Bookerville Erfahrungen

Got me turned around and on top of things before things got out of hand. Thank you guys.

Nothing much, I sometimes don't like it when you change the pricing then all the scheduled emails go back to the basic emails and not the ones that I have just chosen.

Bookerville is super user friendly and works great wether you are a Property Manager and/or Owner. Most booking softwares are too complicated. Bookerville is super easy to use. [SENSITIVE CONTENT HIDDEN] is always on top of any concern and willing to listen and make changes if needed to fit your needs.

I wish the rate system was a little more user friendly. Example is on Vrbo you can see the dates its booked and the daily rates ON the calendar so you can lower rates daily to fill in the blanks. I wish Bookerville was set up like that for the rates section.

My favorite part of this program is how organized and easy to use it is.

I think the graphics and design could be a little more up to date.

Data entry is very simple and decent. Linking up with other public calendars like the ones from Airbnb, Booking.com and TripAdvisor.

Better UI design. Better mobile UI. I think that's the area of improvement that Bookerville could work on.

Software is easy to use and I rarely ever have an issue. Whenever I do, [SENSITIVE CONTENT] solves it immediately.

Love the software! Makes it easy to manage our vacation rental homes. No negatives.

Support is the best of any software that we've ever owned or bought in to. The support is quick, responsive, and genuinely interested in helping make the software as effective as it can be.

The integrations with other services aren't totally seamless (but they're really good and Bookerville keeps on top of necessary upgrades). IMO I think that the bigger rental sites benefit from making these integrations difficult.

What I like the most about Bookerville, is the ease of use and friendly navigation system. And customer support availability when I need it.

It was smooth integration process. It could be easer if it have option of easy connectivity with the website

Easily integrates into our business and website.

Set-up has its learning curve... BUT Extremely flexible once you get to know it.

Provides all the functions I need in the cabin rental business.

The enhancements I need are currently being implemented so I can not think of a con.

I have been using bookerville for quite some time now. Very easy to work with and makes my job easier. [SENSITIVE CONTENT] is always very helpful

Whenever there is,[SENSITIVE CONTENT] always trys to improve

Bookerville is well-designed, intuitive and straightfoward. If you have even a rudimentary exposure to vacation rental software, Bookerville is a snap to learn and set up with an effective wizard to step you through. There is also thorough online user help text. The hands-on training required with other software vendors to set up and learn how to use is not really even needed here.

None of the functions is overly-elaborate or fussy, yet it's simplicity allows for powerful custom usage to support odd, one-off reservations that you can still support in the system.

Compared to other vendors, I found very few bugs in the software, everything appears to work. And if you do need help, the customer service has been top-notch.

For time zone reasons, it was important to select a North American-based software company. I also felt that in these times of companies having their computers hacked, American companies are held to a higher security standard to ensure my data stays safe.

No critical issues, but:

The guest booking calendar does not automatically switch between desktop and mobile views (one workaround is to have a "change to mobile view" button).

Bookerville's flexibility has a price, requiring extra time for data maintenance:
* On other vendor software, to change the nightly rate for a range of dates, you simply change the rate on a line in the rate table. Bookerville allows mass-assigning nightly rates for a date range and it is assigned to each night, but the rate range is not remembered: If you have higher rates during a summer festival for example, you have to remember why the rates are higher for those nights. And if you apply new rates for a period but have rate exceptions within that period (July 4th in summer for instance) those rates are overwritten and have to be re-entered
* Assigning min/max night stays works like assigning nightly rates
* Managing guest data is only for each reservation. I cannot import a list of previous guests from my old software to keep their contact info in one place.
* You can't flag guests who did not pay their bill or were rough on your property. And you can't categorize guests and market to them (email all military guests for Pearl Harbor Day for example)
* You can specify other services to sell along with a night's stay, but you can't sell things without a room reservation and there is no "qty" field to sell more than one, so you can't sell logo products or gift cards.

Keeps me and my team on track, my favorite it how professional my quotes look

1st the templates are great, but characters are limited. To create dynamic colorful templates takes a ton of characters... which limits your actual visible text to the recipient Greatly. Doubling the characters available on a template are not having the background characters count towards overall character count would be awesome. I have two unique houses that combines complete over 40 people. They are Riverfront each with swimming pools hot tubs game rooms pact with the amenities, etc. Conveying information to my guests and one email without having to use attachments would be awesome. But to do this I will have to have unlimited characters. Which brings me to the second con. The system is set up to send an email to the guest but because most of my emails generated in bookerville do not allow all the characters I need instead of sending the email to the guest I send it to myself and then attach the necessary documents to cover the rest of the information I was not able to cover in the template. It's my work around but it's not ideal. Ideally I could attached documents to the emails Im seding through bookerville directly to the guest.

