TherapyNotes, LLC Erfahrungen

TherapyNotes EHR is an outstanding software for my private counseling practice. It's ease of use and ample "help" section makes it simple for me to learn anything I have questions about --most of the time without even needing to call them. I've been a customer since 2016 and have only positive feedback to give. Use the free-trial offer. I did and have no regrets.

Regarding TherapyNotes, there are only 2 things that cross my mind now and then.

1) I'd like for them to develop a mobile app. I mentioned this to them and they were very receptive stating they were in the process of doing so. I'm looking forward to that!

2) I'd LOVE if TN created Intake forms that could be tailored to individual practices (i.e. insert company name here) If demographic, consent, HIPPA, cancellation, etc. forms were incorporated into the program and could be easily send to new clients through the patient portal , it would save me a ton of time and allow me to concentrate on providing therapy rather than on the necessary paperwork that is required.

The support staff is amazing. They are always friendly and extremely capable. They are also available 24/7.

I haven’t found anything I don’t like about Therapy Notes.

I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

I love everything about Therapy Notes. I have zero complaints.

Easier to get up and running than comparable EHRs, great customer service that is easy to reach by phone, easy to navigate

No variety of notes and treatment plan templates

I changed to this software mostly because they had an actual number you could call for tech support. I am a therapist and I have little time between clients, am not a tech savvy person, and have lots to think about, so it was very difficult to ask a question by chat and wait 2 or 3 days for an answer that might or might not apply. Also the software we were using kept upping the cost and this was more supportive plus less expensive. After I began the free trial, I found the note set-up was more helpful and it was easier to complete my notes in each session without taking away from the session. This saved me about 2-3 hours a day and an releaved a tremendous amount of stress. A new feature of this software is accountability and it will not let you submit a claim until your notes are complete. This has been helpful with reminders and a to-do list to keep me on track. My assistant loves the ease of billing!

Payor set up was a little challenging. We needed more explanation.

Therapy Notes (as an organization) provides optimal, timely, friendly & solution-focused customer service for any need I've called about. They are EXTREMELY UNDERSTANDING if you experience a Hardship of Financial setback (I was diagnosed with Lupus) and will do ALL it takes to accommodating your needs to help get you back on track.

Their software interace is extremey user-friendly (setting up your initial account, inputting new client information, scheduling (including a partient portal which assists clients in schedule their own appointment REQUESTS, automated email appt reminders, exceptional clinical documentation, SIMPLE billing practices to submit claims and receive ERA's (with one-click "posting" to various client accounts who are included on the same return ERA.)

Payment processing has Several options (my favorite is "Submitted Payment through an External Account/Debit) because most of my client prefer quick POS payment processing for matters such as paying their per session Co-Pays.

ETHICAL: Providers are blocked from submitted claims for processing until the corresponding clinical note has been signed. No way around this. Therefore, IF a provider wants reimbursement for services provided, they MUST be compliant and have signed and submitted their clinical documentation.

Providers are able to change the settings of the program....but Not that ONE requirement for liability purposes of course.

Seriously, Beyond Outstanding!

I'd say the ONE thing that makes it Exceptional::: LOL:::: The program forces providers to complete their clinical documentation within 24-48 hours. Unless you do so, the system blocks your ability to "bill" (and get paid!!) Ugh (but it's a good thing!)

I wish they'd develop an APP. I've been asking them for almost 4 years, yet they don't have one? Despite making several other changes to their system (i.e. blogging). They're such an advanced, in-tune, intelligent team of "younger" professionals, it's actually a bit mind-blowing for me that there hasn't been an APP created to support their "mobile consumers".... I feel they could POTENTIALLY be losing lots of business potential by neglecting to make this a priority (knowing that most of their main competitors do function via Apps and their lack of developing one decreases their "attractiveness" over to a company who uses an APP, DESPITE that TN is Superior in every other way!

The good: First, TherapyNotes has outstanding customer service. The staff is friendly, knowledgeable, and able to troubleshoot issues within minutes after I've wrestled for hours trying to figure out what I'm doing wrong. Secondly, ease of billing. I have been with this service since 2015 and I've tried about four other EHR products, but I keep coming back to TN because of the ease of billing. All you have to do is input the client's insurance information and once you complete a note, you just press a button and the claim is sent out. With other EHRs, I still had to fill out my own claim forms, which I didn't know how to do. Because TN makes it so simple, I have decided to stay with them. Getting paid is pretty important, so I suppose this would be the single greatest value for me as far as this software is concerned.

