Compulink Healthcare Solutions Erfahrungen

The customer service of Compulink is outstanding. There is a help icon that you click and submit a question or problems. The Compulink IT staff will call you back and login to your computer if necessary to fix the problem.

The online registration is very helpful especially during COVID. Patients can fill out their paperwork before they come into the office and save time and exposure to COVID.

All systems have their glitches and technical difficulties which can be annoying at times.

I enjoy the ease of the EHR to billing system.

There are to many step," clicks" to get between each step

It is nice how many reports can be run in Compulink - almost any list of data/information you'd want to compile, Compulink is able to. It is also such a major player in the industry that everything we've needed to have integrate with it, has been able to do so (Weave, contact lens company sales platforms, etc). Scanning in documents is easy once you have the right/compatible scanner- and they're easy to view and find from the patient's demographics page. Having our billing done through Compulink directly has been convenient.

There were a LOT of learning curves with this system - i.e. we had to purchase a very specific scanner that integrated properly, finding out that their Intake Form was not mobile compatible, how the patient's ledger populates, what data is able to transfer from one exam to the next (most items do, but not things like the patient's occupation, hobbies, PCP, etc.). As doctors- we didn't find the EHR/Exam forms to be very intuitive or as user friendly as we were hoping. Depending on what version you signed up with dictates how much you're able to edit exam form templates.

Compulink is always developing and improving the software. The staff is easy to work with and seem to understand our needs because many of them have been in private practice prior. This is a huge advantage for Compulink and the client.

Sometimes new features and updates do not work when first rolled out and it takes a while to work the bugs out.

I felt that the billing software aspect of the program is easy to use, comprehensive and relatively cheap with respect to the price that I was paying. The support that was provided when my billing secretary contacted the company was almost always resolved in satisfactory outcome.

I found that certain ways that I was documenting were very difficult to implement with this software. Specifically, my treatment plan
I also wish that setting up templates for faster documentation would be easier.

Connectivity is more reliable than the other 2 cloud bases EHRs and customer service is awesome!

Creating a diagnosis and plan and making additions and adjustments to those can be cumber.

The company was and still is run by the head programmer

Sometimes the default layouts and information are too general- slanged towards its origins in optometry

I loved the customer support. We have used the system for about 8 years and the customer support is great! They get back to you quickly and always willing to help.

It is very complicated and seems outdated. You have to build tables in the calendar and add times. Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments.

Compulink allowed us to proceed from paper to electronic records bringing us into the new century. Now that it has been accomplished, we probably should have made the conversion long ago. My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.

Even more than 6 months later, I still have not learned all there is to the software and have not had the time to customize to use it most efficiently. Seeing patients, running a practice and keeping up to date with charts means that I am working many more hours per week. I am getting faster at charting but I still work late most nights finishing my work. Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth. For example, I asked if my patients could schedule on-line through Compulink. The answer was absolutely. The real answer is that it is part of the plan for some time in the indefinite future. I made decisions based on the information that I received and likely would have gone a different direction, if I had known the truth.

Ease of use from anywhere with Cloud base. Able to run many detail reports. Good inventory program for frames. Pre-populated letters. Web Registration. Patient's portal.

Difficult to customize scheduler. Have to change both lens options and definitions to add or remove lenses from system. Even after adding lenses from both the lens option and definitions, the lens does not show up or syncs properly. Cannot add part of exam tabs to exam in EMR. Can only put max 3 insurance payment per line in ledger. System setting is not user friendly.

I have used Compulink for over 12 years. I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.

I feel the price I pay per month for software support is high. My team rarely calls for support so I don't feel like we receive our money's worth every month. Would like a feature to be able to double book on our schedule. Would be nice to have all the bug's worked out of new software updates prior to launching them. It seems like every time we get an update it messes up several things.

1. The software is comprehensive. You can entire in an impressive amount of organized data regarding the patient's history, examination, and plan of treatment. You can use the same software to schedule all of your appointments, email or snail mail automatic reminders of their appointments, and fulfill meaningful use requirements. Lastly, it has a robust financial side of things. Easily audit your accounts, send out customized patient statements, run an incredible number of efficiency queries to maximize production. In addition, Compulink has already in place numerous agreements with 3rd parties to make sure the experience is smooth. I love the fact that we are cloud based and I can log in from home on the weekend and do everything just as easily as if I'm in the office.

One final point is that Compulink has been in business as an EMR vendor for MANY years. The worst thing you can do as a clinician is go with a small startup company only to see them dissolve or sell out to a larger company. Now all of your time/money has been wasted.

Calling for help is usually routed through calling the main number, leaving a message and waiting for someone to call you back. The cost of the product is probably higher than others on the market but in this arena I think you get what you pay for.

The usage of this software is quite straight-forward and all in "one unit". Before we got our first EHR in 2009, I investigated several and wanted something that was integrated into one, instead of several separate modules. I actually know of several practices that are now CHANGING their EHR that started with some that I dismissed at the beginning. Everyone from Compulink is friendly and helpful and they also are at ease with the notion that I like to do a lot of the things myself. We have actually changed a lot of the layouts, etc to suit our practice needs and I like that you can do that with this product. If you can't do it yourself, they can do it for you.

There are occasional crashes when a new update goes through but I can get them on the phone right away. (If you tell them you are down totally, they will immediately call you back.) I really don't think the crashing part is a big problem as I have NEVER seen a program that didn't crash at all. I do wish they had different levels of tech support, that is at different $ amounts. I do not feel that we need as much tech support as some offices and I think that should mean that we pay a smaller monthly fee.

The system layout is relatively intuitive to use and has options for customization but the customization is difficult to do and it is not used friendly AT ALL.

The customer service is useless and billing is a nightmare. The company is run incredibly poorly. They constantly are updating the program and with each update, one thing may be fixed but there are a million new errors that you have to wait for the next update to fix... its a constant cycle of drop downs and other basic features not functioning then being fixed then something else not functioning. Every time I call to get help from the "customer support" the staff is rude and unhelpful and not at all apologetic about their program being a mess.