Overall, the 10to8 platform and software has been great and very user-friendly!
What I like most about the software is the two way synchronization. Before getting the paid service, I was trying to find a scheduling system that uses the two way sync. I had trouble finding them as either they didn't sync properly or the software wasn't able to be integrated with MS Outlook. Also another great feature is the ability to indicate different types of appointments, which for me as an academic advisor is huge, because it makes it easy for the student to choose what type of appointment they need. On the actual calendar on the website it shows different colors on what type of appointment is being conducted.
What I least like about the software is I wish the color coding can be synced over to MS Outlook. Seeing the different colors on the website makes it easier to manage, but not when looking at my Outlook color, it all appears the same color. Another con, not about the software, but more so for the amount of appointments. When I was on the free plan I was limited to 100 appointments per months. However, there was no ability to purchase additional appointments, I had to upgrade my package, but I was satisfied with it and didn't necessarily want to upgrade. Maybe consider having a separate package just for appointments in the event a customer runs out and doesn't necessarily want to upgrade.
I have individual clients booking coaching sessions (both online and face to face.) 10to8 has greatly simplified this process, and with the payment integration and text message reminders -- I'm having fewer no-shows.
This is a great booking system to get started with, because the free version has 98% of the features of the paid... the only limitation is a max of 100 appointments scheduled per month, which is ideal for those coaches, counselors, massage therapists, etc. just starting out.
It integrates with payment systems, syncs with your calendar(s), and even sends SMS text reminders to your clients ahead of their booked appointment.
The ability to book an entire sequence of sessions is a bit awkward. Although they are working on this features....
Great full-feature scheduler
I really like 10to8. You can't beat the price and it's working really well. People set appointments with us often for different reasons. I've also been able to segregate the reasons so that I know what time I'm to meet someone and for what reason.
I like the ability to include calendars for other members of my staff so that they can book their appointments separately. That way, we're aware of whose appointments are whose. This doesn't happen with my currently paid appointment scheduler.
It's a bit difficult to set up in order to get things the way you want them and that will be 100% clear to people making appointments. I figured out some go-arounds, but others may not be as tech savvy.
When the rubber met the road it turns out that this software can't do 75% of what they promised it could do, it has been months and months of total frustration. I've wasted more of my time and my admin's time on this than I can count and the stress its caused has been immeasurable. After all this time I'm still not able to comfortably use the software because there have been so many glitches and every time I think I can bring it live something else fails. LOOK ELSEWHERE!
To be honest, I'm struggling to find anything I like about this software and am shocked that it's getting 4-5 stars.
The list is longer than the space provided. My biggest beef with 10to8 is that I was EXTREMELY clear as to what I needed in my scheduling software and their sales team promised that they could do everything I needed with one exception, they also said that it could be set up quickly. This is TOTALLY UNTRUE.
Antwort von 10to8
Firstly, thank you for taking the time to write your review, we welcome all feedback be it good or bad.
We have since investigated this issue internally, as of course, we take feedback of this nature very seriously; we strive to provide excellent customer service, hence our excellent feedback that you reference.
While our sales team are adamant that they managed expectations, and discussed potential limitations with you, we would like to apologise for any misunderstanding, confusion, and inconvenience that we may have caused.
We always strive to be open and honest, in fact it's not unusual for us to advise prospective customers if we feel our solution would not be a good fit. We're sorry if you feel this was not the case in this scenario.
I would happily put you in contact with our head of sales, and or senior management team, should you wish to discuss this further. We're always endeavour to find amicable solutions where possible.
Robust and easy to use
I'm a very new business with basically no budget, so this software has been really great at helping me establish a professional presence while I get up and running. It's easy to use and I didn't need any special skills to make it work right away
I'm not especially good with technology, and the set up was a breeze. I'm still using the free version, and it is the most robust scheduling software I've found. When my business grows I plan to upgrade to the paid version because I like the features and ease of use.
Obviously it would be great to be able to brand and accept payment with the free version, but I understand that's not practical. There isn't anything I've found yet that I would consider to be negative.
10to8 appointment scheduling program
The customer service is truly outstanding. I always get personal replies to any questions within 24 hours. The thing that is so impressive is that I am still using the free version and the customer service is top notch. In the past, when I have used the free version of a product, the customer service quality is horribly or non-existent. I appreciate that the programmers take the time to answer questions from the small customers too.
I am working as a school counselor in the virtual setting. As the new school year is approaching, and I am not able to talk with students face to face, I needed to find a way to allow students and parents to self schedule appointments with me so we can discuss high school graduation requirements and classes. My school district has a professional license to use zoom, so I also needed a program that integrates with zoom seamlessly. 10to8, not only allows students and parents to schedule appointments themselves, but the program auto schedules a zoom meeting and sends the zoom link out to them. I love that 10to8 sends out reminders about the appointment as well as allowing me to easily change my schedule if needed. I can communicate with students/parents easily inside the program as email addresses and phone numbers are collected when appointments are made. Sometimes people have difficulty logging in and its nice that their phone number is handy so I can call to offer assistance. I also appreciate that I can keep track of who was a "no show", who cancelled or who showed up. So many fantastic options. I am a relatively new user (only 2 months now) but I hope to keep learning more about 10to8 as I know there are still many features I have not had time to explore yet.
