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236 Bewertungen
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Leider nicht wie versprochen und für uns nur bedingt nutzbar
Bewertet am 8.3.2023
Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern....
Nach 4-5 Jahren Nutzung sind wir zu dem Entschluss gekommen, das System nicht weiter zu verlängern. Wir haben mehr Probleme als Nutzen mit dem System (Shop, Foot, Finanz-Management)Wenig Flexibilität innnerhalb der Funktionen.Versprochene Ergänzungen in der Entwicklungen wurden bis heute nicht umgesetzt.
Vorteile
Richtig gut hat uns leider keine Funktion überzeugt, viele Dinge haben Fehler, Bugs oder Fehlfunktionen
Nachteile
-Support meldet sich gar nicht oder nur sehr spät - ständig wechselnde Mitarbeiter die nicht genügend Fachwissen in den Themen haben-nicht Lösungsorientiert-Funktionen werden in den einzelnen Bereichen nicht weiterentwickelt-
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolut unzufrieden und völlig überbewertet
Bewertet am 11.5.2020
Kann ich leider absolut nicht weiterempfehlen
Kann ich leider absolut nicht weiterempfehlen
Vorteile
Design im eigenen Firmendesign möglich.
Nachteile
Schon die einfachsten Fuktionen funktionieren nicht (Rabatt bei Rechnungen), Übertragung der Daten von Mobil zu Pc unterschiedlich, Synchronisation funktioniert nicht, Apple und Androit haben gravierende Unterschiede. Support gibt alles nur als Feedback weiter aber ändert nichts! Probleme werden nicht ernst genommen und mit immer den gleichen Texten ruhig gestellt. Bereich Ernährung ist für mich wirklich eine Katastrophe was die Programmierung angeht, keine Besserung in Sicht leider. Jeder Bereich hat steckt oft noch in den Kinderschuhen, viele unnötige Klicks nötig innerhalb de Systems.. Lebensmittel etc müssen immer exakt geschrieben werden, Rezepte ändern sich automatisch, können nicht kopiert werden und ändert man eine Sache, wird sie bei allen anderen Kunden auch geändert! DSGVO nicht nach Norm, jeder Kunde wird automatisch in der „News“ Gruppe angezeigt..
Antwort von Virtuagym
Dear Timo,
Thank you for your review.
We are always aiming to better understanding our client's needs to be capable of addressing them throughout the variety of modules we have built.
You mentioned having to deal with different obstacles when using our system and we would like to cover all basis with you on what went on.
We would highly appreciate if you could please email us at support@virtuagym.com using the code JA9842121 in the subject line, this way we can further talk and provide you with the top quality assistance our clients deserve.
Looking forward to hearing from you,
Sincerely,
Virtuagym.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
NICHT für reine Online Coaches zu empfehlen!
Bewertet am 2.6.2020
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge...
1. Software ist Geschäftsschädigend für selbstständige, da Trainingspläne und einzelnen Dinge verloren gehen und nicht wieder hergestellt werden können
2. Schlechter Kundenservice
3. Gibt es in "13" Sprachen, aber nicht für alle Features im System
Vorteile
Ablauf der Trainingsapp, wenn man das Training ausführen möchte.
Nachteile
Dinge gehen von heute auf morgen verloren und keiner weiß warum und es kann nicht wieder hergestellt werden!
Antwort von Virtuagym
Dear Lisa,
Thank you very much for your review.
As we continue to work harder day by day to not only meet but also exceed our client's expectations, your feedback is a very important part of our growth process.
We like to do our best by delivering outstanding quality service every time which is why it would be fantastic if you could email us at support@virtugaym.com using the code JA36417 in the subject line and
find a suitable time for us to go through these areas of opportunity you've mentioned while making sure we find the best possible resolution to ensure you make the most out of the tools we have built for our clients!
We look forward to hearing from you soon!
With warm regards,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Unfassbar schlecht
Bewertet am 1.6.2021
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es...
Offenbar sehr hohe Fluktuation - unterbesetzt - Support miserabel - einfachste Funktionen gibt es nicht
Vorteile
Leider war tatsächlich nur alles vor dem Abschluss des Vertrages gut verkauft
Nachteile
Der Support - fehlende Lösungen für unseren täglichen Betrieb
Antwort von Virtuagym
Hallo Phil,
Danke fur dein ehrliches Feedback. Es tut mir Leid, dass du mit unserem Software- und Support-Team keine gute Erfahrung gesammelt hast. Ich habe mitbekommen, dass du uns wertvolles Feedback und Verbesserungsvorschlage fur unsere Software gegeben hast. Dafur sind wir wirklich dankbar. Leider konnen wir derzeit nicht alle Wunsche umsetzen, diese werden aber berucksichtigt. Wir werden unseren Kundenservice verbessern um sicherzustellen, dass du alle Unterstutzung erhaltst, die fur das Wachstum deines Unternehmens benotigt wird.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Schlechter Kundenservice
Bewertet am 16.2.2023
Chaotisch.
