you could need and now offering appointments for free for individuals!
Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.
Vorteile
this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.
Nachteile
There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.
Makes Scheduling Easy
Vorteile
I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.
Nachteile
NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.
A few waves in my smooth sailing
It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.
Vorteile
I like the how my schedule comes up for the day. The reports, easy usage.
Nachteile
I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged.
My customers hate that they have to put their card number in every time.
The mobile layout needs a little work on some pages