This program is absolutely fabulous. There is not one problem I have had so far that has any merit. I am looking forward to the time when 10to8 is housed as a US system just for the silly reason that the way words are spelled are sometimes different from country to country. The 10to8 website is easy to access from a mobile device and the website does not distort information or become less useful like some websites do when being accessed from a mobile device. It would be nice to have an app on my phone I could use one day, rather than having to navigate to the website, but for now, I am just thrilled I have found a program that will allow me to do so many things, is reasonably priced, and has such fabulous customer service.
Outstanding scheduling solution
Outstanding! I highly recommend 10to8. I've explored several other scheduling solutions and was disappointed by the costs/value associated with their competitors.
10to8 was extremely easy to set up, link accounts (Google/Apple calendars) and begin getting/setting appointments. Plus, it's free solution is packed full of features!
There are tons of additional features that require a subscription, though for the busy professional, the cost is well worth the money!
Awesome scheduling software, especially for new businesses
Very good. Customer service is responsive and timely.
The interface is super easy to setup and you have the option of customizing with your own branding. Very to easy to integrate into websites as well.
I took a leave of absence for family reasons and After a period of time, they marked my account as inactive
The booking system has truly been an absolute help in more ways than one, it is easy to setup,and compliments my business perfectly.
Very rarely do you find a company which really does help business owners fully.
I have found in all my years in business, only 2 companies that not only help my business 100% to succeed, but are also great value.
And 10to8 is one of the two.
The ease of use and calendar booking feature is truly an amazing addition to my business.
It is as if I have another dedicated individual on my team with this product software.
It's a great relief to know that this software is working around the clock for me, allowing me to focus on other areas of my business.
I have no negative comments with regards this product.
It is by far the best out there.
I would say do not change a thing.
The Biggar Gallery review
Our clients love the one-2-one experience created by using the 10to8 software - previously, we could have 3 or more clients all waiting for our artwork framing services. The introduction of a reliable appointment system has been well received by our clients.
Ease of functionality and client communication.
Haven't found any issues with using the 10to8 software.
Great appointment scheduling software
Easy appointments scheduling; Clients automatic notifications and reminders; Calendars syncing option; Clients can manage their appointment online; Follow up messages go out automatically; A lot of additional features; Great value for the price.
10to8 is easy to use, it does everything I need - it is easy to schedule appointments, client gets notification and reminders based on the schedule I want. Confirmation and reminders come automatically to clients e-mail and text to their cell phone. There is an option to choose just one method or both. I get notification as well. There is an option of syncing with my own calendar, so I don't have to do the double work. Clients have an option to reschedule their appointment right from their e-mail or text. "Thank you" and an "Invitation for review" comes automatically after appointment was completed. The software has a lot of features, and it is a great value for the price. All questions are answered in a very timely manner. Would highly recommend!
I am in the US, on Pacific time. 10to8 representatives are in Britain. Due to this time difference - there is not easy to communicate sometimes (however, all questions are answered in a very timely manner). My plan allows messages only, I can't talk to a real person. Also, clients' reviews are not being stored in the clients' database.
I love your program.
I was able to reduce my initial start-up costs by using your free version. It is also important to have online scheduling because when my community acupuncture shifts get full, I could potentially be seeing 18 patients in 3 hours. It's not going to be possible for me to take appointments by phone with that many patients as a sole practitioner. The schedule also allows me to block out time for my own appointments and meetings, so that time is not available for patients to book, which streamlines my life because I only have to look at my work schedule instead of multiple work and personal schedules. I just really like the software and I think you're providing an important service to people like me who are trying to build up a business and can't afford monthly membership fees. I am looking forward to when I have more than 100 bookings a month so I can comfortably upgrade to the paid subscription.
1.) I like that there is a free option, it's been incredibly helpful for me while starting up a new business, 2.) I like that I can create two different categories of service for individual and community acupuncture treatments, which use different scheduling methods, 3.) I like that you offer paymetn integration, although I haven't figured out how to use it, 4.) The calendar layout is nice and clear for me when I'm looking over my week, 5.) It's good that I can block out time in my schedule for things like meetings and events when I will not be working or treating patients. There are a lot of features that I like, but I really appreciate that I can reduce my startup costs initially using the free version.
It seemed awkward at first for me to block out holidays, but I think I've gotten the hang of it now. I wish I had more precise feedback, but I just kind of like this program overall, it works well for my purposes.