Chaotisch.
Vorteile
Das Design ist ganz ok, gute Übersicht beim Ein und Aus Checken.
Nachteile
Habe gefragt im Kundenservice ob es möglich ist die vorgegebene Rechnung zu ändern, weil es nicht in einem Briefumschlag mit Fenster die gefaltete Rechnung einzubringen.Sieht sehr unprofessionell aus, Teile der Rechnungen sind im Fenster zu sehen des Briefumschlages.Wir wurden ziemlich schnell abserviert, mit es wäre nicht möglich einfach bisschen platz einzufügen. Auch die Termin vergabe ist sehr unüberschaubar, vor allem wenn man dauernd schauen muss an welchen Uhrzeiten die Kollegen arbeiten.Manchmal verschwinden merkwürdiger weise Rabatte und Sepa Rechnungen werden falsch erstellt.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wieder zurück
Bewertet am 15.3.2023
Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war...
Inovativ - freundliche und einfach Anwendung - super Support - Unterstützung beim Onboarding war großartig - ein Wechsel kommt nicht mehr in Frage - Preisleistung stimmen def. vor allem bei einem kleinen Studio
Vorteile
Meine Kunden lieben die App, leicht verständlich, unkompliziertes eigenständiges Einbuchen - verschieben - Überblick
Nachteile
... da ich wieder zurück bin, kann ich nichts dazu sagen ;-)
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
So much to offer
Bewertet am 4.12.2018
I enjoy using Virtuagym and so do my clients.
I enjoy using Virtuagym and so do my clients.
Vorteile
I love how much the software has to offer! I wanted a software that does it all to automate some of the work. They have scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges, etc. The customer service has been amazing!
Nachteile
Because it has so much to offer, it has been a bit overwhelming setting it up and learning. However they offer lots of training videos and 1-on-1 training, you just need to set time aside for that.
Antwort von Virtuagym
Hi There!
Thanks for leaving such a wonderful review for Virtuagym!
We are glad that you are enjoying our product to take of your scheduling, coaching, exercises, nutrition, activity tracker, point of sale, online shop, challenges. It sounds like Virtuagym is taking care of some heavy lifting so that you can focus on making the world a healthier place! We work very diligently to give you the tools to do what you do best so I will pass your review along as it will provide our team with great encouragement to keep doing what they are doing.
I know you mentioned that because it is a lot to learn a new software that you have felt overwhelmed. Nonetheless, we are happy to be here with you and for you every step of the way. Just reach out, we are just an email away at support@virtuagym.com !
Thank you, once again, for your kind words.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
I love this product for my fitness studio!
Bewertet am 7.12.2021
I really appreciated the thorough training across multiple weeks on setting up the software to...
I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!
Vorteile
I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.
Nachteile
My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.
In Betracht gezogene Alternativen
MindbodyGründe für den Wechsel zu Virtuagym
The quick & helpful response to trying out the software + the customization options won me over.Antwort von Virtuagym
Hello Jessica,
Thank you for taking the time to leave such a valuable review.
We work very hard to ensure we provide our customers with a high-notch product, so we are very appreciative to know that our efforts have been paying off.
As for the difficulties you have had, you can always reach out to us at support@virtuagym.com for assistance and we will be glad to help!
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
The WORST Customer Service ever....but really good App based system for workout tracking
Bewertet am 8.1.2020
I was attracted to them for their features, which I have not found a comparable replacement (maybe...
I was attracted to them for their features, which I have not found a comparable replacement (maybe I'll will try programming my own in the future), but honestly, it is never going to be a one-stop shop as I was hoping with the way their system is going. I absolutely DREAD talking to their customer support system as they are very ignorant and stubborn about their policies, I think there have been a few people [SENSITIVE CONTENT HIDDEN] who have been understanding of our issues and actually tried to help. Everyone else seems to think that our problems are not their problem, and don't really take the time to truly understand their own software. Payment system is absolute crap, you're better off using a different system like Stripe or Square. Their scheduling went down for a whole day and all we got was a "SORRY" e-mail. I mean...our customers were unable to book for a whole day which is several hundred dollars in revenue and that's all you can say? We switched to a different booking software when that happened. But I will most likely keep virtuagym for the fun features they have like the workout tracking and such (and also because I am inadvertently locked in for a 1-year contract that was never fully explained and keeps increasing because no one will take the charges off....yay.)
