Bookeo Erfahrungen

Bookeo

Online-Terminplanungs- und Reservierungssystem

Gesamtbewertung

4,3 /5
(92)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,3/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,3/5

84%
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92 Bewertungen

Rod
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We are a medical facility and Bookeo is by far the most versatile solution for running an...

Bewertet am 9.11.2017

Everything under the Sun - and it always WORKS!

Everything under the Sun - and it always WORKS!

Vorteile

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

Nachteile

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Antwort von Bookeo

Hi Rod,

Thank you for the totally awesome review!
So happy you are pleased with Bookeo and our support.

Shannon

Stephanie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Bookeo is a Great Software!

Bewertet am 22.10.2019

I used Bookeo for a long time, and it was a great value for the money. I just outgrew the...

I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.

Vorteile

This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

Nachteile

No membership function, and I'm not a huge fan of the way their text reminder service works.

In Betracht gezogene Alternativen

Full Slate, Vagaro und Mindbody

Warum Bookeo gewählt wurde

cost

Zuvor genutzte Software

Booker

Gründe für den Wechsel zu Bookeo

Value

Antwort von Bookeo

Hi Stephanie,

thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account.

Cheers
Shannon

Lana
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

My company is loosing a lot of money because of this application and no support

Bewertet am 2.5.2018

NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

Vorteile

no pros.

Nachteile

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time.
Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

Antwort von Bookeo

Hi Lana,
I am sorry to read about the issues you are experiencing.
You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour.
Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page.
Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page.
If we can be of assistance, please do not hesitate to contact us.

Shannon

Lauren
Gesamtbewertung
  • Branche: Verlagswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Bewertet am 29.7.2019

Bookeo has allowed us to create an online way for our students to book classes and pay with their...

Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Vorteile

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Nachteile

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Antwort von Bookeo

Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes.

Thanks again
Shanno

Kaylee
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Happiest user ever!!!

Bewertet am 10.6.2021

It has been such a great product for us to be able to automate our registrations. It has allowed...

It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.

Vorteile

Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.

Nachteile

Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!

Antwort von Bookeo

Hi Kaylee,

I can't thank you enough for taking the time to write this outstanding review!

Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers.

We look forward to continue working with you in the years to come.

Shannon

David
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Happy customer for 7+ years

Bewertet am 30.12.2018

I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this...

I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you.

Vorteile

It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.

Nachteile

There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).

Antwort von Bookeo

Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking.

If there's ever anything we can help with in the future, you know we're always here.

Thanks again
Shannon

Leah
Gesamtbewertung
  • Branche: Alternative Medizin
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bookeo

Bewertet am 11.10.2021

I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional...

I love Bookeo as I can use PayPal, have payment option to chose from and a modern, professional booking page.

Vorteile

I love the modern looks of the booking page and use of my branding colours and images.
It looks modern and professional with easy instructions for clients booking online to follow.
The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive.
Bookeo's booking page is fantastic and looks clean and modern and easy to use.
Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.

Nachteile

At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times.
I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.

Antwort von Bookeo

Thank you so much for taking the time to leave this amazing review, Leah.
We are thrilled that you like Bookeo's highly customizable, modern and professional interface as well as our simple pricing and our technical support!
Please do not hesitate to contact us if you need any further assistance.
Thank you again,
Shannon

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Easy-ish to use Booking Software with limited features

Bewertet am 28.9.2020

While I respect the simplicity of Bookeo, it simply hasn't caught up with the times in terms of...

While I respect the simplicity of Bookeo, it simply hasn't caught up with the times in terms of booking software. It's been the primary booking software for a lot of different industries for a number of years, but new competitors are prettier, more user friendly (on both customer and client side), and have more advanced features.

Vorteile

In terms of booking software, Bookeo is one of the most versatile and easy to understand. There is a bit of a learning curve but after that it's pretty simple. Bookeo is also pretty inexpensive.

Nachteile

I'm going to be real. Bookeo is really ugly. The interface looks like it was made in the '90s and hasn't been updated. It has pretty limited functionality even though you can use it for pretty much any booking service. Just dont expect too many options.

Antwort von Bookeo

Thank you for your feedback. From your review, it seems that you like how Bookeo is versatile and easy to understand. I am not sure which Bookeo product you are using and which features you require. Please send a support request to support@bookeo.com detailing the features you require for your business. We'd be more than happy to help.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Bookeo is the Best

Bewertet am 11.12.2019

Previously we took all reservations for programs over the phone or email. Our programs are in...

Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

Vorteile

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

Nachteile

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Antwort von Bookeo

Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers.