Great schedule tool with a host of features!
I have been a user of 10to8 for over a year now, and I have to say it has become an invaluable tool to schedule meetings with my students. When I first looked for a scheduling solution, I tested out several before making a choice and I have been very pleased. There are several options out there, and both paid and free resources. However, if you seek a full host of resources then expect to pay a monthly fee, and compared to others 10to8 is a good value for sure. They have been very reliable, the support is great, and I enjoy the many features. I have seen many changes and upgrades over the past year, and I anticipate they will continue to get better over time; not to say it is not good already. Very happy with the tool, and hope they will add a full featured app for iPhone in the future. That said, I have referred many colleagues and continue to be an avid user.
Many followup tools, such as reminders to both text and email to help students remember appointment times. The schedule tool is easy to use, and there is a CRM tool that helps with notes and other details from the meeting.
There is no APP for smartphones, though they do have a web-app that allows you to access info. This is okay, but would be quicker and easier if there was a full app to access the schedule.
Great, but not excellent
Saves me TONS of time! People no longer text or call to make appointments- they all book online at their own convenience. The reminder system is fabulous. Hardly any missed appointments.
Easy to learn how to use. Clean, clear, concise. Clients seem to really like the ease of use. Looks very professional and links up nicely to my facebook page and website. Great for anyone transitioning into the online booking world that isn't overly "techy".
No invoicing capabilities. For this reason I will be switching to Jane in the future. If invoicing was built in, I would even pay more for this. The ability to do medical charting online is also why i'm drawn away from 10to8 and toward Jane. You guys allow individual "notes" per client, but it's not quite suitable for ongoing tracking/charting... Clients enter their info slightly differently and it creates a whole new profile, so some have muliple profiles going which doesn't allow me to look back at all of their appointments. On my customers end, this is great - other then them messaging more often than I'd like saying that it is not working...
Appointment Scheduling Software for Busy People
I was searching for a software to be able to manage my appointments. I found 10to8Scheduling Software and it has helped me manage my time and appointments the way I envisioned it to be. Before I used this software, my calendar was a mess and I would sometimes double-book appointments since I overlooked the schedule. Ever since I’ve been using this software, I’m more organized and at ease when it comes to scheduling meetings. The software sends me reminders, and aside from the computer, I can also use it on my Smartphone. One perk offered is that the first 100 appointments are free. That’s a very good marketing promo.
The only thing I didn’t like about this software is the interface. As a graphic designer, I would have preferred to see something more colorful and attractive. Other than that, everything seems to be fine.
Highly organized and portable appointment scheduling software
10to8 is highly recommended. A great highlight of this software is its free SMS and email reminders for schedule updates. The software tracks attendance, able to take and submit online payments and with possible integrations with different scheduling necessities such as Microsoft Office and Google calendar and office. Setup is fairly easy. 10to8 can be synced with the android and iOS software. The software is organized and easy to understand, the layout of the software is easy for the eyes and simple.
A disadvantage of this software is the limitations of appointments it can track or keep without having to upgrade the package. Other than that, everything seems to work well.
Best FREE scheduling service to manage by calendar and appointments
Automation of calendar appointment setting. SMS reminders to attendees. Email reminders to attendees. Ability to receive Stripe payments in advance of setting appointment. Integrate with website. Service and location settings by individual person.
It's free and it allows up to 100 appointments per month at no charge. AND, it has Stripe integration. most of the services I encountered had neutered features (like no SMS or Stripe). This service is the best value I've found for the price of free. It also offers rooms and locations and profiles. Each of which will prompt for payment if you want. Is sends notifications and reminders without me having to do anything.
You can't customize much unless you get the paid service. The appointments in your calendar are generic and don't allow for you to see the name/phone number and email of your appointment.
I have a small Pilates and therapy business, and needed to set up an online booking system. I found that my work hours / admin /study hours were being blurred by the fact that I wasn't disciplined enough with my diary. I used to show my diary, and my clients would pick a slot, but as I hadn't blocked off that time, they took it. I did mean I was teaching when I was supposed to be doing some behind the scenes business work.
Now, because I can show what appointments are free on the mobile app, they pick those. My work hours are set, and I do not deviate from them. Clients love the reminders and has improved the students attendance.
10to8 are always adding new features, and for the price, are more than worth the monthly subscription.
I recommend 10to8 to all small and medium businesses - you won't go wrong with 10to8.
Ease of use
App for iPad
Ease of tracking client appointments
Would like the text option on my package (available for the more expensive packages)
Very easy to use, lots of free features
The amount of features available for free is incredible. Things like email and text reminders are usually limited to paid plans for other competing services - those are completely free with 10to8! By offering more features for free, 10to8 gives me a competitive advantage. I also really like it's integration with Weebly which allows me to embed my booking page on my website. The integration with Google Calendar has been seamless and updates very quickly.
