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222 Bewertungen
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Leider nicht wie versprochen und für uns nur bedingt nutzbar
Bewertet am 8.3.2023
Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.
Vorteile
Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen
Nachteile
-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolut unzufrieden und völlig überbewertet
Bewertet am 11.5.2020
Kann ich leider absolut nicht weiterempfehlen
Vorteile
Design im eigenen Firmendesign möglich.
Nachteile
Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..
Antwort von Virtuagym
Dear Timo,
Thank you for your review.
We are always aiming to better understanding our client's needs to be capable of addressing them throughout the variety of modules we have built.
You mentioned having to deal with different obstacles when using our system and we would like to cover all basis with you on what went on.
We would highly appreciate if you could please email us at support@virtuagym.com using the code JA9842121 in the subject line, this way we can further talk and provide you with the top quality assistance our clients deserve.
Looking forward to hearing from you,
Sincerely,
Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
NICHT für reine Online Coaches zu empfehlen!
Bewertet am 2.6.2020
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System
Vorteile
Ablauf der Trainingsapp, wenn man das Training ausführen möchte.
Nachteile
Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!
Antwort von Virtuagym
Dear Lisa,
Thank you very much for your review.
As we continue to work harder day by day to not only meet but also exceed our client's expectations, your feedback is a very important part of our growth process.
We like to do our best by delivering outstanding quality service every time which is why it would be fantastic if you could email us at support@virtugaym.com using the code JA36417 in the subject line and
find a suitable time for us to go through these areas of opportunity you've mentioned while making sure we find the best possible resolution to ensure you make the most out of the tools we have built for our clients!
We look forward to hearing from you soon!
With warm regards,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unfassbar schlecht
Bewertet am 1.6.2021
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht
Vorteile
Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft
Nachteile
Der Support - fehlende Lösungen für unseren täglichen Betrieb
Antwort von Virtuagym
Hallo Phil,
Danke fur dein ehrliches Feedback. Es tut mir Leid, dass du mit unserem Software- und Support-Team keine gute Erfahrung gesammelt hast. Ich habe mitbekommen, dass du uns wertvolles Feedback und Verbesserungsvorschlage fur unsere Software gegeben hast. Dafur sind wir wirklich dankbar. Leider konnen wir derzeit nicht alle Wunsche umsetzen, diese werden aber berucksichtigt. Wir werden unseren Kundenservice verbessern um sicherzustellen, dass du alle Unterstutzung erhaltst, die fur das Wachstum deines Unternehmens benotigt wird.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Schlechter Kundenservice
Bewertet am 16.2.2023
Chaotisch.
Vorteile
Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.
Nachteile
Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wieder zurück
Bewertet am 15.3.2023
Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio
Vorteile
Meine Kunden lieben die App, leicht verständlich, unkompliziertes eigenständiges Einbuchen - verschieben - Überblick
Nachteile
... da ich wieder zurück bin, kann ich nichts dazu sagen ;-)
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
So much to offer
Bewertet am 4.12.2018
I enjoy using Virtuagym and so do my clients.
Vorteile
I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!
Nachteile
Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi There!
Thanks for leaving such a wonderful review for Virtuagym!
We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.
I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com !
Thank you, once again, for your kind words.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Happy with our service
Bewertet am 17.12.2021
It has been very beneficial to every day use. From setting up new membership to taking payments
Vorteile
Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.
Nachteile
Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Dan,
Thank you for providing us with your valuable insight.
We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.
As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution!
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
DO NOT USE THIS SOFTWARE
Bewertet am 25.1.2020
Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would.
Vorteile
The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.
Nachteile
Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.
Antwort von Virtuagym Übersetzen auf: Deutsch
Hello Janine,
We are of course very sorry to hear that you have had such an unfortunate experience. When dealing with software technology it is impossible to avoid bugs, issues, and glitches even for large companies like Google, Apple, Netflix, and Facebook. That, of course, does not make it any better for you as a business and can take away precious time and occasionally money.
Unfortunately some fixes take time, more time than desirable and the support team do their best to answer client queries in response to the problems.
It seems that in your case, the situation was not handled to your satisfaction and we would be happy to discuss it with you in further detail. Please email us at support@virtuagym.com and put reference code AH34431 in the subject line. We look forward to hearing from you!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great tool for Personal Trainers
Bewertet am 17.12.2021
I’ve had a great experience between the Programming and the customer service.
Vorteile
The ability to create workouts with avatars for clients.
Nachteile
Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.
In Betracht gezogene Alternativen
MindbodyGründe für den Wechsel zu Virtuagym
MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Allie,
Thank you very much for taking the time to share your feedback with us.
