Service Fusion

4,3 (247)
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Einfach. Leistungsstark. Mobil. Field Service Management Software

Gesamtbewertung

4,3 /5
(247)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,0/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,2/5

85%
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247 Bewertungen

Keenan
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Mobile management that works.

Bewertet am 15.1.2019

Vorteile

Service Fusion is a management app that you can use on any mobile device. The convenience of using Service Fusion on the go really makes the whole experience of using this app. The scheduling is extremely useful and can be integrated with multiple people. Service Fusion also connects with other business applications, making it universal and easy to integrate.

Nachteile

Service Fusion has a couple of customization options that I would like to see in future updates.

Carina
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Simple, Easy, good !

Bewertet am 30.4.2024

It's pretty good but it could be great !!!!

It's pretty good but it could be great !!!!

Vorteile

To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. ([sensitive content hidden] best of all)

Nachteile

No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account.

Adam
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Service fusion is unethical

Bewertet am 25.9.2024

I loved it at first, but then the price changes came, the new leadership made terrible changes and...

I loved it at first, but then the price changes came, the new leadership made terrible changes and now its not worth the price.

Vorteile

The initial price and some features. But it is all smoke and mirrors

Nachteile

This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical.

Brenda
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Gilford NH

Bewertet am 1.5.2024

Generally satisfied. It's hard when we live on the east coast and your company is based in Texas,...

Generally satisfied. It's hard when we live on the east coast and your company is based in Texas, which is a different time zone and we seem to have to wait until 10 a.m. our time to get help.

Vorteile

You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.

Nachteile

Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.

Antwort von Service Fusion

Thank you for your honest feedback! Please use our ideas portal to submit some of your suggestions to our product and development team. Also, our support team expanded their available hours at the beginning of the year. Support is available from 7 am - 7 pm ET.

RIta
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Temple RV Repair

Bewertet am 1.5.2024

Over all we are very pleased with Service Fusion and the features it offers for our RV business.

Over all we are very pleased with Service Fusion and the features it offers for our RV business.

Vorteile

We like most that it was not only easy to use but easy to learn.

Nachteile

We would like it to track Flat rate pay.

Antwort von Service Fusion

Thank you so much for taking the time to leave us a review! We are glad Service Fusion has been a good solution for your business.

Michael
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Worst HVAC software of all time

Bewertet am 24.11.2023

Vorteile

Nothing. They lie and steal with abandon. Anything to get you to sign. The answers to all of your questions will be “yes” without any regard to whether or not it can actually be done. Highway robbery.

Nachteile

I’ve been in the HVAC industry as an owner and consultant for 20+ years. Ive had significant exposure to just about every platform out there. Service Fusion is the WORST and MOST DISHONEST I have ever dealt with. Not by a little, by a landslide. They lied about possible integrations, what the software could do, and many other things. We had to hire 3rd party developers to try to make it work, and it was not possible. The loss on our business is immeasurable as we had to go back to what we originally had after tens of thousands of dollars in spend based on the jerk salesman’s empty promises and lies. Of course, he’s “no longer with the company” when I complained, and I’m having to work overtime just to get the account shut off let along my refund. This company is the WORST. Run away, don’t walk.

Rick
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

solid product

Bewertet am 30.4.2024

we like the software, it does what we need it to do and has improved over the years we have used it.

we like the software, it does what we need it to do and has improved over the years we have used it.

Vorteile

scheduling, mobile app, estimating are good

Nachteile

reporting is not very good, cant get the information out in a useable way for analysis.

Antwort von Service Fusion

We appreciate your review! We are currently working to update the reporting module. Stay tuned!

Petrina
Gesamtbewertung
  • Branche: Möbel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Service Fusion Love

Bewertet am 30.4.2024

Over all when we switched it was difficult, we had a really good capable Service Fusion person that...

Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and beyond to assist and I have set it up the way it works best for us. I love it now. Its not perfect but it works for what I need!

Vorteile

Their customer service staff are really helpful when I contact them about anything

Nachteile

I wish they could work the kinks out faster.

Antwort von Service Fusion

Thank you for the review! So happy you are loving Service Fusion.

Jason
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Integrity Automatic Doors First 6 Months!

Bewertet am 30.4.2024

been great so far! we love it. customers seem to like it.

been great so far! we love it. customers seem to like it.

Vorteile

its very intuitive. easy to use. we are able to keep track of all of our service jobs MUCH easier now. invoicing is so much faster. everyone really likes the system.

Nachteile

we find it hard sometimes to just find specific histories.

Antwort von Service Fusion

We love to hear Service Fusion has been a good fit for your business!

Elainy
Elainy
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

The best app, with a Con.

Bewertet am 26.2.2020

It really didn't do much for me because I refuse to pay the amount asked for 1 month but the free...

