Escapia Erfahrungen

Always can reach someone if I have an issue. 24 hour service!!

I’m still confused on some accounting, but I’m sure I will get that straight soon!

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia.

Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated.

Customer support is easy to reach and very helpful. They are always working to improve the software and be current and ahead of the competition. In today's complex market, that is not an easy job.

As the company's bookkeeper I've always wished for a better accounting module. But for reservation management, it is great.

Trust accounting is the backbone of our business and we rest easy knowing that Escapia's accounting module is rock solid. Our integrations with other products has been seamless and we find the overall layout and functionality of Escapia to be intuitive and not "click" intensive.

We don't have any complaints about Escapia

I have used Escapia for over 8 years now (as of 2022). I love the escrow accounting side of things paired with reservation/calendar management. Escapia is easy to use once you learn the software and offers a multitude of reports/setup options to customize things the way you need.

I wish Escapia would integrate with more 3rd party tech companies and not have so much of a closed API feed.

I love Escapia because it is very user friendly. This program is easy to use which makes the staff training a breeze.

I would say the program updates is what I like least due to not being able to use the program during that time. I will say- Escapia does a great job of scheduling these updates in the last evening or early morning when use it is a low.

We have used Escapia for years and have seen a lot of changes along the way. The software is easy to use and train new employees on.

Over the years we have found the the customer service to be challenging and the software does not handle long term rentals easily.

The software was easy to setup and configure, ramp up time for new users was pretty quick, the software integrates pretty well with most channels to post listing too.

The webpage that is part of the software is pretty basic and does not allow for a lot of customization, however most units are booked through other sites that we are linked too.

Easy to use and lots of reports to choose from for what we need to track any item, etc.

The time difference for support sometimes, but also understandable.

So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps.

When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.

Switching from our old PMS was handled very well by the implementation staff and we are so glad we made the move! The most important part to our decision to switch was the integration with VRBO/Homeaway and bring able to work with a website host/digital marketing agency that understands our PMS.

The service order module is not set up well for how we run our maintenance staff. Our staff is not able to enter a task assigned to a unit number with an amount of time associated with it, that we can then transfer to an owner statement to be charged. There are too many fields that need to be filled out and it just doesn't make sense for us.

Escapia really is a full-service solution. Reservations, housekeeping, trust accounting...it's all in there and works together. I looked at several options before choosing Escapia and none of the others offered as complete a system. Also, they have amazing customer service. Tech support is great. They respond quickly and are very knowledgable.

The biggest complaint I have isn't about Escapia, but about HomeAway. When HomeAway switched to secure messaging, it made it more difficult to deal with inquiries in Escapia. Also, there are of course some minor changes I'd like them to make to Escapia, but they are constantly improving it.

Easy to set up and learn. Great reports!

I have had a bad experience with the software to date.

Easy of use and Customer Support

I can'tell think of anything I don't like.

It is very secure with passwords needing to be changed often and security questions. The new automatic payments tool is a great feature. Very user friendly and make it easy to navigate. Great for managing many homes and never having a double book problem.

Having to custom build some reports to be run

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

some parts of it could use updating

The reservations section is very good, distribution partners, and support is great to communicate with. Trust the software and never reporting for reservations.

Lead management system, service orders, and some accounting reports are very challenging to use and we use outside software for these functions.

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

The customer support is on point, and a huge for us. Love the various reports, OwnerWeb Portal, Software University and "Online Community." Keeps our company ahead of the game.

Pricing plans/coupon codes a bit confusing but support is amazing and does a pretty good job of making sure you comprehend the logistics and helps make sure they are right in your software.

The support team is great. The reservation system is also great. The marketing is also good. EAsy to use

Reviews do not transfer over to homeaway and vrbo listing correctly. does not talk to quick books in accounting. Service orders are not the easiest to use. needs work.

There are some features that make intuitive sense. Like organizing photos. I have to stretch for pros for this software and that's a challenge.

Pretty much everything. Pricing is a nightmare. There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot. I dread using this software. The only reason I gave it 2 stars is because it does actually publish listings, so at least it's not completely broken.

I love that i can reach a human and get immediate help with any issue that arises.

A little complex for a new user, but with the support I can solve my issues