We are thrilled to know that you have used the Coach module in such a good way.
Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.
Please feel free to contact us at support@virtuagym.com if you need assistance.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great all-in-one software for managing clubs
Bewertet am 18.12.2021
Great support.
Vorteile
High functionality, great user experience/design
Nachteile
More options for reporting/analytics would be helpful.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Kelly,
Thank you for your time in rating Virtuagym.
We appreciate the confidence you have placed in us, and your feedback will be of course taken into consideration when deciding which features to add and improve to our system.
Please do not hesitate to share your further thoughts by emailing us at support@virtuagym.com and we will make sure to pass them over to our developers.
Team Virtuagym
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Thankful for this App!
Bewertet am 22.12.2021
Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.
Vorteile
-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization
Nachteile
-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Amieris,
We are delighted to hear about your positive experience with us.
It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.
As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com.
Team Virtuagym
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Virtuagym: great all-in-one system
Bewertet am 10.3.2017
My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.
For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.
Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.
The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.
From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.
For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Daniel,
Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!
Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!
We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!
Have a great day,
Walter - Virtuagym Customer Success Department
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Good product for my Online PT business
Bewertet am 6.3.2020
Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.
Vorteile
Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier
Nachteile
The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear, Alex!
Thank you very much for sharing your experience with us.
We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey!
As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service!
Once again thank you for your suggestions!
With warm regards,
Your Virtuagym family.

- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
I bought the app for the nutrition app which does not work. None of the information in the app...
Bewertet am 28.7.2018
Things were organized but the app is too limiting and the nutrition app although very cool doesn't work
Vorteile
The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized
Nachteile
none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Sean,
Thank you for your review.
In order to be able to help our customers around the world, we have an open database in regards to our food and fitness apps. This means that anyone can always add new products in our database. Unfortunately, this does cause some pollution in our database occasionally. By reporting these products we are able to optimize our services. We do understand that this might be an inconvenience for our customers and therefore we do want to apologize.
In regards to the issues you have experienced with our customer service team, we're terribly sorry for disappointing you. Because we are a fast growing business we have Service Level Agreements to adhere to, which means we cannot always reply to everyone as fast as we want to.
I would love to further investigate your case so we can learn and improve. If you want to, please send us an email via support@virtuagym.com.
Thank you in advance, - Anna, Virtuagym Client Success Department

- Branche: Telekommunikation
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Renewing the body
Bewertet am 28.11.2018
Vorteile
A good application for both personal use and professional use as it has a variety of functions. For personal use such as carrying an easy training plan to see short-term results. Business use leads to better performance in its use and project management
Nachteile
So far the application is very good help
Antwort von Virtuagym Übersetzen auf: Deutsch
Hello Neyli,
Thank you so much for taking the time to leave us a review.
We're very pleased to hear that you enjoy our software and that it has helped you to better manage your clients and their goals!
Valuable feedback such as yours will help to give us an insight into your user experience so we can continue to improve our product every day.
If you have have more feedback for us or a good idea or suggestion, you can always let us know via our contact page: https://virtuagym.com/contact. In addition, please never hesitate to reach out to our support team via support@virtuagym.com - We're happy to help!
Thank you again for your time.
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
THE MOST AWFUL CUSTOMER SERVICE AND FITNESS MANAGEMENT PLATFORM EVER.
Bewertet am 4.8.2020
TERRIBLE. TOP TO BOTTOM.
Vorteile
AWFUL ACROSS THE BOARD. TOTAL RIP OFF. ZERO CUSTOMER SERVICE. CONSTANT PROBLEMS WITH SOFTWARE. RUN. MINDBODY IS 1000X BETTER. SO GLAD WE SWITCHED BACK TO MINDBODY.
Nachteile
AWFUL CUSTOMER SERVICE. INADEQUATE APP. USER EXPERIENCE WAS AWFUL AND CONFUSING. WAY OVERPRICED.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Tim,
Your feedback is very much appreciated,
It is indeed very sad to hear that our services did not meet your expectations.
We've been performing constant improvements to the system itself and the options available that it's a little bit strange to read it did not work for you at all.
Unfortunately, when dealing with technology, obstacles will always arise and while we try to deal with the issues quickly and thoroughly, at times it can take longer than desired to solve those.
Finally, we've also added several qualified and expert people to both our development team and support for the client's consulting, in an attempt to continue improving our times for solution delivery.
We'll definitely look up your account records as I mentioned before, to make sure all areas of opportunity can be accordingly addressed.
Please do let us know if there is anything else we can be of assistance with.