Cheers
Shannon

Kelly
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

In love with Bookeo

Bewertet am 3.4.2016

THANK YOU BOOKEO!! After over 5 months of searching for a registration system, we finally found...

THANK YOU BOOKEO!! After over 5 months of searching for a registration system, we finally found exactly what we needed with Bookeo.

This system is easy to use for both the end user as well as administrators. The demo is seamless and allows for testing of all features ~ in fact the demo for the end user was so good that I signed up for a paid account before I even saw the admin side or spoke with anyone at Bookeo. It's that good. Once I got into the admin screens to begin setting up my system ~ I knew this was the system I had been searching for.

Bookeo was the only product out there that had everything we were looking for in a registration system: flexibility in class scheduling, ease of use for the student, mobile-responsive, gift cards, multi pass packages, promotions, Mail Chimp integration, Stripe integration, and more - it just does absolutely everything we need! And the setup was so intuitive!! There was no waiting to meet with a "trainer" to begin setup, it's just so easy. All you have to do is know how to read.

One of the BEST things about Bookeo is their customer service. I had many questions in our unique setup, and they answered every one of them within about an hour or less, and they answered them with actual answers that helped me accomplish what I needed to do. They solved everything I threw at them, expect for one minor thing. I cannot say enough good things about them.

Oh! And their pricing is perfectly affordable. No hidden or extra costs, just one monthly fee based on a generous tier of registrations each month.

Our students love it too. They love that it's so quick and easy to register for classes!

And finally, I loved that I didn't have to wait to speak with anyone to get set up and begin using this brilliant product.

Stop looking, get Bookeo.

Antwort von Bookeo

Hi Kelly,

thank you for the awesome review!!
We are so happy that you love Bookeo, all its great features and the Technical Support!

If you have any questions, please don't hesitate to contact us -anytime.

Alice

MARK
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

TERRIBLE! TERRIBLE!! TERRIBLE !!!!

Bewertet am 22.10.2017

WHEN YOU START YOUR BUSINESS ONLY

WHEN YOU START YOUR BUSINESS ONLY

Vorteile

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

Nachteile

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Antwort von Bookeo

Hi,

I reviewed the email threads sent to our Technical Support Team and I can see that we did provide answers after a few minutes after we received your emails.

It appears that you were having an issue with PayPal, not with Bookeo. As our Technical Support staff members explained to you, Bookeo is integrated with PayPal and the integration works well for all our customers. However, we cannot provide support for PayPal, this is why our staff members asked you to please contact PayPal support.

Upon checking with PayPal on our end, they confirmed that the agent that spoke with you gave out the incorrect information regarding PayPal Standard. I believe you should have now received a call from PayPal to example how Standard really works. I trust that the issue has now been resolved.

Regards
Alice

Sharni
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Does the job, but could it do better

Bewertet am 13.7.2017

If you book any kind of classes, this software does the job.

If you book any kind of classes, this software does the job.

Vorteile

Manages multiple teachers and rooms/resources.
Mostly easy to use
Accessible from anywhere
Can integrate into any site
Takes payment for you.

Nachteile

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info.
I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity.
Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Terri
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Outstanding Support

Bewertet am 28.4.2021

RUNS my business. Extremely satisfied.

RUNS my business. Extremely satisfied.

Vorteile

Full featured, mature software product.

Nachteile

Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Antwort von Bookeo

Wow, thank you for taking the time to write this amazing review, Terri! We are absolutely thrilled to hear that you are extremely satisfied with Bookeo and that it runs your business.

Please note that you can send two reminders to clients: one email reminder and a TXT reminder.

Thanks again,
Shannon

Asma
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth...

Bewertet am 12.10.2017

No more hassle with access sheets .I gained time and money. it is all in one place now.

No more hassle with access sheets .I gained time and money. it is all in one place now.

Vorteile

-very easy to use
-access to the help functions and staff. They are always helpful and answer very fast.
-manages all my customers and payments and courses
-easy to create and update new courses
-has plenty and plenty of functionalities that I chose or not to use.
-price is very reasonable comparing to other alike

Nachteile

-I wish it had more functionalities for one on one tutoring businesses.
- every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Antwort von Bookeo

Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use.

Sarah

Bruno
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Definitely the best Booking system on the Market

Bewertet am 12.12.2022

Almost perfect

Almost perfect

Vorteile

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Nachteile

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Antwort von Bookeo

Hi Bruno,

Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo.

Shannon

Daniel
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Just a huge thank you to Bookeo! We have been with you since 2012 and have been nothing but...

Bewertet am 19.10.2017

Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

Business has increased. Bookings come in at all hours of the day. No need to man phones 24/7.

