Genbook Erfahrungen

Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.

As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

My favourite feature was that they automatically send out review requests to every client

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

I loved that Genbook sent out automated emails after a patient's appointment to collect a review, and then autopublished this to the the booking landing page for my clinic. Super effective!

It didn't connect to my EHR, but that was really okay for the time I was using it. It was still a software my patients found easy to use so I kept it for a long time.

I love the ease of booking a client in or have the client book themselves in.

I would love for the online calendar to be bigger and easier to read. It's also very difficult to distinguish between days still available to book and those that are not.

Affordable.
It's fairly easy to use.
Customer support is phenomenal

Some options are only doable on app and others online.
No option for client to confirm appointment.
No option for package purchase/tracking.
Discount options for business are only available as a % and not $.

The Genbook software includes good coverage of the scheduling basics that I need for running my therapy business. I really like the easy of setting up the online scheduling page with details that tailor it to represent my business well. About 60% of my clients use the online scheduling, and like the control that it gives them. I also find the appointment reminders (sent to clients via text and email) very helpful in ensuring clients show up. One of my favorite features is the request for a review that is emailed after the initial session a client has with me, and then periodically after that. The reviews are then published on the online scheduling site, and easily placed on my other websites as well. This is great for promoting my business, giving other potential clients information and a sense of familiarity that encourages them to schedule.

I frequently have trouble with the app on my mobile device, and this frustrates me. The issues vary; but the one that gives me the most trouble is the app being slow to update my schedule, so I have to do double-checks. I also feel that the monthly price is high for the level of service that I am getting from it. In my business, I don't need most of the features that were added during the most recent price increase. The monthly price is very reasonable IF I needed the features; but I don't, so for me it was a sizeable price hike that didn't add value. I would prefer more tiers of choices/prices for the software.

I am a massage therapist with a near zero skill level when it comes to computer stuff but even I was able to figure this out. Several friends have switched to Genbook after witnessing me easily make changes to pricing, add or delete services or block off time to go on vacation without having to call “the website dude”. The after the service date follow up emails to my clients have helped me build my reputation as a five star business with over 500 reviews and I never had to sweat it. I like the opportunity to see the review before posting so there are never any problems. For example, HIPPA laws prevent me from advertising a celebrity athlete client referred someone. Some reviews are best left unposted.

I used it for years before I realized that my professional organization ABMP gave me a discount.

Genbook’s customer service is triple A+, which is everything to me. Every booking service will have glitch problems from time to time, the question is how responsive are they to it when it invariably happens. I love Genbook because their representatives truly do care about us, their clients. New features are good and all, of course, but I want stability of the platform and for the most part Genbook delivers and is highly reliable.

The same thing I like least about any online software; when it glitches out then I’m screwed. Fortunately these are rare occasions with Genbook.

I love how easy it is to use GENBOOK — for both my customers and my staff. The app makes it easy to keep up with the calendar on the go.

There are glitches and some features I wish it had that would help things run smoother but overall it’s been a game changer for me. I haven’t had a great experience with the processor that takes deposits — why do they not refund automatically when a client cancels?!? Having to do this manually is so frustrating and time consuming!

Ability to customize services, easy for service provider to launch and use, stability of platform, ease of end customer use, security of end customer information.

Sometimes changes are made that are not communicated in advance.

The ability of my patients to be able to schedule using an app versus a web browser has been huge. Everybody is on their smart phones and it's much easier to navigate using apps.

I can't change the scheduling lead time of each individual service. Some services I want to allow people to schedule immediately. Some I don't. Genbook is currently set to only allow an overall lead time for all services.

I am very happy with this product. I like that the online display only shows available times. That keeps the display clean and augments my privacy. (I have seen other products where the online display shows the entire day's outlook. Ick!)

I am sorry they raised the price! It used to be $20/month and now $39.
I am interested in only the scheduling side of this product.
I am not happy as they promote enhanced features, because they will likely raise the price. I already do my credit card payments else (with Square, another great service)
Please keep a "basic" service with a low price.