Sincerely,
The Virtuagym Team.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Virtuagym is a SCAM
Bewertet am 4.12.2019
We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.
Vorteile
They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.
Nachteile
You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Stephanie,
Thank you for your feedback on the experience you have had with Virtuagym.
The 12 months agreement is a term that is clearly stated and must be accepted before a payment can be processed.
Indefinitely delayed start dates are unfortunately not an option. A sale cannot be closed without a start date entered by the client.
We can, of course, understand how that may not work for some of our clients and we are sorry to see you go.
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for branding my martial arts brand!
Bewertet am 29.4.2021
[SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly.
With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast.
So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.
Vorteile
-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive.
-With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs.
-The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live.
-The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one.
-The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training.
-The Coaching design of the software is great!
Nachteile
-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow.
-Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it.
-One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this.
-The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Itzak,
Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity.
It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal.
Please do let us know if there is anything else we can be of assistance with.
With warm regards,
Anna Howard
CS Manager
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
VG can be big
Bewertet am 16.6.2016
I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.
Vorteile
Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".
Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.
Nachteile
Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.
Antwort von Virtuagym Übersetzen auf: Deutsch
Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Good platform, but no payment system support in Denmark & bad customer service
Bewertet am 6.8.2020
Good platform, but really bad service. They dont fix bugs thats not working, slow custom service.
If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!
Vorteile
- Easy to use
- alot of features
- Good app setup
- Good platform layout.
Nachteile
- Support reply is really really bad..... Long reply time when you write a email.
- No phone line for service or support.
- Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark)
- Still working to get the automatic payment system to work, but there not helping out.
In Betracht gezogene Alternativen
GlofoxAntwort von Virtuagym Übersetzen auf: Deutsch
Hello Andreas,
Thank you very much for sharing your thoughts about Virtuagym!
We're glad to hear that our tools and services work fine for your business and are easy to use.
We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you!
Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve.
Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests!
Wishing you all the best,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Tick Performance
Bewertet am 8.3.2020
Being in another country does make it difficult to follow up with any issues
Vorteile
I like the content and the presentation, back end content, and app store app
Nachteile
I am still waiting for Ezidebit Aust to become apart of the integrations - I was initially informed it would be less than 1 year to onboarding but 2 years later I am still waiting.
Antwort von Virtuagym Übersetzen auf: Deutsch
"Dear, Emm
Thank you very much for your review!
We are glad to hear that you find our content and presentation, positive aspects of Virtuagym.
We would like to hear more about those areas of opportunity you feel we can continue to work on when it comes to better access to back end content.
Unfortunately, our partnership with Ezidebit has been put on hold. With their current pause of payouts to clients, we are unsure when this can be picked up again. But we will make sure to keep you posted once there is a change in their situation.
Please feel free to write to us at support@virtuagym.com using the code JA23872 in the subject line.
Many thanks,
Your Virtuagym Family"
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game changer for trainers and coaches
Bewertet am 22.11.2021
The staff is exceptional and second to none. The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best!
Vorteile
It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals.
Nachteile
So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Nicole,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our team and the system. It truly means a lot to have our customers share their positive experiences, especially during this time.
Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst customer service ever!
Bewertet am 1.12.2020
Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off.
We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to.
They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge.
A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!
Vorteile
There were features such as app development that seemed exciting but we never got that far.
Nachteile
Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.
Antwort von Virtuagym Übersetzen auf: Deutsch
Dear Emily,
Thank you for taking the time to leave your feedback.
We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients.
If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com.
With warm regards,
The Virtuagym team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Wish the Product Would Work as Advertised
Bewertet am 27.1.2021
Frustrated
Vorteile
Customer service is friendly and easy to access
Nachteile
I give feedback all the time to customer service.
I'm frustrated with Virtuagym. I've made several attempts to create motivating challenges for my Rockstar Clients only to be disappointed because Virtuagym is not working right and their data is not being processed into the challenge.
This is soooo disappointing. I get my clients all excited for a challenge, they sign up and then it doesn't work. It creates mistrust from them in me and the app and it's a let down. Especially since I am a loyal customer with over 100 members.
Also, STILL waiting after months on the sycn for Fitbit to be corrected.
In Betracht gezogene Alternativen
TrainerizeGründe für den Wechsel zu Virtuagym
Customer service was easier to contactAntwort von Virtuagym Übersetzen auf: Deutsch
Hi Anna. Thank you for sharing this with us!
We are sorry to hear about the difficulties you have had with the challenges.
We are already picking this fix up for a near-future release, so hopefully, this will have a positive impact on your business.