While Bookerville also works with larger vacation rental concerns they continue to offer a space for us smaller vacation rental proprietors. I have determined that Channel Managers are not yet able to handle proprietors who only manage one property. Bookerville however, continues to take care of our needs.

Most important to me in that regard is the integration/synchronization with Airbnb. While Airbnb is a great advertising platform I have yet to see that their ability to coordinate all emails with cleaning staff and to some extent, guests, is comparable to what I am able to do with Bookerville.

Customer support also continues to be solid with Bookerville. I have yet to submit an issue that has not been dealt with fairly quickly and to my satisfaction.

At this point I cannot think of another feature that could be added to Bookerville. Some times the year end reports do not seem to answer a question I might have for tax purposes. Perhaps I should submit a request!

It's web based, and affordable, exports to accounting programs, links to vacation rental listing site calendars. Has automated emails to guests, owners, and staff.

Very little. The size of email template preview doesn't allow size change.

Ease of function. There is a small learning curve but not difficult even for my 48 year old brain. The videos and forum is helpful

Not really a con but I do like how Airbnb treats its calendar. I like that they will block off a day prior or after every reservation for cleaning..etc automatically. As it is now in our 4 bdrm because I don't check-in a guest the day someone departs I have to manually block off that night as a maintenance booking so no one tries to book it.

This software grows with your business. The Owners and technical support is second to non. They are always willing to listen to new ideas & requests and always happy to work with you. The system is so easy to use and there is always help on hand if need be. Tons of customisable features with new ones being added all the time to keep up with the changing market place. Can be managed from any computer or mobile device with Internet access which is a must when chasing bookings in todays competitive market. Calendars can be easily synchronised with various Rental Portals, so your business is always up to date. Intergrates with various forms of Payment options. And so much more.

There is really not much that is not to like about this software. Currently the Maintenance section is a work in progress which we are looking forward to testing.

flexibility to customize it to my exact needs for each booking if needed

setting up the rates, length of stay and check in date restrictions - I only do it once a year so I have had to write instructions to remind myself of the steps involved - a bit cumbersome

I love the ease of using it. I test drove a few others before jumping on board w/ Bookerville in 2014. Changed my life & helped me grow my buisness. I get calls frequently trying to get me to leave & use someone else, but I am committed.

I really don't have any negatives about this software.

Cost - great value!
Features -
- channel manager available
- integrates a calendar and booking feature into my website
- calendar sync
- how to videos
- easy to use
- cleaners have access to their schedule on line

- The software is set up for 90% of all properties. I've only got 5 properties but between my main 2, they sleep over 40 people. To keep these properties booked I base my rates on a few different features. My main Con, is on Guest count, in summer, my base rate is based on 22 or less on my larger property. In spring and fall, based on 18 or less, and winter 12 or less. Above those counts, there is a per person rate, summer, because of pool maintenance its higher , winter its less. Bookerville's allows me to set one guest count allowed under base rate and one rate per person per not above that. So the rates aren't as flexible as I'd like

- its a bear setting up the Rental Agreement.. especially if you've got a detailed one... sleeping over 40 people, with pools, hot tubs, water front.

- no phone # to call. Got a question, you'll email and get an answer, usually pretty quick. But is not always easy to explain the issue which kind of makes it difficult.

- my cleaners have IPhones. The schedule is available in calendar form, but for the iPhone, it is not clear the exact check in or out dates.

Even with these cons, the software is well worth it. The Pros far outweighs these and are some many features, I've still haven't begun to use.

The software is very easy to use and update. The features with being able to synchronize calendar with Airbnb and other listing sights is very helpful. Our office staff had no problem learning the program and the technician support is excellent and they are terrific about adding new features and report functions that make our daily tasks more efficient.

I am extremely thrilled about the work order feature and housekeeping applications that have been recently added. The staff at Bookerville are very competent and my vacation rental business with 65+ properties has had many daily tasks and functions made more efficient and productive since I have started using the Bookerville Reservation Software Program.

I would like to see the owner statement reporting section with more features and capability and the software technicians at Bookerville have already provided feedback that they are going to be enhancing the reporting features.

It syncs with other major websites and it is easy to understand. Rep answers all questions in a very timely manner and if there are suggestions then rep always has an open ear and tries to implement owners wishes. When I started using this system I was sacred that it would be too complicated, but it is easy and I have added more and more properties within the last years.

I wished this booking system could summarize net rental values, at least I have not been able to get to those numbers or did not do it right, but it is important to have a recollection on what each rental brings in as net income. Otherwise, there is nothing I would change.

The product meets all of our needs. Our owners love it!

Did not like the way pictures were handled, but the latest upgrade corrected that.

The easy lay out and usage of this software

Some info collected is not easily retrieved for record purposes

Easy to use and set up properties and integrate with channel managers such as Rentals United (which we use) and BookingPal.
Lots of great functionality!

Nothing - everything was easy to use compared to others