Vorteile

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

Antwort von Bookeo

Hi Daniel, Thank you for the review! Happy to see you are enjoying the software and that it has helped you increase your sales.

Shannon

Tammi
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A simple, but effective booking software

Bewertet am 7.1.2019

It was great and I loved it

It was great and I loved it

Vorteile

I loved that the software was great at tracking changes made to bookings and seats

Nachteile

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

Antwort von Bookeo

Tammy, thank you so much for the detailed review!

Bookeo already offers a feature that allows your customers to change their bookings online. I will ask one of our technicians to reach out to you to explain how to enable this feature in your account.

Thanks again,
Shannon

Greg
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

fabulous product and excellent cleint care

Bewertet am 23.10.2020

VERY pleased.

VERY pleased.

Vorteile

The support is awesome!
The interface (sync) with my calendars and website is smooth.
Easy to use.

Nachteile

I wish there was some additional flexibility in the creation of the product listings.

Antwort von Bookeo

Thank you for the amazing review, Greg. We are thrilled to read that you are so happy with Bookeo.
Please do not hesitate to contact us if you need any help.

Regards
Shannon

Eesha
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Excellent service, functional, highly recommend!

Bewertet am 30.4.2017

Vorteile

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Nachteile

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.

Antwort von Bookeo

Hi Eesha,

Thank you for your review! We are happy to read that you like all the Bookeo's features.

If we can be of assistance, please do not hesitate to contact our Tech Support team,

Cheers
Alice

Sara
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Ok

Bewertet am 5.9.2018

Vorteile

It lets you visualize your bookings and differentiates what's booked and what's available.

Nachteile

Could be much easier to use and better to look at. For the cost, it just doesn't seem worth it.

Antwort von Bookeo

Sara, thank you for your feedback and your suggestions for improvement. We're always looking to balance Bookeo's large catalogue of features with overall ease-of-use. As for the "look", please note that we are working on a new UI.
If there's anything we can help with in the future, please don't hesitate to reach out.

Shannon

Paul
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Average Booking Software

Bewertet am 12.9.2018

Vorteile

The userface was attractive and kept our online bookings in line

Nachteile

the cost was a little high for the service provided.
Lack of customer support

Antwort von Bookeo

Paul, thank you for taking the time to write your review.
I checked our records, and the last support request we received from you was 3 years ago, in 2015. Our support team answered all your questions in a timely manner. If there's ever anything we can help with, please don't hesitate to reach out!

Shannon

Adam
Gesamtbewertung
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent so far!

Bewertet am 4.7.2018

Vorteile

Brilliant and easy to use interface, if not slightly outdated. It does what it should and is easy to use!
Great detail to personal touches
Great detail to modifications and customer information requirements.
EXCELLENT and fast customer service!

Nachteile

Just a little of an old interface perhaps, but nothing to worry about. Really impressive. The money might make some balk at first, but, not even a splash in the ocean for what the site offers me and lets me receive back in return.

Antwort von Bookeo

Hi Adam,

Thanks for taking the time to leave us such a great review! We really appreciate your feedback.

If there's ever anything you need in the future, please don't hesitate to reach out!

Thanks again,
Shannon

diana
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

best I've tried so far

Bewertet am 7.3.2017

finally I have a page that works like I want. It was a little hard to understand what to do with...

finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!

Vorteile

how to have controll over members, easy set up, simple good overview

Nachteile

not much, just some few settings i didn't find, but got help with that quickly

Antwort von Bookeo

Hi Diana,

thank you so much for the wonderful review.
It's been a pleasure working with you. Please never hesitate to reach out to support with any questions! Thanks again!

Alice

Jason
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Great company

Bewertet am 8.3.2016

I had to give this company 4 stars under ease of use because some of the features and settings are...

I had to give this company 4 stars under ease of use because some of the features and settings are a little confusing. HOWEVER the customer service is so quick to respond (even after hours and weekends) that the overall rating still had to be 5 stars. Even the parts that are confusing are easily taken care of with a quick email to their help desk. They explain in plain and simple terms how to accomplish whatever it is that you are trying to do. I wish that more companies stood behind their customers like this.

Antwort von Bookeo

Hi Jason,

thank you for taking the time to write a review of Bookeo. We constantly add new features to the system and strive to make it easier to use.

Our customer support team is always happy to help, so please do not hesitate to contact us if you have any questions!

Alice

Nicholas
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

I did stop using this but only because a competitor offered me a better deal

Bewertet am 14.8.2019

Vorteile

This program worked amazing for our reservations.

Nachteile

Is and Australia based company and we are located in the U.S.

Antwort von Bookeo

Thanks for taking the time to us a review, Nicholas! We really appreciate it.

Cheers
Shannon