The interface is a little clunky and could use some modernizing/simplifying. While not outdated, it's not very sleek looks a little old. While not major, but it is a UK service so things are formatted a little differently than what US customers may be used to.
BEST EASY TO USE AND software
Easy to customizable and that's just the free version when you use the paid service your clients will love it it looks a lot more professional and even if you just use the free version it is still a great software to use.
You can use this for any business, get your clients to booking and change appointments, you can even set it up to take payment, have your work schedule on it, so your clients can see when you are available to what best works for them, the best feature on here for me is that your clients get emails and text to remind about there appointment with you and it is all for free.
it sends out texted so many MESSAGES it will start being annoying to some of your clients and it always sends text messages of a different number.
My absolute FAVORITE scheduler!
I have tried to use other scheduling software and none of them had the functionality and ease of use that this one does. I love being able to send reminders to the client since I do charge for no-shows - which have dropped about 60% since I started using this software. It is also pretty affordable compared to others, which is great for me since not all my business involves scheduling appointments so I am not paying a fortune for something that is used only about half the time I am open and running. Really good value and integrates wonderfully into my Weebly created website as one of their preferred apps.
For me I really love that I can get clients to pay a deposit right when they book their appointment. I also really love that it syncs up automatically with my calendar so that I know my schedule no matter where I am.
I wish that I could have a little bit more customization to allow it to really flow with my website. It does to a degree, but changing the colors and fonts more to the style of my website would be great.
Largely better than expected. Could not run the business without this fab tool.
Being able to see all our appointments and outcome even when not on site. The stuff can add notes on each client and we can follow up without having to constantly call the shop. We can manage all booking and make bookings again even if not on site. It saves all our data which make us more green and it's just simply a fabulous product.
The ease of use for the staff and the customers. Colour coding, app use. Feedback forms. I honestly love it!
There really is anything I would change if I had to be really picky, it was be easier to view all notes on the thread instead of having to back into previous notes to read them but that's really not a problem. Also it would be good to have a set box of a date, for us it would be their wedding date or for others it could be the clients birthday
A great deal for a small practice
Simple, inexpensive, reliable online scheduling for my patients! Even when I'll have to pay for the more than 100 appointments in a month, the cost is STILL more economical than other service providers.
I love that the software is free for fewer than 100 appointments made per month. I can't wait until I "have to" pay for more, since it's so easy to use!
I would love to see patient down times introduced to the software. I run two rooms in my acupuncture practice. I spend 30 minutes with a patient and then they rest for 30 minutes with needles in while I spend 30 minutes with the next patient. I've worked around the fact that the appointment looks like it's only 30 minutes instead of the 60 that it actually is, but it would be nice if the software could account for it. I switched to 10to8 from StyleSeat (they went downhill) that had this feature, and it was much less confusing for patients.
We LOVE our 10to8 :-) Professional, simple, packed full of features - simply wouldn't be without it!
Professionalism, simplicity, ease of use.
The support staff is always on hand to point in the right direction when we're exploring & exploiting 10to8 features to maximum advantage.
SMS notifications & reminders have slashed our 'No-Show' rates.
10to8 has truly made our business look & feel so much more professional than our competitors.
Online booking functionality is saving so much time answering and managing telephone calls & helps manage customers expectations on our time.
The ability to define numerous staff members availability, split our location into areas & view all in one place means we can effectively manage out conflicts for multiple resources.
The free version of this scheduler is better than most paid versions of other schedulers!
I have tried many, including scheduleOnce, Calendly, Appointy, and a few Wordpress plugins, but hands-down, this beats them all. There are certain options and features I'd like to see implemented still, but this still beats everything I've used.
One of my main criteria was to make sure the user experience was as flawless as possible. 10to8 makes the user interface nearly flawless. On top of that, it's aesthetically pleasing.
The first week I used it, a client got to my booking page, booked their first session, paid for it, and received a reply - all without my involvement!
I had reservations because of their integration with Stripe (a pay company I've never used), but have had zero issues getting paid. And Stripe, I'm finding, is a bit easier to use than PayPal.
I've written to support at least twice, and both times received detailed replies on how to do what I needed to do. And if what I wanted wasn't built in already, there was always another way to accomplish a task.
On top of all this, I'm now using Zapier to connect 10to8 with my CRM. Now whenever a new client books a session, their contact info is sent to my CRM automatically.
Finally, they are continually finding ways to improve the system. AND they have a Facebook group where their users can share and ask questions.
Oh, almost forgot, I am also using their excellent Wordpress plugin.
With the ability to see immediate history of all interactions with your client in a chat-like column, the synchronization with Google Calendar (and others), the use of Zapier to integrate and communicate with other programs, and the seamless user experience, I am thrilled I kept testing other programs until I ran into the game changer that is 10to8. I Love it.