Vorteile
Their workout trackers are awesome. I love that they integrate with different companies (though maybe not particularly well) as I was trying to set up an integration with AccuroFit and after two month, it still seems they cannot figure out how to do this. I purchased their recommended bioimpedance scales which is great because we are able to run gym challenges, and members love being able to track their lifting workouts and have a workout player whenever they want. We regularly use the community portal aspects of the software and the app based system makes it easy to talk to members and send notifications about specific things.
Nachteile
Their salespeople are good. Good enough that with their features alone they can convince you to purchase a YEAR LONG subscription without trying it out. By the way, they don't ever explain to you what features you're paying for or when your pricing goes up, why that happened because you accidentally made some changes that affect your subscription. The customer support team/on-boarding team is absolutely dismal. From day 1, I felt like I was explaining to their support how their system worked. They have no idea what is going on and they basically give you 2 30 min phone calls and expect you to figure it out on your own (when they can't even figure it out). I wanted to setup a system that allowed for different credits and booking based on levels and their onboarding specialist asked me during our first phone call "What software did you switch from and why?" I explained that I switched from WellnessLiving and what I liked about them and person managing our account told me "Well maybe you should have stuck with them."
They have an difficult system for trying to reach anyone to answer your questions. They use Zendesk, which is both incredibly confusing as it goes into (how I understand it) a central e-mail system which can take them 1-3 days to get back to you. At which point, they respond with very unhelpful advice or flat out ignorance. Also, their pay service integration sucks. It is very difficult to use them for bookkeeping and POS and I ended up just resorting to Square.
Warum Virtuagym gewählt wurde
Needed more interactive community features and better integration with other products.Zuvor genutzte Software
WellnessLivingGründe für den Wechsel zu Virtuagym
Price point and available features, including integrated community and workout trackersAntwort von Virtuagym
Dear Amy,
We are glad to hear that you are enjoying the Tracking and the Community modules of our system but are devastated to hear that you had such negative experience with the service that you had received.
We would love to reach out to you and see how we can improve the situation. Please check your in-box :)
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Happy with our service
Bewertet am 17.12.2021
It has been very beneficial to every day use. From setting up new membership to taking payments
It has been very beneficial to every day use. From setting up new membership to taking payments
Vorteile
Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.
Nachteile
Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.
Antwort von Virtuagym
Dear Dan,
Thank you for providing us with your valuable insight.
We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.
As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution!
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Options and Features
Bewertet am 4.3.2020
Vorteile
We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.
Nachteile
Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale.
It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.
Antwort von Virtuagym
"Dear, Jodie
Thank you for your review,
We are glad to hear that Virtuagym has become such a great asset to your business. We love the fact that you find our custom app a useful tool for your needs!
Your feedback is very valuable and we would like to hear more about those steps you consider unnecessary. Please email us at support@virtuagym.com using the code JA31136 in the subject line so we can set up a time to chat about your ideas and feedback. (remember, they are doing us a favor by spending their time on us to give us feedback, make it sound valuable to us as well)
Looking forward to hearing from you!
With warmest regards,
Your Virtuagym Family"
- Branche: Sport
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Review Virtuagym
Bewertet am 28.7.2022
Good
Good
Vorteile
Moving exercises, clear for the clients when they repeat a workout
Nachteile
The way the workouts do not always appear in the clients 'beweegkalender'
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
COULD BE AWESOME BUT IT NOT
Bewertet am 8.8.2020
Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that...
Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.
Vorteile
WORKOUT BUILDER
Extensive exericse library and custom exercises (including videos) are easy to add.
MOBILE APPS
There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work.
MANY FEATURES
They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.
Nachteile
EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month.
BUGS GALORE .It often has bugs and therefore doesnt work efficiently.
IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.
Antwort von Virtuagym
Hello Gregg,
Thank you for your review.
We're glad to hear that you find our workouts and coaching module easy to use along with the features we provide for club management.
Your feedback is deeply appreciated, although we work very hard day by day trying to provide our clients with the top-notch service they deserve, there will be times in which technology will have us facing certain obstacles.
The areas of opportunity you've mentioned will allow us to continue assessing our priorities with a better focus as we move along into a path of success.
Let us remind you to reach out whenever you feel like it by emailing us at support@virtguagym.com we'll be ready to help!
All the best.
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Great App, horrible customer service
Bewertet am 16.3.2020
I rate is a 5/5 for the App and a 1/5 for customer service.
