Proliant Erfahrungen

The software is very easy to use. The entire integration process was not without its kinks, but the entire time worked tirelessly to make sure we were ready to go on day 1. Anytime that we have a question or issue we know we can count on our customer service team to get us a response and/or fix quickly.

We had some trouble with some items that were setup incorrectly on the time and attendance side from the get go, but those were quickly identified and fixed. We had a change in our time and attendance rep a few months ago and had some issues with him responding. The supervisor stepped in, took care of the situation, and we haven't had any issues since.

The best thing about Proliant is its cost. The software is not very expensive compared to other full suite payroll options. Additionally the main UI is somewhat pleasing and simple to use.

The worst thing about Proliant is its software. I am not sure if there is someone behind the curtain constantly changing permissions and data, but those things were certainly to us. Furthermore, their customer service is abysmal. Never have we dealt with such a company that was so inept at its own system. Even though our representatives were the "experts" they constantly had to communicate with other departments and their superiors in order to resolve even the most simple of issues.

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Additional State Specific HR laws. Also Industry Specific laws/regulations.

It is very easy to use and is set up in a very practical manner.

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

The software itself are generally easy and intuitive, but what I like best is the personalized customer service. My assigned Rep (Robby) is 100% fantastic. Every time I email him with a question about the platform he replies within minutes (I think the longest way was an hour or two). He sends me step-by-step screenshot directions on how to accomplish whatever I was hoping to do. He also will reach out with deadline reminders to make sure payroll and other related items stay on schedule. As to the platform, it's easy to do payroll and only takes about 10 minutes even after adding personalized PTO and commissions. Proliant's personalized customer service sets them far apart from other payroll services and has earned them a loyal customer.

I'm not an HR guy, but as the owner of a small company with a dozen employees, the task falls to me. I'm not up on a lot of the lingo so it requires me to ask more questions as it's not super-easy to figure out items on my own. Luckily, it's easy to just ask my Rep who's extremely responsive, negativing what otherwise would be a negative towards Proliant.

Our implementation was very easy. Each of our implementation specialists were very engaged and knowledgeable and helpful during our implementation. The layout is is user friendly and the modules offered are all important aspects of the HR function. I also like the amount of tools provided.

While implementation was easy, the training to use the software was lacking. Watching someone go through a video of the modules wasn't as useful as being able to get into a testing site and actually use the software. I wish the guides were a little more user friendly. Sometimes it's hard to tell which guide the information I'm looking for is in. The help feature is nice but, when I tried to use it, it didn't provide me with the information I was looking for.

Payroll processing is a breeze. If that is all you are using it for, you will love its ease of use and functionality. At the price point offered, it is a very economical choice for basic functionality.

Communication between Time & Labor and Ready Pay Online is lacking. Continued issues since day one that have still not been ironed out in regard to transferring employees to new locations, time off tracking, browser accessibility, and 401(k) integration, just to name a few.

Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there!

I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system.

Being able to use all of the elements of the payroll system, having a mobile app to share with employees that may not have a computer to use at home, integration with an onboarding company to capture applications and send communications to applicants without calling them each time, BSwift for capturing insurance information and enrollment

Again, I find the report system very frustrating & do not feel it is user friendly at all. I am not sure the solution as I am not an IT person, but there has to be an easier way to build reports.