The bad: They consistently refuse to provide the simplest of features requested by their users. I am intentionally using the word "refuse" because it is clearly a choice made by TN. I asked TN in September 2016 if they would EVER implement an electronic intake form. TN told me they were "working on it" and gave me an estimate of December 2016. It actually didn't happen until several months later, and when they finally revealed it, it was so disappointing. All they did was give us the ability to upload a form to the portal so a patient could download it, fill it out, and then upload it back. This means I still have to go through the time consuming task of manually typing everything the client wrote into the intake form on my end. When TN released this feature, they were so excited, as if it were the most amazing feature they've ever rolled out, completely oblivious to the fact that this "feature" is not much different from me emailing my intake form to a client. Apparently TN thinks it's still 2003. Several users left comments on the announcement post telling TN this is NOT what we were waiting for. As of May 2020, we are still waiting.
TN also doesn't have a mobile app, while most other EHRs do. As someone else stated, there is no two-way calendar integration. I'd also like to see a way for me to document supervision meetings with my interns. Right now I have to create a separate client account for each of my interns to keep track of supervision meetings.

TherapyNotes was relatively easy to use after practicing some changes when crossing over from a different EHR (Theranest). After a month of practice, I found the documentation was relatively easy for daily progress notes and the psychosocial intake components.

I particularly liked the intake section where it divides the areas of psychosocial with the specific questioner. Another plus is scheduling ease; TherapyNotes allows me to schedule my client on a monthly basis on a specific day rather than requiring manual entry from my previous EHR system. It also provides me with the option of system reminders via email and or text message depending on the client's preference.

Lastly, from an audit standpoint, it appears TherapyNotes do not allow preliminary license holders such as LGPC, LGSW, etc.. from entering individual notes on new clients without the clinical supervisor approving/signing off on the treatment plan first. Also, TherapyNotes requires a clinician to document a treatment plan on the second visit following the initial intake prior to clearing the clinician from entering a progress note. I have also been informed billing insurance providers can only transpire after all entered notes for the service date has been signed off. The above-mentioned requirements from Therapynotes do quality control for audit and ethical purposes for practice holders.

The one thing I do find problematic with Therapynotes is the treatment plan section. The document allows the clinical to enter the approximate length of treatment however it does not allow for a clinical to set a review date (of 30, 60, or 90 days). This technically means Therappnotes does not generate a reminder for a clinical to review a treatment plan and resolve, complete, and or change with a selected review date in mind. That has been a rather frustrating experience and can possibly lead to audit issues.

The price charged, along with what you get is incomparable, this software is head and shoulders above the competition. TherapyNotes has solved 99% of our Billing and EHR issues. When issues do arise, we are able to get a representative on the phone within 1 minute flat, (this is record time, EVERY time.) and they are always extremely helpful, knowledgeable, and can SOLVE any problem. The one and only problem I still have, is already in the works for the next update to solve, and TherapyNotes staff has provided such an easy workaround in the meantime, that it has become nearly a non-issue. It is an extremely user friendly interface, and we have come to find that any mistake made within the system (Billing/health records/you name it) can be reversed, without any issues.

The Doctors had a hard time, when the office first transitioned to TherapyNotes, getting the notes completed. (All notes regarding a patient's visit on that date of service need to be completed before that DOS claim can be sent out. There is no deadline to complete them, you just can't send the claim until they are completed) Once the clinicians adjusted to writing their notes in a timely fashion, they too have concluded that they much prefer TherapyNotes over our old software (NueMD) which was MUCH more costly, for extensively less features that are beneficial to a behavioral health practice.

The software is pretty easy to use and set it up to what works best for your practice/office. I have trained many people on Therapy Notes since we started using it in February of 2016. The software is intuitive and learning the ins and outs is not too time consuming. I like it much, and I mean MUCH, better than our previous software program.

There are a few items that we would like to see such as being able to set up a client with more than one provider, and have the software bill insurance for one provider, but allow another provider to be self-pay with no insurance. The other really big item would be to add a comments section on the actual billing page. While we can make comments on the billing settings page, it would make sense to also allow comments on the billing page, where our providers are more likely to look. There are a few tweaks here and there that I'd love to push for, but all in all it's a great program.

Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed.
Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful!

I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol.

Therapy notes have been over the past 5 years amazing for us. I have used several EHRs This is by far the best for our needs. We are a small to mid-level group practice and have been able to have it grow with us as well as feeling secure that they are always on top of things and I can always ask for help.
By the way, you get REAL help. You can ask anything and they will give you an informed answer with additional information as well direct ways to access whatever it is that you need.

PLEASE my only request is to have the ability to have more than one person on a telehealth appointment in your system. Currently, we have to keep another platform just so we can have the ability to have others join the session. This complicates family sessions as well as removes the ability for co-counseling or auditing sessions remotely. This is important for us as we are a teaching office.