It really didn't do much for me because I refuse to pay the amount asked for 1 month but the free trial was incredible so if you can afford it go ahead and use the platform.

Vorteile

If you are searching for an app that allows you to manage your whole business and that allows you to track you workers or delivery etc. This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

Nachteile

The cons on this platform is that the monthly fees are way too expensive, I have never paid more than 30$ for any platform service and this platform has definitely exceeded my expectations on the pricing.

Alicia
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Keeps my business organized and running efficiently

Bewertet am 1.5.2024

Vorteile

We love that Service Fusion is easy for our technicians to use while in the field, giving us all of the necessary information that we need in house to submit estimates. The ease of use for our admin team is fantastic, as well. The invoicing looks great and is simple to navigate through. It ensures that we look as professional as we wish, to our customers.

Nachteile

Not being able to see the customer file while taking a payment. Most customers simply say "it's the same address" and it would be nice for the payment screen to be a pop-up outside of the actual file.

Antwort von Service Fusion

Thank you for the review! For any enhancement ideas you have, please submit them to our ideas portal!

Salvatore
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to use CRM

Bewertet am 5.6.2024

Can't function without it. Our business is dependant on this CRM.

Can't function without it. Our business is dependant on this CRM.

Vorteile

Very easy to navigate the dashboard and access our customer data base

Nachteile

Very difficult to pull specific sales reports

Nate
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Field Service Management

Bewertet am 1.5.2024

Vorteile

When I first found Service Fusion, it had everything I was looking for in a field service management software. It allows me to manage work orders and keep track of our day-to-day schedule of jobs. Inventory management was a huge plus now that I can manage inventory across all our vehicles. Simplicity is what I was looking for and that is what I found in this software.

Nachteile

My only complaint with Service Fusion is the reporting. Although you can customize your report with the information you may need, I don't find that it is easy to do and I cam not able to format the report to my liking. Customized reports with only the information I want would be great. Looking forward to more improvements on this side.

Antwort von Service Fusion

Thank you for taking the time to leave a review! We are currently working on improving our reporting module. Stay tuned!

Luke
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

UHS review

Bewertet am 1.5.2024

I love it the way it does everything I need it to do

I love it the way it does everything I need it to do

Vorteile

I don’t have to pay for each employee subscription

Nachteile

So far I don’t have any con it does everything I need it to do

Antwort von Service Fusion

We love to hear your are enjoying using Service Fusion!

SANDI
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

SERVICE FUSION

Bewertet am 2.5.2024

I LOVE ALL THAT IS HAS TO WORK WITH IN OUR DAILY FUNCTIONS

I LOVE ALL THAT IS HAS TO WORK WITH IN OUR DAILY FUNCTIONS

Vorteile

THE EASE OF SCHEDULING AND DISPATCHING FROM THE PLATFOTRM

Nachteile

I CAN NOT RUN REPORTS I NEED TO DO THINGS

Antwort von Service Fusion

We are happy to hear Service Fusion's scheduling and dispatching has been easy for your business to use!

Chelsea
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great software

Bewertet am 30.4.2024

Vorteile

Technicians able to add notes and photos to jobs. Scheduling is easy!

Nachteile

I wish there were pop up options for
Parent customer accounts.

Paul
Gesamtbewertung
  • Branche: Industrieautomation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Service Fusion

Bewertet am 30.4.2024

Vorteile

Ease of use
mobile interface
calendar
scheduling
tech notifications

Nachteile

search engine in desktop
issues with job numbering

Antwort von Service Fusion

Thanks for leaving us a review!

George
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Initial Start-up with Service Fusion

Bewertet am 3.5.2024

Very accommodating staff who work hard to adapt your business to their software ensuring your...

Very accommodating staff who work hard to adapt your business to their software ensuring your operational success

Vorteile

Low barrier of entry, strong customer support

Nachteile

Would like to have a more robust Project Management Module

Antwort von Service Fusion

We are glad to hear your find value in your investment in Service Fusion!

Alex
Gesamtbewertung
  • Branche: Maschinerie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Very bad software company

Bewertet am 9.5.2023

my overall experience is poor. The system crashes weekly for hours. Support is slow. Problem...

my overall experience is poor. The system crashes weekly for hours. Support is slow. Problem solutions are non-existent. The maintenance agreement module is the worst attempt I've seen and completely useless. The limitations on importing information is horrible and their support staff takes over a week to update a live inventory count. In that time, you have to manually track ALL of your inventory moves and manually update it. The job labor section has no ability to charge sales tax. If you have a large inventory the sales tax on products will not function. They have NO offline functionality on the mobile app.

Vorteile

The custom documents and online customer portal brought me in. Some of the feature's work but we have had to develop more manual processes and "work arounds" The bones of this software is great. Its sad the company doesn't develop it better.

