OpsGenie Erfahrungen

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Easy usage. Good interface. Lot of info I'm one screen

Renewal process is nor simple. You need to improve the process.

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us.

At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments.

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.

I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.

May be you can simplify the login procedure both in the system and mobile.
Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice.

There are some missing integrations. When it comes to other software, OpsGenie seems to be not as popular as some competitors and thus they don't have integration towards OpsGenie.

It's so easy to use, totally reliable and customer service is just great and proactive

actually there is nothing I don't like at all

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

We have not had any major outages or issues with the Opsgenie service or connectivity. It have been easy to setup and integrate for our environments in AWS.

Filtering alarms is a bit clunky.
Integration with internal ldap functionality in the app is a bit weird with opening a website.