10to8 Erfahrungen

Many followup tools, such as reminders to both text and email to help students remember appointment times. The schedule tool is easy to use, and there is a CRM tool that helps with notes and other details from the meeting.

There is no APP for smartphones, though they do have a web-app that allows you to access info. This is okay, but would be quicker and easier if there was a full app to access the schedule.

10to8 has integrated with my website beautifully, I know very occasionally they do updates but it's never been at a time that has affected my work life. Plus it's great that they do updates as you know they are keeping on top of things. Love the ease of use, being able to put in my availability, the colour coding for my various therapies, the compliance with GDPR etc.

Nothing that I can think of at present, 10to8 seem to be several steps ahead of the competition.

Nothing at all. I advise you look else where.

If running a clinic with multiple clinicians this will become expensive. Charged on the quantity of bookings. Not ideal if your busy. Customer service team have little knowledge of their software and provide a very poor and rude service.

I really appreciate the ease of use of this software both in setting it up and for those setting the appointments

None I love 10to8. I have only found pros with this software

I love the ease of scheduling appointments, the reminders and the price point. Customers can schedule themselves, which frees my time to do other things.

I don't like the fact that when someone books an online/phone appointment. I have no idea whether I should get on zoom or give them a call. I would really love it if the customer could choose whether they would like zoom or phone appointment. It would also be nice if the reviews were connected to either Google or the Better Business Bureau.

10 to 8 has been a wonderful appointment scheduling platform and what I love most is the landing page that is customized and the ability to real time text with clients. I have used this platform for years, even after signing on with an EHR platform that offered online scheduling and calendar features which would have simplified things, I continued with 10 to 8 because I've yet found a platform as good as 10 to 8. Finally however I had to make the switch as it was too confusing working with two calendars with a full practice. Now I am moving over into my EHR completely and saying good bye to 10 to 8 and am truly sad to let them go. If there would have been a way to sync my 10 to 8 into my EHR I would have done it for sure.

I didn't like having to merge clients all the time. There should have been a better way for returning clients to schedule without having duplicate listings for the same client. That got annoying. Likewise, I did not like the new platform and it seemed to have less features than the original. This was what helped me to make the switch because we were running into glitches with 10 to 8 and got tired of it.

We trialed lots of other systems this by far was the most user friendly system and you don’t need to be a IT guru. I also found the support on any issue to be outstanding no problem was too small and a solution was always provided within the capabilities of the software.

I would have to say not much as we were one of the earlier users and we have seen many improvements over the years and we wouldn’t use any other system. We have had a two year break but continued our subscription so its ready to go when we start up again.

10to8 makes online booking for my clients so easy and the reminders help decrease no-shows. I could not manage my business without 10to8.

The admin portal can be a little clunky sometimes. When setting up vacation and extra working hours the software doesn't seem to always work quite right.

I find that the software being able to sync with my calendar to check my availability is really useful with clients being able to schedule in appointments. Also, it's really helpful and efficient that clients are able to pay for an appointment beforehand and reminders are sent regularly. I've been able to link this software to my website and soon after clients were able to book appoinments straight away so I would really recommend 10to8.

I feel that the software could be more user friendly and easy to navigate.

It is very user friendly to schedule a block appointment for various appointment types. Also easy to add the user's username/email so that they can get direct notifications should we add them manually on our end. I'm also certain it is easy to access and read on the user's end to book certain time blocks for our appointments.

If there can be an option to change the orientation of the weekly schedule to a horizontal view for each day, that could potentially fit other people's liking. Other than that, I have no other notes as 10to8 is a great and accessible software

10to8 is easy to use, it does everything I need - it is easy to schedule appointments, client gets notification and reminders based on the schedule I want. Confirmation and reminders come automatically to clients e-mail and text to their cell phone. There is an option to choose just one method or both. I get notification as well. There is an option of syncing with my own calendar, so I don't have to do the double work. Clients have an option to reschedule their appointment right from their e-mail or text. "Thank you" and an "Invitation for review" comes automatically after appointment was completed. The software has a lot of features, and it is a great value for the price. All questions are answered in a very timely manner. Would highly recommend!

