NationBuilder Erfahrungen

It's a great experience overall. The one thing that I wanted to add is that when I did have to call their tech support line with a problem, they were able to resolve everything quickly and easily.

Working with NationBuilder was fine - it was neither revolutionary nor deeply frustrating, it was overall fine. I neither loved it nor hated it, but can only recommend it for large nonprofits.

This was so easy to use. We hired one of their recommended deveopers, they built the website and truly it was flawless.

I have been using NationBuilder for a charity that I volunteer for now for about 8 months. At first I hated it because it seemed like it was very constricting but then I grew to like it. It includes a lot of features for organizations or groups who need a tool that includes everything in one place. It includes an email tool, your website, a crm and even social media measurement data for records. The reporting features and ways to pull people by tags can get sticky but overall I think they offer the future of what people need with this solution.

Amazing experience!

NationBuilder is helping us cultivate a nationwide grassroots movement that we wouldn't be able to accomplish otherwise.

This is the best CMS / CRM for all types of political projects.

Individual reps we worked with were nice enough, but there's a weird culture around their [SENSITIVE CONTENT HIDDEN] -- emails inviting us to his talks often sounded like invitations to church. Ultimately, between the odd culture and the mess of the social profiles, we ended up switching to a different software.

I have used NationBuilder for over 10 years, on several campaigns. The product is highly reliable and the user support is great.

NationBuilder has helped every time I needed to know how to do something. I am very happy with the product.

Nation Builder has been an easy way for us to manage our website, send out communications, and store donor information. We do not have an IT person, and with NB we really haven't needed one, as it's easy to fix any problems that come up.

The customer service has been appalling regarding resolving an issue we have had trouble shooting renewal emails going out to members in the incorrect frequency despite the website saying it would go out at 21 days notice it was going out to members who had been expired for years or months. The other issue memberships were not overriding i.e. when a member was a student membership but renewed with a full membership it keeps sending the reminder to them they are expiring student membership. When this was raised with customer service / tech support, the person, named [SENSITIVE CONTENT] did not resolve the issue, ignored our queries and would focus on writing rude emails regarding something else. Instsead of helping to fix the problem, but said it was our problem to resolve! The appropriate response from customer service / tech support would be to listen to the customer, find the issue(s), and then fix it for us while providing us information and training to prevent the issue from re-occuring. This situation is forcing us to change providers. As a Not for Profit with no tech employees, we require NationBuilder to provide appropriate customer service. This should be expected of any provider.

We were looking for an all-inclusive solution for our CRM and CMS needs at an affordable price. We looked at literally 200 solutions and decided that none were perfect but NationBuilder provided the best solution. We have been very happy with the choice and have been a customer for over 4 years.

The LPNC selected NationBuilder as our CRM of choice in mid-2013 and have been using it for two years now.

NationBuilder enables you to integrate your website, Facebook page, Twitter account, LinkedIn account, and Meetup.com accounts'and e-mail and phone communications'for both incoming and outgoing communications'and, of course, record a history of these interactions. It also handles donation tracking, voter history, and relationships between your supporters'and can produce pertinent voter or contributor lists upon demand.

It is also possible to design a constellation of 'nations' and define what data to share between them. So, for example, the NC state Libertarian Party nation and the Wake County Libertarian Party nation share all contact information (e.g., phone and e-mail data) for individuals who reside in both databases, but not contact or donor history (except to identify who has contributed). Sharing is also possible with campaign nations (e.g. for particular candidates or issues).

Generally, functionality in NationBuilder for any particular activity is adequate or better. For example, you can send out an e-mail blast from NationBuilder to a list just as easily as in, say, MailChimp. MailChimp'being focused on e-mail management'affords you some useful analytics and other customization bells and whistles that the more utilitarian e-mail management NationBuilder lacks (e.g., MailChimp automatically provides you a breakdown of how often folks on your list have responded to your e-mail blasts, breaking the list down into five segments'those data are in NationBuilder but you would have to work at retrieving them). But on the other hand, the integration with the data NationBuilder provides enables you to perform tricks you cannot match with MailChimp (e.g., variables in the text of your e-mail message keyed to the last time someone voted or contributed or retweeted an LPNC tweet).

NationBuilder is an excellent CRM choice for multi-tiered political organizations that need to share data.

NationBuilder has a lot going for it, but not enough to make me stay with them. I used their software for a short time recently and found the interface to be cumbersome and frustrating. The customer support is minimal - you get one rep for all needs (financial, tech, content, marketing, etc...). The introductory price point is really nice and makes me want to go with them, but with so many gaps in the software, I just couldn't do it. Up until recently (don't know if they've changed it), The email marketing section still required quite a bit of code! I can't see how that's friendly to anyone. Finding where you want to go is difficult with the navigation system they created. One of the huge pluses that I wish I could have stayed for, was the tagging system for all contacts. Pre-defined categories of labels can be applied to individuals or entire lists of people, and then used to create entirely new smart lists that can be emailed and communicated with. Sadly, it still is just not worth the headache of the rest of the software.

I expected so much more, but am terribly disappointed in NationBuilder. I cannot recommend it. I've used both FileMaker and CiviCRM for customer relationship management and WordPress as a content management system, and they are all better than NationBuilder. I run a nonprofit with a few thousand donating members and a list of about 23,000.

Here are problems with it as a CRM. It cannot handle household donations. It cannot export selected fields from a data set. It cannot be operated with keyboard shortcuts, requiring time-consuming mouse clicks for many tedious functions that ought to be simple. It does not have a mobile interface for the CRM. (For that manner, nor does it for the CMS, although it does have good mobile interface for end users.)

Its orientation for political campaigns makes it cumbersome to use for a nonprofit. I don't care what 'election cycle' or FEC code a donation was made in and I don't want that data cluttering up valuable screen space.

I would like to search for all donors in a certain town, and if there are ten, see a screen that shows me all ten of them with just the pertinent data: name, contact info, and the most recent donations. NB can't do that. You can get a list of donations in a city (and the name attached) or you can get a list of donors (maybe 2-3 to a screen), but that's it.

As a content management system, it fares better, but it's no better than WordPress, which provides the ability to edit its pages on a mobile platform, something NationBuilder can't do.

I'm in month 6 of an 18-month contract, and I hope I'm not burning bridges with them too badly because I want to work with them to make it better, and if it is, I'll come back here and update my review, hopefully with great news.

Really awesome. Has hugely simplified my marketing efforts and keeping track of my network.

Better output and super targeted outreach.

Overall, Nationbuilder provides the basic features and functionality that a nonprofit would need to do the basics, but if you're looking for a campaign management program, it's not going to work for you.