Bookerville Erfahrungen

Easy to use, has automatic emails that helps with scheduling, taxes and more. Takes work out of welcoming emails to guests so I can spend more time talking with POTENTIAL clients. Standardizes properties across most sites worth listing on.

No cons I can think of-- Quick learning curve so unlike my last software I was up in less than a few hours.

Bookerville is well-designed, intuitive and straightfoward. If you have even a rudimentary exposure to vacation rental software, Bookerville is a snap to learn and set up with an effective wizard to step you through. There is also thorough online user help text. The hands-on training required with other software vendors to set up and learn how to use is not really even needed here.

None of the functions is overly-elaborate or fussy, yet it's simplicity allows for powerful custom usage to support odd, one-off reservations that you can still support in the system.

Compared to other vendors, I found very few bugs in the software, everything appears to work. And if you do need help, the customer service has been top-notch.

For time zone reasons, it was important to select a North American-based software company. I also felt that in these times of companies having their computers hacked, American companies are held to a higher security standard to ensure my data stays safe.

No critical issues, but:

The guest booking calendar does not automatically switch between desktop and mobile views (one workaround is to have a "change to mobile view" button).

Bookerville's flexibility has a price, requiring extra time for data maintenance:
* On other vendor software, to change the nightly rate for a range of dates, you simply change the rate on a line in the rate table. Bookerville allows mass-assigning nightly rates for a date range and it is assigned to each night, but the rate range is not remembered: If you have higher rates during a summer festival for example, you have to remember why the rates are higher for those nights. And if you apply new rates for a period but have rate exceptions within that period (July 4th in summer for instance) those rates are overwritten and have to be re-entered
* Assigning min/max night stays works like assigning nightly rates
* Managing guest data is only for each reservation. I cannot import a list of previous guests from my old software to keep their contact info in one place.
* You can't flag guests who did not pay their bill or were rough on your property. And you can't categorize guests and market to them (email all military guests for Pearl Harbor Day for example)
* You can specify other services to sell along with a night's stay, but you can't sell things without a room reservation and there is no "qty" field to sell more than one, so you can't sell logo products or gift cards.

This software is easy to use, and the developer was super to work with. I am still learning features after a year of use. As a single villa operator, Bookerville has made my vacation rental management seamless with CRM and integrated payment processing.

I’d like a bit more design flexibility in the calendar visibility when publishing on our website. I believe this is something the development team is working on? It’s a minor “con.”

While Bookerville also works with larger vacation rental concerns they continue to offer a space for us smaller vacation rental proprietors. I have determined that Channel Managers are not yet able to handle proprietors who only manage one property. Bookerville however, continues to take care of our needs.

Most important to me in that regard is the integration/synchronization with Airbnb. While Airbnb is a great advertising platform I have yet to see that their ability to coordinate all emails with cleaning staff and to some extent, guests, is comparable to what I am able to do with Bookerville.

Customer support also continues to be solid with Bookerville. I have yet to submit an issue that has not been dealt with fairly quickly and to my satisfaction.

At this point I cannot think of another feature that could be added to Bookerville. Some times the year end reports do not seem to answer a question I might have for tax purposes. Perhaps I should submit a request!

It's web based, and affordable, exports to accounting programs, links to vacation rental listing site calendars. Has automated emails to guests, owners, and staff.

Very little. The size of email template preview doesn't allow size change.

Ease of function. There is a small learning curve but not difficult even for my 48 year old brain. The videos and forum is helpful

Not really a con but I do like how Airbnb treats its calendar. I like that they will block off a day prior or after every reservation for cleaning..etc automatically. As it is now in our 4 bdrm because I don't check-in a guest the day someone departs I have to manually block off that night as a maintenance booking so no one tries to book it.

This software grows with your business. The Owners and technical support is second to non. They are always willing to listen to new ideas & requests and always happy to work with you. The system is so easy to use and there is always help on hand if need be. Tons of customisable features with new ones being added all the time to keep up with the changing market place. Can be managed from any computer or mobile device with Internet access which is a must when chasing bookings in todays competitive market. Calendars can be easily synchronised with various Rental Portals, so your business is always up to date. Intergrates with various forms of Payment options. And so much more.

There is really not much that is not to like about this software. Currently the Maintenance section is a work in progress which we are looking forward to testing.

