Lodgix Erfahrungen

There are literally too many features to list, all of which work seamlessly with each other. Some of the ones that have helped us the most:
1)autoresponding to inquiries (even automatically suggesting comparable properties when the inquiry is for a booked property)
2) building a trackable database of all inquiries and guests
3) sending emails based on specific triggers
4) alerting housekeepers to checkins and checkouts
5) Online booking--no more paypal invoices! No more paypal period!!! Literally get bookings while you sleep, click 3 buttons, and the reservation is accepted, the guest credit card is charged and a confirmation email is sent out (and the email is property specific) Money in the bank!
6) Highly customizable, from discounts, to coupon codes, to custom variables like lockbox codes
7) Simplifies all finances, accounting, tax reporting, allows analysis of your business based on occupancy rate, revenue per unit, etc. so you truly understand and can grow your business.

Really none. There are ongoing improvements to every aspect of the software based on client feedback.

I call this product by back office though it also generates and updates by website.
It interfaces with my payment systems well and it is fairly easy to use.
Getting photos added is easy thought i just recently learned that adding Alt tags is a limitation.
Alt tags are a key requirement for SEO

The reporting basically sucks for my needs.
I tried using the reports with some edits but editing also is a limitation.
I have two business models in place:
For example. The model that was in place when I signed up involves sharing a 60/30 or 70/30 split on the lodging figure and corresponding tax is also split accordingly. Lodgix can't deal with that so I have to track sales, by client, in separate worksheets.
The reporting is not useful for my needs because I am not able to tell the system to use my business model elements.

Easy to integrate with major channels like Homeaway and Airbnb. Sync availability, rates, and listing details from one source. Flat fee per listing makes it affordable.

Airbnb integrations incurs an addition 1% charge. No native messaging through the Lodgix app. Slow customer service can take hours to respond through online chat. Pretty confusing interface makes certain features hard to find. No dynamic pricing support. Lacks integration with some smaller channels.

Ease of making quick bookings
Website connectivity
Owner reports
Sync with AirBnB, Booking.com etc.

The software works perfectly and while there is not anything that the software falls short on, I would like to have more graphical reports and possibility to generate own reports, but you can export everything to pdf and excel, so this is not a dealbreaker.

The Lodgix Software is so easy to use. We use it in all aspects of our Resort from online reservations, guest documents, housekeeping, and accounting. Every time I stop in our front office one of our reservationists tells me how much they love Lodgix and how much it has simplified their job. All the information we need about our guest experience is located in one program. Plus, the online help manual is great and the help team is always quick to respond to any questions or set up a tutorial to teach us how to better use the software.

In our previous system, we charged a separate daily resort fee to guests. Lodgix does not currently have the capability to add on a daily resort fee, so we have had to find a work around.

Lodgix is a robust property management portal that allows for a lot of customization to support your established workflows. It is easy to set up automations, 3rd Party integrations and retain control on how things function. You can get into some pretty cool functions but if you want or go with a more simple & traditional use. Makes for an easy launch while supporting continual builds & growth

You gotta double check your integrations and automations to ensure that you have established settings correctly or you can sometimes miss things. But you should be doing that anyway...

I really like how we can have multiple listings and see everything on one screen and also integrate the calendars for each separately if we have them listed elsewhere.

I wish it was not extra money to have the emails we send through the software coming from us, rather than "lodgix.com".

I wanted online booking that could integrate with my site, without me being forced into web design software that included its own online booking system. I wanted my web site separate from my booking system so if I ever wanted to change I could. That was the reason I went with lodgix.

I think changing prices has come a long way in our industry. I think homeaway is currently the easiest to use to change prices quickly over stretches of time and still get in those higher prices for Fri, Sat, and Sunday. As of this writing, lodgix still works essentially like flipkey/tripadvisor for price changing which takes far more time compared to leading edge in our industry.

So easy to add new properties - best part is being able to clone rates from year to year! Love that new feature!

Not able to have different persons in office to sign in and update items without adding employees for extra costs - have someone that would update for me once or twice a month but don't need them to be added on as an employee.

This ability to fully integrate Homeaway/VRBO, TripAdvisor/Flipkey and Booking.com has been great...AND...ICAL syncing with just about everyone else!

Take your time to get to know all of the functions. You will be happy that you did.

Ease of use. Love the availability calendar where we can see all the properties at once. In particular, I like how the reservation bar shows a different color based on the payment status (red=not paid, yellow=partial payment, green= paid). Lodgix allows lots of flexibility with respect to entering different fees (rental fee, tax, service fees, cleaning fees, etc.) You can set defualts as well as add charges at the time entering the booking. Other platforms I demo'd were much more confusing with respect to entering booking and payment details.