I rate is a 5/5 for the App and a 1/5 for customer service.
Vorteile
I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.
Nachteile
If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.
Antwort von Virtuagym
"Dear, Kayla
Thank you very much for your review!
We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use.
The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos.
We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients.
Please email us at support@virtuagym.com and use the code JA18615 in the subject line.
Your feedback is very valuable and welcomed!
Sincerely,
Your Virtuagym Family."
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
A well develop Platform for such a complicated subject.
Bewertet am 11.7.2023
It's a great place! If you are going to use your money! make sure you know and/or are commited to...
It's a great place! If you are going to use your money! make sure you know and/or are commited to spend on this platform. After all is your money and you should be able to use it and therefore see what really is their commitment.
Vorteile
I liked the fact that there is ease on getting around and not too much pressure. In other words, is what most will be looking for on a virtual place that can't be live and/or will be too much hard to go to gym personally just because it's not calling for them to expose their healthy needs. They care about all their customers. All the virtual place is great for everyone! Is open for everyone to enjoy!
Nachteile
It's a bit heavy like all gyms because is hard to do exercises for people who are in need; example: fat and first starting to go to a gym. There is no really too much insentives but instead freely environment for everyone. They should focus more on People who is ready to give up because that way they can really enjoy what the platform has to offer. They don't really focus on the mental state everyone can be! Some people don't really give credit because is easier to give up and not see the whole purpose of the system. They should be more clear, and net on focusing on these people. Some people give up easy for personal reasons as it's expected.

- Branche: Hochschulbildung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good for Class Projects
Bewertet am 15.3.2023
Vorteile
The onboarding process was quick and easy. There are a few learning curves but these have been easy to manage as the platform itself has been rather intuitive to work with. The platform suits my needs for what I am using it for (class projects) and has been quite easy for my students and end-users to manage from the feedback received so far.
Nachteile
No major cons so far. I have had some trouble finding specific exercises in the library which can be somewhat time consuming, although the ability to create my own with a video link is a great help. I have had this issue when using other platforms as well.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Virtuagym is a SCAM
Bewertet am 4.12.2019
We never agreed to a start date and were charged for a start date, and have since been charged on a...
We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week.
When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions".
THIS COMPANY IS A SCAM.
Vorteile
They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.
Nachteile
You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.
Antwort von Virtuagym
Dear Stephanie,
Thank you for your feedback on the experience you have had with Virtuagym.
The 12 months agreement is a term that is clearly stated and must be accepted before a payment can be processed.
Indefinitely delayed start dates are unfortunately not an option. A sale cannot be closed without a start date entered by the client.
We can, of course, understand how that may not work for some of our clients and we are sorry to see you go.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
By far the BEST training software for Fitness Professionals!
Bewertet am 3.2.2017
I have been using Virtuagym since April 2016.. I have used other platforms for my business...
I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****
Vorteile
Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"
Nachteile
The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.
Antwort von Virtuagym
Hi Ryan,
thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs.
As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets.
All best,
Alkistis
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Thankful for this App!
Bewertet am 22.12.2021
Overall, our organization is happy with our choice to move to virtuagym. There are some features...
Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.
Vorteile
-The new business analytics feature is going to a wonderful asset to our team
-Setting up the app was clear- we had a lot of support from the team
-We are able to manage various calendars and systems
-The system is very user friendly
-There are clear ways to customize the experience
-customer service is pretty responsive to the needs of our organization
Nachteile
-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym
-Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot.
-The notifications/move reminders sent to clients-want to have that turned off
-We had to work to have weight removed from the first questions that app asked
-Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.
Antwort von Virtuagym
Dear Amieris,
We are delighted to hear about your positive experience with us.
It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off.
As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Good platform, but no payment system support in Denmark & bad customer service
Bewertet am 6.8.2020
Good platform, but really bad service. They dont fix bugs thats not working, slow custom service....
Good platform, but really bad service. They dont fix bugs thats not working, slow custom service.
If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!
Vorteile
- Easy to use
- alot of features
- Good app setup
- Good platform layout.
Nachteile
- Support reply is really really bad..... Long reply time when you write a email.
- No phone line for service or support.
- Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark)
- Still working to get the automatic payment system to work, but there not helping out.
In Betracht gezogene Alternativen
ABC GlofoxAntwort von Virtuagym
Hello Andreas,
Thank you very much for sharing your thoughts about Virtuagym!
We're glad to hear that our tools and services work fine for your business and are easy to use.
We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you!
Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve.
Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests!
Wishing you all the best,
Virtuagym,
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Satisfied customer
Bewertet am 17.3.2020
I think a lot of work needs to be done on the client interface in terms of scheduling workouts and...
