LoveAdmin Erfahrungen

The software has helped our facility manage memberships, events, and payments thoroughly and efficiently. I especially appreciate the flexibility in customizing almost every feature to fit our needs.

It was a bit hard to train others how to use the software but we eventually got the hang of it and enjoy using it.

Love Admin has significantly reduced the amount of admin as a Club we have to do. With a small committee, trying to run a fairly large sports club, Love Admin, truly has been a lifesaver. The functionality of reports that you can pull off is excellent. The team behind the scenes at Love Admin are superb and are so quick to respond. It's been brilliant for us as a Club and has allowed us to concentrate on other things!

We have yet to explore the templates in the communication part of Love Admin - it has seemed quite fiddly thus far but it's early days for us and know that if we need to reach out to the team at Love Admin that they would point us in the right direction!

It has saved me a lot of time on admin tasks.

A little slow to get going and maybe not quite what I had imagined at first but I now love it

We chose this software because it could be adapted to fit in with how we already ran our organisation. Most class management software is very unflexible, but this gave us the choice to fully customise the customer experience.

When I first contacted paysubs about their software I was told that it could do pretty much everything, that it would be a substitute for mailchimp, accounting software and that it could create landing pages for my events. All of this was sold to me as being 'free'. Apparently what they meant was that I should charge my customers what extra to cover it. We were quite a long way through the set up process when I realised this was all untrue. I complained and they denied they said it! We were so far in and had promised our customers we were moving to a new better system so decided to continue. As quite a tech junkie, always making use of the latest online software, I've never had a problem turning my hand to anything. Paysubs was different. They said they were going to set it up for me, but after a while it became apparent that they didn't have any sort of grasp on how our business ran and how things needed to be set up. The person who was assigned to help had terrible communication skills. Sometimes writing whole paragraphs without a single punctuation mark. Making it very difficult for us to understand what on earth she was saying. In the end I took on the task of setting it up myself with the help of my team. It took up a lot of our time for several months meaning we lost focus on other more important things. It wasn't at all intuitive to use so we had to spend ages fiddling about trying to work out how things work. The help menu wasn't much help and although our contact at paysubs was quick to respond she wasn't able to give us the answers we needed without many confusing emails going back and forth.

Having so much information in one place.

On some functions the back button takes you back to the front page not back one step.

Is working well for our Swans Trust organisation and appears to be developing into a good all round program.

Can be a bit tricky to work around for those not particularly comfortable with moving away from a manual system within our organisation.

Looks great on the website until you speak with "onboarding"

Since the new version of the software, LoveAdmin require businesses that work with them to turn over £20,000 through their system. This is highly unlikely with the companies such as community football teams or clubs that they market to.

This penalises small businesses and community clubs. Unfortunately, this isnt information is not displayed anywhere on their website either.

Being able to export to excel, timetable and registers clear.

Having parent account and athlete accounts.
Would be good to be able to send out a form to customers by email to complete. At the moment you have to add it to your shop which is quite long winded.
Need to be able to add larger files to emails.
I find running reports for outstanding payments quite confusing - feel it needs to be clearer which invoices outstanding (this could be me but do think there could be easier ways to view it).

Easy to set up, update products and check financials

Mobile friendly, on mobile devices parts dont fit well the screen and uploading photos for products to fit size for box

Everything is in one place. It makes keeping on top of everything so much easier.

We've been using Version 1 which had a few slow functions but we're about to upgrade to Version 2 so hopefully there will be so many more usability options.

The staff are very helpful and are always available to help when needed.

The text message service seems expensive for my needs.

Great way to manage a large number of clients. Quick support responses.

Bugs/features not working as they should, eg. trial capacities.

The support is amazing! Quick fast reliable

It can be quite 'techie' to start with, to maximise all the features it takes time.

It's given me so much time back! Easy to schedule classes and set payments. Straight forward booking system

Some members struggle to load love admin on their phone and therefore struggle to make bookings - Usually Iphones.

All in one place, great when using a pc - registered 500+ players. Subs section works well

Difficult to action anything via a mobile at all, really needs an app. Reports not over friendly to use. Dashboard not the best of info

great support. always there on hand to get us through onboarding and set up

no app. app with things like message function would be great

Support from the word go, so many user customisable templates, features and reports I haven’t even got half way through.

Absolutely nothing to do with the Loveadmin portal. The only drawback is getting everyone to enter their data again. I wish I would have found this 2 years ago! I can’t import all the spreadsheets I have to the platform as mine are such a mess.

At least this give me the chance to start afresh with the client data.

It has good features. Worked easily with direct debits and GoCardless, it is collection 90% of our subs due.

Support when frequent problems arise. Its not cheap and needs to be much more effective to make it worthwhile in the long term. Not much support in chasing up outstanding subs. One or two bugs.

I love ALL the features of PaySubsOnline;
-Event management
-Allows members to update their membership information
-Can provide for a members only event and a non-members payment.
-A commission payment % of each payment (which is worth it for our organisation of 65- 80 members, and infrequent )
- Web-based and can be added to your website through adding a HTML code.
-A reasonable number of tutorials to show how one uses it.
- Reasonable customer service

Although I love the features, if I could find another alternative that was running faster than Paysubs with all these features and the same price, I would swap instantly.
It is rather outdated, and needs to be streamlined a bit better.
It often lags, and my members are frequently sending me emails about issues with payment through Paypal or credit card, so it has not made my life easier when collecting dues, because I am frequently replying emails and asking members to pay again.
I love it, but needs some work.