It syncs with other major websites and it is easy to understand. Rep answers all questions in a very timely manner and if there are suggestions then rep always has an open ear and tries to implement owners wishes. When I started using this system I was sacred that it would be too complicated, but it is easy and I have added more and more properties within the last years.

I wished this booking system could summarize net rental values, at least I have not been able to get to those numbers or did not do it right, but it is important to have a recollection on what each rental brings in as net income. Otherwise, there is nothing I would change.

Very easy and simple to use. Use it daily for booking and accountant use it for billing and reconciliation.

Would like it to connect to VRBO or ABNB

The product is very easy to use and most user can follow it with ease

I am not aware of any problems with the software

Cost - great value!
Features -
- channel manager available
- integrates a calendar and booking feature into my website
- calendar sync
- how to videos
- easy to use
- cleaners have access to their schedule on line

- The software is set up for 90% of all properties. I've only got 5 properties but between my main 2, they sleep over 40 people. To keep these properties booked I base my rates on a few different features. My main Con, is on Guest count, in summer, my base rate is based on 22 or less on my larger property. In spring and fall, based on 18 or less, and winter 12 or less. Above those counts, there is a per person rate, summer, because of pool maintenance its higher , winter its less. Bookerville's allows me to set one guest count allowed under base rate and one rate per person per not above that. So the rates aren't as flexible as I'd like

- its a bear setting up the Rental Agreement.. especially if you've got a detailed one... sleeping over 40 people, with pools, hot tubs, water front.

- no phone # to call. Got a question, you'll email and get an answer, usually pretty quick. But is not always easy to explain the issue which kind of makes it difficult.

- my cleaners have IPhones. The schedule is available in calendar form, but for the iPhone, it is not clear the exact check in or out dates.

Even with these cons, the software is well worth it. The Pros far outweighs these and are some many features, I've still haven't begun to use.

The product meets all of our needs. Our owners love it!

Did not like the way pictures were handled, but the latest upgrade corrected that.

The easy lay out and usage of this software

Some info collected is not easily retrieved for record purposes

I like that it automatically sends my clients email informing them of payments, updates, and check-in information. Everything is neatly organized and all within a click of a button. I can set up a form and have it send email x amount of days before my client checks in. I also like that it automatically updates my other calendars on Homeaway.

Having so much to choose from sometimes gets confusing but with so may different people using the software it caters to all. I would also love to see an app for owners to be able to use on the go.

Ease of use and syncing with multiple other sites. Technical support is probably the best I have ever seen. The owner will respond to you personally. No tech from the eastern part of the world not speaking very good English trying to help you.

Long term rental software would be nice and also "sync receiving" from other programs like ECBYO and IVacationonline would be helpful.

This is a great software for vacation rentals. The customer service is also great and usually responds within an hour or so. I would recommend using this if you have to manage a lot of properties. There are also API features that you can connect to your own website, if you want to.

There are minor glitches when calculating monthly vs. daily rent and we have to just double check those, but it has suited our purposed quite well.

Great customer service & constantly adding new features.

The auto-responder emails dont work through VRBO (they look all HTML and none of the links work). Also, clients cant simply click "reply" on the auto-responder emails.

Easy to use and once it is set up, it almost runs itself. John is great at quick communication and providing solutions if needed. I sell cabins and recommend Bookerville to all my clients when they choose to turn their cabin into a vacation rental.

There are several payment options built into the software, but I would like to see Venmo added as another option as well. Overall, the product is phenomenal, especially for the price!

Bookerville is easy to use, does what we need and support is quick and friendly.

Not a thing, Bookervillle does everything we need.

Ease of use. Intuitive and well organized.
Excellent and responsive support.
Integration with 3rd party software

No major Cons that I have identified. Any small changes I've recommended have been well received.

Software is easy to use and I rarely ever have an issue. Whenever I do, [SENSITIVE CONTENT] solves it immediately.

Love the software! Makes it easy to manage our vacation rental homes. No negatives.

It perfectly suits our needs for booking software AND automated emails. The company is very responsive to questions and are easy to work with!

Not really anything negative to say - Maybe just a suggestion - having an online chat for immediate support would be nice!

This software has enhanced my business greatly. The owner statements and ICAL feed with third party vendors have increased bookings and reduced errors.

Overall, everything has been a great experience.

Ease of use and keeps everything you need right at your fingertips. Saves a tremendous amount of time. If you have any questions or concerns, The rep is always there to help you through.

I really don't have any cons. I use it daily and depend on it everyday to keep the business running smoothly.