CiiRUS Erfahrungen

The product is very easy to use, they provide assistance every step of the way when intigrating

It would be good if we could make a cbooking canellation without having to go to management companies

It covers all the basics requirements for a booking software

The ical calendar is slow to sync with my other listing websites, can take up to an hour or more.
It is clunky to use and I've had several glitches that can take quite some time to resolve.

The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system.
The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol.

There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful

ease of use and constant upgrading of services

some communication issues during airbnb transition

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

The CiiRUS team is always working to improve their product

Reports functionality needs to be easier to customize

It is simple and easy to use, also customer service is really great.

It has a lot of bugs and gets frozen a lot of times.

There are constant updates and news, and the support team is always very helpful. We are happy with the product.

Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open...

The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.

I wish it was easier to connect with other channels.

Software is extremely easy to use and the services/amenities/functions it provides is absolutely everything we need to manage our business efficiently.

There is really nothing we can say here. We do not feel there are any cons.

Great customer support. Easy to use once you master the basics, but you can always check out the training videos or schedule your own training call.

Ciirus is getting better, but it does not handle Canadian taxes well - we have developed workarounds but don't think we should need to.

The platform is easy to navigate, and draws the eyes to relevant areas.

Nothing comes to mind at the moment but I will let you know

The implementation of this was a seamless a transition as it could have been given the large amount of data that we had to bring over. Switching software companies definitely feels more daunting than choosing an initial software, and we love that the Ciirus team is available to help any time we need!

Some of the reporting feels a little clunky, but we are always able to request something new or different, and they are quick to accommodate us.

Great Software!! This software makes it much easier to manage our properties. I would recommend this software to all Property Managers.

Website always stops working, connection with Homeaway and Tripadvisor always have problems managing reservations, website editing system is very difficult.

From the difficulty of understanding the system

Works with all OTA's and good sales team!

The training was not sufficient to get our business live and the off boarding process and communication was painful and sent our company into a tailspin for over a week . I've sent several emails over a month ago and placed several calls with no response until today. This overall process in five words was Over-promised and Under-delivered. Ciirus charged me for a service that was never able to go live. The system itself is antiquated and needs 2018 up-dates from the feel to the functionality very disappointed and a huge waste of over 2 months trying to get trained to go live and money. When we off boarded all of our OTA's were set back to manufacture settings with blank calendars, rates, etc. After having a call with 4 different Ciirus team members nobody could help and they still charged me for my training, and monthly dues for a service again that never went live. I have documented all communication via emails over the past 3 months and will be disputing charges wtih my credit card. Worst experience EVER!