I am in the US, on Pacific time. 10to8 representatives are in Britain. Due to this time difference - there is not easy to communicate sometimes (however, all questions are answered in a very timely manner). My plan allows messages only, I can't talk to a real person. Also, clients' reviews are not being stored in the clients' database.

This software has made scheduling so much easier! Our clients love it because they get all of the information needed prior to their appointment and reminders of their appointment as well. We can also send information via email or SMS txt.

I would like for our reviews to populate on another platform like google etc. We have had some great reviews, but it is not as impactful for us to post them ourselves.It would also be helpful if we could set up what information goes to the client based on appointment type. Currently staff scheduling the appointment have to copy and paste the information to go out to the client based on the appointment type. If this feature exists, please let us know.

This is such a useful tool for bookings and giving client reminders of their appointments. I'm delighted I found 10to8 which makes the whole booking process smoother.

Payment integration with square would be great.

This software has made a great impact on my business. I can easily manage appointments and ensure there are no unwanted double bookings. All of my customers benefit from the messages and reminders. It saves me time. Excellent. I'm so pleased I found 10to8.

Sometimes there are glitches in setting up available timeslots but I have got used to working around this. The new calendar is also not yet scrollable (you need to click to move the calendar onwards).

10to8 is highly recommended. A great highlight of this software is its free SMS and email reminders for schedule updates. The software tracks attendance, able to take and submit online payments and with possible integrations with different scheduling necessities such as Microsoft Office and Google calendar and office. Setup is fairly easy. 10to8 can be synced with the android and iOS software. The software is organized and easy to understand, the layout of the software is easy for the eyes and simple.

A disadvantage of this software is the limitations of appointments it can track or keep without having to upgrade the package. Other than that, everything seems to work well.

The interface is super easy to setup and you have the option of customizing with your own branding. Very to easy to integrate into websites as well.

I took a leave of absence for family reasons and After a period of time, they marked my account as inactive

Ease of use
App for iPad
Ease of tracking client appointments
Easy interface

Would like the text option on my package (available for the more expensive packages)

For me I really love that I can get clients to pay a deposit right when they book their appointment. I also really love that it syncs up automatically with my calendar so that I know my schedule no matter where I am.

I wish that I could have a little bit more customization to allow it to really flow with my website. It does to a degree, but changing the colors and fonts more to the style of my website would be great.

It has meant that I could create a number of different types of meetings for different clientele but through the same link. It synced easily with my zoom and automated meetings and reduces down a huge amount of administrative tasks and processes e.g. the email bouncing of when someone is available for a meeting.

Nothing. It’s been so helpful but I wish all the features could be free!

The ease of use for the staff and the customers. Colour coding, app use. Feedback forms. I honestly love it!

There really is anything I would change if I had to be really picky, it was be easier to view all notes on the thread instead of having to back into previous notes to read them but that's really not a problem. Also it would be good to have a set box of a date, for us it would be their wedding date or for others it could be the clients birthday

I love that the software is free for fewer than 100 appointments made per month. I can't wait until I "have to" pay for more, since it's so easy to use!

I would love to see patient down times introduced to the software. I run two rooms in my acupuncture practice. I spend 30 minutes with a patient and then they rest for 30 minutes with needles in while I spend 30 minutes with the next patient. I've worked around the fact that the appointment looks like it's only 30 minutes instead of the 60 that it actually is, but it would be nice if the software could account for it. I switched to 10to8 from StyleSeat (they went downhill) that had this feature, and it was much less confusing for patients.

Ease of scheduling, adding staff, ability to change view, messaging, syncing with calendar and texts.

Can look confusing at times and can be hard to really see available time

Has saved me tons of time and administrative hassle. Couldn't do without. Saves time, good features, not too crazy expensive and much better than the alternatives i tried before.

i'd like more blocked time features. Or more payment features (like bankcontact / normal credit card etc. which don't cost so much for the therapist (me))

Especially with the new updates it’s easy to navigate and offers features I didn’t realize I needed. It’s designed to grow with my business.

The layout was a bit dated but the new layout has a more polished contemporary look and feel.

I love being able to customize the notes section for our patients when we scheduled them and I also enjoy being able to access my schedule from my phone at any time of day or night even when I am out of the office.

I personally much prefer the original layout and find the updated version less appealing to the eye.