I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.
Vorteile
Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.
Nachteile
The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.
Antwort von Virtuagym
"Dear, Rebecca
Thank you so much for sharing your experience with Virtuagym!
We are happy to hear that you find our modules for booking and managing accounts useful for your business.
We would love to discuss with you further how you envision a more user-friendly interface for your clients and we understand that this is the #1 priority for most of our clients.
Please email us at support@virtuagym.com using the code JA35287 in the subject line.
We look forward to hearing from you soon!
With warmest regards,
Your Virtuagym Family."
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great program especially for an affordable price
Bewertet am 24.2.2022
I do love the product! Being such a small gym it's nice that there is a company out there that is...
I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.
Vorteile
The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.
Nachteile
The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client
Antwort von Virtuagym
Dear Theresa,
Thank you so much for taking the time to share your feedback with us.
We are very happy to hear you are pleased with our system. It truly means a lot to have our customers share their positive experiences with us!
We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases.
We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Be very careful of the sales team.
Bewertet am 21.1.2022
Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due...
Very poor if I’m honest, apart from the onboarding team who were fantastic, wouldn’t recommend due to how dishonest the sales team are and how poor the system is to actually coach, regretting moving away from TrueCoach. Might not have been the most glamorous software but they nailed the basics something virtuagym should take note of
Vorteile
From a users perspective it’s good, has pretty much everything you want.
Nachteile
The sales team will mislead you and try yo get the sale over the line, I was told the app could do things that it couldn’t (even have the recording) and the sales team didn’t even hold their hand up and apologise, they just tried to shift the blame onto me and say I made assumptions, which was clearly wasn’t the case, as the recordings Cleary show.
The app is missing the most basic features, no activity feed so you can easily keep track of what your clients have done, no notifications when a client completes a workout, no ability to comment on a clients work out or even the ability to reply to notes that they left, no notification when a client updates their metrics. Can’t message using the app. Software has easily added 3 hrs onto my day due to repetitive task's and now I have to do my coaching outside of the app in what’s app because of how bad it is.
Antwort von Virtuagym
Dear Gary,
Thank you for bringing this to our attention.
We are very sorry to hear that our product has not yet fulfilled your needs as presented during the sales process.
We work very hard to ensure we provide high-notch software and high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par.
If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to work with you to find a resolution.
Team Virtuagym
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst customer service ever!
Bewertet am 1.12.2020
Went from great to horrible within 24 hours. We were so excited about the product after our hour...
Went from great to horrible within 24 hours. We were so excited about the product after our hour demo, pricing, and terms of agreement. We wanted to get up and running immediately so we signed and sent back the contract right away. When we were on the call with our rep after we signed to get us up and running, he mentioned something about a 1 yr contract that all 3 of us heard for the first time. We quickly said this is not going to work for us as we cannot commit for a year when we don’t even know if the project we were building was going to take off.
We had not even used the product and we asked them to kindly refund our $213 until we can fully decide if this was something we could commit to.
They were adamant that we signed fully well aware of the 1 yr contract. We admitted that we did not read the contract before signing bc we were sure we understood all the details on our demo call with [SENSITIVE CONTENT HIDDEN]. They were firm that they were not going to refund us and instead tried passing us to different levels of mgmt. I told them there is nothing to discuss. We can’t and won’t commit to a year and unless we can go month to month, this was just not going to work.
They chose to stop Communicating all together and I had to call my bank to make a claim as a fraudulent charge. My bank on the other hand was great and reversed the charge.
A month ahead gone by and I see they charged us again!!! I have sent 2 emails asking them to refund and stop charging with zero response!
Vorteile
There were features such as app development that seemed exciting but we never got that far.
Nachteile
Buyer beware! There is a ONE YEAR CONTRACT that they quickly glaze over during your demo. We had 3 associates on the call and not one of us heard there was a 1 yr contract.
Antwort von Virtuagym
Dear Emily,
Thank you for taking the time to leave your feedback.
We are very sorry our service did not meet your expectations, however, being on a one-year-contract is something that is mentioned several times in the meetings you had with our consultants as we understand the importance of making it very clear to our clients.
If you are open to discuss your experience further, please feel welcome to email us at support@virtuagym.com.
With warm regards,
The Virtuagym team
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Customer retention and ease of communication was our primary goal this software smashed those...
Bewertet am 8.6.2018
Vorteile
The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.
The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's
Nachteile
The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible
Antwort von Virtuagym
Hi Allen,
Thank you so much for your kind review!
We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us!
We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you.
Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department