Nachteile

What they profess to sell you is inaccurate and onboarding personnel did a very poor job. They were very ill'-informed in their own product. I don't get the impression the owners are in touch with their customer's needs. Or maybe they just don't care.

Antwort von Service Fusion

We are sorry to hear you haven't loved your experience with Service Fusion. There are a ton of improvements coming in the second half of the year that address some of your concerns.

Tonya
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

concho valley door

Bewertet am 6.3.2023

it is ok, but honestly, we have found numerous things that take way to long to do and there is too...

it is ok, but honestly, we have found numerous things that take way to long to do and there is too many clicks to get things done. Not a time saver compared to our old software.

Vorteile

easy to schedule and reschedule customers

Nachteile

the inventory module is almost worthless. It is way to difficult to see what you have on hand and what you have sold. I have to look at what's on hand, look at inventory management to see if there is a PO made (and when you find that, you can't see how many are on each PO. You have to open each one) then you have to run another report to see if you have any sold. Way to many steps to figure out what you have!!!Also - it really doesn't integrate with Quick Books all that well. The inventory module doesn't match on hand quantities and the part numbers are not in Quick Books anywhere, so you have to update each part with the part number

Antwort von Service Fusion

We appreciate you taking the time to leave us a review. Service Fusion is focused on bringing innovation and more capabilities to the platform this year and beyond.

David
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Service Fusion features

Bewertet am 2.3.2023

Generally, It has been pretty good. Support is very slow and intermittent. Sometimes chat support...

Generally, It has been pretty good. Support is very slow and intermittent. Sometimes chat support is offered, and then it is turned off. Waiting for chat support is hours. Phone support is also inconsistent. However, if you can get a technician on the phone, they have been very helpful and positive in their approach. Product management and fixes or additions of critical features are extremely slow in coming.

Vorteile

The price to required features was primary reason we switched to Service Fusion. We had an elaborate feature list of required, and also positive features. We tracked this across all the software we tested and evaluated. Service Fusion, did not have all the features of some competitive technologies, but had the key elements at a price that made it very attractive.We did especially like the dispatch screen compared to other technologies.

Nachteile

The key issue that continues to cause us to evaluate is the fact that there is no offline mode or ability on the field application. We were told at the decision time that this was a feature, but it clear that the field app cannot function at all without a cellular or wireless connection. All other major players in the space have this capacity. The bidding/estimate functionality is pretty deficient compared to other key players. The press to move us to use Fusion Pay as the only future processing gateway may prove to be a deal breaker, particularly as it is notably more expensive than competitors. Simple functionality in payment processing, such as card tap/swipe capability, no formal display mode for estimates, not enough sign-off options by customers, built in payment programs, limited more integration partners, reporting capability is very limited, inability to duplicate estimates in the field app, etc.

Antwort von Service Fusion

We appreciate your honest feedback. We greatly value our customer's opinions and are actively working increase the functionality of our software daily.

Kim
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Service Fusion puts your scheduling in the palm of your hand

Bewertet am 21.2.2023

Our business has grew with the help of Service Fusion as everything is at our fingertips and we can...

Our business has grew with the help of Service Fusion as everything is at our fingertips and we can use it for scheduling time off, payments, jobs and whatever else we want to list.

Vorteile

We have our company on this program that allows us to bill, schedule and store the pertinent information.

Nachteile

The calendar listing so that we can see what we need to see. As an example: Parent Company showing is not as important as the address.

Antwort von Service Fusion

We love hearing Service Fusion played a role in growing your company. Thanks for sharing!

Samuel
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Service Fusion: Technological Ingenuity

Bewertet am 26.5.2023

Vorteile

Highly intuitive software equipped with features designed to automate and streamline operations, delivering a user-friendly experience.

Nachteile

Sometimes the platform falls short of system stability issues.

Antwort von Service Fusion

Thank you for your feedback! Although they are not visible updates, the Service Fusion development team has been working diligently to make updates to the back-end of the software, which are making a positive impact on our software's stability.

Stacey
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

D&D Garage Doors

Bewertet am 6.3.2023

It was overwhelming getting started and having all our data moved over, but it is a smooth system...

It was overwhelming getting started and having all our data moved over, but it is a smooth system and there support staff was helpfule

Vorteile

the live information is helpful for accurate scheduling

Nachteile

They need to update the payment portion, Service Fusion to have a credit card swipe system for office and mobile use

Antwort von Service Fusion

Thank you for your feedback. We hope that you will find future enhancements helpful for your concerns.

Miguel
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Daily user

Bewertet am 3.3.2023

Vorteile

Schedule, check in and check out feature, work start and completed feature

Nachteile

At times it takes a while to upload job related pictures

Antwort von Service Fusion

Thank you for taking the time to leave us a review!