I also love the Facebook page interface. Our own website isn't up and running yet. But, we were able to easily set up a Facebook page fed by Lodgix that makes us look professional and legit right off the bat.

The user interface for entering rates is a bit cumbersome. The developer has told me they plan to improve that in the near future.

Web based which is so important so I can access my account from anywhere, anytime.
Easy to use, great features and functionality.

No Cons

Using this software makes my life so much easier, and frees up time for me to be doing other things! Once I created my templates, anyone responding to Guest inquiries and reservation requests, is using my words to respond just the way I would!

I am trying to think of something to say that is negative, but nothing comes to mind. Having said that, it would be nice to be able to "bundle" optional modules, or maybe try them out after using the basic system for a while...

While the reservations seem to come in on-line all the time, we at Cook Forest Top Hill Cabins sometimes have 4 to 5 on-line reservations first thing in the morning from the night before. Our total reservations, since we started with the on-line bookings, are up overall by about 25% per month and we expect it to increase even more as time goes on. We also really like the merchant processing system that is in place, cdgcommerce.

Thanks for your great service!

One Con was in setting up as I misunderstood what was required. We have a merchant account that we use in our office when people check in. So when I was asked if we had a merchant account, of course, I said that we did. BUT, I did not understand that we needed an ON-LINE merchant account. This on-line merchant account is a totally separate account from what we have in our office. It took a few weeks longer to get up and running but the wait was worth it. We love CDGcommerce, the company that we went with for the on-line merchant account and things are working very smoothly now.

Versatility. It allows me to manage properties in a flexible way that I can support and serve a wide variety of furnished home types.

There is no internal tools to record information about a property that can be shared on work orders or with the cleaners. I.E. Alarm Codes that I want to share with a cleaner - I have to use a third party system to communicate internal information. Maintenance guidelines, maintenance logs etc. Operation tools like this would be helpful.

The calendar display for the administrator and the front office manager is well thought out, easy to use and the color coding of the display has virtually eliminated deposit and rental payment collection errors.

I wish we could scroll back in time on the reservation calendar more than twelve months. Guests frequently want to see when they rented different units in previous years.

Excellent customer support
Calendar always stays updated. No double bookings
Automatic trigger emails save a huge amount of time.
Syncs excellent with travel sites like VRBO

At this time I don’t have any Cons to speak of.

Easy to use with an online detailed manual
Automates so many things such as emails and calendar updates
Easy to configure and personalize
Integrates with payment systems
Great customer service

There are still a few things I’d like added but they are continually working

My "real job" requires me to be available 24x7, so I knew I needed a system that could automate everything in VRBO business the way *I* wanted it automated and this system is it!! I tried a few others but I knew they weren't for me when I was still trying to learn them three days later.

With the Lodgix system I was up and running within a day because the system is *super intuitive* and just that easy to use.

I think the one of the best testaments to the system is every time I ask myself "I wonder if I could have the system do X" and it can.

Like others I enjoy:

1) Waking up in the morning to bookings that occurred over night while I slept.

2) Reading emails from my staff confirming job assignments that were automatically assigned by the system based on bookings.

3) Being able to handle all credit card transactions within the same system.

Finally, I have been able to achieve a 70% occupancy rate through mid 2014 with no effort since Lodgix does all the work!

Not a one!

Being current, quick, user-friendly, accurate and detailed is all of what we need Lodgix to be and they exceed our expectations every day.

The defaults don't make sense to us sometimes and we need to go in deeper to tweak...

I love that I can adjust invoices as I need them to be, the multi calendar view and terrific support.

I'd love to be able to enter expenses that recur each month, and I'd love for end of month invoicing to give a choice - so that I can pay owners for each night occupied in the month - not just each stay ending in the month.

I am not terribly tech savvy so I have probably called their customer service ten times, emailed them ten times, and did four trainings and every time they have been super helpful and prompt to work with. I wish all customer service was like Lodgix! It is almost unheard of to have people call and email you back with answers so quickly these days!

I am not super tech savvy so I have not thought things were super easy to learn. However, as I said above, their customer service is top notch and so they are always fast to get back and are super helpful. There have been a few features I really wish they had but they have been attentive every time I have expressed those thoughts and are working on implementing a few.

The subscription price is what I love the most.

I would rather talk to a people than type out my questions. I would rather do that then make an appointment. I would rather talk with someone one on one when I have a question.

We were able to set the whole site up quickly. It was easy to use and had help menus that were easy to read and use.

Easy to use and learn and I love all the flexible options with importing the various calendars into our website. Also, I appreciate the flat price per month rather than the percentage some other companies utilize.

I can't really think of any cons as far as the software, it works flawlessly. But, I would love to see an app that I could use on my mobile devices.