Bookeo Erfahrungen

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

no pros.

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time.
Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

I love the modern looks of the booking page and use of my branding colours and images.
It looks modern and professional with easy instructions for clients booking online to follow.
The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive.
Bookeo's booking page is fantastic and looks clean and modern and easy to use.
Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.

At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times.
I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

The administrative side of bookeo is great! Very easy to navigate for our side. Everything is on a thin list, and it's easy to search for things.

The customer side of bookeo is a little less clear. Customers will often select the wrong date.

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away.
Sherry
Escape this boise

Honestly, so far nothing and Ive been using it for a year.

Overall easy to use.
Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

A lot of functionality but that's ok. It would be nice if it was offered in french.

simple back end with enough options to fully customize your online booking system. A easy to use client management system that also allows you to manage your staffing.

unfortunately bookeo is unable to directly link to a online waiver service-this is the only part of the system I wasn't happy with

Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.

I spent several hours looking at online booking software. I even signed up for three other services before I went with Bookeo. So I think I am well
qualified to say that Bookeo leaves the competition in the dust. They have more features and more customizations options than any of the others and they still manage to have competitive rates. They have answered every email I sent them and one time when I had a glitch with google chrome, they found a solution in less than 24 hours for me. The software is perfectly integrated into my website. I couldn't be happier.

I'm having trouble thinking of any. I wish there were a few more customization options, but I'm certain that what I want would require writing the software myself.

easy to navigate. easy to implement. sends automatic appointment notifications and reminders. help desk is very responsive

could use more features like ability to set up group meetings
setting up cancellation policy is confusing

It did everything we needed and more. We can schedule and book classes, rearrange dates, and teachers. It is very flexible, and even flags errors when I try to put 2 classes in one room, or one instructors teaching two classes at once.

It took a fair bit of learning. There are a few quirks in it (that the customers do not see). For example when you set up a course you can specify the instructor and location, but when it is all set up, you have to go back and specify the instructor and location again.