Envoy Erfahrungen

Scalability, Mobility, Customer Service is always helpful. Ability to deploy global and use the local language on iPad, customization on the fly... from meeting types to the sign-in screen.

Label layout, Billing Banner should be to global admin, ability to change sign in flow (NDA before signing in), about to take your photo prompt, Need for more metric analytics or a connector to PowerBI or Azure connector, ability to remove visitor data on a retention timetable (remove everyone after 6 months +1 day).

It is very easy for everyone in my company to use and navigate with Envoy. the features are super helpful with signing in guests

We have had some issues with connectivity but that could be due to our building and the other companies internet interfering with ours

really accessible. Helps track when clients are coming into the office. I use this every day at work.

sometimes disconnects from badge printer. It just makes it a little inconvenient when a guest is checking in.

Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success.

N/A - Software definitely does the job, however we don't have a complicated use case.

Customer service is awesome. Technical support rocks. The ability to utilize assistants within the system is a very neat feature.

none, not a thing, please don't change anything.

Easy to setup
User-friendly
Flexible check-in workflows
Self-check-in of visitors increases efficiency of reception
Deliveries functionality improves efficiency of delivery admin

Impressed. Yes, this is how my office visitors are with the experience with Envoy Visitors. Life is made simple for them and for me. I pre-register my list of visitors, then an instructive email/welcome/parking guide is sent to them with an accompanying calendar invite to block off the schedule. They arrive at the reception area without the need to type in their details since I already pre-registered them, and they come in without any hassles. As they are signed-in, I am notified via Slack, SMS, and email and so I know when they'ved arrived. I have a whole history of the people who visited me which is great. The entire workflow is just seamless and facilitates the visit.

Right now, it only works with iPads... It would be great if they open up to Android as well?

All my visitors are very impressed, especially those first time visitors in the office. They are presented with an easy to use Visitor registration app via an iPad, and just a few clicks, they're done.

Notifications --- I love being notified ahead of time before my visitors show up at the office door. I get an sms about my visitor, an email (with photo!), as well as via Slack. So I never really miss out whenever I do have a visitor.

Invites --- another feature that is impressive is whenever I setup a big meeting with external project team members, I send them an invite (by bulk) using envoy, and they get an email+calendar invite, and their registration upon arrival at our receptionist is very much well facilitated.

Nothing really, I love everything about it as a user.

Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown.

Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.

Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.

The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)

I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.

Seamless integration to your everyday visitor process.
Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot.

As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost.

Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate.

The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.

The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.

Digital visitor log, instead of paper visitor log.
Email to employee when a visitor arrives (receptionist does not need to do this).
Visitors sign an NDA and that they have no COVID symptoms when they arrive, and this is stored.
A photo of the visitor is taken. The configuration of the system is easy and flexible.
A visitor log can easily be exported to an Excel file.

There could be many more features than there currently are. I assume that as Envoy matures, more features will be added and included in the basic system.

Envoy dose an amazing job of helping us keep track of what matters most “people”. Our old dog in process was clumsy and not efficient. HIPAA was always a concern and accidentally shredding the wrong documents is now a thing of the past. We know every person has signed in and had has signed the right documents.

This software is not designed to be used the way we are but we make it work. The biggest thing I would love to be able to do is have auto sign outs assigned by sign in group rather than across the board. Also being able to edit a members visit without going in the back in of the program. Counts that’s show how many people are sign in to each type of log in group would also be nice. Admin needs an app on the iPad.

Favourite features are visitors sign in and employee registration for screening and contact tracing during COVID19.

Sometimes set up or customization can be a bit challenging but support is quick and responsive.

Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too!
I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students!